---
title: 'Director, Data Analytics at Hi Marley'
canonical: 'https://feeny.ai/job/director-data-analytics-hi-marley-boston-gy5z6e8nab13'
type: 'job'
last_seen: '2026-11-06'
---

# Director, Data Analytics at Hi Marley

- **Company:** Hi Marley
- **Location:** Boston, MA
- **Work type:** hybrid
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-11-06
- **Apply:** https://www.himarley.com/job-openings?gh_jid=8044880003

## Job description

Insurance plays an important role in people’s lives, providing protection and peace of mind through life’s adventures and unexpected turns. In the moments that matter, people want to know their insurer is there for them. At Hi Marley, we help insurers deliver on that promise through communication that brings greater clarity and connection to the policyholder experience.

## About the role

You'll build the analytics function that helps every part of Hi Marley make better decisions with data. Reporting to our Chief Product Officer, you'll lead a team of two, including a Manager of Analytics, and grow it as demand expands. Data Engineering owns the pipelines and the governed data foundation. You own how we use that data to run the business, and you'll make sure the metrics we share with customers are the ones we run on. If you like setting strategy and still diving into the data yourself, you'll love this role.

We’re in our Boston office Mondays, Tuesdays, and Thursdays to connect, collaborate, and learn together. Recurring meetings typically run between 9:30am and 4:30pm for commuter flexibility.

## What you'll do

- Lead and grow the analytics team, with shared standards, tools, and career paths, while each analyst embeds with the functions they support
- Define and govern core company metrics, and build self-serve access so leadership and board reporting run on one trusted source
- Deliver the analysis teams need most: adoption and testing for Product, pilot readouts for Customer Success and Growth, and usage data for FP&A
- Set analytics priorities and standards with Data Engineering, including the direction of our internal visualization tooling

## Your first year

- First 90 days: You've met with each function's leader, published a 12-month analytics roadmap, and gotten your hiring plan approved.
- By month 6: Each core KPI has one certified definition, and customer pilots run on a standard measurement playbook.
- By month 12: Product analytics shapes what we build, teams across the company use self-serve, and your team has grown to plan.

## What you'll bring

- 10+ years in analytics, including 5+ leading teams, and a track record of building and scaling an analytics or BI function at a B2B SaaS or growth-stage company
- Hands-on range across product, customer, and financial analytics, from funnels and experiments to pilot readouts and billing data
- Strong SQL, data modeling, statistics, and experimentation, plus modern BI tools like Looker
- Able to work from our Boston office 3 days a week

## Nice to have

- Experience in insurance, fintech, or another regulated industry
- Analytics experience with a usage- or outcome-priced product

Don't check every box? If this role excites you, we'd still love to hear from you.

Compensation, Benefits & Perks:

At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$139,300–$218,900], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. In addition to base pay, we support your wellbeing and growth with:

- Equity grants for all employees
- 401(k) with a 4% employer match
- Medical, dental, vision, disability, and life insurance for employees working 30+ hours per week
- Monthly wellness and annual professional development stipends
- Paid parental leave
- Flexible Time Off to recharge, plus enjoy Wind-down Week, our annual year-end company shutdown

Who We Are:

Three core values guide how we work:

- Max Courage: Dream big, try new ideas, and take measured risks to maximize impact.
- Be Humble: Lead with appreciation, compassion, and openness to learn from anyone, anywhere.
- Ubuntu: Align behind a shared purpose to achieve our fullest potential together.

Life at Hi Marley combines meaningful work with clear expectations. We communicate openly and with care, stay curious, take ownership, and value every perspective. Our flexible, hybrid environment is built on trust, accountability, and mutual support—both at work and when life needs our attention.

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

## About Hi Marley

## Company Overview
- **One-liner**: Hi Marley provides an intelligent conversational platform for the Property & Casualty (P&C) insurance industry, using SMS and AI to streamline communication between carriers, policyholders, and service providers.
- **Entity Type**: Private (Growth Stage)
- **Headquarters**: Boston, Massachusetts, USA
- **Founded**: 2017
- **Founders**: Mike Greene, Mitesh Suchak, John Miller

## Core Business
- **Primary industry/industries**: Insurance Technology (InsurTech), P&C Claims Management, Customer Communication Platforms
- **Target customers**: B2B — P&C insurance carriers, claims adjusters, and service providers (trusted by 130+ carriers, including four of the top ten)
- **Mission statement**: "To empower insurance to communicate simply, build trust and protect what people love."

## Products & Services
- **Hi Marley Insurance Cloud**: An omni-party conversational platform that connects policyholders, carriers, and service providers (e.g., auto repair shops, contractors) via SMS/text. Key modules include:
  - **Claims**: Streamlines first notice of loss, appraisal scheduling, repair coordination, and proactive notifications.
  - **Workers' Compensation**: Supports injured workers with updates, appointment reminders, and return-to-work coordination.
  - **Service & Sales**: Manages customer service and sales conversations alongside claims.
  - **Analytics & Sentiment Analysis**: Provides insights into customer sentiment, performance dashboards, and five-star review capture.
  - **Translation**: Built-in language translation to allow policyholders to communicate in their preferred language.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Total funding — Hi Marley has raised over $50 million. Key rounds include a $25 million Series B in 2021 led by Tola Capital, with participation from existing investors.
- **Notable Investors/Partners**: Tola Capital (lead Series B), with additional investors including Bain Capital Ventures, Pivot Investment Partners, and others. Trusted by 130+ carriers, including four of the top ten U.S. insurers.
- **Growth Signals**: The platform reports a 35% reduction in calls and voicemails, a 4.8/5 average rating per claim, and a 3-day reduction in cycle time for carriers. The company has been recognized by Built In Boston as one of the "Best Places to Work."

## Competitive Advantages
- **Insurance-Native Platform**: Built by people with deep insurance industry experience, addressing specific regulatory and workflow complexities.
- **SMS-First Design**: Meets policyholders where they are (text messaging), reducing phone tag and improving response times.
- **Omni-Party Network**: Connects not just carriers and policyholders, but also the broader ecosystem (body shops, contractors, medical providers) in a single thread.
- **Proven ROI**: Demonstrated measurable financial outcomes for carriers (reduced leakage, faster cycle times, higher customer satisfaction).
- **Strong Carrier Adoption**: Already deployed by 130+ carriers, including several of the largest in the U.S.

## Strategic Focus
- **AI and Automation**: Deepening AI capabilities (e.g., sentiment analysis, predictive insights) to further automate claims workflows and improve decision-making. The "Marley Labs" division is focused on advancing AI products.
- **Multi-Line Expansion**: Expanding beyond auto and property claims into workers' compensation and service/sales use cases.
- **Platform Scale**: Growing the network effect by onboarding more carriers and service providers, making the platform the de facto communication layer for the insurance ecosystem.
- **International Growth**: Hiring for a French-speaking Customer Success Manager suggests expansion into French-language markets (e.g., Canada).

## Why Work Here
- **Culture & Values**: Core values are "Be Humble," "Max Courage," and "Ubuntu" ("I am because we are"). The company emphasizes humility, empathy, and a growth mindset.
- **Work Model**: Hybrid — most roles are listed as "Hybrid - Boston, MA," suggesting a mix of in-office and remote work.
- **Benefits & Perks** (from [himarley.com](https://www.himarley.com/blog/hi-marley-benefits-seven-ways-we-invest-in-our-employees/)):
  - Medical, dental, and vision coverage starting day one.
  - Flexible Time Off (open vacation policy).
  - Stock options and 401(k) match.
  - Monthly wellness stipend.
  - Learning & development benefit.
  - Life insurance (3x annual salary).
  - Referral bonus (uncapped).
- **Diversity, Equity & Inclusion**: Committed to a culture of belonging, where everyone feels "seen, heard, included, valued, and celebrated."
- **Engineering Culture**: Described as "growth-minded," with investment in professional development and a flat hierarchy where "ideas over hierarchy" are valued.
- **Industry Impact**: Employees get to work on technology that directly improves a traditionally frustrating industry (insurance claims), making a tangible difference in customer experience.

## Sources
1. [himarley.com](https://www.himarley.com/)
2. [himarley.com - Careers](https://www.himarley.com/careers/)
3. [himarley.com - About Us](https://www.himarley.com/about-us/)
4. [himarley.com - Job Openings](https://www.himarley.com/job-openings/)
5. [himarley.com - Benefits Blog](https://www.himarley.com/blog/hi-marley-benefits-seven-ways-we-invest-in-our-employees/)
6. [crunchbase.com - Hi Marley Funding](https://www.crunchbase.com/organization/hi-marley)
7. [builtinboston.com - Best Places to Work](https://www.builtinboston.com/company/hi-marley)

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