---
title: 'Director, Customer Implementation at Neara'
canonical: 'https://feeny.ai/job/director-customer-implementation-neara-denver-e7hzbvpenjep'
type: 'job'
last_seen: '2026-09-04'
---

# Director, Customer Implementation at Neara

- **Company:** Neara
- **Location:** Denver, CO
- **Compensation:** $180k–$250k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-04
- **Apply:** https://jobs.ashbyhq.com/neara/e09fb4ec-2545-459b-a412-081c1d58d6c5

## Job description

Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara.

We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.

By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.

Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.

We are seeking a leader who thrives at the intersection of complex project management, high-touch customer success and strategic consulting. This is a role for an orchestrator—someone who can take full ownership of high-stakes enterprise accounts, navigating technical work streams and demanding stakeholders with total autonomy.

You will lead a small team of elite technical contributors. While you don't need to be the deepest coder in the room, you must possess the technical intuition to validate solutions, identify inefficiencies and ensure your team is delivering at their highest potential. Your mission is simple: move the needle for the customer. You aren't here to manage a contract, you are here to solve the real problem.

## CORE RESPONSIBILITIES:

- Account strategy: Develop and maintain a "living" account strategy. You define the what, why and how, ensuring the team remains aligned on long-term objectives rather than just ticking boxes.
- Value-driven delivery: Shift the focus from hitting milestones to realizing actual business value. You are accountable for ensuring the customer is materially better off because of our platform.
- Team leadership: Mentor and challenge a team of technical ICs. You will unblock their workflows, hold them to high standards and coach them through high-stakes customer interactions.
- Organisational navigation: Master the internal politics of enterprise environments. You will map influence, build multi-level relationships and navigate complex stakeholder landscapes to drive consensus. This is a core part of the job, not a nice-to-have.
- Decisive judgment: You will know when to escalate and when to handle it yourself. When things go wrong, you will stay calm, diagnose fast and act. You’ll remain calm under pressure and take corrective action without waiting for external direction.

## WHAT WE’RE LOOKING FOR:

- Proven delivery record: You have successfully navigated high-pressure, complex implementations. You’ve seen things go wrong, learned from the experience and know how to course-correct effectively.
- Technical credibility: You have led teams with strong technical ICs. You earned their respect, not by out-coding them, but by being sharp, direct and useful. You know how to get the best out of people who have high expertise in specific domains.
- Exceptional problem solving: You can structure ambiguous challenges and provide clear, actionable recommendations under pressure. You can do this for operational and organisational challenges as readily as technical ones.
- Adaptive learning: You have a demonstrated ability to master new industries or domains at an accelerated pace.
- Radical independence: You are a self-starter who prioritises alignment over permission. You thrive in environments with high autonomy and low hand-holding.

## WHO YOU ARE:

- Startup operators: Former CEOs, COOs, Heads of Delivery, or senior generalists from technical product companies operating in highly complex environments.
- Engagement Managers: Senior consultants who have led technical delivery from strategy through to execution. You are an SME on implementation not just strategy.
- Technical Program Leads: Leaders who have managed cross-functional teams on high-stakes, large-scale implementations. You can develop people around you, not just co-ordinate them.

## THINGS TO NOTE:

- Location: We prefer candidates based near their primary customer.
- Travel: Expect regular travel to customer sites. Onboarding includes a one-month immersion at our HQ (NYC or equivalent).

## #LI-BH1 #LI-DNP

## About Neara

## Company Overview
- **One-liner**: Neara builds the first physics-enabled digital twin platform that models critical infrastructure networks (power grids, utilities) to simulate real-world conditions, optimize resilience, and accelerate the energy transition.
- **Entity Type**: Private (Series D, raised ~AUD 90M in February 2026)
- **Headquarters**: Sydney, New South Wales, Australia
- **Founded**: 2016
- **Founders**: Jack Curtis (Co-founder and Chief Commercial Officer) and others (exact list not fully public; co-founder team includes engineering and domain experts)

## Core Business
- **Primary industries**: Software Development for Energy & Infrastructure (power transmission, distribution, renewables, grid resilience)
- **Target customers**: B2B – utilities (electric, gas, water), network operators, renewable energy developers, and infrastructure owners. Works with ~90% of Australian network utilities and international partners like Southern California Edison, CenterPoint Energy, ESB Networks, Scottish Power.
- **Mission statement**: Provide utilities and infrastructure owners with a physics-accurate digital twin that moves them from seeing “what is” to understanding “what if,” enabling safer, more resilient systems and better-informed investment decisions.

## Products & Services
- **Neara Platform (Physics-Enabled Digital Twin)**: SaaS platform that creates a geometrically precise, behaviourally accurate 3D model of entire infrastructure networks (poles, lines, vegetation, terrain). It runs network-wide simulations for severe weather, wildfire, flooding, load growth, and asset failure. Modules include:
  - **Resiliency & Reliability**: Assess and harden networks against storms, heat, and fire.
  - **Wildfire Mitigation**: Identify high-risk assets and prioritise intervention.
  - **Vegetation Management**: Automate clearance compliance.
  - **Design & Construction**: Simulate new feeder builds, pole replacements, and reconfigurations.
  - **Risk & Value Optimization**: Quantify investment trade-offs and regulator-ready reports.
  - **Renewable Energy & Decarbonization**: Analyse capacity for new generation connections and grid interconnection.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company).
- **Key Metrics**:
  - **Total Funding**: ~AUD 180M (~USD 150.8M) as of Feb 2026, including Series D led by TCV.
  - **Annual Revenue**: ~USD 5.2M (estimated from LinkedIn; likely conservative given headcount and funding stage).
  - **Global Reach**: Modeled over 15 million assets covering more than 3 million km across four continents.
  - **Customers**: Partnerships with global utilities including Southern California Edison, CenterPoint Energy, ESB Networks, Scottish Power, Essential Energy, Ausgrid, Powercor, SA Power Networks.
- **Notable Investors / Partners**: TCV (lead, Series D), Partners Group, EQT, Square Peg Capital, Skip Capital, Prosus Ventures, OIF Ventures.
- **Growth Signals**:
  - Headcount grew 73.4% YoY (176 employees from 85).
  - Active job postings: 44 (up 83.3% YoY).
  - Series D raised AUD 90M in Feb 2026 to accelerate AI/ML talent and global expansion.
  - Claims customers bring new infrastructure online 85% faster and achieve 8-9 figure cost savings.

## Competitive Advantages
- **Physics-first approach**: Unlike typical AI/ML pattern-matching, Neara’s digital twin is built on real-world physics (structural, thermal, loading, clearance) – grounding every simulation in engineering reality.
- **Single unified model**: One platform replaces fragmented point solutions (vegetation, inspection, storm, load) – all workflows feed from the same geometrically and behaviourally accurate twin.
- **Deep domain expertise**: Years working with large utilities; understands regulatory, safety, and operational constraints.
- **High switching costs**: Once a utility builds its entire operations on Neara’s model, replacing it is extremely difficult.
- **Global references**: Partnerships with marquee utilities in the US, Europe, and Australia provide credibility.

## Strategic Focus
- **Talent pipeline**: Accelerating hiring of ML and AI engineers to further develop the physics-enabled technology.
- **International expansion**: Growing commercial teams in the US, UK, Europe (Lithuania), India, and Philippines.
- **Addressing infrastructure crisis**: Focusing on data centre load growth, renewable interconnection, and grid hardening under climate stress.
- **Product depth**: Adding more solutions on the same platform (e.g., wildfire, flood, capacity, design).

## Why Work Here
- **High-stakes impact**: Work directly affects how utilities keep the lights on, prevent wildfires, and prepare for storms – real-world consequences for every line of code.
- **Engineering culture**: Deep spatial ML, computational geometry, and physics simulation – not another CRUD app. “We don’t do hypothetical,” says the careers page.
- **Global team**: 176 people across 10+ countries (Australia, US, UK, Lithuania, India, Philippines, etc.). Hybrid/remote-friendly roles observed in open postings.
- **Growth trajectory**: 73% headcount growth in the last year, 44 open roles – opportunity to shape the company as it scales.
- **Values**: “Mission-critical impact,” “engineering-grade reality,” and “high stakes, high support.” They invest in people with talent communities and a structured hiring process.
- **Notable perks**: Not explicitly listed, but emphasis on autonomy, solving ambiguous problems, and collaborative deep-dive interviews. Roles include Senior ML Engineer, Forward Deployed Engineer, Customer Success, Product Manager.

## Sources
1. [neara.com – Homepage](https://neara.com/)
2. [neara.com – Careers](https://neara.com/company/careers/)
3. [linkedin.com – Neara Company Page](https://au.linkedin.com/company/neara)
4. [neara.com – Press Release: $90M Series D](https://neara.com/resources/press/neara-raises-90-million-to-solve-the-global-infrastructure-crisis-with-ai/)
5. [neara.com – Talent Community](https://neara.com/company/talent-community/)

## Other roles at Neara

- [Director, Customer Implementation](https://feeny.ai/job/director-customer-implementation-neara-dallas-j6pv4k7c5apg) — Dallas, TX
- [Director, Customer Implementation](https://feeny.ai/job/director-customer-implementation-neara-new-york-k3v2kkdgfztp) — New York, NY
- [Senior Machine Learning Engineer - Australia](https://feeny.ai/job/senior-machine-learning-engineer-australia-neara-sydney-gbhzy3b9v33r) — Sydney, Australia
- [Implementation Engineer](https://feeny.ai/job/implementation-engineer-neara-vilnius-mxy8jakk15f8) — Vilnius, Lithuania
- [Data Engineer](https://feeny.ai/job/data-engineer-neara-vilnius-ebzxzf0d5dv0) — Vilnius, Lithuania
- [Director, Customer Success Operations](https://feeny.ai/job/director-customer-success-operations-neara-new-york-4ssa68ewn47c) — New York, NY
- [Principal Research Scientist - Risk](https://feeny.ai/job/principal-research-scientist-risk-neara-new-york-8r3qsja0y6rj) — New York, NY
- [Tech Lead Manager (multiple teams)](https://feeny.ai/job/tech-lead-manager-multiple-teams-neara-sydney-7jme6h3pmknx) — Sydney, Australia
- [Accountant](https://feeny.ai/job/accountant-neara-sydney-6ekrg4beje8f) — Sydney, Australia
- [Implementation Engineer: Transmission Line & Structural Design](https://feeny.ai/job/implementation-engineer-transmission-line-structural-design-neara-bengaluru-639knzvrs9xv) — Bengaluru, India