---
title: 'Director, Customer Delivery & Education at Eve'
canonical: 'https://feeny.ai/job/director-customer-delivery-education-eve-united-states-gqd9knajfm2m'
type: 'job'
last_seen: '2026-11-04'
---

# Director, Customer Delivery & Education at Eve

- **Company:** Eve
- **Location:** United States
- **Compensation:** $180k–$215k
- **Work type:** remote
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-04
- **Apply:** https://job-boards.greenhouse.io/eve/jobs/4476951009

## Job description

## About Eve

Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how  law is practiced, this is where you belong.

Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter.

Lead the teams that help law firms implement Eve, move their data, connect their systems and learn to use the product confidently. Reporting to the VP of Customer Success, you will lead implementation, migration, customer education and integrations through functional leaders and project leads.

You will build a consistent delivery experience, from agreeing the scope and preparing for launch to helping customers work independently. You will coach leaders, plan capacity and step into selected complex engagements when customers or teams need your help. Customer Success Managers own the customer relationship throughout, and Product and Engineering decide product readiness and release timing.

About the Role:

- Lead and develop the managers and teams responsible for implementation, customer education and integrations. Set clear expectations, coach leaders and help teams improve their work.
- Plan delivery capacity and coordinate projects across teams. Make priorities, dependencies and tradeoffs clear so customers receive realistic plans and dependable communication.
- Build a repeatable approach to implementation and migration, including scope, customer responsibilities, readiness checks, validation and acceptance. Coordinate technical decisions with integration specialists, Product and Engineering.
- Help customers put everything they bought to work. Partner with Customer Success and Eve's Legal AI team on early adoption, clear customer outcomes and a smooth transition from project work to ongoing account management.
- Set the direction for customer education: practical training, reusable resources and learning programs that help customers work independently.
- Resolve stalled engagements and recurring delivery problems. Use customer feedback, delivery effort, delays and rework to improve the experience and how teams operate. When a project turns into a broader customer recovery, work alongside Eve's customer escalations lead.

What We Are Looking For:

- Experience leading customer-facing implementation, professional services or delivery teams in enterprise software, including managing managers or functional leaders.
- A record of guiding complex customer deployments and coordinating migrations, integrations and organizational change.
- Strong judgment in capacity planning, project scope, delivery commitments and customer communication.
- Enough technical understanding to work closely with specialists, recognize dependencies and explain choices clearly to customers and executives.
- Experience building repeatable delivery methods and using measures such as time to launch, on-time delivery and rework to improve quality, customer readiness and team performance.
- Practical experience using AI and automation to make delivery faster or more consistent without lowering quality for customers.

Nice to Have:

- Experience with legal technology, case management systems or law firm operations.
- Experience building customer education programs or helping organizations adopt AI-enabled workflows.
- Experience scaling a delivery or professional services team at a growing software company.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Eve and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location.

US Salary Range $180,000—$215,000 USD

## Benefits

💰 Competitive Salary & Equity 💹 401(k) Program with Employer Matching ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚗 Commuter Benefits* 🧑‍💻 Autonomous Work Environment 🖥️ Workplace Setup Reimbursement 🏠 Telecomm Stipend 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings 🥪 In office Perks*

*In office employees only

Eve Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to your recruiter.

We may use artificial intelligence (AI) tools to support parts of the hiring process.  These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

## About Eve

## Company Overview
- **One-liner**: Eve is the leading AI platform built specifically for plaintiff law firms, automating medical chronologies, demand letters, discovery, and case evaluation to level the playing field against better-resourced defense firms.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Mateo, California, USA
- **Founded**: 2023
- **Founders**: Jay Madheswaran (CEO), Matt Noe (CPO), David Zeng (Head of Engineering)

## Core Business
- **Primary industry**: Legal Technology (Legal AI) – specifically serving plaintiff-side litigation firms.
- **Target customers**: B2B – plaintiff law firms handling personal injury, employment, mass tort, and other plaintiff-side litigation.
- **Mission or purpose**: To liberate plaintiff law firms from tedious tasks and rising costs, making it easier to deliver justice to the people who need it.

## Products & Services
Eve’s product suite is called **EveOS**, the “AI operating system for plaintiff law.” Key modules include:
- **Intake**: 24/7 call and email answering in 28 languages, lead scoring, and client signing – all automated.
- **Atlas (Data Layer)**: Self-updating case data that auto-extracts and structures records, bills, and calls; works with existing CMS or standalone.
- **Analyst**: Firm-wide intelligence – natural language dashboards, reports, and instant answers about practice performance.
- **AI Auditor**: Scans every active case nightly to surface missed opportunities (e.g., potential TBIs, mass tort eligibility, treatment gaps).
- **Pre-Litigation**: Drafts medical chronologies, demand letters, motions, and claim openings in the firm’s style.
- **Litigation**: Drafts discovery responses, deposition summaries, cross-examination chapters, and legal research with built-in citations.
- **Agents**: Automated workflows for records chasing, routine calls, and drafting tasks.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private).
- **Key Metric**: Total funding raised – **$164M+** (Series B of $103M led by Spark Capital, with participation from Andreessen Horowitz, Lightspeed Venture Partners, and Menlo Ventures).
- **Notable Investors/Partners**: Spark Capital, Andreessen Horowitz, Lightspeed Venture Partners, Menlo Ventures.
- **Growth Signals**:
  - Trusted by **1,200+** plaintiff firms.
  - Rated **4.9/5** on G2.
  - Customer results: 90% faster demand letter generation, 2.5x increase in case capacity, 250% year-over-year revenue increase.
  - Named a **CB Insights Challenger (Legal AI)**.
  - Headcount estimated at **100–250 employees** (schema.org data) and growing rapidly.

## Competitive Advantages
- **Purpose-built for plaintiff firms**: Unlike general AI tools (e.g., ChatGPT), Eve is designed for matter-based collaboration, attorney-client privilege, and handling thousands of pages of medical records at scale.
- **Security & Compliance**: SOC 2 Type II certified, HIPAA compliant, with data encryption and strict organizational isolation – privilege-protected by design.
- **Style adaptation**: Learns each firm’s tone and writing style for demand letters and pleadings.
- **Integrated platform**: Combines intake, case management, drafting, analytics, and auditor in one system, reducing the need for multiple tools.

## Strategic Focus
- **AI-Native transformation**: Eve aims to make plaintiff firms “AI-native” in 90 days or less, replacing manual workflows with autonomous agents.
- **Product expansion**: Continuously adding new modules (e.g., AI Auditor, Analyst) to deepen the platform’s value.
- **Scaling the team**: Actively hiring across engineering, product, and sales to support rapid customer growth and product development.

## Why Work Here
- **Culture**: Small, fast-moving pods of engineers and designers who own problems end-to-end with no red tape. Strong emphasis on autonomy, tight feedback loops, and direct impact on users.
- **Work policy**: Hybrid – San Mateo office (2 blocks from Caltrain). Some teams fully remote, others come in 3 days/week. Typical on-site: 3 days a week.
- **Compensation & Benefits**:
  - Competitive salary and meaningful equity.
  - 401(k) with company match.
  - Comprehensive health, dental, vision, and life insurance.
  - Short- and long-term disability coverage.
  - Flexible Time Off (no vacation tracking).
  - Commuter benefits (pre-tax transit).
  - $500 home office setup stipend.
  - Annual all-company offsite plus quarterly team gatherings.
- **Engineering culture**: Focus on continuous learning, high standards, and transparent support. Engineers join client calls and see the direct impact of their work.

## Sources
1. [Eve Company Page](https://www.eve.legal/company)
2. [Eve Careers Page](https://www.eve.legal/careers)
3. [Eve Homepage](https://www.eve.legal/)
4. [Built In Profile](https://builtin.com/company/eve)
5. [LinkedIn Company Page](https://www.linkedin.com/company/eve-legal)

## Other roles at Eve

- [Revenue Operations, Enterprise](https://feeny.ai/job/revenue-operations-enterprise-eve-san-francisco-4zr77yjpp5j5) — San Francisco, CA
- [Solutions Architect, AI Intake](https://feeny.ai/job/solutions-architect-ai-intake-eve-united-states-san-francisco-ca-san-mateo-ca-92hbmcf4txb7) — United States / San Francisco, CA / San Mateo, CA
- [Principal Technical Recruiter](https://feeny.ai/job/principal-technical-recruiter-eve-san-francisco-1x09spmhzpag) — San Francisco, CA
- [Revenue Enablement Manager, Enterprise & Strategic Sales](https://feeny.ai/job/revenue-enablement-manager-enterprise-strategic-sales-eve-united-states-cb4rdvvna2qq) — United States
- [Revenue Enablement Manager, Customer Success & Solutions Engineering](https://feeny.ai/job/revenue-enablement-manager-customer-success-solutions-engineering-eve-united-11ef54e8ek1f) — United States
- [Manager, Legal Operations](https://feeny.ai/job/manager-legal-operations-eve-san-francisco-2e4x30tzhbp3) — San Francisco, CA
- [Staff Data Engineer](https://feeny.ai/job/staff-data-engineer-eve-united-states-fy1dhndhewph) — United States
- [Principal Analytics Engineer](https://feeny.ai/job/principal-analytics-engineer-eve-united-states-p788mcb55gqt) — United States
- [Renewals Manager](https://feeny.ai/job/renewals-manager-eve-united-states-8cbhae7vsk5v) — United States
- [Deal Desk Operations Analyst](https://feeny.ai/job/deal-desk-operations-analyst-eve-united-states-f5zw9fqvy74r) — United States