---
title: 'Director Commerce Support at GoDaddy'
canonical: 'https://feeny.ai/job/director-commerce-support-godaddy-united-states-dctjkf37rxjh'
type: 'job'
last_seen: '2026-09-07'
---

# Director Commerce Support at GoDaddy

- **Company:** GoDaddy
- **Location:** United States
- **Compensation:** $143k–$278k
- **Work type:** remote
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-07
- **Apply:** https://careers.godaddy/jobs?gh_jid=7978472003

## Job description

Location Details: United States, Remote

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our team

We are seeking a strategic and transformational leader to oversee GoDaddy's Commerce Support organization. This leader will define and execute the strategy for merchant activation, adoption, retention, and support while leading AI-enabled transformation that drives scalable growth across GoDaddy's Commerce business.

The Director will lead teams supporting merchants across onboarding, activation, payment processing, product adoption and attach, issue resolution, and ongoing success. Partnering closely with Product, Engineering, Sales, Risk, and Go-to-Market teams, this role will shape the future of merchant experiences through AI, automation, data-driven decision making, and operational innovation.

What you'll get to do...

Define & Drive Business Strategy

- Develop and drive the strategic roadmap for merchant activation, adoption, retention, and growth
- Establish organizational priorities aligned to business outcomes and customer success
- Partner with senior leaders across Commerce, Care, Sales, GTM, Risk, Product, and Engineering to influence strategy and execution
- Evaluate market trends, customer needs, and emerging opportunities to shape future capabilities
- Determine areas of opportunity and strategy to further growth with merchants across the GoDaddy portfolio (e.g., AAB, email), beyond the Commerce suite of products/services

Drive AI & Support Transformation

- Establish the long-term vision and transformation strategy for Commerce Support
- Implement AI-powered experiences, agent assistance, automation, and self-service solutions
- Reimagine support processes to improve merchant outcomes, scalability, and efficiency
- Champion experimentation, innovation, and data-driven decision making

Deliver Merchant & Business Outcomes

- Own merchant outcomes across onboarding, activation, adoption, retention, and growth
- Drive strategies that accelerate merchant time-to-value and increase product utilization
- Serve as a payments and commerce operations subject matter expert
- Translate merchant insights into product, operational, and business improvements reflected in measurable commercial outcomes and incremental revenue

Drive Operational Excellence

- Own service delivery, workforce planning, operational health, and continuous improvement
- Develop the annual operating roadmap and investment priorities for the organization
- Leverage analytics to identify opportunities, remove friction, and improve performance
- Build scalable operating models that balance customer experience, growth, and efficiency
- Demonstrated ability to manage a P&L and evolve support organizations into profit centers by growing attach rates, increasing nGCR, and optimizing CAS and Commerce Affiliate performance

What Success Looks Like

- Merchants activate faster and realize value sooner
- Customer sentiment improves while escalations and churn decline
- Merchants adoption of additional commerce products -- channels (eg. Online, Invoicing) and additional services (eg. Capital, Insurance) , as well as the broader GoDaddy portfolio of products (e.g., Email, AAB) continues to grow
- AI and automation materially improve customer and employee experiences by way of cycle time or efficiency gains
- Operational performance scales efficiently as the business grows

Your experience should include...

- 8+ years of leadership experience in customer support, customer success, payments, commerce, fintech, or related industries, with a track record of leading managers and customer-facing teams
- 8+ years experience in payments and SMB commerce, including payment processing and customer-focused commerce solutions
- Proven ability to drive customer outcomes across activation, adoption, retention, and growth initiatives
- Demonstrated success developing business strategy and leading transformation efforts, delivering measurable organizational impact
- Experience implementing AI, automation, digital support, and service modernization capabilities, while effectively operating in complex, matrixed organizations with an intrapreneurial mindset

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit [About Us](https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Faboutus.godaddy.net%2Fabout-us%2Foverview%2Fdefault.aspx&data=05%7C01%7Cklilas%40godaddy.com%7C4a7c273441f14a72548908dab30d54f3%7Cd5f1622b14a345a6b069003f8dc4851f%7C0%7C0%7C638019167147789183%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=JKqNxY8z5E%2BjfKXCtVVYGLmGXuv31qCpLmWP960VLzo%3D&reserved=0).

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our [Diversity Careers page](https://careers.godaddy/diversity).

We also embrace our diverse culture and offer a range of Employee Resource Groups ([Culture](https://careers.godaddy/culture)). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full [EEO policy.](https://www.godaddy.com/legal/agreements/equal-opportunity-employment-statement)

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies. Compensation & Benefits:

What We Offer:

Working at GoDaddy offers many benefits, including competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program, and much more. Offerings vary by location.

This role is eligible for a comprehensive benefits package, which includes medical, dental, and vision insurance, a 401(k)-retirement plan, paid sick time, paid flexible time off, paid parental leave, life insurance, short- and long-term disability, AD&D insurance, mental health or EAP programs, remote or hybrid work options, paid holidays, paid Wellness days, tuition assistance, adoption, surrogacy, and fertility benefits, dependent daycare and backup care benefits, Employee stock purchase plan, financial education and advice; and other benefits in accordance with GoDaddy’s benefit plans and applicable law.

Actual compensation and benefits eligibility will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Compensation:

The estimated pay ranges for this role are listed below. In addition to base pay, this role may be eligible for other forms of compensation, which may include a corporate bonus and/or equity awards, subject to the terms of applicable plans and individual eligibility.

Bay Area (Santa Clara, San Francisco) and Los Angeles: $185,000—$278,000 USD

Austin, D.C. Metro, CA (non-Bay Area), HI, IL, MA, NH, OR, VA, WA: $159,500—$239,500 USD

New York City Metro, Kirkland/Seattle: $169,600—$254,400 USD

All other US locations not previously listed: $142,500—$213,500 USD

## About GoDaddy

## Company Overview
- **One-liner**: GoDaddy is the world’s largest web services platform, helping millions of entrepreneurs build, grow, and manage their online presence through domain registration, hosting, website building, and AI-powered business tools.
- **Entity Type**: Public (NYSE: GDDY)
- **Headquarters**: Tempe, Arizona, United States
- **Founded**: 1997
- **Founders**: Bob Parsons

## Core Business
- **Primary industries**: Internet infrastructure, domain registration, web hosting, website building, digital marketing, e-commerce enablement
- **Target customers**: Small and micro businesses, entrepreneurs, and individuals (B2B and B2C); primarily serves “everyday entrepreneurs”
- **Mission statement**: “To empower entrepreneurs everywhere, making opportunity more inclusive for all.” [investors.godaddy.net](https://investors.godaddy.net/about-us/overview/default.aspx)

## Products & Services
- **Domain Registration**: One of the largest domain registrars globally, managing over 80 million domain names.
- **Web Hosting**: Shared, VPS, and dedicated hosting plans, plus managed WordPress hosting.
- **Website Builder (GoDaddy Airo®)**: An AI-driven intelligent experience that helps users quickly create a website, set up email, and launch online storefronts.
- **SSL Certificates & Security**: SSL/TLS certificates, site security monitoring, and DDoS protection.
- **Email & Marketing**: Professional email hosting, email marketing tools, social media management, and SEO services.
- **GoDaddy Payments**: Integrated payment processing for online and in-person transactions.
- **GoDaddy Studio**: Mobile app for creating branded graphics and social media content.

## Market Standing
- **Valuation/Market Cap**: ~$13.9 billion (as of mid-2025) [linkedin.com](https://www.linkedin.com/company/godaddy)
- **Key Metric**: Annual revenue of $5.0 billion (FY2024); operating income $932 million [linkedin.com](https://www.linkedin.com/company/godaddy)
- **Notable Investors/Partners**: Publicly traded with major institutional shareholders; partners include cloud providers (AWS, Google Cloud) and payment processors.
- **Growth Signals**: 20+ million customers served; 5,250 employees (+6.9% YoY); launched GoDaddy Airo (AI-powered website builder); expanded into payments and commerce.

## Competitive Advantages
- **Scale & Trust**: The world’s fifth-largest web host by market share, with over 62 million registered domains.
- **End-to-End Platform**: Offers a seamless journey from domain to website to payments, reducing the need for multiple vendors.
- **Customer Support**: 24/7 award-winning “GoDaddy Guides” provide human support in multiple languages.
- **AI Innovation**: GoDaddy Airo uses AI to proactively build and grow businesses, lowering the barrier for non-technical entrepreneurs.

## Strategic Focus
- **AI-First Growth**: Embedding AI across products to automate website creation, marketing, and business insights.
- **Commerce Expansion**: Deepening payment and e-commerce capabilities to capture more of the entrepreneur’s wallet.
- **Global Reach**: Operating in 64 countries, with continued investment in international markets (India, UK, Romania, Serbia, Canada).
- **Customer Lifetime Value**: Shifting from transactional domain sales to recurring subscription services and managed solutions.

## Why Work Here
- **Culture**: Emphasizes collaboration, innovation, and “bringing your true self.” Employees are encouraged to take risks and pursue side hustles. [careers.godaddy](https://careers.godaddy/culture)
- **Diversity & Inclusion**: Committed to being an equal opportunity employer with employee resource groups and inclusive policies.
- **Benefits**: Generous 401(k) match, stock grants (RSUs), Employee Stock Purchase Program, professional development tuition support, paid parental leave, adoption assistance, and subsidized onsite meals (in AZ). [careers.godaddy](https://careers.godaddy/culture)
- **Work Model**: Hybrid and remote-friendly global offices; many roles offer flexibility.
- **Career Development**: Mentorship programs, internal mobility, and “TechFest” events for engineers.

## Sources
1. [GoDaddy Careers Overview](https://careers.godaddy/)
2. [GoDaddy Culture Page](https://careers.godaddy/culture)
3. [GoDaddy Investor Relations – About Us](https://investors.godaddy.net/about-us/overview/default.aspx)
4. [GoDaddy LinkedIn Company Profile](https://www.linkedin.com/company/godaddy)
5. [GoDaddy Official Site](https://www.godaddy.com/)

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