---
title: 'Director, Financial Systems Engineering at Extend'
canonical: 'https://feeny.ai/job/director-financial-systems-engineering-extend-remote-vzftp8v3mjte'
type: 'job'
last_seen: '2026-10-12'
---

# Director, Financial Systems Engineering at Extend

- **Company:** Extend
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-10-12
- **Apply:** https://job-boards.greenhouse.io/extend/jobs/6205942004

## Job description

About Extend:

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

About the Role:

Extend runs a service-contract business where every dollar must be traceable from inbound merchant data, through our operational and analytics databases, into the accounting system, and back out to obligor, reinsurer, and audit reporting. This role owns the systems and controls that keep that traceability automated, tested, and auditable as the business scales.

We are looking for a Director, Financial Systems Engineering to lead that work. The scope includes the invoicing logic, the financial data models the business reports from, and the automated controls that validate results before they reach an invoice. You’ll report into Engineering leadership, and you’ll lead a team of individual contributors.

This is a hands-on technical leadership role. You will own SQL and dbt models in version control, review and approve changes to the logic that produces reported numbers, and answer for the correctness of what comes out. You will also own the cross-functional escalation path across Solutions Engineering, Product Engineering, Data Engineering, Finance, Revenue/Go-to-Market, and Accounting when commercial commitments and system behavior need to be reconciled.

You will have wide latitude to shape how financial controls and revenue assurance work at a company growing quickly, including how much of that is handled in code.

What You’ll Do:

- Own the reconciliation system across contracts sold, merchant invoicing, claims paid, and servicing reimbursements. Build automated tie-outs with alerting between inbound merchant data, operational databases, the analytics warehouse, the accounting system, and external reporting, so that variances surface quickly and are routed to an owner.
- Own the invoicing logic and the programmatic controls that keep contracted commercial terms accurately reflected in it.
- Own the financial data models the business reports from, including the logic that recognizes contract revenue as contracts mature and the record of what claims cost us. These live in the shared dbt repository and follow its platform standards for tests, PR review, and change control. You own the business logic in these models and review every change to it.
- Partner with the merchant integration and Data Engineering teams on merchant configuration. They own ingestion and mapping. You facilitate internal audits of how inbound merchant formats map to internal representations, and work with them to resolve what those audits surface, so that expense and contract attribution holds up downstream.
- Own the exception and reconciliation-break process, covering triage, resolution ownership, and root-cause tracking with SLAs on detection latency, so that findings inform systemic improvements.
- Partner with Revenue/Go-to-Market on merchant escalations, including direct merchant engagement on billing questions, and coordinate across Solutions Engineering, Product Engineering, Data Engineering, Finance, and Accounting on who needs to do what, when, and why.
- Partner with Revenue/Go-to-Market during deal structuring to confirm that proposed terms are supportable by the systems at contract signing.
- Prepare obligor, reinsurer, and audit reporting on contracts, liabilities, and claims, and partner with the Controller on review and presentation.
- Identify team needs from business needs and grow the team accordingly.

What We’re Looking For:

- Advanced SQL and dimensional data modeling. You own, review, and change the transformation logic behind financial reporting in a cloud data warehouse (we run Snowflake). You are accountable for that logic rather than a consumer of it.
- Analytics engineering practice. Experience owning financial or analytical models in dbt (or equivalent) under version control, with testing, PR review, CI, and controlled change of the logic that produces reported numbers. Python for data validation or reconciliation tooling is a plus.
- Experience designing order-to-cash systems and automated reconciliation controls at scale.
- Deep revenue recognition expertise, including ownership of the logic that recognizes revenue on multi-year service contracts as they mature, and the ability to document and defend technical accounting positions with external auditors.
- NetSuite functional depth in billing, invoicing, and revenue, including segment and subsidiary attribution, and comfort reasoning about how it integrates with upstream systems.
- Strong written communication and a record of building alignment across Finance, Accounting, and Engineering partner teams.
- Prior experience leading individual contributors in a technical or analytics engineering function.
- Bonus: experience with merchant reconciliation, warranty or service contract programs, or obligor and reinsurer reporting.

Expected Pay Range: $225,000 - $250,000 per year salaried*

*The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.

Extend does not provide immigration-related sponsorship for this role. Life at Extend:

- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.

[Extend CCPA HR Notice](https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing)

## About Extend

## Company Overview
- **One-liner**: Extend provides API-first product and shipping protection technology that helps brands turn post-purchase customer data into real-time intelligence to reduce fraud, protect margins, and increase loyalty.
- **Entity Type**: Private (Series C, backed by strategic investors)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2019
- **Founders**: Not explicitly listed in the provided data, but Joe Moss is listed as Founder and CPO on LinkedIn.

## Core Business
- **Primary industry/industries**: Fintech / Insurtech (product protection, shipping protection, warranty services)
- **Target customers**: B2B – e-commerce merchants, manufacturers, and retailers (SMB to Enterprise)
- **Mission or purpose statement**: “Protect what people love” – reviving the product protection industry with modern, API-first technology.

## Products & Services
- **Shipping Protection**: Embedded protection for shipments, offering zero cost to merchants and pure profit from plan sales.
- **Product Protection & Extended Warranties**: API-first protection solutions for a wide range of products (apparel, beauty, furniture, electronics, etc.).
- **Returns & Exchange Optimization**: Dynamic policies that reduce abuse and improve customer experience.
- **Fraud & Risk Analytics**: Real-time shopper analysis and claim automation to contain support costs and fraud.

## Market Standing
- **Valuation**: Exceeding $1.5 billion (as per LinkedIn, likely from Series C round in 2021).
- **Key Metric**: Total funding of $320.4M (Series C led by SoftBank Vision Fund for $260M, plus earlier rounds).
- **Annual Revenue**: $15.7M (LinkedIn estimate; note: company may not disclose exact ARR).
- **Notable Investors/Partners**: SoftBank, PayPal, AMEX, Nationwide, Meritech Capital Partners, GreatPoint Ventures.
- **Growth Signals**: 
  - 1,200+ merchant partners including Peloton, Tonal, Casper, Sonos, Michaels, Ashley Furniture, Oura.
  - Headcount grew 7.8% YoY to 211 employees.
  - Acquired Aon Warranty Solutions (EXTEND WARRANTY SERVICES LIMITED and EXTEND SERVICES LIMITED).
  - Launched in 2022 (likely new product lines or expansion).

## Competitive Advantages
- **API-first embedded platform** that seamlessly integrates with existing e-commerce systems.
- **Real-time data intelligence** to differentiate customers by value and risk, enabling dynamic policies.
- **Zero-cost model** for merchants – revenue generated from protection plan sales.
- **Strategic backing** from major financial and insurance players (SoftBank, PayPal, AMEX, Nationwide).
- **Strong customer outcomes**: +61% average lift in customer LTV, +46% in average order value, +5% incremental revenue.

## Strategic Focus
- Continue expanding merchant partnerships and product categories (apparel, beauty, furniture, fine jewelry, etc.).
- Deepen AI/ML capabilities for fraud detection and personalized customer experiences (open roles for Senior Machine Learning Data Scientist, Manager, Machine Learning).
- Scale operations globally (presence in Canada, Philippines, Lebanon) and grow the remote-first workforce.
- Integrate recent acquisitions to enhance warranty and protection services.

## Why Work Here
- **Culture**: “Win together,” “Embrace transparency, earn trust,” “Control your own destiny,” “Think big, drive change,” “Wow every customer.”
- **Workplace**: Remote & hybrid options; hub in San Francisco. Flexible vacation policy, paid company holidays.
- **Benefits**: Comprehensive medical, dental, vision; 401(k) program; competitive salary and stock options; paid parental leave; LinkedIn Learning subscriptions; Employee Resource Groups.
- **Engineering culture**: Emphasis on ownership, collaboration, and using technology to modernize a legacy industry. Open roles across Data Engineering, Product Engineering, Machine Learning, Security, and Developer Experience.
- **Growth**: Fast-growing startup with strong financial backing and a clear mission – opportunity to make a significant impact.

## Sources
1. [extend.com/careers](https://www.extend.com/careers)
2. [extend.com/life-at-extend](https://www.extend.com/life-at-extend)
3. [extend.com](https://www.extend.com/)
4. [job-boards.greenhouse.io/extend](https://job-boards.greenhouse.io/extend)
5. [linkedin.com/company/helloextend](https://www.linkedin.com/company/helloextend)

## Other roles at Extend

- [Director of Revenue Operations](https://feeny.ai/job/director-of-revenue-operations-extend-san-francisco-byrmst5vgvcm) — San Francisco, CA
- [Senior Data Platform Engineer, Enterprise Merchant Integrations](https://feeny.ai/job/senior-data-platform-engineer-enterprise-merchant-integrations-extend-remote-bg8jqk038gxd)
- [Manager, Analytics Engineering](https://feeny.ai/job/manager-analytics-engineering-extend-remote-fkfje9wx3c10)
- [Account Manager, Enterprise Growth Strategy](https://feeny.ai/job/account-manager-enterprise-growth-strategy-extend-united-states-6h8x3z5a1nmv) — United States
- [Senior Analytics Engineer, Financial Systems Engineering](https://feeny.ai/job/senior-analytics-engineer-financial-systems-engineering-extend-remote-yvzp5vs1zg5m)
- [Account Executive, Corporate Enterprise](https://feeny.ai/job/account-executive-corporate-enterprise-extend-san-francisco-cxdtdfsmqkps) — San Francisco, CA
- [Manager, Fraud Intelligence](https://feeny.ai/job/manager-fraud-intelligence-extend-united-states-xqcdhq16y9p4) — United States
- [Senior Manager or Director, People](https://feeny.ai/job/senior-manager-or-director-people-extend-united-states-gjk1h8vxveh0) — United States
- [Senior Machine Learning Data Scientist](https://feeny.ai/job/senior-machine-learning-data-scientist-extend-united-states-4s07cv91wdx2) — United States
- [Engineering Manager - Servicing & Fulfillment](https://feeny.ai/job/engineering-manager-servicing-fulfillment-extend-united-states-x52grk1svfry) — United States