---
title: 'Director, Business Operations - Operational Excellence at tastytrade'
canonical: 'https://feeny.ai/job/director-business-operations-operational-excellence-tastytrade-chicago-g8y94qsr27pn'
type: 'job'
last_seen: '2026-10-17'
---

# Director, Business Operations - Operational Excellence at tastytrade

- **Company:** tastytrade
- **Location:** Chicago, IL
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-17
- **Apply:** https://job-boards.greenhouse.io/tastytrade/jobs/6219923004

## Job description

Company:  tastytrade

Role:  Director, Business Operations — Operational Excellence

Location:  Chicago, IL — Hybrid

## About the Role

The Business Operations team at IG North America works on many of the company's biggest opportunities and challenges. We help shape where the company is headed, identify new ways to grow, and make sure the entire organization is aligned. This role reports to the head of Business Operations and calls for someone who can think about the company's future while also getting critical work done day to day. The team moves between building multiyear plans and driving execution, depending on what the business needs most.

This particular role is the team's depth expert on operational performance: how our operating teams run day to day, what it costs to serve our customers, and where better tooling, process, or data can unlock efficiency. You'll partner closely with the leaders of our operational teams, and their teams directly, as a hands-on partner, not just a strategist handing down recommendations.

## What You'll Do

Operational tooling and efficiency

- Identify where manual, duplicative, or broken workflows are slowing down operational teams, and lead the build or rollout of new tools and systems to fix them.
- Partner with Engineering, Data, and operational leaders to scope, prioritize, and implement automation that reduces cost and improves speed or quality.
- Own the roadmap for operational tooling investments, including making the build versus buy case to leadership.

Cost to serve and unit economics

- Define and maintain a cost to serve model across our operational functions, down to the channel, segment, or customer level.
- Identify where costs are out of line with value delivered, and build the business case for changes to staffing, process, or technology.
- Partner with Finance to connect operational metrics to P&L impact, and keep leadership honest about tradeoffs.

Operational tracking and performance management

- Design the KPIs, dashboards, and reporting cadences operational teams use to run their business day to day.
- Work with the data team to build reporting infrastructure that gives leadership and frontline managers the same source of truth, in near real time.
- Stand up operating reviews, such as weekly and monthly business reviews, that turn data into decisions and accountability.

Cross functional execution

- Lead process redesigns that span multiple operational teams, from root cause diagnosis through implementation and measured impact.
- Support new product or market launches by building the operational playbook, including staffing models, SLAs, tooling, and performance targets, before go live.
- Take on special projects that support the CEO's and operating leaders' top priorities.

Broader Biz Ops work

- Contribute to company strategy, market evaluation, and planning processes alongside the rest of the Biz Ops team.
- Support partnership or M&A evaluation when operational integration or cost to serve diligence is needed.

## Who You Are

To succeed in this role, you need real depth in operations. You've built cost to serve models, rolled out tooling, or run performance management systems before, and you know the difference between a dashboard that looks good and one that changes behavior. You pair that operational fluency with the influence, communication, and analytical skills the rest of the Biz Ops team relies on.

A qualified candidate has 8+ years of work experience, including a meaningful chunk in an operations, ops strategy, or shared services role, and should be able to:

- Lead complex, cross functional projects from diagnosis through implementation and measured impact, specifically in an operational context, such as tooling rollouts, process redesign, or cost structure changes.
- Build and maintain cost to serve or unit economics models, and use them to make concrete tradeoff recommendations to leadership.
- Design KPI frameworks and reporting systems that operational teams actually use to run their business, not just report upward.
- Evaluate, scope, and help implement new operational tools and systems, working closely with Engineering and Data.
- Present analyses that help leadership make tough calls, including being ready to disagree when the data points in a different direction.
- Communicate clearly with different audiences, from the CEO and board to frontline operational managers.
- Work comfortably and hands on with data: financial models, customer metrics, and operational dashboards.
- Engage with distributed operational teams and get people motivated to adopt new ways of working.
- Have fun, challenge yourself and your teammates, and keep perspective when things get intense.

## Preferred Requirements

- Prior experience in an operations, shared services, or ops strategy role, internal or consulting.
- In that role, you owned tooling and cost to serve directly, rather than advising on it from the outside.

Company Perks + Benefits:

- Performance Bonuses
- Stock Purchase Options
- Medical/Vision/Dental Benefits
- 401k Plan
- 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)
- 10 Paid Sick Days
- Gym Membership Reimbursement
- Commuter Benefits
- Pet Insurance
- Wellness & Mental Health Programs
- Charitable Donation Matching
- Two Paid Volunteer Days Off
- Daily catered lunch when in the office
- Full kitchen with snacks and beverages
- In-building gym
- Shuttle to/from Metra

Base Salary Range: $120,000-$170,000 The actual salary offered will be based on the candidate's level of experience and qualifications.

Discretionary Performance Bonus: 15-20% of base salary based on individual and company performance.

## About IGNA + tasty

IG North America is home to tastytrade, tastylive & tastyfx—a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a FTSE 100 fintech operating across five continents serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof.

From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tastylive providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US. tastycrypto provides self-custody digital wallets for decentralized finance.

We're a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you're building technology, creating content, serving customers, or supporting operations, you'll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG|tasty – the future gets built here.

Location: Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars.

## About tastytrade

## Company Overview
- **One-liner**: tastytrade is a financial services and technology company that operates a self-directed online brokerage platform specializing in options, futures, and stock trading with a focus on transparent, low-cost pricing and trader education.
- **Entity Type**: Private (subsidiary of IG Group Holdings, a public company listed on the London Stock Exchange under ticker IGG)
- **Headquarters**: Chicago, Illinois, USA
- **Founded**: 2011
- **Founders**: Tom Sosnoff and Scott Sheridan

## Core Business
- **Primary industry/industries**: Financial services, brokerage, fintech, online trading
- **Target customers**: Self-directed retail traders, ranging from beginners to experienced options and futures traders (B2C)
- **Mission or purpose statement**: "Helping traders succeed through sophisticated technology, favorable pricing and exceptional customer service" [tastytrade.com](https://tastytrade.com/careers/)

## Products & Services
- **Self-Directed Brokerage Platform**: An all-in-one trading platform for options, futures, stocks, and cryptocurrencies with a focus on options and futures trading. The platform features proprietary tools, charting, and analytics designed for active traders.
- **tastyworks**: The primary trading platform and brand offering commission schedules with capped commissions, specifically: Options at $1.00 to open and $0.75 to close (per contract, $10 max per leg for stock/ETF options), Futures at $1.25 per contract, and Stock trades at $0. [tastytrade.com](https://tastytrade.com/)
- **tastytrade Network**: A streaming financial media network offering live programming, market analysis, and educational content for traders, including free courses and trading metrics.
- **Trading Tools & Analytics**: Proprietary metrics and backtesting tools to help traders evaluate strategies and understand probability in trading decisions.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed as a standalone entity. It operates as a major subsidiary of IG Group Holdings, which had a market capitalization of approximately £3.5B (as of mid-2026).
- **Key Metric**: Not publicly available (private subsidiary). The IG Group reported total revenue of over £1B in its most recent fiscal year, with tastytrade contributing a significant portion through its US retail trading operations.
- **Notable Investors/Partners**: Parent company IG Group Holdings (publicly traded on the LSE). tastytrade is a member of SIPC, providing up to $500,000 coverage.
- **Growth Signals**: Continued expansion of product offerings (including cryptocurrency and futures on micro futures), strong brand recognition in the options trading community, and a thriving office culture in Chicago's West Loop tech hub.

## Competitive Advantages
- **Transparent, Capped Pricing**: A clear, simple commission structure with no hidden fees, subscriptions, or account minimums. Options commissions are capped at $10 per leg, making it attractive for active traders.
- **Trader-First Philosophy**: The company was built by and for traders (founder Tom Sosnoff is a former pit trader), creating deep product empathy and specialized tools for probability-based trading.
- **Integrated Education & Media**: The tastytrade network provides free, high-quality education and live market analysis, building a loyal community and reducing churn.
- **Flat Organizational Structure**: A deliberate flat hierarchy that promotes collaboration, transparency, and reduced bureaucracy, directly impacting speed of innovation and employee satisfaction. [greenhouse.io](https://job-boards.greenhouse.io/tastytrade)

## Strategic Focus
- **Product Innovation**: Continuously improving the trading platform with new features, better analytics, and expanded asset classes (futures, crypto, micro futures).
- **Customer Education & Retention**: Leveraging the media network to empower traders and increase lifetime value through education rather than marketing spend.
- **Talent & Culture**: Investing in a strong, collaborative office culture in Chicago's West Loop, with a hybrid work model and a focus on employee development.
- **Regulatory Compliance & Security**: Maintaining robust security and compliance as a SIPC member firm while scaling the business.

## Why Work Here
- **Culture & Values**: The company emphasizes a flat structure, innovation, transparency, and collaboration. Core values include being "Innovative" and "trailblazers in the industry." [tastytrade.com](https://tastytrade.com/careers/)
- **Work Model**: Hybrid model with teams in the office 3-5 days per week, depending on team and project needs. In-person collaboration is highly valued. [tastytrade.com](https://tastytrade.com/careers/life-at-tastytrade/)
- **Office Location**: Headquarters at 1330 W Fulton St. in Chicago's vibrant West Loop/Fulton Market District, a major tech and dining hub. Easily accessible via CTA (Green/Pink/Blue lines), Metra shuttle, and with bike storage. [tastytrade.com](https://tastytrade.com/careers/life-at-tastytrade/)
- **Benefits & Perks**: Generous PTO, paid holidays (all market holidays off), 401(k) with company match, 3 medical plan choices, dental & vision, generous parental leave, disability leave & insurance, commuter benefits, pet insurance, wellness/mental health programs, performance bonuses, subsidized engineering training program, stock purchase options, gym membership reimbursement, charitable donation matching, healthcare FSA, two paid volunteer days off, daily catered lunch, fully-stocked kitchen, and onsite gym. [tastytrade.com](https://tastytrade.com/careers/life-at-tastytrade/)
- **Engineering Focus**: Engineering team may use HackerRank or technical assessments as part of a streamlined 1-2 interview process. The flat structure fosters ownership and independence.
- **Diversity & Inclusion**: Stated commitment to diverse voices and perspectives, with active participation in community charities (e.g., Lurie Children's Corporate Cup, Letters to Santa). [tastytrade.com](https://tastytrade.com/careers/)

## Sources
1. [tastytrade.com - Careers](https://tastytrade.com/careers/)
2. [tastytrade.com - Life at tastytrade](https://tastytrade.com/careers/life-at-tastytrade/)
3. [greenhouse.io - Jobs at tastytrade](https://job-boards.greenhouse.io/tastytrade)
4. [tastytrade.com - Pricing & Platform](https://tastytrade.com/)
5. [tastytrade.com - About Us](https://tastytrade.com/about-us/)

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