---
title: 'Director, Client Services at WPP Media'
canonical: 'https://feeny.ai/job/director-client-services-wpp-media-london-wzvvwc9wwa1j'
type: 'job'
last_seen: '2026-10-15'
---

# Director, Client Services at WPP Media

- **Company:** WPP Media
- **Location:** London, United Kingdom
- **Posted:** 2026-09-30
- **Last confirmed live:** 2026-10-15
- **Apply:** https://job-boards.greenhouse.io/wppmedia/jobs/5424617008

## Job description

## About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

3374 - Director, Client Services - UK

## Role Summary and Impact

Business Directors support the Client Director in the leadership of an account and the campaign delivery process and is a focal point of contact for senior clients. With previous proven and demonstrable experience and success at atleast an Account Director level, success in this role is measured through the lens of: best in class work, a delighted client, happy and motivated internal teams, profitable revenue for the agency, and account growth. Business Directors will use their developed leadership skills to lead and develop their teams.

Google via WPP Made For Google - A little about us:

Made For Google (MFG) is a bespoke media team for Google. We are made up of best in class digital, offline, and integrated media experts who work together to enhance media’s contribution to Google’s business.

We are a united, diverse team driven by a spirit of curiosity. Committed to pioneering solutions that surpass industry standards, we aim to drive excellence, support a fulfilled team, and exceed expectations while fostering growth and positive impact.

## About the Client Services team

The Client Services team is responsible for creating the conditions by which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading and owning the campaign delivery process. We also foster a culture of support and encouragement internally.

Essential Functions/Responsibilities: Client Satisfaction

- Point of contact for clients ensuring client satisfaction is maintained throughout the campaign lifecycle and beyond
- Develops and maintains a working-level understanding of assigned client’s industries, company culture, and products/services
- Supports the wider team in delivering an exceptional client experience during every agency interaction
- Seeks opportunities to delight clients and strives to elevate all client relationships to trusted partner status
- Ensures client expectations across the account are clear and defined, including frequency of status updates and milestone reviews
- Assists in managing total client satisfaction, identifying any issues or barriers and escalating as necessary
- Responsible for the Deliverables Register ensuring all required individual deliverable scores are recorded and communicated accordingly

## Team Happiness

- Ensures that the wider team feel invested in, engaged with, cared for and are motivated to deliver their best work
- Provides timely and actionable feedback to the team to aid in their development
- Ensures the fun and support is brought into the day-to-day life on the account
- Proactively contributes to the Essence culture including mentorship to individuals both inside and outside their team
- Provide awareness and recognition for jobs well done

Work Quality and Innovation

- Engages with clients to define Actionable Briefs for tier 1 campaigns whilst maintaining oversight of the Actionable Briefs for tier 2 and tier 3 campaigns.
- Interrogates the work and client deliverables on tier 1 briefs on behalf of the client to ensure they exceed expectations.
- Provides campaign and project management leadership during the campaign lifecycle to ensure on time and on brief delivery of client work
- Fosters collaboration with the Practices to ensure best in class work and ongoing innovation is delivered across the client business
- Proactively anticipates and identifies potential risks, issues and opportunities, across all briefs and processes escalating to Practice Lead and CS leadership where necessary. - Leads daily huddles and weekly client status meeting, casting the right team as appropriate

Financial Strength and Operational Excellence

- Providing accurate forecast figures on a monthly, quarterly and yearly basis, working closely with CFO to ensure “no surprises
- Able to help manage client budgets against objectives set with rest of account team
- Solicits regular feedback from clients to ensure operational excellence and seeks continued improvements on work quality
- Calculate the workload implication of new campaigns and feed into resource management. Growth and Diversity of Clients
- Nurtures organic growth opportunities across existing clients through their in depth knowledge and understanding of the business needs and challenges of their client

## Skills and Experience

- Strong written and verbal communication skills across all platforms
- Strong organizational skills, great attention to detail and ability to Q/A work
- Solid grasp of all areas of digital marketing, including a deep knowledge of digital media
- Ability to adhere to and meet deadlines and project manage multiple campaigns
- Superb client relationship and management skills
- Proven problem solving skills and ability to think outside of the box for creative solutions
- Ability to work independently and collaborate in a team environment
- Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills
- Strong financial management skills, demonstrating an ability to manage campaigns to budget and margin forecasts and identify financial risks

Supervisory Responsibility:

- Potential to line manage 1-3 direct report, supporting their career growth and development within Client Services
- Lead by example while motivating and coaching juniors on the team
- Foster an environment for transparency and open communication
- Taking ownership and directing others as needed within account team, with a key focus on delegation to ensure space to work on broader workstreams
- Responsible for wider team set up and organogram

Required Education and Experience:

- Degree educated or equivalent professional experience
- Proven and demonstrable experience at a Account Director+ role in media agency

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

#LI-Promoted

Please read our [Privacy Notice](https://www.wppmedia.com/pages/privacy-policy#:~:text=WPP%20Media%20Privacy%20Notice%20for%20Recruitment) for more information on how we process the information you provide.

## About WPP Media

## Company Overview
- **One-liner**: WPP Media is WPP's global media collective that combines AI, data, and creative to deliver intelligent growth for the world's leading brands.
- **Entity Type**: Division of Public Company (WPP plc – LSE: WPP, NYSE: WPP)
- **Headquarters**: New York, United States
- **Founded**: Not publicly available (parent WPP plc founded 1971; WPP Media formed as a unified media collective in recent years)
- **CEO**: Brian Lesser (CEO, WPP Media)

## Core Business
- **Industry**: Advertising Services, Media Planning & Buying, Marketing Technology
- **Target Customers**: B2B and B2C enterprise brands across all sectors; global clients include major Fortune 500 companies
- **Mission or Purpose Statement**: "Intelligent growth for the AI era" – helping brands harness data, AI, and media to drive measurable outcomes.

## Products & Services
- **Open Media Studio (OMS)**: An end-to-end media delivery platform integrated with WPP Open, enabling scaled creative, production, data, commerce, and personalized media execution. (SaaS/Platform)
- **Open Intelligence**: An AI-enabled data solution that unifies fragmented data across ecosystems into predictive marketing intelligence, supporting privacy-first activation. (Data & Analytics Platform)
- **Data and Technology Consulting**: Consulting services for data strategy, technology architecture, advanced analytics, audience insight, cloud integration, and platform adoption. (Service)
- **Media Management & Delivery**: Expert activation, smart investment, strategic partnerships, and proprietary media solutions powered by AI and advanced analytics for personalized advertising at global scale. (Service)
- **Service and Strategy**: Dedicated teams offering deep sector expertise, creative strategy, and business outcomes aligned with client goals. (Service)

## Market Standing
- **Valuation/Market Cap**: Not disclosed separately (parent WPP plc market cap approx. £8 billion as of July 2025)
- **Key Metric**: $65 billion in managed media annually (from wppmedia.com)
- **Notable Investors/Partners**: WPP is publicly traded; works with hundreds of global brands including many Fortune 500 companies. Key technology partners include major cloud and AI providers.
- **Growth Signals**:
  - 40,000+ media experts worldwide
  - 160 offices across 80+ markets
  - 1,600+ active job postings (LinkedIn, July 2025) with +8.7% monthly job growth
  - Strong investment in AI-first capabilities and privacy-forward data unification

## Competitive Advantages
- **Scale**: One of the largest media buying organizations globally, managing $65B in media.
- **AI Integration**: End-to-end platform (OMS + Open Intelligence) deeply embedded with AI for predictive analytics, automation, and personalization.
- **Integrated Ecosystem**: Unique ability to unify media, data, creative, production, and commerce under one roof.
- **Global Reach**: 40k+ experts in 80+ markets providing local insights with global execution.
- **WPP Network**: Access to 100,000+ experts across WPP's integrated agency network.

## Strategic Focus
- **AI-Driven Growth**: Embedding AI across all capabilities to deliver smarter, faster, more measurable outcomes.
- **Privacy-First Data Unification**: Building Open Intelligence as a secure, cross-ecosystem data platform that respects consumer privacy.
- **Talent Development**: Investing in AI-enabled learning frameworks and internal mobility to future-proof skills.
- **Sustainability & Inclusion**: Part of WPP's broader commitment to building better futures for people, planet, clients, and communities.

## Why Work Here
- **Culture**: Described as open, optimistic, and extraordinary – with emphasis on collaboration, innovation, and challenging the status quo.
- **Growth**: AI-enabled learning framework, cross-team mobility across WPP’s global network of 100k+ experts.
- **Work Environment**: Hybrid/office-based roles across 160 offices; global opportunities in 80+ markets.
- **Perks**: Competitive compensation, performance-based rewards, access to cutting-edge AI tools, and work with leading global brands.
- **Team**: Join a collective of 40k+ media experts, data scientists, technologists, and creatives.

## Sources
1. [wppmedia.com](https://www.wppmedia.com/)
2. [WPP Media Company Info](https://www.wppmedia.com/company-info)
3. [WPP Media Careers](https://www.wppmedia.com/careers)
4. [WPP Media – What We Do](https://www.wppmedia.com/what-we-do)
5. [WPP Media LinkedIn](https://www.linkedin.com/company/wpp-media)
6. [WPP Media Greenhouse Careers](https://job-boards.greenhouse.io/wppmedia)

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