---
title: 'Director, Customer Success Operations at Neara'
canonical: 'https://feeny.ai/job/director-customer-success-operations-neara-new-york-4ssa68ewn47c'
type: 'job'
last_seen: '2026-09-04'
---

# Director, Customer Success Operations at Neara

- **Company:** Neara
- **Location:** New York, NY
- **Compensation:** $180k–$220k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-04
- **Apply:** https://jobs.ashbyhq.com/neara/6ac3e4d8-55f9-4af6-a161-161d6d5a9f52

## Job description

Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara.

We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.

By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.

Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.

Director, Customer Success Operations

As Neara scales globally, we are investing in the operational rigor required to maintain excellence across an increasingly complex portfolio of customer engagements. To that end, we are hiring a Director of Customer Success Operations for our US business: a position dedicated to software delivery and project management excellence, internal and customer training, and maintaining the connective tissue between our customer value, solutions and engineering teams.

Customer Success Operations is a new team that you will shape and operationalize, owning several critical functions which have to date, either operated in a more disaggregated manner or not existed at all. This is an exciting opportunity to build an important part of the Neara engine, with scope to influence global operations strategy as a senior member of the team in our largest market.

What You Will Do:

- Build out and operationalize the Operations function in the US, taking it from an early-stage foundation through to a mature operating model that scales with Neara's growth.
- Define and embed project management and customer engagement best practices across the Customer Success team, including targeted coaching for priority projects.
- Design and maintain the project tracking & reporting infrastructure that surfaces project status, risks and value delivery to leadership - from team-level rituals to regional and global executive dashboards.
- Set standards for how teams are configured for success, including team structure, resource allocation, and contract review processes with Product and Engineering.
- Design and maintain Customer Success team onboarding and continuous learning systems.
- Track and surface team sustainability signals to leadership, ensuring individual contributor insights cut through management, and that we proactively manage burnout risk.

Who You Are:

- 5+ years of experience in management consulting (e.g., Project Leader / Manager level) or a leadership role across Customer Success/Professional Services Operations, with deep experience driving complex software implementations, digital transformations, or PMO strategy.
- Proven track record leading large-scale digital transformation, enterprise software deployments, or operational change programs, with a deep understanding of governance, risk mitigation, and value realization.
- Track record of building or substantially redesigning project management standards, rituals, or PMO functions - not just operating within an existing framework.
- Comfortable working at multiple altitudes: defining strategy and methodology one day, sitting alongside a project team to unblock execution the next.
- Strong communication skills, with the ability to translate complex project status, risks and trade-offs into clear narratives for senior leadership and customers alike.
- Comfortable with data and tooling - able to design and stand up reporting, dashboards and tracking systems, and confident working with project management tools (e.g., Fibery, Jira, Asana or similar).
- Experience within infrastructure, and specifically the energy sector, is a plus but not essential.

What We Offer:

- This is a rare opportunity to establish a brand-new function for Neara. You will define the strategy, operationalize the CS org, and set the standard for how we scale our customer success operations in our largest market.
- Based in our New York City office, you will be at the epicenter of our US market, collaborating face-to-face with executive leadership and cross-functional teams.
- Work on technology that matters. Our physics-enabled digital twins are actively protecting global energy grids from increasingly common weather events and structural failure, meaning your operational excellence directly translates to a more resilient world.
- You will have the strategic autonomy to influence global operations, paired with a collaborative culture where everyone, from engineering to leadership, is accessible and aligned on the same mission.

## #LI-NT1

## About Neara

## Company Overview
- **One-liner**: Neara builds the first physics-enabled digital twin platform that models critical infrastructure networks (power grids, utilities) to simulate real-world conditions, optimize resilience, and accelerate the energy transition.
- **Entity Type**: Private (Series D, raised ~AUD 90M in February 2026)
- **Headquarters**: Sydney, New South Wales, Australia
- **Founded**: 2016
- **Founders**: Jack Curtis (Co-founder and Chief Commercial Officer) and others (exact list not fully public; co-founder team includes engineering and domain experts)

## Core Business
- **Primary industries**: Software Development for Energy & Infrastructure (power transmission, distribution, renewables, grid resilience)
- **Target customers**: B2B – utilities (electric, gas, water), network operators, renewable energy developers, and infrastructure owners. Works with ~90% of Australian network utilities and international partners like Southern California Edison, CenterPoint Energy, ESB Networks, Scottish Power.
- **Mission statement**: Provide utilities and infrastructure owners with a physics-accurate digital twin that moves them from seeing “what is” to understanding “what if,” enabling safer, more resilient systems and better-informed investment decisions.

## Products & Services
- **Neara Platform (Physics-Enabled Digital Twin)**: SaaS platform that creates a geometrically precise, behaviourally accurate 3D model of entire infrastructure networks (poles, lines, vegetation, terrain). It runs network-wide simulations for severe weather, wildfire, flooding, load growth, and asset failure. Modules include:
  - **Resiliency & Reliability**: Assess and harden networks against storms, heat, and fire.
  - **Wildfire Mitigation**: Identify high-risk assets and prioritise intervention.
  - **Vegetation Management**: Automate clearance compliance.
  - **Design & Construction**: Simulate new feeder builds, pole replacements, and reconfigurations.
  - **Risk & Value Optimization**: Quantify investment trade-offs and regulator-ready reports.
  - **Renewable Energy & Decarbonization**: Analyse capacity for new generation connections and grid interconnection.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company).
- **Key Metrics**:
  - **Total Funding**: ~AUD 180M (~USD 150.8M) as of Feb 2026, including Series D led by TCV.
  - **Annual Revenue**: ~USD 5.2M (estimated from LinkedIn; likely conservative given headcount and funding stage).
  - **Global Reach**: Modeled over 15 million assets covering more than 3 million km across four continents.
  - **Customers**: Partnerships with global utilities including Southern California Edison, CenterPoint Energy, ESB Networks, Scottish Power, Essential Energy, Ausgrid, Powercor, SA Power Networks.
- **Notable Investors / Partners**: TCV (lead, Series D), Partners Group, EQT, Square Peg Capital, Skip Capital, Prosus Ventures, OIF Ventures.
- **Growth Signals**:
  - Headcount grew 73.4% YoY (176 employees from 85).
  - Active job postings: 44 (up 83.3% YoY).
  - Series D raised AUD 90M in Feb 2026 to accelerate AI/ML talent and global expansion.
  - Claims customers bring new infrastructure online 85% faster and achieve 8-9 figure cost savings.

## Competitive Advantages
- **Physics-first approach**: Unlike typical AI/ML pattern-matching, Neara’s digital twin is built on real-world physics (structural, thermal, loading, clearance) – grounding every simulation in engineering reality.
- **Single unified model**: One platform replaces fragmented point solutions (vegetation, inspection, storm, load) – all workflows feed from the same geometrically and behaviourally accurate twin.
- **Deep domain expertise**: Years working with large utilities; understands regulatory, safety, and operational constraints.
- **High switching costs**: Once a utility builds its entire operations on Neara’s model, replacing it is extremely difficult.
- **Global references**: Partnerships with marquee utilities in the US, Europe, and Australia provide credibility.

## Strategic Focus
- **Talent pipeline**: Accelerating hiring of ML and AI engineers to further develop the physics-enabled technology.
- **International expansion**: Growing commercial teams in the US, UK, Europe (Lithuania), India, and Philippines.
- **Addressing infrastructure crisis**: Focusing on data centre load growth, renewable interconnection, and grid hardening under climate stress.
- **Product depth**: Adding more solutions on the same platform (e.g., wildfire, flood, capacity, design).

## Why Work Here
- **High-stakes impact**: Work directly affects how utilities keep the lights on, prevent wildfires, and prepare for storms – real-world consequences for every line of code.
- **Engineering culture**: Deep spatial ML, computational geometry, and physics simulation – not another CRUD app. “We don’t do hypothetical,” says the careers page.
- **Global team**: 176 people across 10+ countries (Australia, US, UK, Lithuania, India, Philippines, etc.). Hybrid/remote-friendly roles observed in open postings.
- **Growth trajectory**: 73% headcount growth in the last year, 44 open roles – opportunity to shape the company as it scales.
- **Values**: “Mission-critical impact,” “engineering-grade reality,” and “high stakes, high support.” They invest in people with talent communities and a structured hiring process.
- **Notable perks**: Not explicitly listed, but emphasis on autonomy, solving ambiguous problems, and collaborative deep-dive interviews. Roles include Senior ML Engineer, Forward Deployed Engineer, Customer Success, Product Manager.

## Sources
1. [neara.com – Homepage](https://neara.com/)
2. [neara.com – Careers](https://neara.com/company/careers/)
3. [linkedin.com – Neara Company Page](https://au.linkedin.com/company/neara)
4. [neara.com – Press Release: $90M Series D](https://neara.com/resources/press/neara-raises-90-million-to-solve-the-global-infrastructure-crisis-with-ai/)
5. [neara.com – Talent Community](https://neara.com/company/talent-community/)

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