---
title: 'Director, EMEA Professional Services at LangChain'
canonical: 'https://feeny.ai/job/director-emea-professional-services-langchain-london-mdsshs5x336k'
type: 'job'
last_seen: '2026-11-05'
---

# Director, EMEA Professional Services at LangChain

- **Company:** [LangChain](https://feeny.ai/companies/langchain)
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.ashbyhq.com/langchain/e16813af-c276-41ee-9f7a-c7a5cfc63f1b

## Job description

## About Us

At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.

## About the Role

We are looking for a Director, EMEA Professional Services to build and lead our services and customer engineering motion across Europe, the Middle East, and Africa. This is a player-coach leadership role at the center of the EMEA go-to-market. You will shape how we engage EMEA customers after the sale and alongside it. You will help Sales position and sell both the subscription and, when it fits, services. You will own staffing and delivery for EMEA engagements. You will also coordinate the wider Customer Engineering team in region, including Enablement Engineers, Activation Specialists, and Account Managers. You will work closely with EMEA GTM leadership and stay aligned with global Professional Services leadership. EMEA should feel like one team with the rest of PS, with the local context it needs to win. Location: London preferred. Open to other EMEA locations with strong overlap with UK and European business hours. Some travel to customers and to our San Francisco and New York offices is expected.

## What You'll Do

- Define EMEA Customer Engineering programs: Partner with EMEA GTM leadership to design and run programs for the region. This includes onboarding, activation, enablement, and services offerings. Adapt global programs to regional needs such as data residency, regulated industries, language, and partner ecosystems.
- Support positioning and selling: Support the creation and evolution of standard pre sales assets to support the AEs with positioning Professional Services. Work with Account Executives and Solutions Engineers on deal strategy. Help position the subscription and the right post-sale path for each customer. Join executive conversations when needed. Scope and sell Professional Services when it is the right fit. Review SOWs, estimates, and pricing for EMEA deals.
- Own resource management and delivery: Own staffing, capacity planning, and utilization for the EMEA PS team. Match engagements to the right people and practices. Make sure delivery follows PS methodology, including scoping, technical review, documentation, and customer handoff. Review key deliverables, surface risk early, and handle escalations.
- Lead and grow the EMEA team: Hire, onboard, coach, and develop Architects, AI Engineers, and Engagement Managers in region. Set clear expectations and give direct feedback. Build a team culture with a high bar for quality and craft.
- Coordinate across global Customer Engineering in a matrix model: Provide day-to-day coordination and supervision for EMEA Enablement Engineers, Activation Specialists, and Account Managers. Set shared priorities and make sure customers get a connected journey from activation to enablement to services to expansion. Work with their functional leaders on performance, growth, and standards.
- Align with global PS leadership: Keep delivery standards, tooling, pricing, and reporting consistent across regions. Share what works in EMEA. Bring back playbooks, reusable assets, and process improvements from the global team. Contribute to the PS operating rhythm and roadmap.
- Run the business: Own EMEA PS bookings, utilization, delivery margin, and customer outcomes. Report on pipeline, capacity, and risk to Customer Engineering and GTM leadership.
- Stay close to customers: Remain active in key accounts. Act as the senior escalation point for strategic EMEA customers. Be a credible voice with technical and executive stakeholders.

## What You'll Bring

- You have 10+ years of experience in professional services, solutions engineering, customer engineering, or consulting. At least 4 of those years were in leadership roles.
- You have led a services or post-sales team in EMEA. You know the regional market and its regulatory landscape.
- You have helped sell technical services alongside a software subscription. You can scope work, price it, and defend it with customers.
- You have owned resource management and delivery. You understand utilization, capacity planning, and delivery quality.
- You have led through influence in a matrix organization. You can set direction for people who do not report to you.
- You are credible with engineers and executives. You can discuss agent architectures, cloud infrastructure, and enterprise AI adoption.
- You have built programs from scratch in a fast-moving environment. You do not wait to be told what to do.
- You communicate clearly and directly. You work well across time zones with a global team.

You exemplify our operating principles

- You are motivated to build something great. You hold a high bar for quality, craft, and impact.
- You embrace hot takes. You share informed opinions, challenge the status quo, and engage in constructive debate.
- You operate with maximum agency. You take ownership, move work forward independently, and help others unblock.
- You run to the roar. You lean into hard problems, ambiguity, and fast-moving challenges.

## Nice to Have

- Hands-on experience with AI/ML, LLM applications, or agent frameworks
- Experience with SaaS subscriptions, usage-based pricing, and services attach
- Experience working with SIs and cloud marketplaces in EMEA
- Experience in a high-growth startup or open-source company
- Fluency in one or more European languages in addition to English

How Success Will Be Measured

- EMEA customers have clear programs and a connected post-sale journey.
- Services attach rate and bookings grow in the region, with healthy margins.
- EMEA PS meets its utilization target over time, with exceptions understood and managed.
- Delivery consistently follows PS standards, and material risks surface early.
- Matrix partners in Enablement, Activation, and Account Management are aligned on EMEA priorities.
- EMEA practices stay consistent with global PS and feed improvements back to it.

## Compensation and Benefits

We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.

## Benefits

Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

## About LangChain

## Company Overview
- **One-liner**: LangChain provides an agent engineering platform and open source frameworks that help developers build, evaluate, deploy, and operate reliable AI agents at scale.
- **Entity Type**: Private (Series B, unicorn)
- **Headquarters**: San Francisco, California, United States (with offices in New York, Boston, and Amsterdam)
- **Founded**: Early 2023
- **Founders**: Harrison Chase and Ankush Gola

## Core Business
- **Primary industry/industries**: Artificial Intelligence, Developer Tools, Agent Engineering
- **Target customers**: B2B – developers and engineering teams at enterprises (35% of Fortune 500 are customers) and startups
- **Mission or purpose statement**: “Make intelligent agents ubiquitous” – develop tools that make it easy to build reliable agents that can use data and take actions.

## Products & Services
- **[LangSmith](https://www.langchain.com/)**: Commercial agent engineering platform offering observability, evaluation (LLM-as-judge, human feedback), and deployment. Includes LangSmith Engine for automated issue detection and root cause analysis. Supports Python, TypeScript, Go, and Java SDKs.
- **[LangGraph](https://www.langchain.com/)**: Open source framework for building production agents with low-level control, durable checkpointing, and support for human-in-the-loop, multi-agent swarms, and A2A/MCP protocols.
- **[LangChain](https://www.langchain.com/)**: Original open source framework for building agents quickly with templates and any model provider.
- **[Deep Agents](https://www.langchain.com/)**: Agent harness for autonomous, long-horizon tasks with built-in memory and concurrency.
- **[Fleet](https://www.langchain.com/)**: No-code agent builder that lets non-technical users describe tasks in plain language; agents act across daily tools with enterprise security.

## Market Standing
- **Valuation/Market Cap**: $1.25 billion (unicorn status, per November 2025 Series B round)
- **Key Metric**: Total Funding – $160 million (Seed: $10M led by Benchmark; Series A: $25M led by Sequoia Capital; Series B: $125M led by IVP). Annual Revenue (LinkedIn estimate): $8.5 million.
- **Notable Investors/Partners**: IVP (lead Series B), Benchmark (lead Seed), Sequoia Capital (lead Series A). Customers include Zip, Vanta, Klarna, Workday, LinkedIn, Cloudflare.
- **Growth Signals**:
  - Headcount: 212 employees (+264.8% YoY, +9.9% monthly)
  - 1 billion+ monthly open source downloads
  - 1 billion+ events ingested per day on LangSmith
  - 35% of Fortune 10 are LangSmith customers
  - 6,000+ active LangSmith customers
  - Awards: Forbes AI 50, InfraRed 100, IA40, Enterprise Tech 30
  - Active job postings: 123 (monthly +4.2%, yearly +668.8%)

## Competitive Advantages
- **Open source ecosystem**: LangChain and LangGraph are the most popular open source frameworks for building LLM agents, with a massive community (100M+ monthly downloads) that drives adoption and talent.
- **Full lifecycle platform**: Covers building (open source frameworks), evaluating (LangSmith), deploying (agent server), and operating (LangSmith Engine) – a vertically integrated solution.
- **Framework-agnostic**: LangSmith works with any agent stack (OpenAI, Anthropic, etc.) via SDKs, reducing vendor lock-in.
- **Enterprise trust**: Already embedded in Fortune 500 companies; strong security and compliance features for production AI.

## Strategic Focus
- **Agent reliability**: Investing heavily in evaluation and observability to make agents “reliably good” – the hardest problem in production AI.
- **Long-horizon autonomy**: Deep Agents and Fleet target autonomous, multi-step tasks that require memory and human collaboration.
- **Global expansion**: Offices in US, Europe, and India; hiring across sales, engineering, and customer success to serve a growing international customer base.

## Why Work Here
- **Culture**: Fast-moving, open source–first startup with a mission to shape how the world uses AI. Described as hiring “the best in the business” with a focus on engineering excellence.
- **Work policy**: Hybrid/office presence in San Francisco, New York, Boston, and Amsterdam. Remote roles may exist (not explicitly stated, but global hiring suggests flexibility).
- **Notable perks/engineering culture**:
  - Work on cutting-edge agent technology used by millions of developers.
  - High autonomy and impact – small team with big ambitions.
  - Strong alumni network from top tech companies (AWS, Datadog, HashiCorp, GitLab, etc.).
  - Recent departures include VP of Marketing (Diana Smith, Mar 2026) – indicates some churn, but overall rapid hiring.
  - Active job postings across engineering, sales, product, and consulting – strong growth trajectory.

## Sources
1. [langchain.com](https://www.langchain.com/) – Official website (products, stats, customers)
2. [langchain.com/careers](https://www.langchain.com/careers) – Careers page (awards, values)
3. [langchain.com/about](https://www.langchain.com/about) – About page (mission, history, funding, team)
4. [linkedin.com/company/langchain](https://www.linkedin.com/company/langchain) – LinkedIn profile (headcount, revenue, funding rounds, job trends, talent sources)

## Other roles at LangChain

- [Performance Marketing Manager, Paid Search & AI Advertising](https://feeny.ai/job/performance-marketing-manager-paid-search-ai-advertising-langchain-san-francisco-174znjg9xjjp) — San Francisco, CA
- [Integrated Campaigns Manager](https://feeny.ai/job/integrated-campaigns-manager-langchain-san-francisco-fjj3jqga8bby) — San Francisco, CA
- [Vice President, EMEA](https://feeny.ai/job/vice-president-emea-langchain-london-vvs9r1b3xfk2) — London, United Kingdom
- [Regional Vice President, Sales APAC](https://feeny.ai/job/regional-vice-president-sales-apac-langchain-australia-9btf6k13cqpx) — Australia
- [AWS Alliances Lead](https://feeny.ai/job/aws-alliances-lead-langchain-new-york-hy1marm40bsh) — New York, NY
- [AWS Alliances Lead](https://feeny.ai/job/aws-alliances-lead-langchain-chicago-cd19436swjp0) — Chicago, IL
- [Senior Backend Software Engineer, AI Observability & Evals Platform (NYC)](https://feeny.ai/job/senior-backend-software-engineer-ai-observability-evals-platform-nyc-langchain-f0tdn9z8291z) — New York, NY
- [AWS Alliances Lead](https://feeny.ai/job/aws-alliances-lead-langchain-san-francisco-q9trmqqbj1av) — San Francisco, CA
- [Sales Development Representative (SF)](https://feeny.ai/job/sales-development-representative-sf-langchain-san-francisco-yct2tdkq4etv) — San Francisco, CA
- [EMEA Technical Support Engineer](https://feeny.ai/job/emea-technical-support-engineer-langchain-london-9mxvjqnfry2f) — London, United Kingdom