--- title: 'Director, Client Success - Austin, TX (Hybrid) at Luxury Presence' canonical: 'https://feeny.ai/job/director-client-success-austin-tx-hybrid-luxury-presence-austin-w7h5fjjjspsg' type: 'job' last_seen: '2026-09-07' --- # Director, Client Success - Austin, TX (Hybrid) at Luxury Presence - **Company:** Luxury Presence - **Location:** Austin, TX - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-31 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/luxurypresence/3e87e45b-a406-46d1-896c-cfc59cb5ba24 ## Job description Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. ## Why This Role Matters Retention is how a subscription business compounds. Having crossed $100M in ARR, Luxury Presence's Client Success organization sits at a pivotal moment: a large and growing client base, a strong CSM team already in place, and a real opportunity to translate great client outcomes into durable, expanding revenue. We're looking for a Director of Client Success to lead our CSM organization in Austin. You will lead a team of CSM managers and their CSMs, own the gross and net retention numbers, and build the operating model that lets us keep clients successful at scale. This is a builder's seat. You'll shape how the team is structured, how we score client health, how we run renewals and expansion, and how we coach a team to a consistently high bar. You must be AI-forward. We expect our leaders to use AI and automation to extend team capacity, deepen client coverage, and make sharper decisions from data. ## What You'll Own Retention and Expansion Own gross revenue retention and net revenue retention for the CSM book Build and run the renewal and at-risk motions that protect recurring revenue Partner with the team to grow upsell and expansion revenue across the base Own a reliable retention and expansion forecast leadership can trust ## Team Leadership Lead, hire, and develop a team of CSM managers and their CSMs Set clear targets and a coaching cadence so every rep knows the bar and how they're tracking Manage performance directly, developing top performers and moving strugglers into better standing or out of the role Build a high-ownership, low-ego culture that clients and teammates want to work with Operating Model and Systems Establish segmented coverage so the right clients get the right level of attention Build a client health scoring model and the playbooks that act on it Shape the QBR and business-review motion for high-value accounts Use AI and automation to scale coverage and free the team to focus on the highest-impact work Cross-Functional Leadership Partner with Sales, Onboarding, Support, and Product to drive outcomes CS doesn't fully control Represent the voice of the client inside the company and turn client signal into action ## What We're Looking For ## Experience 8+ years in Client Success or account management, with at least 3 years leading leaders (managing managers) Proven track record owning and hitting gross and net retention or renewal and expansion targets Experience scaling a CS team in a high-growth SaaS or subscription business Built operating infrastructure before: health scoring, segmentation, playbooks, forecasting Leadership and Mindset Deeply execution-oriented with a strong sense of ownership over the number and the team Hires and coaches well, and is willing to have hard performance conversations Comfortable operating in complexity and ambiguity, and building where structure doesn't yet exist Data-driven, and AI-forward in how you scale a team ## Nice to Have Experience in proptech, real estate technology, or serving SMB and entrepreneur clients ## Compensation Base salary: $160,000 - $190,000 Annual performance bonus Equity Comprehensive benefits This is a hybrid role based in Austin, TX, with several days per week in our Austin office. Join us in shaping the future of real estate The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages. We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition. Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date. More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner. Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform. Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. ## About Luxury Presence ## Company Overview - **One-liner**: Luxury Presence is a growth platform that provides premium websites, marketing tools, and AI-powered CRM for high-performing real estate agents, teams, and brokerages. - **Entity Type**: Private (venture-backed) - **Headquarters**: Austin, Texas, USA - **Founded**: 2016 - **Founders**: Malte Kramer (CEO) ## Core Business - **Primary industry**: Real estate technology (PropTech), with a focus on marketing software, web design, and AI-driven CRM for real estate professionals. - **Target customers**: B2B — real estate agents, teams, and brokerages, particularly in the luxury and high-performance segment. - **Mission / purpose**: Described as "the growth platform for real estate's top performers," helping agents attract clients, turn their database into deals, and create lifelong client relationships [luxurypresence.com](https://www.luxurypresence.com/careers/). ## Products & Services - **Presence Platform**: An integrated suite combining agent-branded websites, SEO/GEO, paid ads management, social media management, and the AI-powered Presence® CRM [linkedin.com](https://linkedin.com/company/luxurypresence). - **Presence® CRM**: AI relationship engine that transforms an agent’s sphere into a proactive source of new business [luxurypresence.com](https://www.luxurypresence.com/careers/). - **AI Lead Nurture & Listing Alerts**: Automated tools for engaging leads and keeping clients informed about listings and homeowner reports [linkedin.com](https://linkedin.com/company/luxurypresence). - **Presence® Media**: In-house media production (producer/editor roles) for real estate content and marketing [jobs.lever.co](https://jobs.lever.co/luxurypresence). - **Branded Mobile App**: Mobile experience for agents to manage their business on the go [linkedin.com](https://linkedin.com/company/luxurypresence). ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company). - **Key Metric**: Total funding — conflicting reports: **$87.5M** (per LinkedIn) and **$89M** (per company/Built In) [linkedin.com](https://linkedin.com/company/luxurypresence) [builtin.com](https://builtin.com/company/luxury-presence). Annual revenue estimated at **$151.5M** [linkedin.com](https://linkedin.com/company/luxurypresence). - **Notable Investors/Partners**: Bessemer Venture Partners, Switch Ventures, NextEquity, Toba Capital, Zillow Co-Founder Spencer Rascoff, real estate coach Tom Ferry, NBA Champion Dirk Nowitzki, and NFL Pro Larry Fitzgerald [linkedin.com](https://linkedin.com/company/luxurypresence). - **Growth Signals**: 534 employees (+21.7% YoY, +152 people) per LinkedIn, though Built In lists 500 total employees [linkedin.com](https://linkedin.com/company/luxurypresence) [builtin.com](https://builtin.com/company/luxury-presence). Over 18,000 real estate businesses rely on Luxury Presence, and more than 30% of the WSJ RealTrends Top 100 agents/teams use the platform. Clients reportedly close 3x more transaction volume per agent and grow 6x faster in the same markets [linkedin.com](https://linkedin.com/company/luxurypresence). ## Competitive Advantages - **AI-first real estate CRM**: Presence® AI is embedded across the platform, giving agents proactive lead nurturing and relationship management. - **Premium brand and design focus**: Positioned specifically for luxury and high-performing agents, differentiating from generic website builders. - **Market penetration**: Strong adoption among top agents (30%+ of WSJ RealTrends Top 100), creating network effects and social proof. - **All-in-one platform**: Combines websites, marketing, CRM, and mobile app, reducing the need for multiple point solutions. - **High-profile investor backing**: Includes real estate industry figures (Spencer Rascoff, Tom Ferry) and athletes, adding credibility and connections. ## Strategic Focus - **AI-driven innovation**: Expanding AI capabilities across marketing, generative media, and search/maps (evident in current job openings) [jobs.lever.co](https://jobs.lever.co/luxurypresence). - **Geographic and talent expansion**: Hiring across the US, Canada, and LATAM for engineering, AI, sales, and client success roles [jobs.lever.co](https://jobs.lever.co/luxurypresence). - **Scaling client success and sales**: Multiple openings in onboarding, account executive, and business development roles indicate aggressive growth [luxurypresence.com](https://www.luxurypresence.com/careers/open-positions/). - **Product design leadership**: Seeking a Head of Product Design to elevate the platform’s user experience [luxurypresence.com](https://www.luxurypresence.com/careers/open-positions/). ## Why Work Here - **Culture**: Emphasizes "high-agency builders," ownership, low ego, speed, and AI-driven innovation. Core values include Extreme Ownership, Relentless Execution, Audacious Ambition, Customer Obsession, Unreasonable Quality, and Egoless Collaboration [luxurypresence.com](https://www.luxurypresence.com/careers/). - **Work modes**: Remote, hybrid, and in-office positions available; flexible on-site time depending on role. Offices in Austin, Phoenix, Denver, New York City, and Santa Monica/Scottsdale [builtin.com](https://builtin.com/company/luxury-presence) [linkedin.com](https://linkedin.com/company/luxurypresence). - **Benefits**: Comprehensive health insurance, generous parental and family leave, flex PTO, home-office stipend for remote employees, performance bonuses, and collaborative retreats/offsite events [luxurypresence.com](https://www.luxurypresence.com/careers/) [builtin.com](https://builtin.com/company/luxury-presence). - **Development & DEI**: Mentorship program, job training and conferences, quarterly engagement surveys, diversity-based Employee Resource Groups, and mandated unconscious bias training [builtin.com](https://builtin.com/company/luxury-presence). - **Employee sentiment**: LinkedIn employer rating is 3.4/5 from 289 reviews (Work-Life 3.3, Compensation 3.3, Culture 3.4, Career 3.2) [linkedin.com](https://linkedin.com/company/luxurypresence). ## Sources 1. [luxurypresence.com](https://www.luxurypresence.com/careers/) 2. [linkedin.com](https://linkedin.com/company/luxurypresence) 3. [jobs.lever.co](https://jobs.lever.co/luxurypresence) 4. [luxurypresence.com](https://www.luxurypresence.com/careers/open-positions/) 5. [builtin.com](https://builtin.com/company/luxury-presence) ## Other roles at Luxury Presence - [Sr. Social Media Manager](https://feeny.ai/job/sr-social-media-manager-luxury-presence-new-york-s45v7kcxrjpc) — New York, NY - [GTM Recruiter](https://feeny.ai/job/gtm-recruiter-luxury-presence-austin-e78q0abrjme5) — Austin, TX - [Junior Web Builder (Fully Remote, PH-Based Only, Fresh Grads Welcome to Apply)](https://feeny.ai/job/junior-web-builder-fully-remote-ph-based-only-fresh-grads-welcome-to-apply-3kjr9zn80b8x) — Philippines - [Sr. Product Designer - Contract](https://feeny.ai/job/sr-product-designer-contract-luxury-presence-united-states-ty8ewz0egh0b) — United States - [Product Engineer, Internal Tools - LATAM (Remote)](https://feeny.ai/job/product-engineer-internal-tools-latam-remote-luxury-presence-latin-america-3me7mn9c3sjw) — Latin America - [RevTech Senior Salesforce Developer - LATAM (Remote)](https://feeny.ai/job/revtech-senior-salesforce-developer-latam-remote-luxury-presence-latin-america-tr4zy8mh7m54) — Latin America - [Senior Data Analyst, GTM Analytics - CANADA (Remote)](https://feeny.ai/job/senior-data-analyst-gtm-analytics-canada-remote-luxury-presence-canada-2cpagbpnv2f0) — Canada - [Senior Data Analyst, GTM Analytics - US (Remote)](https://feeny.ai/job/senior-data-analyst-gtm-analytics-us-remote-luxury-presence-united-states-fmjky079k6c2) — United States - [Senior Financial Analyst, GTM](https://feeny.ai/job/senior-financial-analyst-gtm-luxury-presence-united-states-65v6ykhaqg65) — United States - [Senior Analytics Engineer - CANADA (Remote)](https://feeny.ai/job/senior-analytics-engineer-canada-remote-luxury-presence-canada-9rb5zetk5ev7) — Canada