--- title: 'Director, Client Success - Revenue Cycle - (REMOTE - MIDWEST) at EnableComp' canonical: 'https://feeny.ai/job/director-client-success-revenue-cycle-remote-midwest-enablecomp-franklin-8vehaf5dzmb0' type: 'job' last_seen: '2026-10-16' --- # Director, Client Success - Revenue Cycle - (REMOTE - MIDWEST) at EnableComp - **Company:** EnableComp - **Location:** Franklin, TN - **Work type:** remote - **Posted:** 2026-10-06 - **Last confirmed live:** 2026-10-16 - **Apply:** https://jobs.lever.co/enablecomp/c53503c5-e0cc-461e-b384-96ff12b1b4b1 ## Job description EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Director, Client Success, is responsible for managing and growing client relationships through hands on partnership and collaboration with both EnableComp operations and sales leadership. This role focuses on delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through consistent, proactive communication. The Director acts as an extension of the client, translating needs into actionable plans, resolving challenges, and identifying opportunities to enhance performance and expand market share through consistent service that exceeds client expectations. ## Key Responsibilities - Participate in entirety of Client Lifecycle. Sales process, Implementations, Project Go Lives, Business Reviews, and identify additional Cross Sell opportunities - Will oversee Client Success activities for designated clients. - Communicate and coordinate with EnableComp Leadership to ensure all job duties as assigned are executed professionally and timely in accordance with EnableComp standard. - Acts as an “ambassador” for a fast-paced, detail oriented supportive team by facilitating friendly, courteous, efficient, and well-presented service to assigned clients. - Manages KPI metrics including, but not limited to, customer surveys, scoring and client retention goals. - Reviews, understands and tracks assigned client’s performance goals and meets regularly with assigned clients to review their status and progress with an emphasis on highlighting EnableComp’s value proposition and ROI across product lines. - Generates EnableComp’s monthly and quarterly reporting packages, delivers to assigned clients timely, and ensures they consistently reflect the pertinent EnableComp metrics and benchmarks. - Collaborates with internal teams to develop and implement client specific strategies and action plans for communication, resolution of open internal/external items and maximization of current and future revenue, including the identification of cross-sell opportunities. - Works closely with IT and Product Support teams regularly on file corrections, updates, and automation. - Schedules and attends regular meetings or conference calls with assigned clients to discuss status and reports and ensures the necessary EnableComp team members contribute appropriately. - Develops agendas and other presentation materials, create meeting summaries and generate meeting deliverables. - Assists Implementation with the roll-out of any process update/rollout initiatives and manage client deliverables post-implementation. - Manages and controls client obligations, maintaining a high level of customer satisfaction at all levels of the organization. - Participates in internal client account review meetings (sales forecast, at risk, etc.). - Use of independent judgement and discretion as it relates to responsibilities detailed above. - Other duties as required. ## Requirements & Qualifications - Bachelor’s Degree in Business, Sales/Marketing or other related field of study - Must have 7-10 years demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management. - Equivalent combination of education and experience will be considered. - Experience with claims billing and IT/EDI systems preferred. - Experience with CRM software (e.g. [Salesforce.com](http://Salesforce.com)) - Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook). - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. ## Key Considerations & Prerequisites - Effective polished professional presentation skills for developing/communicating analytics, results and ROI to all stakeholders. - Strong passion for serving the needs and expectations of the client. - Must be a self-starter and able to work independently as well as partner and collaborate with internal departments and leaders. - Excellent written and oral communication skills to communicate with internal stakeholders and external clients. - Demonstrated experience managing stressful situations effectively through difficult conversations, communicating obstacles, challenges and developing action plans to present to management. - Demonstrates a consultative relationship style both internally and externally; is a team player and has a positive-can-do attitude. - Strong analysis and problem-solving skills. - Must be able to manage conflicting priorities, while being extremely adaptable and flexible. - Up to 30%  travel required. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent.  As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.  We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.  If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don’t just take our word for it!  Hear what our people are saying: “I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.” – Revenue Specialist “I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented an ## About EnableComp ## Company Overview - **One-liner**: EnableComp is a healthcare revenue cycle management company that helps hospitals and health systems recover revenue from the most complex claims and denials. - **Entity Type**: Private (venture-backed; owned via parent company Argos Health per some sources, though EnableComp acquired Argos Health in 2021 — conflicting reports) - **Headquarters**: Franklin, Tennessee, United States - **Founded**: 2000 - **Founders**: Not publicly available ## Core Business - **Primary industry**: Healthcare revenue cycle management (RCM), healthcare technology, healthcare services - **Target customers**: Hospitals, health systems, and other healthcare providers (B2B, enterprise) - **Mission**: To redefine revenue cycle management by cutting through complexity, maximizing revenue, delivering clarity, and enabling better care — using decades of expertise and AI-driven technology. ## Products & Services - **e360 RCM® Platform**: AI-driven revenue cycle management platform that combines adaptive intelligence, precision automation, third-party system integration, and expert oversight to solve complex claims at scale. - **Complex Claims Suite**: Maximizes reimbursement on the hardest claims, including Veterans Affairs (VA), Workers’ Compensation, Motor Vehicle Accidents (MVA), and Out-of-State Medicaid. - **Complex Denials Suite**: Recovers denied revenue and prevents future denials (DRG downgrades, ED downgrades, medical necessity denials, coordination of benefits denials). - **Complex Revenue Recovery Suite**: Captures at-risk revenue that others leave behind (AR resolution, zero balance review, DRG validation). ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Annual Revenue (LinkedIn estimate): $24.4M — though this appears conservative vs. the company’s own claims of $3B in annual cash collections. Treat revenue figures with caution. - **Team size**: EnableComp’s website says “over 1,000 employees”; LinkedIn lists 307 employees (+10.9% YoY). Conflicting reports likely reflect different measurement approaches. - **Funding**: At least 3 rounds (2017 Venture Round led by Primus Capital Partners, 2021 Corporate Round, 2022 Venture Round); amounts not publicly disclosed. - **Notable Investors/Partners**: Primus Capital Partners; other undisclosed investors. - **Acquisitions**: ANI Healthcare Solutions (2024), Argos Health (2021), Health Resources Optimization. - **Growth Signals**: Named Black Book’s #1 Specialty RCM provider for complex claims and revenue integrity in 2024 and 2025; named a 2025 Top Workplace by USA TODAY; serves 1,000+ hospitals and health systems across all 50 states; SOC 2 Type II and HITRUST e1-certified. ## Competitive Advantages - Deep specialization in the most complex, “hard-to-collect” claims (VA, workers’ comp, MVA, out-of-state Medicaid) that most RCM firms avoid. - Proprietary AI-driven e360 RCM platform and “Complex Revenue Intelligence™” (CRI) data set built on 25+ years of claims and denials experience. - Proven outcomes: average 20% annual cash uplift and $3B in annual cash collections. - National footprint with 50-state coverage. - Strong industry recognition (Black Book, Top Workplaces) and trust certifications (SOC 2 Type II, HITRUST e1). ## Strategic Focus - Expanding Complex Revenue Intelligence™ (CRI) across denial prevention and revenue recovery. - Deepening AI and automation capabilities within the e360 RCM platform. - Continuing M&A strategy to broaden capabilities (e.g., ANI Healthcare Solutions acquisition). ## Why Work Here - **Culture**: Recognized as a 2025 Top Workplace by USA TODAY; multi-year Top Workplaces honoree; LinkedIn reviews give 4.5/5 overall (166 reviews) with high marks for work-life balance (4.8), culture (4.6), compensation (4.4), and career development (4.6). - **Remote-friendly**: Many positions are remote-first across the United States, including roles like DRG Auditor, Principal Engineer, and AI Security Architect. - **People-focused**: Company describes its culture as “the heartbeat” of the organization, emphasizing professional growth and development. - **Careers**: Active hiring across clinical, engineering, sales, and client success roles. ## Sources 1. [enablecomp.com](https://enablecomp.com/) 2. [enablecomp.com/about-us](https://enablecomp.com/about-us/) 3. [jobs.lever.co](https://jobs.lever.co/enablecomp) 4. [linkedin.com](https://www.linkedin.com/company/enablecomp) 5. 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