---
title: 'Director, Client Success at Superpower'
canonical: 'https://feeny.ai/job/director-client-success-superpower-san-francisco-v5ry4vnqckb0'
type: 'job'
last_seen: '2026-09-13'
---

# Director, Client Success at Superpower

- **Company:** Superpower
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-23
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/superpower/7f8f045d-7058-4615-b5e5-3c4116a20606

## Job description

Superpower is building a new personalized health system aimed to enhance human life: powered by comprehensive biomarker and diagnostic testing, personalized insights, action plans, and a clinical care team, delivered as a population health and wellbeing benefit. This is the founding Client Success role. It is not a relationship-management seat. It is the person who owns whether members engage, whether clients renew, and whether we can prove what we deliver. The hard part of this job is not running QBRs. It is being a revenue and ROI architect. You own the number that defines our impact: how deeply member populations actually engage, and the outcomes that engagement produces. That number drives client value, renewals, and expansion, and it is the source of the proof that wins our next deals and earns credibility with sophisticated buyers. If you can move engagement and produce defensible outcomes, everything downstream gets easier. You are the first dedicated CS hire, a founding owner, not a manager. You set the strategy and you do the work: onboarding clients, building the engagement engine, sitting with members and data, shipping the playbook.

## What you'll do

- Own member engagement and the ROI it drives. Build the engagement engine that turns enrolled lives into deeply engaged ones, in close partnership with Product, which owns the in-product mechanics.
- Manufacture proof. Turn live clients into clean, honest, defensible outcomes data: the case studies and results that survive clinical and actuarial scrutiny and feed our enterprise narrative.
- Own the client relationship through onboarding, renewal, and expansion across our enterprise accounts.
- Own retention as the guardrail. Protect gross logo retention across our client base and build toward strong net revenue retention through renewal and expansion.
- Partner closely with Product and Operations. Develop deep product expertise, feed member and client insight back into the roadmap, and shape what we build next.
- Build the CS playbook and the foundation for a future team.

## Who you are

- 7+ years in customer success, account management, or member engagement, with real ownership of a number, not just relationships.
- You have moved activation, engagement, retention, or utilization before and can show how. This is the core muscle.
- Comfortable with data and outcomes. You can build a credible outcomes story from messy real-world client data and know the difference between an honest result and an overclaim.
- Strong at the enterprise relationship: you can hold a renewal conversation with a benefits leader and earn trust.
- Healthcare, benefits, or member-engagement experience strongly preferred. You understand activating a member population, not just managing an account.
- Entrepreneurial, fast, hands-on, comfortable in ambiguity. You ship before things are perfect and you do the work yourself.
- Deeply collaborative with Product, Sales, and Marketing. You see engagement, outcomes, and the sales motion as one system.

## What you'll own

- Member engagement: the share of enrolled members who complete the core journey and engage deeply. This is the primary number.
- Outcomes capture: defensible, documented outcomes data across the client base, built to a standard that holds up to clinical and actuarial review.
- Gross logo retention and net revenue retention: the guardrails that prove clients see the value and stay.

## Why join Superpower

- The founding Client Success hire. You define how we engage members and prove our impact.
- A category-defining problem: making proactive, preventive health real for member populations and provable to the market.
- A team of ex-founders, YC alumni, and mission-driven builders operating at the edge of speed and ambition. Few titles, real ownership, fast decisions.
- Competitive salary and equity in a company scaling toward generational impact.

## About Superpower

Superpower is a new health system on a mission to extend and enhance human life. We started with lab testing, then data aggregation / digital twin, then an AI doctor, and now peptides. Over the past 6 months, we have grown 10x whilst halving CAC. Now we are gearing up for hyper growth.

You can find more about us below:

- [superpower.com/series-a](http://superpower.com/series-a)
- [Superpower Overview](https://www.notion.so/1f58444481d080e195dbe2e2e331b3df?pvs=21)
- [Culture at Superpower](https://www.notion.so/Culture-at-Superpower-4321693ee66740e6ad92c449b54f42e2?pvs=21)

Company Philosophies

- We are all here to genuinely do our life’s best work
- Insanely high talent bar, never settling. A players only ([see Steve Jobs](https://twitter.com/founderspodcast/status/1665442439715225600?s=46&t=PK-vWojaLurY6eXl341Thw))
- We live to work as much as we work to live. But we sustainably espouse the superpower ethos of putting health first
- We aim to set the gold standard for team health culture on the planet — live the ethos!

Investors

- [Forerunner](https://www.forerunnerventures.com/) (Top consumer healthcare VC in the world; early board members of Hims and Oura; Kirsten, founder of Forerunner, led our Series A)
- [8VC](https://8vc.com/) (leading health and bio investor)
- [Evan Moore](https://www.linkedin.com/in/evanmoore/details/experience/) (Founder of Doordash; Partner at Khosla Ventures)
- [Cyan Bannister](https://wellfound.com/p/cyantist) (early investor into Uber and SpaceX, former partner at Founder’s Fund, regarded as one of the top angels in the world)
- [Balaji Srinivasan](https://x.com/balajis) (ex-Coinbase CTO and angel, ex-General Partner at a16z)
- [Arielle Zuckerberg](https://www.linkedin.com/in/ariellezuckerberg/) (active angel, tech leader, relatively famous brother)
- [Cameron & Tyler Winklevoss](https://winklevosscapital.com/portfolio/)
- [Susa Ventures](https://susaventures.com/) (tier 1 healthcare VC)
- [Bond Capital](https://www.bondcap.com/) (General Partner [Jay Simons](https://www.linkedin.com/in/jaysimons/)' early-stage fund within Bond)
- [Long Journey Ventures](https://www.longjourney.vc/) (investor in Uber, Notion, Loom, Affirm etc.)
- Influencers
- [Shaan Puri](https://x.com/ShaanVP) (angel and podcast host of my first million)
- [Brooke Monke](https://www.tiktok.com/@brookemonk_?lang=en) (50 million followers across socials)
- [Logan Paul](https://www.instagram.com/loganpaul/?hl=en)
- [Steve Aoki](https://www.instagram.com/steveaoki/)
- [Justin Mares](https://x.com/jwmares) (founder of Truemed)
- [Giannis Antetokounmpo](https://www.instagram.com/giannis_an34)
- [Kylian Mbappé](https://www.instagram.com/k.mbappe/)

We’re proud to be a global team and welcome talent from around the world. We offer visa sponsorship and can support relocation to the United States for the right candidates. Much of our team is international, and we’re committed to building a team of top-tier talent.

## About Superpower

## Company Overview
- **One-liner**: Superpower is building the world's first health super app, offering a membership that combines comprehensive biomarker testing, AI-driven personalized health protocols, and 24/7 access to a clinical care team.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2023
- **Founders**: Max Marchione (CEO), Jacob Peters (Executive Chairman), Dr. Anant Vinjamoori (Chief Longevity Officer)

## Core Business
- **Primary industry/industries**: Consumer Health & Wellness, Healthcare Technology, Longevity
- **Target customers**: B2C (direct-to-consumer), individuals seeking proactive, data-driven health management and longevity optimization.
- **Mission or purpose statement**: To free people from the limits of reactive care and give them complete agency over their health, building the world’s first health super app.

## Products & Services
- **Superpower Membership ($199/year)**: An annual subscription that includes a comprehensive blood test analyzing 100+ biomarkers across 17 health categories (heart, hormones, metabolic, inflammation, nutrients, etc.), a personalized, clinician-designed health protocol, 24/7 text access to a concierge physician team, and an AI health advisor that evolves with the user. The service includes lab draws at 2,000+ Quest locations or at-home kits (additional fee), and integrates data from wearables (Oura, Whoop, Apple Health) and past lab results.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of $30 million (Series A, announced in 2025).
- **Notable Investors/Partners**: Lead investor: Forerunner Ventures. Other investors include Susa Ventures, Long Journey Ventures, Day One Ventures, Bond Capital, Opal Ventures, Valia Ventures, Visible Ventures, Winklevoss Capital, and notable individuals such as Evan Moore (DoorDash founder), Jonathan Neiman (Sweetgreen founder), Scott and Cyan Banister, Balaji Srinivasan, Vanessa Hudgens, Steve Aoki, Logan Paul, and NBA star Giannis Antetokounmpo.
- **Growth Signals**: The company has raised a significant $30M Series A round from top-tier investors. It has grown to 85 employees and operates in 12 countries. The platform has tested over 1 million biomarkers, and 85% of members uncover early risk factors. The company is actively hiring across multiple departments (18 open positions as of mid-2025).

## Competitive Advantages
- **Comprehensive Data Integration**: Superpower aims to be the single platform that ingests and harmonizes all health data (labs, wearables, genomics, EHRs, imaging, habits) into one unified profile, creating the richest patient profile ever assembled.
- **Clinician-Led AI**: The AI health advisor is built on a framework co-created with practicing physicians and researchers from top institutions (Oxford, Harvard, Stanford, UCLA), operating within strict clinical guardrails. It distills the collective expertise of top physicians into a living knowledge graph.
- **Full-Stack Health Platform**: The company is building an all-in-one system that goes from diagnostics and AI-driven insights to real-world action, including ordering therapeutics, automating supplement regimens, and connecting to clinicians and services.
- **Data Privacy & Trust**: The company explicitly states it never sells or shares user data with insurers, advertisers, or brokers. Data is encrypted, HIPAA-compliant, and user-controlled.

## Strategic Focus
- **Build the World’s Largest Consumer Health Platform**: The company’s vision is to create an all-in-one healthcare system where the algorithm is the front door, replacing Google or a doctor’s office for the majority of health needs.
- **Three Pillars of Growth**: 1) Full Medical Context (harmonizing all health data), 2) The World’s Medical Knowledge (AI distilling top physician expertise), and 3) Real-world Action (connecting insights to care endpoints like diagnostics, prescriptions, and services).
- **Aggressive Hiring**: The company is scaling its team rapidly, seeking top talent from organizations like Y Combinator, Harvard Medical School, Goldman Sachs, and Amazon to build the world’s largest consumer health platform.

## Why Work Here
- **Mission-Driven Impact**: The company is tackling one of the most critical challenges of our time—transforming healthcare from reactive to proactive. The stated goal is to "free 1 billion people from the limits of reactive care."
- **High-Caliber Team**: The founding team includes leaders from Y Combinator, Harvard Medical School, Goldman Sachs, and Amazon. The company has a strong emphasis on hiring "A+ talent" and already has over a dozen former founders on staff.
- **Culture of Ownership & Impact**: The company is in a high-growth, Series A stage, offering significant ownership and impact for early employees. The CEO, Max Marchione, emphasizes that the mission demands the best team.
- **Remote-First & Global**: The company operates in 12 countries (including the US, Australia, Philippines, UK, and Argentina) with a distributed workforce. The largest engineering and product hub is in San Francisco, but the team is global.
- **Notable Perks**: The role is at the intersection of AI, consumer health, and longevity, offering the chance to work on a deeply meaningful problem with cutting-edge technology. The company offers a health membership as a product, meaning employees likely get firsthand experience with the service.

## Sources
1. [superpower.com](https://superpower.com/)
2. [superpower.com/about](https://superpower.com/about)
3. [superpower.com/series-a](https://superpower.com/series-a)
4. [linkedin.com/company/superpower](https://www.linkedin.com/company/superpower)
5. [jobs.ashbyhq.com/superpower](https://jobs.ashbyhq.com/superpower)

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