--- title: 'Director, Customer Training at ICON' canonical: 'https://feeny.ai/job/director-customer-training-icon-austin-texas-j1j7jqyctbfq' type: 'job' last_seen: '2026-09-07' --- # Director, Customer Training at ICON - **Company:** ICON - **Location:** Austin Texas, United States - **Posted:** 2026-08-20 - **Last confirmed live:** 2026-09-07 - **Apply:** https://job-boards.greenhouse.io/iconcareers/jobs/6149290004 ## Job description ICON builds robotic systems that construct buildings. In March 2026 the company [commercially launched Titan](https://www.iconbuild.com/newsroom), its multi-story robotic construction platform, and has raised more than [$550 million](https://www.iconbuild.com/newsroom) to date. As Titan reaches builders in the field, ICON's success depends on those builders becoming confident, capable operators, and that is what this role builds. The training program is the first hands-on touchpoint a customer has with ICON before they ever print, and it has to be an exceptional experience. The Director, Customer Training builds ICON's training program from the ground up, turning a decade of hard-won construction technology knowledge into structured learning that takes a new operator from zero to running a large-scale 3D printing operation. You will own the program end to end: the curriculum and content, the hands-on training operations, and the platform that credentials operators and measures how they perform in the field. This role reports to the Customer Success leader within Technology Operations and builds a team beneath it. Working across Product Engineering, Technology Operations, Titan Platform Sales, Customer Support, and Marketing, you will pull ICON's technical knowledge into a program that customers recognize as a differentiated part of the ICON offering, one that drives adoption, satisfaction, and renewal. This is a build-it role for someone who has stood up complex programs in new or fast-moving domains, not a corporate learning-and-development specialist. ## RESPONSIBILITIES: Program Strategy & Vision - Define the strategy, customer experience, and operating model for ICON's training program, and set the success metrics and KPIs that prove it works. - Ensure training readiness for product launches, go-to-market plans, and delivery schedules, keeping curriculum aligned to product changes and field reality. Learning Experience & Curriculum - Own the learning pathways, curriculum, and content strategy across hardware, software, materials, design, and operations, directing the designers who build and validate the frameworks. - Partner with subject-matter experts across product and operations to translate deep technical knowledge into effective, scalable learning material, and build the knowledge base that has to sit behind it. Training Delivery & Operations - Stand up and run a flagship training experience at ICON's Austin campus that blends classroom, hands-on printing, and simulation and VR methods. - Run day-to-day training operations, including the facility, the printers, and the trainers who deliver the program. Platform, Credentialing & Outcomes - Implement a sophisticated training platform, including an LMS, credentialing, and accreditation for operators. - Measure operator field performance, feed those insights back into the program, and route recurring operator issues to product and engineering teams. Workforce & Talent Pipeline - Shape the workforce strategy for who gets trained, from customer-supplied operators to newer pipelines such as military and trade-school talent funneled into print operations. - Drive customer satisfaction and sustained product adoption through the quality of the operators the program produces. Leadership & Expansion - Build and cultivate a team of trainers, coordinators, and instructional designers, and own program operations, budgets, and vendor relationships. - Scale the program to new markets while holding performance and quality standards. ## MINIMUM QUALIFICATIONS: - 10+ years in customer training, customer education, or learning and development, preferably in a technology or industrial environment. - 5+ years of people management, including building or scaling a team. - Technical aptitude to learn a complex engineering or hardware product deeply, with a proven ability to extract knowledge from technical SMEs and convert it into structured, scalable curriculum. - Demonstrated knowledge of instructional design methodology and adult learning theory (for example, ADDIE or SAM) applied to competency frameworks and curriculum architecture. - Strong track record of delivering training virtually, in person, and with technology. - Demonstrated experience designing, implementing, and scaling training programs, ideally in ambiguous or early-stage environments. - Proven success operating cross-functionally as a liaison across product, engineering, operations, sales, and support teams. - Able to work on-site in Austin, TX, and to travel as needed to customer sites, company locations, and training events. ## PREFERRED SKILLS AND EXPERIENCE: - Experience building a customer education or certification function from an early stage. - Prior technical experience or education with hardware, robotics, or industrial technology. - Experience implementing and administering LMS and credentialing platforms. - Experience standing up programs for novel technologies, new markets, or new customer bases. - Experience in a fast-paced, dynamic startup environment. - Professional L&D credential (for example, ATD CPTD, CPTM, or Kirkpatrick certification). - Exposure to 3D printing, additive construction, or emerging construction technologies. ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities. Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended). Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON. As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes. [Internet Applicant Employment Notices](https://drive.google.com/drive/folders/1KtxCrS8fV9XRApKaXFjKJ5twhzR_MkGE) ## About ICON ## Company Overview - **One-liner**: ICON develops advanced 3D printing robotics, software, and materials to transform construction, tackling the global housing crisis and preparing to build on other worlds. - **Entity Type**: Private (Venture-backed; last known round: Series B in February 2022) - **Headquarters**: Austin, Texas, United States - **Founded**: 2017 - **Founders**: Evan Loomis (Co-Founder) and others; the founding team is not fully detailed in public sources. ## Core Business - **Primary industry/industries**: Construction Technology (PropTech), Robotics, Advanced Materials, Aerospace (Off-Planet R&D) - **Target customers**: B2B (homebuilders, developers, military/defense), B2G (government/MILCON projects), and B2C (homebuyers via partner builders) - **Mission or purpose statement**: To advance humanity by using 3D printing robotics, software, and advanced materials to lower the cost and increase the speed and quality of construction, tackling the global housing crisis and preparing to build on other worlds. ## Products & Services - **Vulcan Construction System**: A large-scale 3D printing robotic system that prints single-story and multi-story concrete homes and structures. Type: Hardware + Software. - **Phoenix Multi-Story Printer**: A newer, radical robotic printer unveiled to enable multi-story construction. Type: Hardware + Software. - **Proprietary Advanced Materials (e.g., Lavacrete)**: A low-carbon, high-strength concrete mix designed specifically for 3D printing. Type: Material. - **Digital Catalog for Residential Architecture**: A catalog of pre-designed, printable home models. Type: Software/Service. - **AI Architect for Home Design**: An AI-powered tool for home design and construction planning. Type: Software. - **Off-Planet R&D**: Research and development of construction systems for use on the Moon and Mars, including work under NASA contracts. Type: R&D Service. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (Private company). - **Key Metric**: $564.7M in total funding across 8 rounds. Annual revenue estimated at $18.0M (source: LinkedIn). - **Notable Investors/Partners**: Tiger Global Management (led Series B), Moderne Ventures (led Series A), Oakhouse Partners (led Seed). Partners include NASA, the U.S. Department of Defense, and various homebuilding firms. - **Growth Signals**: Headcount of 228 employees (+10.8% YoY); 42 active job postings (+223.1% YoY); expansion into military construction (MILCON); ongoing development of the Phoenix multi-story printer and Off-Planet systems. ## Competitive Advantages - **Pioneer & First-Mover**: One of the first companies to successfully deploy large-scale 3D printing for livable homes, creating a strong brand and operational track record. - **Vertically Integrated Technology Stack**: Proprietary robotics, software, and materials are all developed in-house, creating a defensible moat and optimized system performance. - **High-Profile Government & Space Contracts**: Partnerships with NASA and the U.S. Department of Defense provide credibility, non-dilutive funding, and a unique market position. - **Mission-Driven Brand**: The dual mission of solving the housing crisis and building on other worlds attracts top talent and media attention. ## Strategic Focus - **Scaling Military & Government Projects (MILCON)**: A major focus is on winning and delivering large-scale construction projects for the U.S. military. - **Multi-Story Construction**: The Phoenix printer represents a key strategic pivot to enable taller, denser buildings, opening up new market segments. - **Commercialization & Replicability**: Moving from R&D and pilot projects to a repeatable, scalable business model that can be deployed globally. - **Off-Planet Systems**: Continued R&D for lunar and Martian construction, maintaining a long-term vision that differentiates the company. ## Why Work Here - **Mission & Impact**: The opportunity to work on cutting-edge technology that directly addresses the global housing crisis and has a tangible, physical impact. The "Earth and beyond" mission is a powerful motivator. - **Hands-On, Cross-Disciplinary Learning**: Employees gain deep, practical experience across robotics, materials science, software, and field operations. Learning is accelerated. - **Comprehensive Benefits**: Includes medical/dental/vision, mental health coverage, "Use What You Need" PTO, generous parental leave, 401K with Roth IRA, and employee stock options. - **Culture**: Described as fast-paced, intense, and driven by a sense of urgency and ownership. Attracts builders, engineers, and operators who want to reinvent an industry. - **Work Policy**: Roles are primarily based in Austin, TX (HQ), with some field positions in Miami, FL. The environment is largely on-site, especially for engineering, operations, and print roles. - **Considerations**: The culture is also noted for high volatility, including a 25% workforce reduction in January 2025. Workload can be intense with long hours, and leadership is described as uneven by some sources. Candidates seeking stability and process maturity may find the environment challenging. [builtin.com](https://builtin.com/company/icon-build/faq/workplace-perception) ## Sources 1. [iconbuild.com](https://www.iconbuild.com/) 2. [iconbuild.com/careers](https://www.iconbuild.com/careers) 3. [job-boards.greenhouse.io/iconcareers](http://job-boards.greenhouse.io/iconcareers) 4. [linkedin.com/company/icon3dtech](https://www.linkedin.com/company/icon3dtech) 5. 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