---
title: 'Director, Customer Success at StarRez'
canonical: 'https://feeny.ai/job/director-customer-success-starrez-united-states-pjywj1p71d72'
type: 'job'
last_seen: '2026-09-08'
---

# Director, Customer Success at StarRez

- **Company:** StarRez
- **Location:** United States
- **Compensation:** $100k–$130k
- **Work type:** hybrid
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/starrez/jobs/5406158008

## Job description

## About StarRez

StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

## The Role

We are seeking a Director of Customer Success to lead and continue developing our global Customer Success team across StarRez, College Pads, and the Customer Success teams of businesses we acquire in the future. In this role you will lead across all our platforms and regions, holding us to our goal of being customer obsessed so that our customers are happy and using their full product suite. Alongside that, you will take a heavy focus on the College Pads renewal process and customer retention.

## Role Specifics

- Work Location: Remote (US). This is a US-based role.
- Travel: Up to 15% (The percentage of travel is an estimation and could vary up or down based on business needs.)
- Reporting Structure: This role reports to the VP, Global Customer Success.

## What You Will Own

- Lead, coach and develop the global Customer Success team across StarRez and College Pads, building a structure that works across regions, time zones and platforms.
- Own retention and renewal outcomes, including the College Pads renewal process end to end, forecasting accuracy and the plays that reduce churn risk.
- Drive product adoption and utilization across the customer base, so institutions realize the full value of what they have bought, including proactive best-practice guidance.
- Own executive-level customer relationships and be the accountable leader on complex escalations, working closely with Support, Services and Account Management to resolve them.
- Review and improve our Customer Success operating model, including segmentation, health scoring, tooling and reporting, and make clear recommendations for improvements.
- Build the reporting layer that leadership relies on, producing Salesforce-based reporting and analysis for SLT and Board audiences.
- Partner cross-functionally with Services, Support, Renewals, Account Management, Product, Legal and Finance, so customers experience one joined-up company rather than a set of departments.
- Integrate Customer Success teams from acquired businesses into a single way of working.

Required Qualifications

- 5+ years' experience leading Customer Success teams in a SaaS environment.
- Experience with Digital and Scaled Customer Success
- Experience leading people management, with team members based in more than one country or region.
- Demonstrated ownership of retention, renewal or utilization outcomes.
- Track record of managing and resolving complex escalations, including direct engagement with customer executives.
- Strong Salesforce skills, including building and interpreting reporting for senior audiences.
- Strong verbal and written communication skills, with the credibility to hold a room with both a customer executive and an internal leadership team.
- Evidence of improving process, tooling or ways of working rather than simply operating what already exists.
- Based in the United States and able to work in US business hours.

## Preferred Qualifications

- Experience working with higher education institutions, or an understanding of how university housing and residential life operate.
- Experience with renewals at scale, including forecasting and commercial negotiation.
- Experience integrating teams or processes following acquisition.
- Experience supporting more than one product or platform.
- Exposure to Customer Success tooling, health scoring models and AI-assisted CS workflows.

US - Salary Range $100,000—$130,000 USD

StarRez is an equal opportunity employer.

## About StarRez

## Company Overview
- **One-liner**: StarRez provides a unified residential management platform that automates housing, events, and community operations for universities and accommodation providers globally.
- **Entity Type**: Private (Bootstrapped/Profitable, no recent funding rounds disclosed)
- **Headquarters**: West Melbourne, Australia (with offices in Denver, USA; London, UK; and Hyderabad, India)
- **Founded**: 1992
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry/industries**: PropTech (Property Technology) and EdTech (Education Technology), specifically student housing and accommodation management software.
- **Target customers**: B2B, serving universities, colleges, and accommodation providers (on- and off-campus housing, conference and event centers).
- **Mission or purpose statement**: "The Platform for Thriving Residential Communities."

## Products & Services
- **On-Campus Housing Platform**: A comprehensive SaaS solution for managing room selection, roommate matching, meal plans, and the full student housing lifecycle, with AI enhancements.
- **Off-Campus Housing Platform (powered by College Pads)**: A university-branded platform providing verified listings, renter education, and tools for the off-campus housing journey.
- **Conference & Events Platform**: Manages group bookings, lodging, and event logistics for conferences, summer programs, and special events.
- **Rez360**: A module for managing conduct, community operations, student employment, incident tracking, duty rounds, visitor tracking, and AI-assisted communication.
- **StarRez Intelligence**: A suite of responsible, purpose-built AI tools for insights, trend prediction, and workflow simplification (e.g., AI-assisted writing, conversational data exploration).
- **StarCare Online**: A 24/7 global support knowledge base for users.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Annual Revenue estimated at $25M–$100M (USD) per Glassdoor; serves 1,300+ customers in 25+ countries, managing 3M+ residents.
- **Notable Investors/Partners**: Not publicly disclosed (bootstrapped/profitable). Partners include Microsoft Azure (cloud infrastructure) and a network of technology and service providers.
- **Growth Signals**: 30+ years in business; 1,300+ customers; 3M+ residents managed; 917,000+ monthly active cloud users; 98% customer satisfaction score; expanding AI capabilities (StarRez Intelligence); hiring across multiple global offices (23 open roles as of mid-2026).

## Competitive Advantages
- **Market Leadership**: Dominant, long-standing provider in the niche of student housing management software with 1,300+ customers in 25+ countries.
- **Enterprise-Grade Security & Compliance**: SOC 2 Type II, PCI DSS Level 1, HIPAA-Ready, FERPA-Ready, and Cyber Essentials Plus certified.
- **Deep Domain Expertise**: 30+ years of specialization in student housing, making them the industry thought leader and subject matter expert.
- **High Customer Loyalty**: 98% customer satisfaction score and a strong, collaborative user community.
- **Scalable & Configurable Platform**: Serves small properties to global portfolios, with a highly configurable, enterprise-ready solution.

## Strategic Focus
- **AI Integration**: Actively building and embedding responsible, purpose-built AI (StarRez Intelligence) across the platform for insights, trend prediction, and workflow automation.
- **Platform Expansion**: Deepening the unified platform to connect on-campus, off-campus, and event housing into a single ecosystem.
- **Global Growth**: Expanding presence across North America, Europe, and Asia Pacific, with a growing Hyderabad office as a key tech hub.
- **Customer Community**: Strengthening the network of housing professionals through events, forums, and peer collaboration.

## Why Work Here
- **Culture**: Described as a team of "caring, energetic, high performing and passionate people" with a strong emphasis on community, innovation, and continuous improvement. 85% of employees would recommend to a friend (Glassdoor).
- **Work Model**: Flexible working arrangements with remote options globally. Offices in Melbourne (APAC HQ), Denver (North America HQ), London (fully remote team), and Hyderabad (hybrid).
- **Benefits**: Competitive salary, retirement benefits, full coverage health insurance, flexible working, volunteer days, Friday lunches, standing desks, and a solar-powered Melbourne office.
- **Engineering Culture**: Emphasis on learning from senior staff, attending conferences, and trying new ideas. Active hiring for AI, platform, and engineering roles.
- **Diversity & Inclusion**: Glassdoor rating of 4.4/5 for Diversity, Equity & Inclusion.

## Sources
1. [starrez.com](https://www.starrez.com/company/about-us)
2. [starrez.com](https://www.starrez.com/company/careers)
3. [starrez.com](https://www.starrez.com/)
4. [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-StarRez-EI_IE385740.11,18.htm)
5. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/starrez)

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