---
title: 'Director, Client Services at Point C'
canonical: 'https://feeny.ai/job/director-client-services-point-c-united-states-4pat37c325kc'
type: 'job'
last_seen: '2026-09-11'
---

# Director, Client Services at Point C

- **Company:** Point C
- **Location:** United States
- **Compensation:** $140k–$160k
- **Work type:** remote
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/pointc/jobs/5414374008

## Job description

[Point C](https://pointchealth.com) is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for clients – and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company.

The Director of Client Services is responsible for leading client management and retention efforts within their assigned region. This role is accountable for the overall success of the TPA block of business, including customer retention, revenue growth, and ensuring the delivery of Point C’s service model.

The Director serves as the primary liaison between customers, TPA leadership, and Point C, providing consultative account management and driving strategic initiatives to support client satisfaction, operational alignment, and financial performance. In partnership with the Point C sales team, this role also contributes to business development efforts, broker engagement, and finalist presentations to grow the book of business. The Director collaborates closely with Operations and other internal teams to ensure consistent processes, effective issue resolution, and a high-quality client experience.

Primary Responsibilities:

- Serve as the senior leader accountable for the overall success of the assigned TPA block of business.
- Lead a team of account managers, specialists, and coordinators.
- Provide team leadership through regular performance reviews, career development planning, and ongoing coaching to support individual growth and overall team success
- Manage capacity and workforce planning to align with expected growth, strategically assigning accounts and resources to optimize team efficiency and client coverage
- Establish and maintain trusted relationships with key customers and partner stakeholders at all levels.
- Lead strategic initiatives that improve client satisfaction, retention, revenue growth, and profitability within the region.
- Provide oversight and consultative support for the delivery of Point C products, services, and project plans.
- Act as the primary liaison between customers, TPA leadership, and Point C corporate teams.
- Collaborate with Point C sales to develop and execute growth strategies; participate in broker meetings, capabilities presentations, and finalist meetings.
- Drive operational alignment, ensuring that internal teams deliver solutions that meet customer needs and TPA objectives.
- Monitor performance, address issues proactively, and deliver regular updates on results and action plans.
- Serve as a visible leader and champion for both Point C and the TPA partner in the region.
- Other duties as assigned.

Qualifications:

- 7-10 years of experience in the self-funded healthcare, insurance, or TPA industry
- Minimum 5 years of client management or related leadership experience
- Bachelor’s degree required
- Strong project management skills with the ability to drive processes, meet deadlines, and lead diverse teams
- Excellent verbal and written communication; ability to convey information clearly and influence effectively
- Strong interpersonal skills; builds rapport, navigates complex relationships, and diffuses tension when needed
- High attention to detail with a commitment to accuracy and timeliness
- Resourceful, decisive, and able to thrive in a fast-paced, evolving environment
- Proficiency in Microsoft Office and related technology platforms
- Experience working with brokers and/or benefits consultants
- Active state insurance license is preferred

Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

Pay Transparency $140,000—$160,000 USD

Benefits:

- Comprehensive medical, dental, vision, and life insurance coverage
- 401(k) retirement plan with employer match
- Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)

- Paid time off (PTO) and disability leave

- Employee Assistance Program (EAP)

Equal Employment Opportunity: At Point C Health, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

## About Point C

## Company Overview
- **One-liner**: Point C is a national independent Third-Party Administrator (TPA) that designs and administers self-funded health plans through an integrated model of administration, clinical support, and partner coordination.
- **Entity Type**: Private (Venture-backed; raised a Venture Round in November 2024 led by Shore Capital Partners)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: Not publicly available (leadership team has 40+ years of combined experience; company has been in business for decades)
- **Founders**: Not publicly available

## Core Business
- Primary industry: Healthcare Administration / Third-Party Administration (TPA) / Health Plan Services
- Target customers: Brokers and employers (self-funded health plans); B2B, primarily mid-market and enterprise
- Mission or purpose statement: "Drive value and reduce costs for our customers by thoughtfully administering benefit plans and providing innovative cost containment solutions."

## Products & Services
- **Self-Funded Health Plan Administration**: Full-service claims administration, eligibility management, compliance coordination, account management, and plan operations for self-funded employer groups.
- **Clinical Integration & Cost Containment**: Clinical guidance and pharmacy insight built into the model to reduce unnecessary spend and strengthen the member experience.
- **Data Transparency & Reporting**: Clear reporting and plan insights that help brokers and employers understand cost drivers, track performance, and act with confidence.
- **Consumer-Directed Benefits Support**: Support for HSAs, HRAs, and other consumer-directed benefit programs.
- **High-Touch Customer Service**: Responsive, hands-on support for brokers, employers, and members, with real people helping plans run smoothly.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue estimated at $1.0M–$5.0M (LinkedIn estimate); supports 100k+ employee lives and 650+ employer groups; 6 offices coast-to-coast
- **Notable Investors/Partners**: Shore Capital Partners (lead investor in 2024 venture round); independent board includes leaders from Optum, Navia Benefit Solutions, Centivo, and HPOne
- **Growth Signals**: 124 employees (+111.9% YoY, +94 people); LinkedIn followers grew 44.7% YoY; actively hiring across multiple departments (Account Management, Operations, Data Science, Finance, Sales, Claims)

## Competitive Advantages
- **Independent TPA Model**: Unlike many TPAs that are owned by carriers or large health systems, Point C is independent, allowing strategies to be shaped purely around client needs.
- **Integrated Operating Model**: Combines administration, clinical programs, reporting, and vendor coordination into one connected structure, reducing fragmentation common in self-funded plans.
- **National Scale with Local Service**: Operates 6 offices coast-to-coast while maintaining a service approach built around responsiveness and regional presence.
- **Deep Leadership Expertise**: Executive team with decades of experience from Optum, Coventry, and other major health plan organizations.

## Strategic Focus
- **Growth & Expansion**: Scaling the team aggressively (+111% headcount YoY) and expanding national presence.
- **Technology & Data**: Investing in data science, AI, and healthcare informatics (multiple AI intern roles posted) to enhance transparency and decision-making.
- **Member Experience**: Ongoing focus on improving the member experience across the healthcare journey.
- **Integrated Value Delivery**: Continuing to refine the connected model that aligns administration, clinical support, and partner coordination.

## Why Work Here
- **Remote-First Culture**: Nearly all roles listed as "United States - Remote" (with some in-person roles in Bellingham, WA and New York).
- **Growth Trajectory**: Rapidly scaling company (124 employees, up 111% YoY) with significant career advancement opportunities.
- **Meaningful Impact**: Work that carries "real operational and human impact" in healthcare.
- **Culture Values**: Accountability, collaboration, transparency, integrity, and thoughtful execution.
- **Hiring Activity**: Actively recruiting across Account Management, Operations, Data Science, Finance, Sales, and Claims.
- **Team Size**: Small enough for individual impact, large enough for national reach.

## Sources
1. [pointchealth.com](https://pointchealth.com/)
2. [pointchealth.com/about](https://pointchealth.com/about)
3. [pointchealth.com/about/leadership](https://pointchealth.com/about/leadership)
4. [job-boards.greenhouse.io/pointc](http://job-boards.greenhouse.io/pointc)
5. [linkedin.com/company/point-c](https://www.linkedin.com/company/point-c)

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