---
title: 'Director Customer Growth (all gender) at Nelly Solutions'
canonical: 'https://feeny.ai/job/director-customer-growth-all-gender-nelly-solutions-berlin-p29d04qtm4rr'
type: 'job'
last_seen: '2026-11-10'
---

# Director Customer Growth (all gender) at Nelly Solutions

- **Company:** Nelly Solutions
- **Location:** Berlin, Germany
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-09
- **Last confirmed live:** 2026-11-10
- **Apply:** https://jobs.ashbyhq.com/nelly/11e51972-9af6-4f4c-9782-43c330d404c8

## Job description

We are looking for an Director Customer Growth (all gender) to join our Customer Success Team at our office in Berlin. Join us in building the AI-driven financial operating system for European healthcare! What to expect in the role as Director Customer Growth: As Director Customer Growth, you own growth across our existing customer base. You lead a team of 8–10 Key Account Managers, report to our VP Customer Success and work closely with our executive leadership team. The role has two phases. First, transformation: you turn a team with a strong service identity into a commercial growth unit with its own pipeline, reliable forecasting and measurable expansion numbers. Then, scale: you design a scalable tech-touch model for our 2,000+ smaller practices. You are not only a manager but also hands-on in deals: with large practice chains, you lead the conversations at C-level.

## About Nelly

We are building the AI-Driven Financial Operating System for European healthcare, taking admin, billing and payments off practices plates so they can focus on patients. We combine what banks and practice software offer separately: factoring, payments and software in one platform. Our all-in-one platform transforms chaotic administrative processes into intelligent, automated workflows, from patient care to billing to next-generation payments. Because we truly believe: healthcare should be less about paperwork and more about people. Why? Because Europe is facing a massive shortage of medical professionals. And if we don't rethink the way practices work, the system won't be able to keep up. With our Series B funding of over €50 million from world-class investors, we are turning our vision into reality. What sets us apart: We hire exceptional people and hold each other to the highest standards. We believe in talent density, because exceptional people make everyone around them better. At Nelly, we move fast and expect everyone to keep up. We invest heavily in your development: a learning budget, regular feedback and room to take on more. AI is an essential part of how we work at Nelly. We expect you to use it every day and give you everything you need to do so. You get trust and ownership and we expect you to speak up, even when it's uncomfortable. Joining us, you will:

- Own net revenue retention: You own NRR across our customer base, from activation after onboarding to expansion and retention; and the forecast to leadership.
- Activate new practices: You shorten the time it takes newly onboarded practices to reach their full Private Factoring volume and AI usage.
- Retain and grow strategic accounts: You manage our largest chains proactively, so risk is spotted early and churn does not concentrate in a few accounts.
- Drive expansion: You carry the upsell and cross-sell targets across our portfolio (factoring, payments, software).
- Build the growth motion: You design the funnel, pipeline stages, playbooks, tooling and enablement.
- Lead and develop the team: You coach through 1:1s, call and deal reviews, and coach a team that is moving from service to commercial ownership.
- Lead large deals yourself: With practice chains, you negotiate eye-to-eye with managing directors and owners.
- Automate: You use AI and automation to surface upsell signals from usage and billing data and free up the team's time for customer conversations.
- Work cross-functionally: You partner closely with Product (prioritization based on customer potential), Finance (pricing, packaging) and Marketing (nurture, bottom-up signals).
- Prepare for scale: You design a tech-touch model for our 2,000+ smaller practices and build the team to run it.

What you'll bring:

- A track record in growing existing accounts: You have 8+ years of experience in B2B Account Management or similar and have demonstrably grown an existing customer portfolio commercially.
- Leadership experience: You have led a commercial team with its own targets for 3+ years, ideally with 8 or more direct reports.
- A playbook you built yourself: You have built or rebuilt a Customer Success or Account Management organization, including segmentation, funnel stages, playbooks and forecast logic.
- C-level deal experience: You have led and closed complex deals with managing directors or business owners.
- Scale-up experience: You have delivered in an environment where processes, data and tooling were still incomplete.
- Languages: German C2, because our customers speak German, and fluent English.

Our Interview Process:

- Intro call with your TA Partner, online (30 min)
- Conversation with our VP Customer Success, online (60 min)
- Case study, on site (90 min)
- Conversation with our founders (30 min, online)
- References and offer.

What we offer:

- A real mandate to shape: You don't inherit a finished CS team: you build a revenue-focused growth function and define how Support, Key Account and Growth work together.
- Trust and ownership: You own a clear target (NRR), a team and a budget, and decide how to get there.
- The best team wins: You work with people who hold themselves to high standards, with a direct line to leadership.
- Benefits: a learning budget, 4 weeks of workation and hybrid working, plus the Deutschlandticket and an Urban Sports M Membership

We welcome applications from people of all genders and backgrounds, regardless of origin or age. If you're convinced you're the right fit for this role - even if your CV doesn't match the requirements 100% - tell us why.

## About Nelly Solutions

## Company Overview
- **One-liner**: Nelly provides an AI-powered platform that automates administrative workflows for medical and dental practices, covering the entire patient journey from intake and documentation to billing and payments.
- **Entity Type**: Private (Series B – €50M round; total funding $172.2M including $100M debt financing)
- **Headquarters**: Berlin, Germany
- **Founded**: 2021
- **Founders**: Lukas Eicher, Niklas Radner, Dr. Tobias Heuer, Rasmus Schults, Laurids Seibel

## Core Business
- **Industry**: Healthcare IT, Fintech (digital practice operations and billing)
- **Target Customers**: B2B – medical and dental practices (small to large), statutory health insurance associations (KV/KZV)
- **Mission**: Reduce administrative burdens and bureaucracy so healthcare professionals can focus on patient care – “make the most vital professions in our healthcare system more appealing again” [getnelly.de/en/about](https://www.getnelly.de/en/about)

## Products & Services
- **Digital Anamnesis**: Patients complete medical history on their own smartphone/tablet at home or in the practice; data transfers automatically into the practice management system.
- **Digital Documents**: Sending, signing, and managing documents via SMS, WhatsApp, or email, including automated reminders.
- **KZV / KV Factoring**: Instant payouts of outstanding statutory insurance claims to improve cash flow and liquidity (up to 80% advance rate).
- **Digital Payment**: Direct payments via debit/credit card, Apple Pay, Google Pay – both on-site with card terminals and through digital payment links, with automated invoice matching.
- **Nelly AI**: Real-time AI-powered documentation during patient treatment (speech-to-text).
- **Practice Rating**: Automated review requests and redirects to Google Reviews, with analytics on patient satisfaction.
- **PVS Connector**: Integration layer that connects with all major practice management systems (e.g., medatixx) without requiring a system change.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Annual revenue ~$4.3M (estimated); Total funding $172.2M (including €50M Series B led by Lakestar, Cathay Innovation, Notion Capital, b2venture, plus $100M debt facility in Oct 2024)
- **Notable Investors**: Cathay Innovation, Notion Capital, Lakestar, b2venture, Motive Ventures, Global Founders Capital
- **Growth Signals**: 1,000+ practices trusting Nelly; 134 employees (+37.4% YoY); operating in 6 countries (Germany, UK, Spain, Switzerland, South Africa, Italy); joined medatixx HealthHub in June 2026 [linkedin.com](https://de.linkedin.com/company/nelly-solutions)

## Competitive Advantages
- **Full-stack patient journey**: One platform covering intake, documentation, billing, factoring, and payments – no need to stitch together multiple vendors.
- **Deep integrations**: Works on top of existing practice management systems (any major PVS), reducing switching costs.
- **Data security & compliance**: AES-256 encryption, TLS in transit, GDPR-compliant hosting in certified AWS Frankfurt data centers, TÜV-certified data protection [getnelly.de/en](https://www.getnelly.de/en).
- **AI‑powered documentation**: Real-time speech-to-text documentation differentiates from legacy digital forms only.

## Strategic Focus
- **Deepening platform ecosystem**: Closer integration with practice management software (e.g., medatixx HealthHub) to become the default financial OS for practices.
- **Scaling factoring & payments**: Expanding digital factoring (KV/KZV) and instant payout capabilities to improve practice liquidity.
- **AI & automation leadership**: Investing in AI engineers and staff AI engineers (open roles) to further automate documentation, billing, and patient communication.
- **International expansion**: Already in 6 countries, likely to expand into more European markets.

## Why Work Here
- **Culture & Values**: “We only work with nice people” – emphasis on collaboration, kindness, ownership, and learning fast. Monthly team events, startup culture with visible impact [getnelly.de/en/jobs](https://www.getnelly.de/en/jobs).
- **Work Model**: Hybrid – choose between home, office, or wherever productive. Up to 4 weeks/year “workation” from other European countries.
- **Perks**: Urban Sports Club membership, Germany Ticket (nationwide public transport) or Swapfiets bike, regular team celebrations.
- **Engineering Culture**: Strong AI focus (Staff AI Engineer, Engineering Manager AI, Senior AI Engineer roles). Technical team makes up 18% of staff. Modern stack, real ownership, and growth from day one.
- **Team & Growth**: 134 people, growing 37% YoY. Open positions: 14 across engineering, sales, marketing, product, and customer success.

## Sources
1. [getnelly.de](https://www.getnelly.de/en) – Product overview, security, features, integrations
2. [getnelly.de/en/about](https://www.getnelly.de/en/about) – Founders, mission, team
3. [getnelly.de/en/jobs](https://www.getnelly.de/en/jobs) – Culture, values, benefits, open positions
4. [linkedin.com/company/nelly-solutions](https://de.linkedin.com/company/nelly-solutions) – Headcount, revenue, funding, employee distribution, investors
5. [getnelly.de/en/imprint](https://www.getnelly.de/en/imprint) – Legal entity, registration

## Other roles at Nelly Solutions

- [Senior Engineering Manager, Financial Experience](https://feeny.ai/job/senior-engineering-manager-financial-experience-nelly-solutions-berlin-y732myfak2h8) — Berlin, Germany
- [Werkstudent:in Customer Support](https://feeny.ai/job/werkstudent-in-customer-support-nelly-solutions-berlin-fm6r0dhda2se) — Berlin, Germany
- [Product Growth Manager](https://feeny.ai/job/product-growth-manager-nelly-solutions-berlin-nekh7gn42mj6) — Berlin, Germany
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- [Engineering Manager](https://feeny.ai/job/engineering-manager-nelly-solutions-berlin-ghs8q6keyve3) — Berlin, Germany
- [Business Development Manager:in](https://feeny.ai/job/business-development-manager-in-nelly-solutions-munich-08r3qx63wr1z) — Munich, Germany
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