---
title: 'Director, Claims Solutions at Cottingham & Butler'
canonical: 'https://feeny.ai/job/director-claims-solutions-cottingham-butler-dubuque-iowa-v9yq5r3mqw8k'
type: 'job'
last_seen: '2026-09-09'
---

# Director, Claims Solutions at Cottingham & Butler

- **Company:** Cottingham & Butler
- **Location:** Dubuque Iowa, United States
- **Work type:** remote
- **Posted:** 2026-07-22
- **Last confirmed live:** 2026-09-09
- **Apply:** https://boards.greenhouse.io/cottinghambutlerinsuranceservicesinc/jobs/5162683008?gh_jid=5162683008

## Job description

The Claims Solution Leader is a senior-level role responsible for the strategy, performance, and growth of CBCS’s ancillary claim solutions portfolio. This leader oversees vendor partnerships, solution design, financial performance, and go‑to‑market execution. The role ensures that CBCS delivers high‑value, best‑in‑class solutions that improve claim outcomes and support organizational growth.

This position partners closely with claims operations, sales, marketing, finance, and executive leadership to embed solutions into workflows, strengthen client value, and drive adoption across the organization.

Key Responsibilities:

Vendor & Solution Management

- Select, negotiate, and manage relationships with solution providers.
- Monitor vendor performance using KPIs and service standards.
- Lead continuous improvement based on data insights and client feedback.
- Maintain strong SLAs and overall service quality.

Strategy & Market Positioning

- Develop go‑to‑market strategies and positioning for claim solutions.
- Identify emerging trends and technologies to enhance offerings.
- Partner with sales and marketing to create value propositions and materials.
- Build integrated, high‑value solution packages for clients.

Financial Leadership

- Oversee profitability and financial performance of all solution lines.
- Develop pricing strategies, ROI analyses, and cost‑benefit models.
- Manage budgets and report results to senior leadership.

Utilization & Adoption

- Drive increased utilization, penetration, and standardization across clients.
- Partner with claims leadership to embed solutions into workflows.
- Identify cross‑sell and up‑sell opportunities.
- Lead change management efforts to support internal adoption.

Training & Collaboration

- Serve as subject matter expert for CBCS claim solutions.
- Deliver training for claims, account management, and client service teams.
- Develop best-practice resources and solution documentation.
- Foster strong cross-functional collaboration.

Qualifications:

Required

- Bachelor’s degree in Business, Risk Management, Insurance, Healthcare Administration, or related field.
- 10+ years of progressive experience in Property & Casualty claims.
- Deep knowledge of managed care, litigation support, investigation, and Medicare compliance solutions.
- Proven vendor management and contract negotiation experience.
- Experience driving solution utilization and financial performance.
- Strong financial analysis and P&L experience.

## Preferred

- Master’s degree or designations (ARM, CPCU, AIC, CCM, etc.).
- Experience in a TPA environment.
- Advanced knowledge of Medicare compliance.
- Background in program implementation or change management.
- Familiarity with claims technology platforms.

Travel:

Travel approximately 25–30% for vendor visits, conferences, client engagements, and internal training.

Cottingham & Butler Claims Services - CBCS

At CBCS, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.

As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.

Want to learn more? Follow us on [www.CBCSclaims.com](https://www.cbcsclaims.com/) | [LinkedIn](https://www.linkedin.com/company/cbcs-inc-/)

## About Cottingham & Butler

## Company Overview
- **One-liner**: Cottingham & Butler is a privately-held national insurance broker providing risk management, property & casualty, and employee benefits insurance and consulting services.
- **Entity Type**: Private (privately held, bootstrapped – no external funding rounds reported)
- **Headquarters**: Dubuque, Iowa, United States
- **Founded**: 1887
- **Founders**: Not publicly named (family-led; current leadership includes David Becker – CEO, Andrew Butler – Executive Chairperson, John E. Butler – Chairperson, Mike Hessling – President)

## Core Business
- **Primary industry**: Insurance brokerage and risk management
- **Target customers**: B2B – mid-market to large enterprises across various industries
- **Mission**: “To partner with our clients, to protect their most valuable assets, and to build an exceptional company of passionate insurance professionals.” [cottinghambutler.com](https://www.cottinghambutler.com/about/leadership)

## Products & Services
- **Property & Casualty Insurance**: Coverage for commercial property, liability, workers’ compensation, and more.
- **Employee Benefits Solutions**: Health, dental, vision, life, disability, and voluntary benefits consulting.
- **Captives & Programs**: Alternative risk financing and captive management for sophisticated clients.
- **Claims Management**: Full-service claims administration and advocacy.
- **Safety Management Services**: Risk control, loss prevention, and safety consulting.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held)
- **Key Metric**: Annual revenue of approximately **$779.8M** (LinkedIn estimate) [linkedin.com](https://www.linkedin.com/company/cottingham-&-butler)
- **Notable Investors/Partners**: Privately held; no external investors disclosed. Key partners include New Horizon Academy (on-site childcare provider).
- **Growth Signals**: 
  - 3rd largest privately and independently held insurance broker in the U.S. [cottinghambutler.com](https://www.cottinghambutler.com/about/leadership)
  - Over 1,300 employees (company states) [cottinghambutler.com](https://www.cottinghambutler.com/about/leadership); LinkedIn reports ~715 employees with +6.9% YoY growth [linkedin.com](https://www.linkedin.com/company/cottingham-&-butler)
  - Active job postings increased +36.9% quarterly and +43.8% yearly [linkedin.com](https://www.linkedin.com/company/cottingham-&-butler)
  - National presence with offices across the U.S. and in Canada.

## Competitive Advantages
- **Scale & Independence**: As the 3rd largest privately held broker in the U.S., they combine national resources with independent ownership, enabling long-term client focus without shareholder pressure.
- **Longevity & Trust**: Operating since 1887 – 135+ years of stability and client relationships.
- **Culture of Continuous Improvement**: “Better Every Day” mantra drives innovation and service excellence.
- **Integrated Services**: Full suite from insurance placement to claims and safety, offering a seamless client experience.

## Strategic Focus
- **National Expansion**: Growing geographic footprint and service capabilities to reach more clients.
- **Talent Development**: Heavy investment in employee growth, with a scholarship program that has awarded over $1M to students and strong internal promotion paths.
- **Innovation in Risk Management**: Developing new captive and program structures to meet evolving client needs.

## Why Work Here
- **Culture**: Emphasizes “Better Every Day” – a commitment to personal and professional growth, integrity, transparency, and respect. [cottinghambutler.com](https://www.cottinghambutler.com/ourculture-people)
- **Benefits**: Comprehensive medical, dental, vision, prescription, free telehealth, paid disability, brain health resources, 401K with profit sharing, tax-advantaged accounts, dependent scholarship program. [cottinghambutler.com](https://www.cottinghambutler.com/careers-culture)
- **Family Support**: On-site childcare center at Dubuque headquarters with preferred rates for employees (powered by New Horizon Academy). [cottinghambutler.com](https://www.cottinghambutler.com/careers-culture)
- **Work Environment**: Headquarters in Dubuque, Iowa, with onsite dining and fitness; hybrid/remote options not explicitly stated but likely role-dependent. Offers both sales and corporate/service career tracks.
- **Growth Opportunities**: Strong internal mobility, mentorship for new grads, and a track record of promoting from within.

## Sources
1. [cottinghambutler.com](https://www.cottinghambutler.com/) – Company homepage, services, mission
2. [cottinghambutler.com/careers-culture](https://www.cottinghambutler.com/careers-culture) – Careers page with benefits and culture details
3. [cottinghambutler.com/about/leadership](https://www.cottinghambutler.com/about/leadership) – Leadership, history, and company facts
4. [cottinghambutler.com/ourculture-people](https://www.cottinghambutler.com/ourculture-people) – Culture and values page
5. [linkedin.com](https://www.linkedin.com/company/cottingham-&-butler) – LinkedIn company profile with employee count, revenue, and growth trends

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