--- title: 'Director, Communications at MERGE' canonical: 'https://feeny.ai/job/director-communications-merge-atlanta-v3htaxtezmn7' type: 'job' last_seen: '2026-09-09' --- # Director, Communications at MERGE - **Company:** MERGE - **Location:** Atlanta, GA / Boston, MA / Chicago, IL / Kansas City, MO / New York - **Work type:** remote - **Posted:** 2026-09-04 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/mergeworld/jobs/8162497 ## Job description At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant. This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives. Emerge to the Top of Your Career At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers. As our Director, Communications, you will... Own how MERGE talks to MERGE. You build the internal communications that keep our teams informed, aligned, and proud of the work — especially as we grow and change. You lead our internal and corporate communications end to end: from strategy to execution. You are the steady voice through change — email and platform migrations, M&A messaging, operating-model shifts, and the everyday cadence of updates that hold a company together. You take dense, high-stakes change and turn it into clear, human communication people can act on. As an AIgency, we lead by example — and this role sets that example. You'll use AI to scale and sharpen your work, and you'll do it without ever sacrificing the human voice you create for MERGE. AI accelerates the work; your judgment, taste, and craft are what make it clear, compelling, and unmistakably ours. Showing how you partner with AI to produce communications that feel authored, never automated, is core to how you'll succeed here. ## What You’ll Do Own the Internal Communications Strategy - Set the strategy: Develop and run an internal communications strategy that aligns with MERGE’s goals and values, keeping every employee informed, engaged, and connected to where we’re headed. - Build the cadence: Own the rhythm of internal communication — leadership updates, all-hands and town halls, org announcements, and the everyday drumbeat — aligning the organization and properly cascading so the right message reaches the right people at the right moment. - Govern the channels: Manage and elevate our internal channels — intranet, email, newsletters, and collaboration platforms — ensuring one consistent, on-brand voice across all of them. Lead Corporate & Change Communications - Steward major initiatives: Lead communications for high-stakes corporate initiatives building the plans that carry employees through them with clarity and confidence and partnering with key stakeholders to develop clear messaging that resonates. - Make change land: Apply proven change-management frameworks to assess readiness, sequence messaging, and support employees through digital integrations and structural shifts, so transitions feel guided rather than disruptive. - Equip the leaders: Partner with and coach executives and managers on how to communicate change — arming them with talking points, toolkits, templates, and FAQs that keep messaging aligned across the organization. - Manage sensitive moments: Handle confidential and time-sensitive announcements with discretion and judgment, ensuring accurate, timely information even when the news is hard. - Partner cross-functionally: Work across business units to align internal and external messaging with company goals, and to make sure employees hear it first. Create Content & Measure Impact - Produce the work: Write and oversee compelling internal content — executive messaging, leadership emails, intranet updates, newsletters, town-hall presentations, video scripts, and success stories. - Prove it works: Monitor, analyze, and report on communication performance, using data-driven insight to sharpen strategy and demonstrate impact on engagement and alignment. Lead & Elevate - Grow the function: Set clear goals, mentor team members and partners, and model the standard for craft and care that MERGE communications should carry. - Be a trusted partner: Serve as a steady, credible advisor across the agency — the person leaders come to when a message has to be right. ## What You’ll Bring - 5+ years in internal, corporate, or change communications, with a proven track record leading employee communications in fast-paced, changing environments. - Deep expertise in corporate communications and change management — M&A, digital and platform migrations, operating transitions, and structural realignments. - Hands-on experience managing a full suite of internal channels — intranet, email, newsletters, and modern collaboration and communication platforms. - Fluency with change-management frameworks and a clear, repeatable process for reaching goals, meeting timelines, and engaging stakeholders. - Superior writing and editing — you turn complex, high-stakes information into clear, compelling, human messaging. - Strong executive presence and the ability to earn trust: you can coach senior leaders and handle confidential moments with discretion and judgment. - A data-informed approach to measuring communication effectiveness and continuously improving it. - Curiosity about how AI is reshaping communications, and the drive to bring meaningful, modern solutions to how we work. - Bachelor’s degree in Communications, PR, Marketing, or a related field. ## #LI-VM ## #LI-HYBRID At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed. MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices. The salary range for this role is $88,450-$129,750, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. And here’s how we live our values at MERGE - Ability. Mastering our craft - Agility. Delivering with a growth mindset - Humility. Collaborating for shared success MERGE is proud to be an Equal Opportunity Employer MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be! ## About MERGE ## Company Overview - **One-liner**: MERGE is a marketing and technology agency built for the intersection of health and wellness, using storytelling through technology to help brands connect more meaningfully with the people they serve. - **Entity Type**: Private (no disclosed funding rounds; operates as an independent agency) - **Headquarters**: Chicago, Illinois, United States - **Founded**: 2018 - **Founders**: Not publicly available ## Core Business - **Primary Industry**: Marketing and technology agency (full-service), with a deep specialization in healthcare (pharma, medtech, health insurance, health providers) and consumer brands. - **Target Customers**: B2B – enterprise brands in life sciences, payer/provider organizations, and large consumer goods companies. - **Mission or Purpose Statement**: "Uniting people and brands for healthier, happier lives" by turning complexity into clarity through data-driven storytelling, AI-powered personalization, and bold creativity. ## Products & Services - **Humanity Suite**: An AI-powered operating model designed to bridge technology and human empathy, providing tools for dynamic engagement, personalization, and data integration across the customer journey. (Launched in 2026) - **Core Agency Services**: - **Strategy**: Brand strategy, consumer insights, journey mapping. - **Creative**: Copywriting, design, storytelling. - **Public Relations**: Communications and reputation management. - **Experience**: UX/UI, digital experience design. - **Performance Marketing**: Paid search, paid social, precision activation, media planning. - **Media**: Integrated media planning and buying. - **Platforms**: Workfront implementation, DAM systems, data engineering (API integration, Workfront Fusion). - **AIgency™**: A framework blending AI innovation with human creativity, specifically for health and life sciences. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Annual Revenue of **$124M** (as of latest LinkedIn data) / Total Funding: Not disclosed (bootstrapped or organic growth) - **Notable Clients & Partners**: - **Clients**: Abbott, Blue Cross Blue Shield, GE Healthcare, Supernus, American Express, T-Mobile, Coach, Meta, Kroger, Kraft Heinz. - **Platform Partners**: Workfront (Adobe), DAM systems. - **Growth Signals**: - Headcount of 604 employees (+1.6% year-over year, +14 people) [LinkedIn] - Recognized as **Agency of the Year** by Modern Healthcare and Ad Age’s 2025 Healthcare Marketing Impact Awards. - Launched **Humanity Suite** in 2026 as a strategic AI-powered operating model. - Named a **Best Place to Work** by Built In (Atlanta and Colorado markets) in 2026, highlighting a culture that blends AI innovation with employee wellness. - Offices in 8 US cities (Atlanta, Boston, Chicago, Denver, Kansas City, Los Angeles, New York City, Raleigh) and presence in 11 countries. ## Competitive Advantages - **Deep Healthcare Specialization**: Decades of experience in pharma, medtech, and health insurance – a complex, highly regulated sector where trust and compliance are critical. - **AI-Human Integration**: The "AIgency™" model combines AI-powered efficiency with human empathy, explicitly tailored for health brands. - **Full-Service Capabilities**: From strategy and creative to performance marketing and platform implementation (Workfront, DAM), creating a one-stop shop for large clients. - **Long-Standing Client Relationships**: Work with marquee brands like Meta, American Express, and GE Healthcare, indicating high retention and trust. - **Diverse, Inclusive Culture**: 41% of staff are caregivers; employees speak 25+ languages at home; strong LGBTQIA+ inclusivity, making it attractive for top talent. ## Strategic Focus - **AI Transformation**: Investing heavily in its proprietary Humanity Suite and AIgency model to redefine agency services for the AI era. - **Health-Centric Growth**: Doubling down on health and life sciences, as evidenced by its Agency of the Year recognition and dedicated health/life sciences account teams. - **Operational Efficiency**: Delivering measurable ROI for clients (e.g., 35% time savings in marketing ops for a national grocery retailer, $4M annual savings with a DAM system for a CPG company). - **Talent & Culture**: Growing remote and hybrid roles while maintaining offices in key US markets; emphasizing "whole person" wellness and innovation. ## Why Work Here - **Culture**: Built on "ability, agility, and humility" – a strong emphasis on collaboration and personal growth. Recognized as a Best Place to Work by Built In (2026). - **Remote/Hybrid Policy**: Multiple roles listed as remote (e.g., API Integration Specialist, VP roles in brand strategy); many positions are hybrid or office-based in major cities. The company operates across 8 US offices. - **Notable Perks & Engineering Culture**: 41% of employees are caregivers, suggesting family-friendly policies. Strong focus on diversity (25+ languages spoken, LGBTQIA+ support). Opportunities to work on cutting-edge AI and data integration projects for top-tier brands. - **Growth Potential**: 57 open job postings (as of search date) across marketing, account management, creative, data engineering, and performance – indicating active hiring and investment in new capabilities. ## Sources 1. [mergeworld.com](https://www.mergeworld.com/) 2. [mergeworld.com](https://www.mergeworld.com/about) 3. [linkedin.com](https://www.linkedin.com/company/mergeworld) 4. [greenhouse.io](https://job-boards.greenhouse.io/mergeworld) 5. [mergeworld.com](https://www.mergeworld.com/about/agency-updates/2026/merge-launches-humanity-suite-a-new-operating-model-for-the-ai-empowered-agency) 6. [mergeworld.com](https://www.mergeworld.com/about/agency-updates/2025/merge-wins-modern-healthcare-x-ad-age-healthcare-marketing-impact-award-agency-of-the-year) 7. [mergeworld.com](https://www.mergeworld.com/about/agency-updates/2026/the-aigency-is-a-best-place-to-work) 8. [mergeworld.com](https://www.mergeworld.com/work/kroger) 9. [mergeworld.com](https://www.mergeworld.com/work/kraft-heinz) ## Other roles at MERGE - [Director, Experimentation, Decision Science](https://feeny.ai/job/director-experimentation-decision-science-merge-raleigh-v4tj5k6ykm7q) — Raleigh, NC - [Social & Content Manager](https://feeny.ai/job/social-content-manager-merge-boston-1e0cwe17xm5t) — Boston, MA - [Social & Content Manager](https://feeny.ai/job/social-content-manager-merge-kansas-city-njknyngxtsck) — Kansas City, MO - [Social & Content Manager](https://feeny.ai/job/social-content-manager-merge-denver-m9snx67b6bp5) — Denver, CO - [Social & Content Manager](https://feeny.ai/job/social-content-manager-merge-chicago-dfwb1avypjwh) — Chicago, IL - [Social & Content Manager](https://feeny.ai/job/social-content-manager-merge-raleigh-zzjwdbb8mrfr) — Raleigh, NC - [Associate Creative Director - Design](https://feeny.ai/job/associate-creative-director-design-merge-raliegh-0h71p85peztv) — Raliegh, NC - [Associate Creative Director - Design](https://feeny.ai/job/associate-creative-director-design-merge-boston-fanc5d8na9n2) — Boston, MA - [Associate Creative Director - Design](https://feeny.ai/job/associate-creative-director-design-merge-chicago-rvh5p36xe358) — Chicago, IL - [VP, Pharma Media](https://feeny.ai/job/vp-pharma-media-merge-remote-vmfp88mrsc84)