---
title: 'Director, Customer Success at CreatorIQ'
canonical: 'https://feeny.ai/job/director-customer-success-creatoriq-london-j4mhzhs6mbvf'
type: 'job'
last_seen: '2026-10-19'
---

# Director, Customer Success at CreatorIQ

- **Company:** CreatorIQ
- **Location:** London, United Kingdom
- **Compensation:** £98k–£120k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.ashbyhq.com/creatoriq/290325f3-28f2-4686-972d-42850763bb73

## Job description

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.

We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!

Director, Customer Success (EMEA) As our EMEA Customer Success organization continues to evolve, we're looking for a strategic and commercially minded Customer Success leader to help shape the next phase of growth for our customers, team, and business.

As Director, Customer Success, you'll lead a team of Customer Success Professionals while helping some of the world's leading brands maximize the value of CreatorIQ. You'll bring a combination of Customer Success leadership, enterprise commercial expertise, and creator marketing knowledge to drive retention, growth, and long-term partnership success across EMEA. As a member of the EMEA Customer Success leadership team, you'll own portfolio performance, forecasting, strategic customer engagement, team development, and operational excellence while helping shape the future of Customer Success at CreatorIQ.

Location: London, UK (Hybrid, 3 days per week in office) Travel: Approximately 20% travel across EMEA customer locations.

In this role, you’ll get to:

- Lead, coach, and develop a team of Customer Success Professionals while fostering a culture of accountability, performance, and customer-centricity.
- Own portfolio performance across EMEA, driving customer retention, growth, forecasting accuracy, risk mitigation, and long-term customer success.
- Build trusted relationships with executive stakeholders and help enterprise brands maximize the impact and maturity of their creator marketing programs.
- Partner closely with Sales, Product, Marketing, Professional Services, and Support to advocate for customer needs and influence strategic business outcomes.
- Apply industry knowledge and market insights to help customers evolve their creator marketing strategies and achieve measurable business outcomes.
- Serve as a senior leader within the EMEA organization, driving escalations, operational priorities, organizational development, and cross-functional initiatives.

Who you are and what you’ll need for this position:

- 8+ years of experience leading Enterprise Customer Success, Strategic Account Management, or related customer-facing teams within SaaS, MarTech, AdTech, Social Media Technology, or Creator Marketing organizations.
- Proven experience leading Enterprise Customer Success or Strategic Account teams with responsibility for retention, renewals, expansion, customer growth, and portfolio performance.
- Demonstrated success developing and leading high-performing Customer Success Professionals and Managers while fostering a culture of accountability, collaboration, and continuous improvement.
- Strong executive presence with experience advising senior stakeholders, including CMOs, Heads of Influencer Marketing, Heads of Social, VPs, and other senior business leaders.
- Strong commercial acumen with ownership of retention, revenue growth, forecasting, and strategic customer outcomes.
- Experience managing strategic enterprise customer relationships, executive business reviews, complex escalations, and high-impact customer risk situations.
- Ability to independently lead cross-functional initiatives and influence outcomes across Sales, Product, Marketing, Professional Services, and Support teams.
- Direct experience within influencer marketing, creator economy, creator technology, social media technology, MarTech, or a closely related industry strongly preferred. Candidates from creator marketing platforms, social/creator agencies, or brand-side creator marketing organizations are especially encouraged to apply.
- Demonstrated understanding of creator marketing trends, influencer strategy, measurement frameworks, and the evolving creator economy landscape.
- Proficiency with CRM platforms (Salesforce preferred) and experience leveraging AI tools to improve productivity, customer insights, forecasting, operational efficiency, and customer engagement.
- Excellent communication, presentation, and stakeholder management skills.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.

What you will get from us:

- People: work with talented, collaborative, and friendly people who love what they do.
- Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
- Work/life harmony: 25 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
- Stock options as part of our equity-sharing program.
- Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more.
- Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company-funded meal opportunities throughout the year.

Who we are: CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more athttp://www.creatoriq.com/[www.creatoriq.com](http://www.creatoriq.com) and follow us on[LinkedIn](https://www.linkedin.com/company/creatoriq) and[Instagram](https://www.instagram.com/creatoriq).

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Compensation, Benefits and Beyond: We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, [we invite you to review our benefits and perks](https://creatoriq.notion.site/What-you-ll-get-from-us-at-CreatorIQ-UK-127f0588631b4f129bde798ee0e32989?pvs=4).

AI Transparency Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our [Global Candidate Privacy Notice](https://creatoriq.notion.site/Global-Candidate-Privacy-Notice-1f29bdd3fbd98069a1e2eb6acefb3acf).

## About CreatorIQ

## Company Overview
- **One-liner**: CreatorIQ is the AI-native operating system for creator-led growth, providing an enterprise-grade platform that unifies creator marketing across paid, owned, earned, commerce, and community.
- **Entity Type**: Private (Series D funded)
- **Headquarters**: Culver City, California, USA
- **Founded**: 2014
- **Founders**: Not publicly available

## Core Business
- Primary industry: Influencer Marketing / Creator Economy Software
- Target customers: B2B, Enterprise (brands and agencies)
- Mission: To make businesses more human, and humans more impactful. The company aims to create software powerful enough for the world's largest companies, yet nimble enough for its most innovative.

## Products & Services
- **CreatorIQ Platform**: The core SaaS platform that serves as an all-in-one ecosystem for creator marketing. It includes AI-powered creator discovery, unified program management, global governance, smart workflows, and actionable reporting.
- **Creator Graph™**: The company's proprietary intelligence infrastructure that powers the platform's discovery, insights, and recommendations.
- **SafeIQ**: A new AI-powered brand safety product that provides multimodal brand safety infrastructure for proactive reputation management.
- **Tribe Dynamics**: An influencer marketing analytics platform acquired in 2021, now integrated into the CreatorIQ ecosystem.
- **Enterprise Integrations**: Seamless integrations with Meta, Snapchat, TikTok, YouTube, Twitch, and other major platforms.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding of $80.8M across 4 rounds
- **Annual Revenue**: $8.2M (estimated from business data sources)
- **Notable Investors/Partners**: TVC Capital (lead in Series B and D), Kayne Anderson Growth Capital (lead in Series C and D), Affinity Group (TPG Growth). Key customers include Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora.
- **Growth Signals**: Trusted by 1,300+ global brands and agencies; 325+ employees; operates in 17 countries; acquired Tribe Dynamics for $70M in 2021; named a Leader in influencer marketing by industry analysts.

## Competitive Advantages
- **Creator Graph™**: A proprietary intelligence infrastructure that provides deeper creator insights and discovery capabilities than competitors.
- **Enterprise-Grade Compliance & Security**: Rigorous compliance and security standards that appeal to large, regulated brands.
- **AI-Native Platform**: AI is embedded throughout the product, from discovery to brand safety (SafeIQ), rather than being an add-on.
- **Scale & Trust**: Over 1,300 brands and agencies use the platform, including major names like Google, LVMH, and Nestlé, creating a strong network effect and data moat.
- **Comprehensive Ecosystem**: Unifies paid, owned, earned, commerce, and community marketing into a single platform, reducing tool sprawl for clients.

## Strategic Focus
- **AI-Powered Innovation**: Continued investment in AI features like SafeIQ and AI-powered creator discovery to stay ahead of the market.
- **Global Expansion**: Operating in 17 countries and growing, with offices in the US, UK, Poland, and the Philippines.
- **Platform Consolidation**: Positioning as the single "operating system" for creator-led growth, aiming to replace multiple point solutions for brands.
- **Enterprise Depth**: Deepening integrations with major social platforms (Meta, TikTok, YouTube, etc.) to provide more value for large enterprise clients.

## Why Work Here
- **Culture & Values**: The company emphasizes being intentional, pursuing excellence daily, embracing the journey together, and being a good human. Values are well-documented and integrated into the employee experience.
- **Work Environment**: Hybrid-first work environment with flexible remote/on-site work. Offices in Los Angeles (Culver City), San Francisco, Austin, New York, London, Warsaw, and Manila.
- **Benefits & Perks**: Comprehensive health plans, generous PTO, generous parental leave policies, company holidays, annual work-from-home stipend, yearly all-company offsite, in-person and virtual events, tuition reimbursement, and retirement planning.
- **Engineering Culture**: Technical team is ~20% of the company (71 people), with a modern tech stack. Active hiring for senior data engineers, staff fullstack engineers, and software engineers. Company equity is offered.
- **Growth Trajectory**: The company has grown from a startup to a 325+ person organization with $80M+ in funding. The acquisition of Tribe Dynamics shows a commitment to growth through M&A. Active job postings (54+) indicate continued expansion.
- **Diversity & Inclusion**: Offers diversity-based Employee Resource Groups (ERGs) and has an inclusive culture.

## Sources
1. [creatoriq.com](https://www.creatoriq.com/about)
2. [creatoriq.com](https://www.creatoriq.com/)
3. [creatoriq.com](https://www.creatoriq.com/careers)
4. [linkedin.com](https://www.linkedin.com/company/creatoriq)
5. [builtin.com](https://builtin.com/company/creatoriq)

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