---
title: 'Director - Data Architect (Microsoft Data & AI) at TTEC Digital'
canonical: 'https://feeny.ai/job/director-data-architect-microsoft-data-ai-ttec-digital-austin-s773rkc4adgg'
type: 'job'
last_seen: '2026-09-24'
---

# Director - Data Architect (Microsoft Data & AI) at TTEC Digital

- **Company:** TTEC Digital
- **Location:** Austin, TX
- **Compensation:** $190k–$230k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-09-24
- **Apply:** https://jobs.lever.co/ttecdigital/24937804-0913-4a51-9103-ef728ef3b27b

## Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

## What You'll Be Doing

Client & Technology Leadership

- Serve as a trusted Data & AI architecture advisor to client business and technology stakeholders.
- Lead client discovery and architecture workshops, translating business needs into executable Microsoft Data & AI architectures and modernization roadmaps.
- Guide architecture decisions across Microsoft Fabric, Azure Databricks, or integrated Fabric + Databricks architectures based on client requirements and architectural fit.
- Communicate architecture alternatives, trade-offs, risks, costs, and recommendations to executive and technical audiences.
- Support presales activities including solution shaping, architecture development, technical presentations, estimation, proposals, and statements of work.
- Collaborate with Microsoft architects, account teams, and technology specialists on strategic opportunities.
- Provide technical leadership and mentorship to architects and engineering teams while maintaining sufficient hands-on depth to validate designs and guide implementation.

Data Architecture & Modernization

- Define target-state Data & AI architectures, solution architectures, standards, and reusable design patterns leveraging the Microsoft ecosystem.
- Lead architecture for data modernization, cloud migration, analytics, and AI initiatives.
- Architect modern lakehouse and data platform solutions using Microsoft Fabric, OneLake, Azure Databricks, ADLS, Delta Lake, and Power BI.
- Define and implement Medallion Architecture (Bronze, Silver, Gold) patterns for scalable ingestion, transformation, data quality, governance, and consumption.
- Design architectures spanning batch and streaming ingestion, data transformation, integration, storage, semantic models, APIs, analytics, and AI consumption.
- Establish strategies for data products, enterprise data models, semantic layers, metadata, lineage, data quality, and master/reference data.
- Develop architecture patterns that balance scalability, security, performance, cost, maintainability, and speed-to-value.
- Embed data governance, security, privacy, metadata, lineage, and data quality into architecture and solution designs.
- Define governance patterns leveraging Microsoft Purview, Fabric governance capabilities, or Databricks Unity Catalog.
- Promote governed and reusable enterprise data products rather than isolated project-specific datasets.

AI, Data Agents & Generative AI

- Architect AI-ready data platforms supporting Generative AI, Agentic AI, and enterprise AI applications.
- Design solutions leveraging Azure AI Foundry, Azure OpenAI, Azure AI Search, Microsoft Fabric Data Agents, LLMs, RAG, embeddings, vector search, and AI agents.
- Define patterns connecting governed enterprise data, semantic models, unstructured knowledge, AI models, and agents.
- Establish approaches for grounding, AI evaluation, observability, security, MLOps/LLMOps, and production readiness.
- Evaluate emerging Microsoft Data & AI capabilities and define practical enterprise adoption patterns.

## What You'll Bring to the Role

- Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, Information Systems, or a related discipline.
- 12+ years of technology experience, including significant experience in enterprise data platforms, cloud, analytics, and architecture.
- 5+ years of architecture or senior technical leadership experience delivering large-scale enterprise data solutions.
- Deep experience architecting Data & Analytics solutions on Microsoft Azure and defining target-state architectures and modernization roadmaps.
- Strong experience with Microsoft Fabric and/or Azure Databricks, including OneLake, lakehouse architecture, Delta Lake, data engineering, semantic models, and analytics.
- Strong understanding of Medallion Architecture, data products, semantic layers, batch/streaming architectures, APIs, and event-driven integration.
- Strong technical foundation in SQL, Python, Spark, distributed processing, data modeling, integration patterns, and APIs.
- Strong understanding of Azure AI Foundry, Azure OpenAI, Azure AI Search, Fabric Data Agents, Generative AI, RAG, vector search, and Agentic AI architectures.
- Experience designing architectures supporting enterprise analytics, Power BI, AI/ML, Generative AI, and conversational access to enterprise data.
- Strong knowledge of Microsoft Purview, Unity Catalog, data governance, security, privacy, metadata, lineage, and data quality.
- Strong understanding of Azure security including Entra ID, RBAC, managed identities, Key Vault, VNets, and Private Link/private endpoints.
- Demonstrated ability to translate business requirements into architecture decisions, solution designs, and implementation roadmaps.
- Experience with client discovery, presales solution architecture, estimation, technical presentations, and proposal development.
- Strong executive communication and presentation skills with the ability to engage client leaders, Microsoft stakeholders, architects, and engineering teams.
- Relevant Microsoft Azure, Microsoft Fabric, and/or Databricks certifications preferred.

## Team Overview

For ten years in a row our Microsoft practice has achieved Microsoft's Inner Circle Award designation and we have been recognized as 'Partner of the year for Microsoft Dynamics 365 Service', ‘Partner of the year for Microsoft Dynamics 365 Marketing’ and as a Partner of the year finalist for ‘Intelligent Sales & Marketing’. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft D365 Contact Center. Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience.

## About Us

Avtex is now TTEC Digital. The acquisition aligns to TTEC’s continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences.

TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

## #LI-REMOTEUS

## About TTEC Digital

## Company Overview
- **One-liner**: TTEC Digital is the largest pure-play Customer Experience (CX) technology partner globally, delivering data, AI, observability, security, and contact center solutions for enterprise clients.
- **Entity Type**: Public (subsidiary of TTEC Holdings, NASDAQ: TTEC)
- **Headquarters**: Austin, Texas, United States (with offices in Greenwood Village, Colorado, and global locations)
- **Founded**: 1982 (as part of TTEC; TTEC Digital operates as a dedicated digital business unit)
- **Founders**: Not publicly disclosed for TTEC Digital specifically; TTEC Holdings was founded by Kenneth Tuchman

## Core Business
- **Primary industry**: IT Services and IT Consulting, specifically Customer Experience (CX) technology and digital transformation
- **Target customers**: Enterprise B2B clients (1,000+ clients across North America, Europe, and Asia Pacific), including global brands and public service organizations
- **Mission or purpose statement**: "To help the world’s most respected organizations create connected, valuable, lasting relationships." (Guided by values of purpose, humanity, and connection)

## Products & Services
- **CX Strategy & Consulting**: End-to-end CX design, orchestration, and transformation consulting, including customer journey mapping and experience architecture.
- **Contact Center Technology Implementation**: Certified at the highest tier across major platforms (Amazon Connect, Google Gemini Enterprise, NICE CXone, Genesys Cloud, Five9), covering implementation, integration, and optimization.
- **AI & Agentic AI Solutions**: Design and deployment of AI-driven contact center solutions, including agentic AI architectures, conversational AI, and Google Gemini Enterprise CX.
- **Data, Analytics & Insights**: Data engineering, analytics, and insights services to drive customer behavior understanding and business outcomes.
- **Observability & Security**: Cloud-native observability, security, and monitoring solutions for CX environments.
- **Managed Services**: Ongoing operations, maintenance, and support for CX technology stacks, with outcome-based delivery rather than hours billed.
- **Proprietary Software & Forward-Deployed Engineers**: Custom-built software and embedded engineering resources for tailored client solutions.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (TTEC Digital is a subsidiary; TTEC Holdings' market cap is separate and not provided in sources)
- **Key Metric**: Annual Revenue not publicly disclosed for TTEC Digital; parent TTEC Holdings reports consolidated revenue. Total funding is not applicable (public parent).
- **Notable Investors/Partners**: Certified partner of Amazon Web Services (AWS), Google Cloud (Gemini), NICE, Genesys, Five9, and other leading CX platforms. Clients include global brands across North America, Europe, and Asia Pacific.
- **Growth Signals**: 
  - Headcount growth: +12.1% YoY (+214 employees) per LinkedIn; official site claims 2,000 technologists (conflicting reports — see Sources)
  - Active job postings up +82.4% year-over-year (62 open positions as of data date)
  - 2026 Great Place to Work Certification (USA); 2025 Gold, Silver & Bronze Stevie Awards; 2024 Fortune's America's Most Innovative Companies

## Competitive Advantages
- **Largest pure-play CX technology partner** globally, with a deep foundation in data, AI, and observability/security
- **2,000+ technologists** and certified at the highest tier across every major CX technology platform (data, analytics, contact center, CRM, cloud, frontier AI)
- **Single accountable partner** model — from first architecture decision through deployment and ongoing operations
- **Outcome-based delivery** (measured on outcomes, not hours billed) with a "global firm + strategic partner" agility
- **Global footprint** with offices across North America, Europe, Asia Pacific, and delivery centers in India and Philippines, offering support in dozens of languages

## Strategic Focus
- **AI-driven transformation**: Scaling agentic AI and generative AI solutions across enterprise CX (e.g., Google Gemini Enterprise, Amazon Connect agentic AI)
- **Cloud-native modernization**: Deepening AWS, Azure, and Google Cloud expertise for contact center and CX infrastructure
- **Data & analytics expansion**: Growing analytics and insights capabilities to drive measurable business outcomes
- **Talent acquisition**: Aggressively hiring across senior consulting, architecture, and engineering roles (62 active postings, +82.4% YoY job posting growth)

## Why Work Here
- **Great Place to Work certified** (2026, 2025, 2024) — recognized for team quality and culture
- **Remote-friendly**: Many roles are remote (e.g., "Remote — Full-Time Austin, TX"), with a fully remote U.S.-based team; some on-site roles in Hyderabad, India
- **Global stage**: Work with world-renowned brands and essential public service organizations on high-stakes AI and cloud projects
- **Engineering culture**: "Ditch the script and build tailor-made systems" — emphasis on innovation, custom builds, and forward-deployed engineering
- **Employee ratings** (LinkedIn): 3.8/5 overall; Work-Life Balance 4.1, Compensation 3.6, Culture 3.6, Career 3.5
- **Growth opportunities**: Strong headcount growth (+12.1% YoY) and expanding AI practice areas
- **Diverse, global team**: Workforce distributed across 20+ countries, with strong talent pipelines from Cognizant, Avtex, HCLTech, and Accenture

## Sources
1. [ttecdigital.com](https://www.ttecdigital.com/about)
2. [ttecdigital.com](https://www.ttecdigital.com/careers)
3. [jobs.lever.co](https://jobs.lever.co/ttecdigital)
4. [linkedin.com](https://linkedin.com/company/ttec-digital)
5. [ttecdigital.com](https://www.ttecdigital.com/locations/united-states)

## Other roles at TTEC Digital

- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-ttec-digital-hyderabad-wfg32kbag97s) — Hyderabad, India
- [Senior Project Manager – Salesforce](https://feeny.ai/job/senior-project-manager-salesforce-ttec-digital-hyderabad-f6rc8xa87xyd) — Hyderabad, India
- [Principal Consultant – Salesforce](https://feeny.ai/job/principal-consultant-salesforce-ttec-digital-hyderabad-xh2cr4sbb17d) — Hyderabad, India
- [Senior Consultant Salesforce](https://feeny.ai/job/senior-consultant-salesforce-ttec-digital-hyderabad-ayh8d6fxfmzk) — Hyderabad, India
- [ServiceNow Project Manager](https://feeny.ai/job/servicenow-project-manager-ttec-digital-manila-ys56nq3yrd65) — Manila
- [Senior Consultant, Data Science & AI](https://feeny.ai/job/senior-consultant-data-science-ai-ttec-digital-toronto-2ekhmna176rc) — Toronto, Canada
- [Sales Executive - UK - CCAAS Solutions](https://feeny.ai/job/sales-executive-uk-ccaas-solutions-ttec-digital-london-b5qatdvy1twc) — London, United Kingdom
- [Administrative Assistant](https://feeny.ai/job/administrative-assistant-ttec-digital-hyderabad-mfbsdq8sg9pc) — Hyderabad, India
- [Director, Data Engineering - GCP](https://feeny.ai/job/director-data-engineering-gcp-ttec-digital-toronto-xe3g4hfgncg4) — Toronto, Canada
- [Amazon Connect, Principal Consultant](https://feeny.ai/job/amazon-connect-principal-consultant-ttec-digital-london-vybd8cwncaqk) — London, United Kingdom