--- title: 'Director, Enterprise Customer Success Management at CodeRabbit' canonical: 'https://feeny.ai/job/director-enterprise-customer-success-management-coderabbit-san-francisco-b5pzqe3vwx8b' type: 'job' last_seen: '2026-10-21' --- # Director, Enterprise Customer Success Management at CodeRabbit - **Company:** [CodeRabbit](https://feeny.ai/companies/coderabbit) - **Location:** San Francisco, CA - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-15 - **Last confirmed live:** 2026-10-21 - **Apply:** https://jobs.ashbyhq.com/coderabbit/4343a4b5-e98e-4e4e-a466-d1c899d59c2b ## Job description ## About CodeRabbit CodeRabbit is the leading AI code review platform, trusted by more than 17,000 customers and 150,000 open-source projects, conducting over 2 million code reviews each week. We build the symbiotic partnership between developers and AI that makes shipping fast software safe again, reviewing every pull request, IDE change, and CLI commit so teams can move quickly without breaking things. We are a fast-moving, well-funded company, fresh off a $143M Series C at a $1.5B valuation — building Agentic Change Management, the control layer for software changes created by humans and agents. As AI writes more of the world's code, the bottleneck moves from implementation to judgment and helping human judgment scale is exactly the problem we exist to solve. ## Role Overview At CodeRabbit, we seek an exceptional, passionate Director of Customer Success Management to join our growing customer success organization in the Americas theater. Reporting to the VP of Customer Success, you will ensure our customers realize value with our AI-powered code review platform. You will lead and develop the organization responsible for the success and happiness of customers — across enterprises and startups. This leader will shape and scale the post-sales strategy and operations, helping customers derive maximal value from their engagement. ## Key Responsibilities - Hiring and developing a Customer Success Management team - Own forecasting for renewals, expansion, and churn risk across the book of business, delivering accurate NRR and GRR commits to the executive team - Overseeing the customer journey from onboarding to production scaling - Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations - Building playbooks and knowledge bases - Own a book of business to include renewals and expansion opportunities - Become a product expert and understand all components of CodeRabbit - Educate customers on the best product usage to ensure they maximize their value - Champion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap - Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit - Own customer-facing communications to ensure a professional and concise message - Partner cross-functionally to advocate for customer needs - Develop and present periodic reviews to customer leadership ## Qualifications Great candidates often have these qualifications: - At least 10+ years of experience in customer success, account management, or a similar role, with at least 5 years in a leadership role - Demonstrated success building and scaling customer-facing teams in a high-growth technology company - Technical competency to understand CodeRabbit’s software and build strong relationships with highly technical prospects and key business stakeholders - Strong knowledge of the customer success space, including experience with negotiations and procurement processes - Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems - Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message - Ability to establish trust at the CxO level as well as with software development practitioners - Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor - Excellent communication skills: business fluency in spoken and written English - Ability to travel about 25% of the time to meet with customers “Nice to Have” Great candidates may also have one or more of these qualifications: - Experience with code review processes and tools - Familiarity with AI, software developer, and open source technologies - Experience with GTM at early-stage, high-growth, VC-backed startups - Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps - Experience with major cloud providers and cloud-native technologies - Familiarity with observability, RCA, and debugging practices ## Our Values - Collaborative Humans: Prioritizing collective intelligence - Fearless Innovators: Turning obstacles into growth opportunities - Persistent Passionate Developers: Thriving on complex, long-term challenges - Impact-Driven Creators: Crafting intuitive tools for developers - Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world ## What We Offer - Work on cutting-edge technology with real-world impact - Collaborative and innovative environment - Competitive salary, equity, and benefits - Professional development opportunities ## About CodeRabbit ## Company Overview - **One-liner**: CodeRabbit is an AI‑powered platform that automates the first pass of code reviews, providing context‑aware, human‑like feedback to help development teams ship faster and catch more bugs. - **Entity Type**: Private (Series B; total funding $79.61M; last round $60M in October 2025) - **Headquarters**: San Francisco, United States (also reported as Walnut Creek, California – conflicting reports) - **Founded**: 2023 - **Founders**: Harjot Gill (CEO) is the primary founder; other co‑founders are not publicly disclosed. ## Core Business - **Primary industries**: Software Development, AI‑powered Developer Tools - **Target customers**: B2B, serving Engineering teams across SMB and Enterprise (15,000+ customers including The Economist, Life360, ConsumerAffairs, Hasura) - **Mission / purpose**: “Revolutionize how code reviews are done” – enabling teams to move fast while maintaining code quality. ## Products & Services - **CodeRabbit AI Review (SaaS / API)**: An AI‑powered code review agent that integrates with GitHub, GitLab, and other platforms. It provides line‑by‑line feedback, code suggestions, architectural diagrams, unit‑test generation, docstring creation, and a “Chat with CodeRabbit” feature. Supports custom guidelines, path/AST‑based instructions, and learns from developer feedback (“Learnings”). ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed (private company) - **Key Metric**: **Total Funding** – $79.61 million raised (Series B led by Scale Venture Partners at $60M, October 2025) - **Notable Investors / Partners**: Scale Venture Partners (lead, Series B), CRV (lead, Series A), Engineering Capital, Harmony Partners, NVentures (NVIDIA), and 8+ other investors. - **Growth Signals**: - Headcount: 154 employees, **+363.6% year‑over‑year**. - Customer base grew to 15,000+. - SOC 2 Type II certified; GDPR compliant. - Acquired FluxNinja in 2024. - Claimed as “Most installed AI App” (quote attributed to Jensen Huang, NVIDIA CEO) on homepage. - Active job postings: **39** (yearly increase of +550%). ## Competitive Advantages - **Continuous learning**: AI agent improves over time by incorporating developer feedback in natural language. - **Deep context**: Uses Codegraph, MCP servers, linked issues (Jira, Linear), and web queries to understand dependencies across files. - **Noise reduction**: 40+ linters and security scanners are integrated while false positives are filtered out. - **Customizability**: Entire review workflow can be configured via a YAML file, including custom checks and coding guidelines. - **Security‑first**: End‑to‑end encryption, zero data retention post‑review, independent SOC 2 Type II audits. ## Strategic Focus - **Expand pre‑merge checks** and finishing touches (e.g., custom checks in natural language). - **Deepen IDE & CLI integration** to review code even before PRs are created. - **Enterprise growth**: Hiring senior sales roles (Enterprise AE, Sales Manager) and expanding into EMEA and APAC markets (e.g., South Korea). - **Continuous improvement** of AI agent through user feedback and expanded external context sources. ## Why Work Here - **Culture**: Described as fast‑paced, innovation‑driven, collaborative, and impact‑oriented. Values: fearless & innovative, persistent & passionate, impact‑driven. - **Work model**: Hybrid/office‑first (San Francisco office with daily catered lunch); remote roles may be available for some positions. - **Compensation & perks** (from careers page): - Unlimited PTO - Premium medical, dental, vision coverage - 401(k) for U.S. hires - Stock options (high growth potential) - Monthly commuter stipend - Learning & development stipend - **Employee sentiment**: 3.8/5 on LinkedIn (11 reviews), with Compensation at 4.2, Career growth at 4.1, and Culture at 3.8. - **Engineering culture**: Technical team makes up 28% of headcount; employees use and improve the AI tool themselves; strong emphasis on shipping fast without breaking things. ## Sources 1. [coderabbit.ai/careers](https://coderabbit.ai/careers) 2. [coderabbit.ai](https://coderabbit.ai/) 3. [cbinsights.com/company/coderabbit](https://www.cbinsights.com/company/coderabbit) 4. [linkedin.com/company/coderabbitai](https://www.linkedin.com/company/coderabbitai) 5. [jobs.ashbyhq.com/coderabbit](https://jobs.ashbyhq.com/coderabbit) ## Other roles at CodeRabbit - [Manager, Sales Compensation](https://feeny.ai/job/manager-sales-compensation-coderabbit-san-francisco-xgqmhw9g5g8j) — San Francisco, CA - [Enterprise Field Engineer - Pre-sales - Southeast (Atlanta)](https://feeny.ai/job/enterprise-field-engineer-pre-sales-southeast-atlanta-coderabbit-remote-8jzahmqpjas5) - [Pooled Customer Success Manager](https://feeny.ai/job/pooled-customer-success-manager-coderabbit-san-francisco-30sr61d23cp5) — San Francisco, CA / Boston, MA - [Global Benefit Operations Manager](https://feeny.ai/job/global-benefit-operations-manager-coderabbit-san-francisco-0k86sqp3x6kb) — San Francisco, CA - [GTM Data Quality Analyst](https://feeny.ai/job/gtm-data-quality-analyst-coderabbit-bengaluru-30b15v54n0sk) — Bengaluru, India - [Sr. Data Analyst (San Francisco)](https://feeny.ai/job/sr-data-analyst-san-francisco-coderabbit-san-francisco-94ae71df0ys6) — San Francisco, CA - [Staff GTM Systems Engineer](https://feeny.ai/job/staff-gtm-systems-engineer-coderabbit-san-francisco-pzd3gsy5s15z) — San Francisco, CA - [Regional Director of Pooled Customer Success](https://feeny.ai/job/regional-director-of-pooled-customer-success-coderabbit-san-francisco-5vsbz819d97y) — San Francisco, CA - [Head of Growth Marketing, PLG](https://feeny.ai/job/head-of-growth-marketing-plg-coderabbit-san-francisco-0fp1j177pn84) — San Francisco, CA - [Head of Growth Marketing, Enterprise](https://feeny.ai/job/head-of-growth-marketing-enterprise-coderabbit-san-francisco-be55knjwxze7) — San Francisco, CA