---
title: 'Director, DevOps Engineering at M3'
canonical: 'https://feeny.ai/job/director-devops-engineering-m3-lawrenceville-georgia-1e6cj7vetv6r'
type: 'job'
last_seen: '2026-09-08'
---

# Director, DevOps Engineering at M3

- **Company:** M3
- **Location:** Lawrenceville Georgia, United States
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/m3/jobs/7976079003

## Job description

M3 ([www.m3as.com](https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.m3as.com%2F&data=05%7C02%7Cjeff.holmes%40vaco.com%7Cf80b5e70b0d742fa0a9b08de55efb6bf%7C120aeae9286f438abbf3de3ab96fcf5d%7C1%7C0%7C639042685216069101%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=5APTJY6jQwLSEv2bXcjNSYuawWby6bKKN%2FJUzyIvBNQ%3D&reserved=0)) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond.

Description Summary:

The Director of DevOps Engineering owns the organization's CI/CD pipeline architecture end-to-end, with primary accountability for embedding automated security controls into every stage of the pipeline (DevSecOps), building and operating ephemeral development and test environments, and leading release management and deployment strategy — including progressive delivery patterns such as Blue/Green and Canary deployments — for production releases. The individual must be capable of leading a technical team in a hands-on manner, partnering closely with Security, Engineering, and QA on release readiness, and driving the long-term pipeline, environment, and deployment roadmap in support of fast, safe, and repeatable software delivery.

Essential Duties:

The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties.

- Supervises all roles assigned to the DevOps Engineering department, personally or through subordinate leads, including recruiting, training and development, performance management, motivation, corrective action, or termination in conjunction with HR if necessary.
- Owns the architecture, design, and continuous maturity of the organization’s CI/CD pipelines end-to-end, standardizing pipeline tooling and patterns (e.g., GitHub Actions, GitLab CI, Jenkins) across engineering teams to enable fast, reliable, and repeatable software delivery.
- Leads adoption of DevSecOps practices by embedding automated security checks directly into CI/CD pipelines, including static application security testing (SAST), dynamic application security testing (DAST), software composition analysis (SCA)/dependency scanning, container and image scanning, secrets detection, and infrastructure-as-code policy checks.
- Partners with the security team to define pipeline gating criteria, vulnerability severity thresholds, and remediation SLAs; implements policy-as-code in the pipeline to enforce security and compliance requirements defined by the Cloud Infrastructure Director and Security at build and deploy time.
- Designs, builds, and operates ephemeral environment infrastructure that provisions on-demand, short-lived environments per branch or pull request, enabling engineers to validate changes under production-like conditions without manual environment requests.
- Owns automation for the ephemeral environment lifecycle, including provisioning, data seeding and masking, teardown, and cost controls to prevent unused environments from accumulating spend, operating within capacity guardrails established by the Cloud Infrastructure Director and consulting that role before changes likely to materially shift baseline Azure spend.
- Owns release management for the organization, including release cadence and calendaring, versioning strategy, release train coordination across engineering teams, and change approval gates for production releases.
- Defines and leads the organization’s deployment strategy, implementing progressive delivery patterns such as Blue/Green and Canary deployments, automated rollback, and metrics-based promotion criteria to reduce release risk.
- Evaluates and introduces deployment and progressive-delivery tooling (e.g., Argo Rollouts, Flagger, service mesh or load-balancer-based traffic shifting, feature-flag platforms) to support safe, incremental rollout of changes.
- Owns workload-level orchestration and deployment routing within Kubernetes clusters; consults the Cloud Infrastructure Director on any change affecting cluster-level networking, ingress, or the underlying load balancer/VNet.
- Maintains infrastructure-as-code and automation practices in support of pipeline, environment, and deployment tooling, conforming to IaC standards and module conventions set by the Cloud Infrastructure Director rather than maintaining a separate convention, and escalating pipeline-specific needs into that standard.
- Establishes KPIs for pipeline reliability, deployment frequency, change failure rate, and mean time to recovery (DORA metrics); drives continuous improvement through metrics, feedback loops, and formal retrospectives for release- and deployment-caused incidents, following the same RCA/AAR rigor used for infrastructure incidents.
- Participates in joint incident triage with the Cloud Infrastructure Director per the shared decision tree, with both Directors paged simultaneously on production degradation; co-authors joint RCA/AAR, reviewed by the VP, for any incident where both release and infrastructure signals were present.
- Builds, leads, and mentors a high-performing team of DevOps engineers; establishes clear career paths, skill development plans, and performance expectations; fosters a culture of ownership, accountability, and continuous improvement.
- Promotes cross-functional collaboration between DevOps, Security, Development, and QA teams on release readiness, deployment safety, and incident learnings.
- Other duties as assigned.

Education/Training/Experience:

- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience) required.
- 5-8 years of experience in DevOps, Release Engineering, or Software Engineering required.
- 5+ years in leadership roles managing engineering or DevOps teams required.
- Proven experience building and scaling CI/CD pipeline architecture and release processes required.
- Deep experience required with:
- CI/CD pipelines and tooling (e.g., GitHub Actions, GitLab CI, Jenkins)
- DevSecOps tooling, including SAST/DAST/SCA platforms (e.g., Snyk, Checkmarx, SonarQube), container/image scanning (e.g., Trivy, Aqua, Prisma Cloud), and secrets detection
- Policy-as-code frameworks (e.g., Open Policy Agent/Conftest) for automated security and compliance gating
- Ephemeral environment provisioning patterns (e.g., namespace-per-PR, environment-as-code, Terraform workspaces)
- Progressive delivery and deployment strategy, including Blue/Green and Canary deployments, automated rollback, and feature-flag platforms (e.g., LaunchDarkly)
- Deployment and traffic-shifting tooling (e.g., Argo Rollouts, Flagger, service mesh or load-balancer-based routing)
- Containerization and orchestration (Docker, Kubernetes)
- Cloud platforms (AWS, Azure, GCP)

Strong understanding required of:

- Release management practices, including versioning strategy, release cadence, and change management/approval workflows
- DORA metrics (deployment frequency, lead time, change failure rate, MTTR) and their use in driving continuous improvement
- Observability tools (Prometheus, Grafana, ELK, OpenTelemetry) as they relate to deployment health and rollback triggers, contributed as part of a single shared observability platform maintained jointly with the Cloud Infrastructure Director and ratified by the VP, rather than a separate deployment-only stack
- Experience embedding security checks directly into CI/CD pipelines and partnering with security teams on vulnerability remediation SLAs preferred.
- Strong strategic thinking with the ability to translate vision into execution required.
- Excellent communication skills with the ability to influence technical and non-technical stakeholders required.
- Proven ability to lead through change and drive adoption of new technologies and practices required.
- Strong analytical and problem-solving capabilities required.
- Experience managing multiple initiatives in fast-paced environments required.
- Cloud certifications (AWS, Azure, GCP) preferred.
- Kubernetes certifications (CKA, CKAD, CKS) preferred.
- DevSecOps-related certifications (e.g., Certified DevSecOps Professional, HashiCorp Terraform Associate) preferred.

## About M3

## Company Overview
- **One-liner**: M3 provides award-winning, hotel-specific accounting, business intelligence, and labor management software to streamline back-office operations for hospitality enterprises.
- **Entity Type**: Private (backed by Blackstone, Inc.)
- **Headquarters**: Lawrenceville, Georgia, United States
- **Founded**: 1998
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Hospitality Technology, Hotel Accounting Software, Business Intelligence
- **Target customers**: B2B; hotel management companies, multi-property operators, independent hotels, and limited-service hotels across the U.S. and Canada.
- **Mission or purpose statement**: To be the most trusted authority on technology for every enterprise in the hospitality industry. The company is guided by a core principle: "Do the Right Thing."

## Products & Services
- **Accounting Core™**: The flagship enterprise hotel accounting software with modules for general ledger, accounts payable, and financial reporting. It is GAAP and USALI compliant, designed for multi-property operators and management companies.
- **CoreSelect™**: A streamlined accounting and financial solution built for hotel owners and operators managing smaller or growing portfolios, providing powerful tools without the complexity of an enterprise system.
- **Insight™**: A business intelligence platform that aggregates data from multiple systems (PMS, etc.) into intuitive, visual dashboards for fast, confident decision-making.
- **Labor Management™**: A solution that helps hoteliers control labor costs with demand-based scheduling and up-to-date insights, comparing staffing levels against budget and forecast.
- **Professional Accounting Services**: On-demand CPAs, MBAs, and hotel accounting experts who handle full-cycle accounting or select functions tailored to operational needs.
- **Integrations**: A platform that connects M3 to leading property management systems (PMS), business intelligence tools, and labor/time-keeping platforms.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company).
- **Key Metric**: Annual Revenue of **$41.2M** (as of latest data) [linkedin.com]. The company is backed by **Blackstone, Inc.**, which participated in a Private Equity round in August 2024 [linkedin.com].
- **Notable Investors/Partners**: **Blackstone, Inc.** (parent company/investor). Partners include a curated ecosystem of integrated hospitality solutions through its "Preferred Partners" program [m3as.com].
- **Growth Signals**: The company has grown its headcount by **+16.9% year-over-year** to 214 employees [linkedin.com]. It operates in 10 countries, including the Philippines, India, Pakistan, Canada, and Spain [linkedin.com]. The company has been recognized by HotelTechReport as best-in-class in both product performance and customer support [m3as.com].

## Competitive Advantages
- **Deep Hospitality Specialization**: For over 25 years, M3 has focused exclusively on hotel back-office software, making its products highly tailored to the specific accounting, payroll, and reporting needs of the hospitality industry (GAAP and USALI compliant).
- **Comprehensive Suite**: Offers an end-to-end solution (accounting, BI, labor management, payroll, and professional services) that integrates with leading PMS and other hotel systems, reducing the need for multiple vendors.
- **Award-Winning Reputation**: Consistently recognized by HotelTechReport as best-in-class for product performance and customer support, indicating strong customer satisfaction and industry trust.
- **Private Equity Backing**: Backed by Blackstone, providing financial stability and resources for growth.

## Strategic Focus
- **Drive Customer Retention**: Deepening relationships and ensuring high satisfaction with existing clients.
- **Ensure Product Delivery**: Continuing to innovate and deliver reliable, compliant software solutions.
- **Accelerate Sales Growth**: Expanding market share within the hospitality industry.
- **Empower Employee Excellence**: Investing in talent and culture to support company growth.
- **Data & AI Expansion**: The company is actively hiring for Senior ML/AI Engineer and Senior Data Engineer roles, signaling a strategic push into advanced data analytics and artificial intelligence [greenhouse.io].

## Why Work Here
- **Culture & Values**: The company is guided by a strong set of values: "Do the Right Thing," "Drive to Excellence," "Commit to ONE M3," and "Innovate, Evolve, and Deliver." The culture emphasizes long-term relationships with both customers and employees [m3as.com].
- **Work Environment**: M3 is headquartered in a modern 71,000 sq. ft. facility in Lawrenceville, Georgia. The office features bright, open workspaces, a break room with billiards, ping pong, shuffleboard, and video games, an on-site fitness center, a wellness room, and an outdoor seating area [m3as.com].
- **Remote/Hybrid Policy**: The company offers a hybrid work schedule and flexible hours [m3as.com]. Some roles are listed as "Remote" (e.g., Accounting Supervisor, Strategic Alliance Program Specialist) [greenhouse.io].
- **Notable Perks**: Generous paid time off, flexible scheduling, 401(k) with company match, discretionary stock plan, tuition and training reimbursement, and fun events like Bring Your Dog to Work Day and Family Day [m3as.com].
- **Engineering Culture**: The company is investing heavily in its tech team, with open roles for Senior Data Engineer, Senior ML/AI Engineer, Lead Software Engineer, and Software Developer in Test, indicating a focus on modernizing its data and AI capabilities [greenhouse.io].

## Sources
1. [m3as.com](https://www.m3as.com/)
2. [m3as.com/careers](https://www.m3as.com/careers/)
3. [greenhouse.io](http://job-boards.greenhouse.io/m3)
4. [m3as.com/team](https://www.m3as.com/team/)
5. [linkedin.com](https://www.linkedin.com/company/m3-accounting)

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