---
title: 'Director, Business Operations at Pluribus Digital'
canonical: 'https://feeny.ai/job/director-business-operations-pluribus-digital-washington-x77pvfvzzyve'
type: 'job'
last_seen: '2026-09-07'
---

# Director, Business Operations at Pluribus Digital

- **Company:** Pluribus Digital
- **Location:** Washington, DC
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-07
- **Apply:** https://pluribusdigital.com/join/openings?gh_jid=7981612003

## Job description

About Pluribus Digital:

Join us and do work that matters. Use your skills to improve how your government serves the public! Pluribus partners with government customers to design, develop, and deliver impactful digital products. We are a hands-on digital services consultancy – part technologists, part change agents, and all heart. We employ modern best practices to improve public health and benefits, regulate the financial industry, grant citizenship and asylum, and provide secure identity and access management.

About the Role:

The Director, Business Operations leads the systems, processes, and operating practices that enable the company to scale effectively. Reporting to the Chief Operating Officer, this role translates business priorities into coordinated action, improves cross-functional execution, and ensures the organization operates efficiently and consistently.

The Director oversees business operations, quality management, performance reporting, corporate services, vendor management, and strategic internal initiatives. This role partners across the company but does not perform hands-on IT administration, recruiting, human resources administration, payroll, or contract administration.

What you will do:

Business Operations and Process Improvement

- Develop and execute an operations roadmap aligned with company growth and business priorities.
- Evaluate and improve processes across corporate functions.
- Establish clear process ownership, decision rights, handoffs, and escalation paths.
- Develop and maintain policies, standard operating procedures, process maps, templates, and other operating documentation.
- Identify opportunities to simplify or automate manual and duplicative work.
- Support organizational planning and recommend resources, systems, and processes needed for continued growth.

Strategic Execution and Governance

- Translate executive priorities into structured initiatives with clear owners, timelines, and outcomes.
- Lead cross-functional projects and resolve dependencies, risks, and ownership gaps.
- Establish consistent project management and change management practices.
- Manage the company’s operating cadence, including leadership meetings, planning cycles, goals, and operating reviews.
- Maintain action registers, decision logs, approval authorities, and other governance tools.
- Provide leadership with clear visibility into progress, risks, and decisions requiring attention.

Quality and Compliance

- Lead the company’s Quality Management System and continuous improvement activities.
- Oversee applicable CMMI and ISO programs.
- Coordinate internal audits, management reviews, corrective actions, and external assessments.
- Maintain controlled quality documentation and ensure processes remain current and practical.
- Analyze audit results, performance data, and stakeholder feedback to identify improvement opportunities.
- Maintain readiness for customer reviews, certification audits, and regulatory assessments.

Corporate Services and Office Operations

- Oversee office operations, facilities, supplies, equipment coordination, and shared corporate resources.
- Manage office vendors, landlords, service providers, and workplace-related contracts in coordination with Contracts and Finance.
- Establish scalable office management practices for onsite and distributed employees.
- Coordinate company events with People Operations, Marketing and Communications, and executive leadership.
- Oversee state registrations, business licenses, corporate renewals, and related administrative requirements.
- Coordinate corporate insurance administration and business continuity planning.
- Maintain clear ownership and backup coverage for recurring corporate responsibilities.

Vendor Management and Business Systems

- Establish processes for vendor selection.
- Develop procurement workflows, approval thresholds, and documentation requirements.
- Evaluate vendor cost, performance, service quality, and operational risk.
- Define business requirements for workflow, reporting, collaboration, and knowledge-management systems.
- Partner with IT and external providers on system selection and implementation.
- Improve governance of shared drives, collaboration platforms, process repositories, and company knowledge.
- Promote adoption of approved systems and reduce reliance on email-based approvals, disconnected spreadsheets, and undocumented workarounds.

What you will bring:

- Bachelor’s degree in Business Administration, Operations Management, Organizational Leadership, or a related field, or equivalent experience.
- 8–10 years of progressive experience in business operations, corporate operations, quality, program management, or a related discipline.
- Experience leading cross-functional initiatives and operational improvement efforts.
- Demonstrated ability to design scalable processes, governance practices, and performance measures.
- Strong project management, change management, analytical, and problem-solving skills.
- Experience developing operational dashboards and executive-level reporting.
- Strong written, verbal, facilitation, and stakeholder-management skills.
- Ability to influence across functions and drive accountability without direct authority.
- Sound judgment and discretion when handling confidential or sensitive information.

## Preferred Qualifications

- Experience supporting a federal government contractor or another regulated organization.
- Experience helping an organization scale through significant growth.
- Experience with CMMI, ISO, Quality Management Systems, or internal audits.
- Familiarity with government contracting requirements, including FAR, DFARS, or CMMC.
- Experience implementing workflow automation, business systems, or knowledge-management solutions.
- Lean, Six Sigma, PMP, or comparable certification.

Why Pluribus May Be a Fit for You

- We are purpose driven. We support missions and products that serve the public good, and where our focused capabilities positively impact those mission outcomes. We bring a consultative approach to partner with our government customers and help them succeed as change makers.
- Pluribus is a calm company. We are knowledge workers. People do their best work when they are not rushed by artificial urgency or drained by a culture of facetime and workaholism. By having confidence in our people, we can get more done at better quality. When real crunch time comes, we are not already stretched to the limit.
- We are stronger because of the variety of skills and personal backgrounds of our team. We hold ourselves accountable with [annual reporting on diversity statistics](https://pluribusdigital.com/content/story/diversity). As a woman owned and led company, diversity, equity, and inclusion is woven into all aspects of the organization.

## Compensation & Benefits

- Pluribus Digital offers a competitive salary that is determined at the time of offer. We are hiring for multiple levels under this job posting. Compensation will be based on experience and qualifications, with salary ranges aligned accordingly. If a candidate is a strong fit at a more junior or senior level to what is outlined here, we will assess them accordingly and apply the appropriate salary range during the hiring process. The range for this specific role is from $155,000 to 170,000 depending on experience. Salary is augmented with opportunity to earn annual bonus and medical/dental/vision benefits, PTO, company paid life insurance and a generous 401k match program. Details on benefits can be found here: https://pluribusdigital.com/content/join/benefits.

## About Pluribus Digital

## Core Business
- **Primary industry**: IT Services and IT Consulting (Government Digital Services)
- **Target customers**: U.S. federal government agencies (B2G) – clients include USCIS, FDIC, Login.gov, and health/benefits programs.
- **Mission statement**: "Build modern digital products for public service missions" – the company directly supports government change agents by providing hands-on delivery of digital services that serve the public good.

## Products & Services
Pluribus Digital is a digital services consultancy offering three core service lines:

- **Product Design**: User research, user experience design, interaction/interface design, and content strategy to craft intuitive solutions.
- **Product Development**: Modern application development, DevSecOps & cloud engineering, data engineering, data science & analytics.
- **Product Delivery**: Agile product, project, and program management to align outcomes with mission goals.

They work across key government domains:
- **Health & Benefits**: Ensuring benefit information is accessible to veterans and developing public health data exchanges.
- **Federal Financial**: Supporting systems for deposit insurance payouts, open data publishing of banking data, and regulation of alcohol/tobacco products.
- **Government-Wide**: Growing Login.gov as a shared identity provider with modern security practices.
- **Homeland Security**: Modernizing digital and in-person interactions for citizenship and immigration benefits.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: 62 employees (as of mid-2026) – 20.2% year-over-year headcount growth
- **Notable Clients/Partners**: USCIS, FDIC, Login.gov; founding member of the Digital Services Coalition and Digital WOSB Alliance
- **Growth Signals**: Active hiring (e.g., Full Stack Software Engineer for USCIS), expanding team across 5 countries (U.S., France, Croatia, Philippines, Ecuador), and consistent workforce diversity reporting

## Competitive Advantages
- **Public service focus**: Deep expertise in federal digital modernization with a mission-driven approach, not just profit.
- **Calm culture**: Emphasizes knowledge work over face time; no “crunch” culture – people do their best work when given space to thrive.
- **Transparency**: Publishes annual workforce demographics and salary ranges, fostering accountability.
- **Modern practices**: Full-stack agile, DevSecOps, cloud engineering, and data science capabilities combined with deep government domain knowledge.

## Strategic Focus
- Continue modernizing high-impact government digital services (citizenship, banking data, health benefits, identity management).
- Grow the team while maintaining a “calm company” ethos and investing in employee growth.
- Deepen involvement in industry communities (Digital Services Coalition, Women Who Code, Northern Virginia Code & Coffee) to attract diverse talent and share best practices.

## Why Work Here
- **Culture**: Rated 4.9/5.0 on LinkedIn (14 reviews) for work-life balance, compensation, and culture. Described as a “calm company” – no rushed deadlines or workaholism.
- **Remote/Hybrid Policy**: Not explicitly stated, but the company operates across multiple U.S. offices (Falls Church HQ, Arlington, Fort Washington) and has employees in 5 countries, suggesting flexible/remote options.
- **Perks & Benefits**: Robust healthcare options, 401k match, training & development budget, family-friendly events, modern tech tools, and work/life flexibility.
- **Impact**: Opportunity to work on meaningful public service missions that directly affect millions of citizens and residents.
- **Diversity**: 33% female, 47% BIPOC (2025 workforce stats) – above tech industry averages for both metrics.

## Sources
1. [Pluribus Digital Homepage](https://pluribusdigital.com/)
2. [Pluribus Digital - Join Us / Careers](https://pluribusdigital.com/join)
3. [Pluribus Digital - Our Story](https://pluribusdigital.com/story)
4. [Pluribus Digital LinkedIn Page](https://www.linkedin.com/company/pluribusdigital)
5. [Pluribus Digital - Workforce Reporting](https://pluribusdigital.com/content/story/diversity)

## Other roles at Pluribus Digital

- [Lead DevOps Engineer](https://feeny.ai/job/lead-devops-engineer-pluribus-digital-remote-6tk2jfpfn0ag)
- [Business Analyst (TTB)](https://feeny.ai/job/business-analyst-ttb-pluribus-digital-remote-6k9y256bqz4j)
- [Director, Software Engineering](https://feeny.ai/job/director-software-engineering-pluribus-digital-remote-a541p692q1b6)
- [Technical Lead (TTB)](https://feeny.ai/job/technical-lead-ttb-pluribus-digital-remote-z4dgmkg3x358)
- [Software Engineer](https://feeny.ai/job/software-engineer-pluribus-digital-remote-6knwczrkmhhk)
- [Lead Software Engineer (CMS-HIOS)](https://feeny.ai/job/lead-software-engineer-cms-hios-pluribus-digital-remote-8hxk0r1a4501)
- [Associate Software Engineer (CMS-HIOS)](https://feeny.ai/job/associate-software-engineer-cms-hios-pluribus-digital-remote-b85sd92grmfg)
- [Software Engineer (CMS-HIOS)](https://feeny.ai/job/software-engineer-cms-hios-pluribus-digital-remote-ntx7h2vjvh1w)
- [Senior Software Engineer (TTB)](https://feeny.ai/job/senior-software-engineer-ttb-pluribus-digital-remote-pd9cj9wjb0cv)
- [Director, Business Operations](https://feeny.ai/job/director-business-operations-bjak-vietnam-fz04j85686z9) — Vietnam