---
title: 'Director, Customer Success at 9amHealth'
canonical: 'https://feeny.ai/job/director-customer-success-9amhealth-united-states-y3y7b5s3wv8w'
type: 'job'
last_seen: '2026-09-23'
---

# Director, Customer Success at 9amHealth

- **Company:** 9amHealth
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-09-23
- **Apply:** https://jobs.ashbyhq.com/join9am/606ad5fb-2ae2-4012-9701-39ee4d17b53b

## Job description

## About 9amHealth

9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions at scale. The company partners with employers, health plans, and pharmacy benefit managers to deliver comprehensive, cost-effective medical care for individuals living with obesity, diabetes, hypertension, and dyslipidemia. Members receive access to specialized clinicians, including endocrinologists, obesity medicine specialists, and clinical pharmacists, at-home lab testing, prescription medications, and lifestyle support.

9amHealth was founded in 2021 and is backed by leading healthcare investors like Define Ventures, SemperVirens, 7Wire Ventures, and The Cigna Group Ventures. Customer Success at 9am Health exists to help every customer realize meaningful value from their partnership with us. As we continue to grow, we’re looking for a Director of Customer Success who is passionate about developing people, building scalable operations, and creating exceptional customer experiences. Reporting to the VP of Customer Success, you’ll lead a team of Customer Success Managers while helping shape the future of the Customer Success organization. You’ll be responsible for developing a high-performing team, building the systems and processes that enable Customer Success to scale, and ensuring our customers achieve outstanding outcomes throughout their journey with 9am Health. This role is ideal for someone who loves to lead, build, and create. You’ll coach and develop your team, establish scalable ways of working, and partner across the organization to continually improve the customer experience. You’ll also help your team recognize opportunities to deepen customer partnerships, working closely with Commercial to advance expansion opportunities that create meaningful value for our customers.

## What You’ll Own

## Team Leadership

- Lead, coach, and develop a team of Customer Success Managers.
- Build a culture of accountability, collaboration, customer advocacy, and continuous improvement.
- Develop the customer success, consultative, and leadership skills of your team through consistent coaching and feedback.
- Establish clear performance expectations and support meaningful career development for every team member.
- Help grow future leaders and strengthen the team as the business scales.

Customer Outcomes

- Lead a team that delivers exceptional customer experiences driving satisfaction, adoption, retention, and long-term partnership.
- Coach Customer Success Managers to build trusted executive relationships and serve as strategic advisors to their customers.
- Partner with Customer Success Managers on strategic relationships, executive engagement, and complex customer situations.
- Guide the team in identifying expansion opportunities and partner with Commercial to advance those opportunities when they create meaningful customer value.
- Lead customer escalations through thoughtful resolution while maintaining trust and partnership.
- Champion the voice of the customer throughout the organization.

Customer Success Operations

- Design and continuously improve the operating model that enables Customer Success to scale.
- Build repeatable playbooks, processes, and operating rhythms that create consistency and efficiency across the team.
- Improve customer health measurement, forecasting, reporting, and operational metrics.
- Identify opportunities to simplify work through automation, standardization, and technology.
- Help evolve customer segmentation, engagement models, and capacity planning as the organization grows.
- Create the operational foundation that allows the team to spend more time delivering value to customers.

Cross-Functional Partnership

- Partner closely with Product, Clinical, Operations, Sales, Marketing, Implementation, and Commercial to deliver a seamless customer experience.
- Translate customer feedback into actionable improvements across our products, services, and processes.
- Remove friction across the customer journey and contribute to strategic initiatives that improve customer outcomes and organizational effectiveness.
- Build strong internal partnerships and establish Customer Success as a trusted strategic partner across the company.

## What We’re Looking For

- 5+ years of experience in Customer Success, Account Management, or another customer-facing leadership function.
- 3+ years directly managing and developing Customer Success Managers or other customer-facing individual contributors.
- Demonstrated success building high-performing teams through coaching, performance management, and leadership development.
- Experience designing or improving Customer Success operations, including scalable processes, playbooks, metrics, and operational workflows.
- Strong business acumen and an analytical mindset, with the ability to use customer and operational data to drive decisions.
- Excellent communication skills and executive presence, with the ability to build trusted relationships internally and externally.
- Proven ability to influence cross-functional teams without direct authority.
- Experience working in a fast-paced, high-growth environment.
- Healthcare, digital health, employer-sponsored healthcare, or health plan experience is preferred.

You’ll Thrive Here If…

- You believe developing people is one of the most important responsibilities of a leader.
- You love building teams, systems, processes, and stronger customer partnerships.
- You balance empathy with accountability and can create clarity where there is ambiguity.
- You’re energized by operational challenges that improve both the team experience and the customer experience.
- You lead with humility, curiosity, and a bias toward action.

## What you can expect at 9amHealth

At 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch. We foster a collaborative learning mindset and a passion for improvement. You'll work with a brand-new product alongside a small, flexible team of people eager to shape technology, infrastructure, and culture. Our team members are spread across the globe, with physical sites in San Diego, California, and Vienna, Austria, but we value your culture regardless of where you work. We offer a comprehensive benefits package, including health, dental, and vision insurance, along with flexible PTO and work from home options. We provide a professional development budget and support continuing education, empowering our team to grow alongside the company. Team members have the opportunity to make a meaningful impact on chronic disease management and patient outcomes while contributing to a collaborative, mission driven culture focused on improving healthcare accessibility and affordability.

Our commitment to diversity and inclusion Diabetes disproportionately impacts https://9am.health/en/journal/how-diabetes-affects-bipoc-communities communities. We are committed to creating a workforce that reflects our patients and creating a positive healthcare experience for them. We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign born residents.

## About 9amHealth

## Company Overview
- **One-liner**: 9amHealth is a virtual cardiometabolic care platform that provides personalized, whole-body health management for obesity, diabetes, and heart conditions.
- **Entity Type**: Private (Series B)
- **Headquarters**: Encinitas (San Diego), California, United States
- **Founded**: 2021
- **Founders**: Founded by the team behind mySugr (notable co-founders include Paul Geevarghese, Co-Founder & COO, and Bernhard Schandl, Co-Founder & CTO)

## Core Business
- **Primary industry/industries**: Digital Health / Virtual Cardiometabolic Care / Healthcare Technology
- **Target customers**: B2B (employers and payors) and B2C (individuals). Serves both enterprise clients (Fortune 100 employers) and individual patients.
- **Mission or purpose statement**: To provide compassionate, affordable, whole-body care that prevents and manages diabetes, obesity, high cholesterol, and hypertension—simplifying health one step at a time.

## Products & Services
- **Diabetes Care**: A comprehensive program for prediabetes and type 2 diabetes management, including medication, at-home lab tests, nutrition plans, and access to specialists.
- **Weight Management**: A program pairing prescription medication (when needed) with lifestyle changes, nutrition planning, and exercise routines for lasting results.
- **Heart Health**: Specialized care for high blood pressure and high cholesterol to prevent cardiovascular events, including medication management and monitoring.
- **Whole Health Platform**: An integrated virtual care model combining medical prescribing, clinical testing, lifestyle intervention, and behavioral coaching across all conditions. Includes at-home lab tests and prescription delivery.
- **Care Team Access**: Unlimited access to a multidisciplinary team including obesity specialists, endocrinologists, pharmacists, dietitians, registered dietitian nutritionists, and behavioral health experts.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual Revenue of $7.5M (latest estimate)
- **Total Funding**: $59.9M across 5 rounds (as of latest data)
  - Seed Round (2021): $3.7M
  - Series A (April 2022): $16M led by 7wire Ventures and Human Capital
  - Additional Series A (Feb 2024): $9.5M led by Cigna Ventures
  - Series B: Amount not specified, but total raised is $59.9M
- **Notable Investors/Partners**: Founders Fund, Define Ventures, Speedinvest, iSeed Ventures, 7wire Ventures, Human Capital, Cigna Ventures
- **Growth Signals**: Headcount grew 125% YoY to 93 employees. Active job postings increased 200% year-over-year. Expanding AI-driven specialty care platform beyond cardiometabolic care. Demonstrates pharmacy savings across two Fortune 100 employers.

## Competitive Advantages
- **Team pedigree**: Founded by the team behind mySugr, a highly successful diabetes management platform acquired by Roche, bringing deep domain expertise.
- **Integrated care model**: Combines medical prescribing, at-home labs, nutrition, behavioral coaching, and pharmacy into a single seamless platform—unlike fragmented point solutions.
- **Multi-condition focus**: Addresses obesity, diabetes, hypertension, and high cholesterol together, recognizing their interconnected nature (cardiometabolic health).
- **B2B traction**: Delivers measurable cost savings to large employers, including Fortune 100 companies, validating the platform's ROI.
- **No insurance required**: Offers affordable monthly subscriptions that work without insurance, expanding access.

## Strategic Focus
- **AI-driven expansion**: Expanding the platform using AI to address high-cost chronic conditions beyond cardiometabolic care.
- **Enterprise growth**: Scaling B2B partnerships with employers and payors to reduce healthcare costs.
- **International presence**: Has offices in the US (San Diego HQ) and Vienna, Austria, with employees across the US, Austria, and Poland.
- **Specialty care platform**: Moving toward a broader chronic condition management platform to capture more pharmacy spend.

## Why Work Here
- **Growth stage**: Rapidly growing company (125% headcount growth YoY) with strong funding, offering career acceleration and ownership opportunities.
- **Remote-friendly**: Offers a remote work program with flexible schedules, though an in-office presence is available at the San Diego HQ and Vienna office.
- **Comprehensive benefits**: Health, dental, and vision insurance; generous PTO and paid holidays; generous parental leave; childcare benefits; company equity.
- **Career development**: Job training and talent development programs, conferences, and clear growth paths.
- **Impact-driven mission**: Work directly on solving the massive healthcare challenges of diabetes, obesity, and heart disease—conditions affecting hundreds of millions globally.
- **Diverse team**: International, multi-disciplinary team including medical professionals, engineers, designers, and business leaders.

## Sources
1. [join9am.com](https://join9am.com/)
2. [LinkedIn - 9amHealth](https://www.linkedin.com/company/9amhealth)
3. [CB Insights - 9am.health](https://www.cbinsights.com/company/9amhealth)
4. [Built In - 9am.health Careers](https://builtin.com/company/9amhealth)
5. [Ashby - 9amHealth Jobs](https://jobs.ashbyhq.com/join9am)

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