--- title: 'Director, Business Operations at Equip Health' canonical: 'https://feeny.ai/job/director-business-operations-equip-health-united-states-1enbcxacr9mn' type: 'job' last_seen: '2026-10-15' --- # Director, Business Operations at Equip Health - **Company:** Equip Health - **Location:** United States - **Compensation:** $140k–$175k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-09 - **Last confirmed live:** 2026-10-15 - **Apply:** https://jobs.ashbyhq.com/equip/379a71b4-7e08-4c7d-8e25-3ff4867d9447 ## Job description ## About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong [outcomes](https://equip.health/outcomes) and treatment approach at [www.equip.health.](http://www.equip.health) Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equipsters that have created Equip’s culture.  Recognized by [Time](https://time.com/collection/time100-companies-2023/6285207/equip/) as one of the most influential companies of 2023, along with awards from [Linkedin](https://www.linkedin.com/pulse/linkedin-top-startups-2022-50-us-companies-rise-linkedin-news/) and[Lattice](https://lattice.com/blog/announcing-the-2023-finalists-for-lattices-people-success-awards), we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. ## About the Role The Director of Business Operations will be responsible for leading the strategic execution, operational cadence, and infrastructure across Equip’s Care Operations function. This role serves as a critical operational backbone, translating high-level organizational strategy into scalable systems that elevate both Care Delivery and Care Experience. By establishing robust operational accountability and guiding a team of analysts and project managers, the Director ensures cross-functional alignment and peak departmental performance. Ultimately, this role powers Equip’s growth by building sustainable systems that enable our care teams to deliver high-quality treatment at scale. ## Responsibilities - Own the strategic planning, goal setting, and operational cadence for the Care Operations department to drive organizational alignment and business outcomes. - Lead a team of analysts and project managers, providing direct management, performance oversight, and professional development. - Design and execute high-impact initiatives that improve operational efficiency, regulatory compliance, and overall patient and provider experience across Care Operations. - Direct data analysis and operational reporting to uncover trends, diagnose root causes, and translate insights into scalable action plans. - Partner with cross-functional leadership to build, pilot, and implement standardized processes, project plans, and change management strategies across Care Delivery and Care Experience. - Establish comprehensive tracking frameworks, operational metrics, and performance dashboards to ensure departmental accountability and quality control. - Develop scalable operational infrastructure, best practice documentation, and continuous improvement mechanisms that support long-term organizational growth. - Perform other duties as assigned. ## Qualifications - 5+ years of professional experience in business operations, management consulting, program management, or a related field within a healthcare or high-growth environment. - Bachelor’s degree in business, operations, healthcare administration, or a related field (or equivalent practical experience). - Demonstrated experience managing direct reports, including analysts or project managers, and driving team performance. - Demonstrated experience leading end-to-end strategic project management, process improvement, and change management initiatives. - Demonstrated experience writing and utilizing SQL to query complex datasets and translate operational data into actionable insights. - Demonstrated ability to design, pilot, and implement scalable operational processes across cross-functional teams. - Demonstrated proficiency using data analysis and spreadsheet tools (e.g., Excel, Google Sheets) to build operational models and reporting frameworks. - Demonstrated ability to manage competing priorities, resolve complex operational challenges, and communicate effectively with senior stakeholders. ## Compensation & Benefits Package Compensation: - Earning Potential Range: $140,000 to $175,000 + 20% Annual Performance-Based Bonus Potential Time Off: - Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays. - Generous Parental Leave. Core Benefits: - Competitive Medical, Dental, Vision, Life, and AD&D insurance. - Equip pays for a significant percentage of benefits premiums for individuals and families. - Spring Health, a 100% employer-paid mental health benefit through Guardian. - You can receive 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents. - Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more! - HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge who can help you navigate your benefits. - 401K Option! Work From Home Additional Perks: - $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. - Initial work-from-home stipend of up to $500. - Reload of $200 on the home office stipend at the 3-year mark and then every other year after that (year 5, year 7, etc.). - Company Laptop. Physical Demands Work is performed 100% from home with no requirement to travel. Must be able to remain in a stationary period for prolonged periods at a desk or workstation, with the option to alternate between sitting and standing as needed. Must be able to operate standard office equipment such as a computer screen and keyboards as well as to exchange accurate information, actively listen, and communicate clearly with colleagues, clients or stakeholders over the phone, via video conferencing, and/or in person. At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at accommodations@equip.health. #LI-Remote ## About Equip Health ## Company Overview - **One-liner**: Equip Health is a virtual, evidence-based eating disorder treatment platform that provides dedicated, multidisciplinary care teams to patients in all 50 states. - **Entity Type**: Private (Series C) - **Headquarters**: San Diego, California, United States - **Founded**: 2019 - **Founders**: Not publicly listed on the company website or in standard profiles. ## Core Business - **Primary industry**: Mental Health Care / Healthcare-IT - **Target customers**: B2C (patients of all ages with eating disorders, including anorexia, bulimia, binge eating disorder, ARFID, and OSFED) and B2B (insurance partners). - **Mission or purpose statement**: "Lasting recovery is possible for everyone with an eating disorder." The company is "relentlessly dedicated to making sure that everyone with an eating disorder has access to care that works." ## Products & Services - **Virtual Eating Disorder Treatment**: A 100% virtual, comprehensive treatment program. Each patient is assigned a 5-person care team including a therapist, dietitian, medical provider, peer mentor, and family mentor. Treatment is evidence-based, tailored to the individual, and integrates the patient's support network. It includes therapy, nutritional counseling, medical monitoring, and mentorship. - **Freeform (Body Image Program)**: An evidence-based body image program available to all patients and their loved ones. - **Support Groups & Workshops**: A wide range of support groups for patients and families, plus workshops on topics like stress management and perfectionism. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric**: Total Funding of **$163.8M** (as of most recent round). - **Annual Revenue**: **$5.0M** (per LinkedIn). - **Notable Investors/Partners**: Optum Ventures (led Series A), TCG (led Series B), F-Prime (led Seed Round). Total of 5 prior funding rounds, including a Series C of $35M in April 2024. - **Growth Signals**: - **Headcount**: 602 employees (+45.2% year-over-year). - **Clinical Outcomes**: 82%+ of patients experience a reduction in eating disorder symptoms within the first 8 weeks; 75% of patients requiring weight restoration reach their target weight within 1 year; 74% of patients and families recommended Equip. - **Market Reach**: Treats patients in all 50 states. No waitlist for treatment. - **Hiring**: 38 active job postings (+46.2% year-over-year). ## Competitive Advantages - **Evidence-Based, Virtual Model**: Delivers "gold-standard," evidence-based treatment (FBT, CBT, DBT) in a home setting, making it accessible and scalable. - **Multidisciplinary Team Approach**: The 5-person care team model (therapist, dietitian, medical provider, peer mentor, family mentor) is a unique, comprehensive differentiator. - **Lived Experience Integration**: 58% of employees have lived experience with an eating disorder, which is deeply integrated into the care model (Peer Mentors, Family Mentors). - **Outcome-Focused**: Rigorously monitors patient outcomes and publishes strong recovery statistics. ## Strategic Focus - **Scaling Access**: Continuing to expand its reach to treat all eating disorder diagnoses in all 50 states. - **Deepening Clinical Excellence**: Investing in advanced clinical training and research to improve outcomes. - **Insurance Integration**: Working to be in-network with most insurance plans to remove cost barriers for patients. - **Diversity, Equity, Inclusion & Belonging (DEIB)**: Actively working to ensure care is accessible regardless of race, gender, sexuality, ability, weight, and socioeconomic status. ## Why Work Here - **Culture & Mission**: A strong, mission-driven culture centered on "curiosity, trust, and impact." The company emphasizes "owning the impact" and a collaborative "village" approach. - **Remote-First**: The company is 100% virtual, offering flexibility to work from anywhere in the US. - **Diversity & Inclusion**: A highly diverse workforce: 33% identify as BIPOC, 42% as LGBTQIA+, and 58% have lived experience with an eating disorder. The company has a transparent AI recruitment policy to reduce bias. - **Benefits** (as listed on careers page): - Medical, dental, and vision insurance - Life and disability insurance - 401(k) program - Internet and home office stipends - Mental health support and services - Student loan repayment program for clinicians - Flexible paid time off and 11 company holidays - Co-working stipend for corporate employees - Employee recognition programs - **Scam Alert**: Equip has a clear policy on its careers page warning candidates about fraudulent recruiting, stating that official communication will only come from a `@equip.health` email address. ## Sources 1. [equip.health](https://equip.health/) 2. [equip.health/join-us](https://equip.health/join-us) 3. [LinkedIn](https://www.linkedin.com/company/equip-behavioral-health) 4. [PitchBook](https://pitchbook.com/profiles/company/399590-11) 5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/equip) ## Other roles at Equip Health - [Therapist - Eating Disorder (Remote Nebraska)](https://feeny.ai/job/therapist-eating-disorder-remote-nebraska-equip-health-nebraska-2x24ek265hn1) — Nebraska - [Float Therapist - Remote](https://feeny.ai/job/float-therapist-remote-equip-health-united-states-ksmsydd8zrhw) — United States - [Medical Assistant - Remote (PST)](https://feeny.ai/job/medical-assistant-remote-pst-equip-health-united-states-73zqygdermvf) — United States - [Clinical Partnerships Representative (Downstate IL and WI)](https://feeny.ai/job/clinical-partnerships-representative-downstate-il-and-wi-equip-health-united-xa8jynbwyq07) — United States - [Clinical Partnerships Representative (Western/Central)](https://feeny.ai/job/clinical-partnerships-representative-western-central-equip-health-united-states-f4zsx97ctpms) — United States - [Clinical Partnership Representative (NY State)](https://feeny.ai/job/clinical-partnership-representative-ny-state-equip-health-united-states-e66b5nxae23w) — United States - [Admissions Inquiry Representative (Short Term Assignment)](https://feeny.ai/job/admissions-inquiry-representative-short-term-assignment-equip-health-united-1yk482p8wfry) — United States - [Admissions Inquiry Representative](https://feeny.ai/job/admissions-inquiry-representative-equip-health-united-states-w9yjgtxc66px) — United States - [Account Manager](https://feeny.ai/job/account-manager-equip-health-united-states-vrgrq7we79vt) — United States - [Payor Partnerships Manager](https://feeny.ai/job/payor-partnerships-manager-equip-health-united-states-qt7hape3a6zf) — United States