---
title: 'Director, Client Engagement (Knowledge & Legal Research Services) at Harbor'
canonical: 'https://feeny.ai/job/director-client-engagement-knowledge-legal-research-services-harbor-united-g3jbybbtznq6'
type: 'job'
last_seen: '2026-10-30'
---

# Director, Client Engagement (Knowledge & Legal Research Services) at Harbor

- **Company:** Harbor
- **Location:** United States / United Kingdom
- **Work type:** remote
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-30
- **Apply:** https://job-boards.greenhouse.io/harborglobal/jobs/5271693007

## Job description

Harbor is seeking a Director, Client Engagement & Market Development (Knowledge and Research Services) to help grow our Knowledge & Research Services practice by creating and shaping new client engagements. This role builds relationships across the legal market, turns client needs into well-scoped engagements, and stays connected through delivery so that each engagement is set up to succeed. The Director will also oversee our market-facing programs, including BLISS and LINKS, and lead the practice’s thought leadership.

This role works closely with Harbor’s Client Engagement team and partners with Knowledge & Research Services delivery leaders from first conversation through to successful completion.

This is a fully remote role that can be worked from anywhere in the United States, United Kingdom, or Canada, with an expectation of approximately 20-30% travel.

Responsibilities:

New Engagement Development

- Build a pipeline of new Knowledge & Research Services engagements through market relationships, existing clients, and referrals
- Lead discovery conversations to understand client priorities, challenges, and desired outcomes
- Shape client needs into practical engagement approaches, bringing in subject matter and delivery experts as needed
- Partner with Client Engagement on opportunities and identify ways to extend existing client relationships

Scoping, Proposals & Commercial Support

- Develop scope, assumptions, and resourcing for proposals and Statements of Work in partnership with delivery leaders
- Contribute to pricing and commercial models that support margin objectives
- Maintain consistent, high-quality proposal and scoping materials
- Track opportunities and contribute to pipeline reviews and forecasting

Interim Research

- Own growth, performance, and P&L for Interim Research services
- Oversee delivery quality and placement success across engagements
- Define strategy for improving utilization, margins, and scalability
- Position Interim Research as a strategic entry point for broader services

Delivery Alignment

- Lead the handover from engagement development to delivery, making sure scope, assumptions, and client expectations are clearly understood
- Stay connected to engagements through delivery to support client communication and resolve scope questions
- Identify follow-on opportunities as engagements progress
- Apply lessons learned from delivery to improve future scoping and positioning

BLISS, LINKS & Thought Leadership

- Oversee the planning and delivery of BLISS and LINKS
- Use insights from BLISS and LINKS to inform the practice’s point of view and open new client conversations
- Lead the Knowledge & Research Services thought leadership agenda, including content, presentations, and webinars
- Partner with Marketing to align messaging with our service offerings

Market Engagement

- Build relationships with library, research, knowledge, and innovation leaders across the legal market
- Represent Harbor at industry events, client meetings, and roundtables
- Bring market trends and emerging client needs back into service development
- Help Harbor colleagues understand our offerings and recognize opportunities for Knowledge & Research Services

Qualifications:

- Bachelor’s degree required. Master’s degree in Library and Information Science (MLIS), JD, or other relevant advanced degree preferred
- Significant experience in knowledge, research, or information services within a law firm, professional services, or consulting environment
- Proven experience developing client relationships and shaping new engagements, ideally in advisory or managed services
- Experience developing proposals, Statements of Work, and scoping or pricing inputs
- Strong understanding of the priorities of law firm library, research, and knowledge functions
- Experience with thought leadership, events, or market-facing programmes
- Excellent communication, facilitation, and presentation skills, with the ability to engage credibly with senior stakeholders
- Strong commercial judgement and a collaborative approach to working with delivery teams
- Experience with Salesforce or similar CRM platforms preferred
- Reliable internet connection for virtual working

About Us:

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

## About Harbor

## Company Overview
- **One-liner**: Harbor Global is a globally integrated legal technology and consulting services firm that helps law firms and corporate law departments achieve breakthrough outcomes through strategy, technology, operations, and intelligence.
- **Entity Type**: Private (bootstrapped; no public funding rounds disclosed)
- **Headquarters**: Chicago, Illinois, United States (primary hub; major offices also in Moncton, Manila, London, and Sydney)
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Legal Technology and Consulting Services
- **Target customers**: B2B – leading law firms, corporations, and their in-house legal departments
- **Mission**: To be a globally integrated organization where colleagues, clients, and partners can thrive, with an ambitious commitment to client success.

## Products & Services
- **Legal Technology + Operations**: Advisory, implementation, and operational support for legal technology systems and workflows.
- **Research + Intelligence**: Expert solutions in research, library, and information management to address complex information challenges.
- **Vendor Governance + Sourcing**: Vendor management and sourcing solutions to minimize risks and optimize controls and compliance.
- **Strategy + Transformation**: Combining industry insights with strategy, technology, and business consulting to help clients set and execute their direction.
- **Harbor Labs**: Legal engineering solutions that help enterprises use advanced technology to accelerate the speed of business.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Over 900 industry experts globally (team of ~800–900 employees, as stated on the company website)
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Currently listing 30 open roles on Greenhouse (July 2025/2026); expansion of Data & AI Strategy leadership (Senior Director, Senior Manager); global remote-first hiring across US, Canada, UK, Australia, and Philippines.

## Competitive Advantages
- **Multidisciplinary integration**: Teams are organized into specialist groups aligned with key client functions, enabling seamless collaboration across legal, technology, operations, and intelligence.
- **Remote-first culture**: A significant portion of the 800+ team works from home, supported by offices and co-located workspaces – a model that attracts top talent globally.
- **Deep domain expertise**: A "deep bench" of experts spanning legal technology, sourcing, research, and transformation, allowing tailored solutions for complex legal challenges.

## Strategic Focus
- **Data & AI**: Recent hires for Senior Director and Senior Manager of Data & AI Strategy signal a push to embed AI and data analytics into client solutions.
- **Client relationship expansion**: Emphasis on building lasting connections and fostering community within the legal industry.
- **Global growth**: Continued expansion of remote teams and office hubs in key jurisdictions (US, Canada, UK, Australia, Philippines).

## Why Work Here
- **Flexible work environment**: Remote-first culture with the option to work from home, co-located workspaces, or on-site with clients. Offices available in major hubs.
- **Comprehensive benefits**: Medical, dental, vision, mental health support, life insurance, disability, wellness benefits, retirement savings with employer matching, flexible PTO, parental leave, and statutory holidays.
- **Career development**: Training and development programs, employee assistance, and a clear interview process that may include behavioral, case-study, or technical interviews.
- **Culture**: Values-driven organization focused on client success, inclusive community, resilient connections, and collaboration. Described as a place where employees can "work amongst the stars."

## Sources
1. [harborglobal.com](https://harborglobal.com/)
2. [harborglobal.com/careers/about-harbor](https://harborglobal.com/careers/about-harbor/)
3. [harborglobal.com/careers/for-applicants](https://harborglobal.com/careers/for-applicants/)
4. [job-boards.greenhouse.io/harborglobal](http://job-boards.greenhouse.io/harborglobal)
5. [harborglobal.com/careers](https://harborglobal.com/careers/)

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