---
title: 'Director, Customer Support at Crusoe'
canonical: 'https://feeny.ai/job/director-customer-support-crusoe-dublin-wsj2hatks2gw'
type: 'job'
last_seen: '2026-10-30'
---

# Director, Customer Support at Crusoe

- **Company:** [Crusoe](https://feeny.ai/companies/crusoe)
- **Location:** Dublin, Ireland
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-10-30
- **Apply:** https://jobs.ashbyhq.com/crusoe/f1bcbca2-2c44-40b5-81e7-2186360efb92

## Job description

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.

We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.

We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.

If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.

About This Role: As the Director of Customer Support, you will be instrumental in expanding Crusoe's growing Customer Support organization and driving the adoption of Crusoe Cloud. This leadership role demands a strategic thinker who can develop and execute comprehensive account playbooks, ensuring quarter-over-quarter growth. This role requires a leader who is technical, comfortable getting hands on with issues, and confident joining customer calls when needed. You will build and manage a high-performing support team, fostering a culture of technical excellence and customer advocacy. You will partner closely with engineering, SRE, product, and operations teams to improve reliability, enhance support workflows, and deliver validated, production ready infrastructure to customers.. We’re looking for someone who has built support organizations at scale, implemented support procedures, and knows how to operate in a fast paced, high growth environment.

What You’ll Be Working On:

- Build, lead, and scale Crusoe’s global Customer Support organization.
- Develop and implement comprehensive account playbooks to drive Crusoe Cloud adoption and growth.
- Manage and mentor teams troubleshooting issues across networking, Infiniband, distributed training, containerization, and large scale AI/ML workloads.
- Work closely with engineering, SRE, and product to improve reliability and proactively address customer impacting issues.
- Drive initiatives to reduce escalations, incidents, and outages, leveraging key KPIs and observability data.
- Build and evolve a tiered support structure to support enterprise and AI-native customers at scale.
- Translate support insights into clear recommendations for executive leadership.

What You’ll Bring to the Team:

- Leadership & Customer Operations Expertise:
- 8–10+ years in customer support/operations leadership, ideally in cloud, infrastructure, or AI driven environments.
- Proven ability to build and lead high-performing customer support teams.
- Experience building support procedures, global processes, and structured escalation paths.
- Ability to develop and implement customer tier support structures.
- Technical & Strategic Acumen:
- Technical expertise in one orchestration/scheduling technology, Linux, virtualization, and storage skills.
- Familiarity with AI/ML workloads, distributed training frameworks, and inference systems.
- Ability to speak at a technical level and think strategically about account growth.
- Comfortable working with Engineering, Sales, Customer Success, and Product teams.
- Problem-Solving & Collaboration:
- Comfortable stepping into high-pressure customer situations and stabilizing escalations.
- Ability to collaborate effectively with engineering and product teams.
- Strong ability to drive initiatives to reduce incidents and improve customer experience.

Key Requirements:

- Proven experience in building and scaling customer support organizations.
- Strong understanding of enterprise and tiered support models.
- Ability to develop and implement strategic account playbooks.
- Technical proficiency across cloud, Linux, container ecosystems, and/or distributed systems.
- Excellent communication, leadership, and cross-functional influence.
- Experience supporting or working with AI/ML infrastructure is a strong plus.

Benefits: Crusoe also offers a competitive benefits package designed to support financial security, health, and overall well-being, including pension contributions, private health and dental insurance, income protection, life assurance, and more.

Compensation: Compensation will be paid as a salary or hourly. Compensation to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

## About Crusoe

## Company Overview
- **One-liner**: Crusoe is an energy-first AI infrastructure company that designs, builds, and operates hyperscale data centers and a cloud platform purpose-built for artificial intelligence workloads.
- **Entity Type**: Private (Series E)
- **Headquarters**: Denver, Colorado, USA
- **Founded**: 2018
- **Founders**: Chase Lochmiller and Cully Cavness

## Core Business
- Primary industry/industries: AI Infrastructure, Cloud Computing, Data Centers, Clean Energy
- Target customers: Enterprise AI companies, AI-native startups, research institutions, government agencies (B2B)
- **Mission**: "Accelerate the abundance of energy and intelligence."

## Products & Services
- **Crusoe Cloud**: An AI-optimized cloud platform purpose-built for AI workloads, featuring high-performance NVIDIA and AMD compute, accelerated storage, and optimized RDMA networking. Claims to deploy models up to 20x faster and cut costs by up to 81%.
- **Crusoe Managed Inference**: A managed AI inference service built with Crusoe's proprietary MemoryAlloy technology, offering best-in-class speed, throughput, and reliability. Features the Crusoe Intelligence Foundry for model selection and API key management.
- **AI Data Center Infrastructure**: Vertically integrated design, build, and operation of hyperscale AI factories (e.g., the 1.2 GW Stargate campus in Abilene, TX). Modular, scalable construction for power-hungry AI workloads.
- **Crusoe Managed Kubernetes & Slurm**: Managed orchestration services that eliminate operational overhead for customers.
- **Crusoe AutoClusters**: Fault-tolerant, managed cluster services for large-scale AI training.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Raised over $1.8B+ in total funding (Series E in 2024 was $1B+; Series D in 2024 was $600M; Series C in 2021 was $350M).
- **Notable Investors/Partners**: NVIDIA, NYDIG, GE Vernova, Redwood Materials, Tallgrass, AMD. The company has also partnered with leading energy and technology firms to power its data centers.
- **Growth Signals**: Divested bitcoin mining business to NYDIG in 2023 to focus exclusively on AI infrastructure; broke ground on the 1.2 GW Stargate campus in Abilene, TX; expanded into Europe with a geothermal/hydro-powered deployment in Iceland; announced 1.8 GW Wyoming data center with Tallgrass; acquired GPU memory optimization startup Atero and established a Tel Aviv office.

## Competitive Advantages
- **Energy-First Approach**: The company’s core differentiator is its vertical integration starting from energy sourcing. It uses "environmentally aligned power sources" (wind, solar, hydropower, geothermal, natural gas with carbon capture) to power its AI factories, including pioneering technology to convert wasted natural gas into energy.
- **Vertical Integration**: Controls the entire stack—from finding innovative energy sources to building and managing hyperscale data centers and operating the cloud platform.
- **NVIDIA Partnership**: Close partnership with NVIDIA, providing access to the latest and highest-performance GPU hardware for its cloud and infrastructure.
- **Proven Performance**: Claims 99.98% uptime, 100% customer satisfaction score, and significant cost/performance advantages (up to 81% cost reduction).

## Strategic Focus
- **Massive Infrastructure Expansion**: Aggressively scaling its data center footprint, with major projects in Abilene, Texas (Stargate) and Wyoming (Tallgrass), and expansion into Europe.
- **Deepening AI Cloud**: Continuing to build out its Crusoe Cloud platform with managed services (Kubernetes, Slurm, AutoClusters) to make it easier for AI companies to use their infrastructure.
- **Responsible AI**: Emphasizing sustainability and responsible AI governance, as evidenced by achieving ISO 42001 certification and publishing an ESG report.
- **Acquisition-led Growth**: Acquired Atero (GPU memory optimization) to enhance its core technology stack.

## Why Work Here
- **Mission-Driven**: The company is united by a tangible mission: "Accelerate the abundance of energy and intelligence." Employees report high levels of engagement (92% proud to work there per internal survey).
- **Massive Growth Trajectory**: Crusoe is at the center of the AI infrastructure boom, building some of the world's most powerful AI factories. For job seekers, this means exposure to cutting-edge technology and the opportunity to scale a company from a startup to an industry leader.
- **Culture**: The company values "moving fast and making things," continuous learning, and collective genius. It describes itself as an "AI factory company" that values velocity and impact.
- **Work Policy**: Hybrid/Office presence required in most roles. Office locations include: Denver (HQ), San Francisco, Sunnyvale, Bellevue, Tulsa, Dublin (Ireland), and Tel Aviv (Israel).
- **Benefits**: Competitive compensation & equity, comprehensive health & wellness, mental health resources, retirement plans, paid time off, leave of absence programs, learning & development, volunteer time off, daily meals allowance, and other location-specific perks.
- **Engineering Culture**: Strong emphasis on technical excellence, working with large-scale systems, and pioneering new approaches to energy and infrastructure. The company values candidates' "AI fluency" in its hiring process.

## Sources
1. [crusoe.ai](https://www.crusoe.ai/)
2. [crusoe.ai/careers](https://www.crusoe.ai/about/careers)
3. [crusoe.ai/about/culture](https://www.crusoe.ai/about/careers/culture)
4. [crusoe.ai/about/company](https://www.crusoe.ai/about/company)

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