---
title: 'Director, Forward Deployed Engineering at Regal'
canonical: 'https://feeny.ai/job/director-forward-deployed-engineering-regal-new-york-2324fwkc4m5j'
type: 'job'
last_seen: '2026-09-15'
---

# Director, Forward Deployed Engineering at Regal

- **Company:** Regal
- **Location:** New York, NY
- **Compensation:** $285k–$330k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-05-27
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.lever.co/regal.ai/6724819b-f88e-44ed-8765-adfde52e7d66

## Job description

## ABOUT US:

Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue.

Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital.

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

We’re moving fast, and the numbers speak for themselves:

- Partnered with enterprise brands like Google, AAA, Ro, Coursera
- Raised $82M (top tier investors including Emergence & Homebrew)
- Completed 500M+ calls
- Driven $7B revenue for customers
- Scaled to $##M ARR
- Built amazing NYC (Midtown) in office culture

## ABOUT THE ROLE:

As our first Director, Forward Deployed Engineering at Regal, you'll grow and lead our Forward Deployed Engineering function, the team responsible for turning our AI Agents into measurable business outcomes for our customers. You'll set the standard for what a high-quality, fast, scalable deployment looks like.

This is a role for a leader who operates at the intersection of strategy and execution. You're just as comfortable in the technical weeds as you are in an executive briefing. You'll partner at the leadership level with Product, AI, and Customer Success to turn field learnings into better products, sharper implementation playbooks, and new avenues for growth. You'll own how Regal delivers value to customers and how we scale that impact company-wide.

If you're a commercially-minded builder who's led teams through a fast-moving territory and wants to operate at the forefront of AI, this is a chance to define how the next generation of AI-powered customer experiences gets built and deployed.

## RESPONSIBILITIES:

- Build, lead, and scale Regal's Forward Deployed Engineering team, setting hiring standards, coaching Forward Deployed Engineers (FDEs), and creating the career paths and quality bar the team operates against
- Own end-to-end delivery for enterprise AI deployments: how engagements are scoped, staffed, sequenced, and measured across multiple concurrent customer launches, from kickoff to go-live
- Define the success metrics and commercial framework for AI Agent deployments, and hold the Forward Deployed Engineering team accountable to them
- Partner cross-functionally with Product, AI, and Customer Success, turning field insight from enterprise customer deployments into roadmap priorities, model improvements, and implementation playbooks that scale
- Own and evolve Regal's implementation playbook, setting the standard for enterprise AI deployment excellence
- Drive revenue and strategic impact: own revenue-generating initiatives, expand AI adoption across Regal's customer base, and report deployment outcomes to executive leadership and the board
- Represent Regal's Forward Deployed Engineering function externally at executive briefings, customer launches, and AI industry events, with ~1 week/month travel

## ABOUT YOU:

- 6–15 years of experience in technical, customer-facing, or product leadership roles
- 2+ years leading high-performing technical teams (e.g., Forward Deployed Engineers), with a track record of coaching mid-level talent, driving execution, and holding a high bar for quality and outcomes
- You have a proven track record of driving projects from 0 to 1 and delivering measurable business impact
- Experienced in managing enterprise customer deployments, integrations, and cross-functional initiatives, balancing customer urgency with long-term scalability
- Commercially minded, you understand how successful deployments unlock renewals, expansions, and customer advocacy
- Strong analytical skills who defers to using data to inform decisions, define success metrics, and drive continuous improvement
- Exceptional project management and organizational skills — able to simplify complexity, prioritize competing initiatives, and hold teams accountable while setting clear strategic direction
- Relentless ownership mindset: no task is too small, hands-on when needed, and equally skilled at leading teams, coaching talent, and partnering with executives
- Working knowledge of APIs, data flows, and light-coding experience (JavaScript, Python, or similar)

## BENEFITS/PERKS:

- We care about your health!
- Medical, Dental, and Vision plans - 80% covered by the company
- Flexible PTO & 11 paid holidays/year
- Subsidized ClassPass membership
- We care about future you!
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- We care about connection!
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Complete laptop workstation
- & more to come!

## POSITION LOCATION & OFFICE DETAILS:

This position is only available in New York City (HQ- Midtown). Hybrid roles are required in office T/W/TH and office optional M/F.

*If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you!

## About Regal

## Company Overview
- **One-liner**: Regal provides an AI Agent Platform that enables enterprises to build, deploy, and manage voice AI agents for customer communication, sales, and support.
- **Entity Type**: Private (Venture-backed; latest round in 2024)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Alex Levin (Co-Founder & CEO)

## Core Business
- **Primary industry/industries**: AI Agent Platform, Customer Experience (CX) Software, Contact Center Technology
- **Target customers**: B2B, Enterprise (focus on consumer-facing businesses like insurance, financial services, telecom, and retail)
- **Mission or purpose statement**: To help enterprises use AI Agents to transform their customer communications so they can always talk with the right customer with the right message at the right time [regal.ai](https://www.regal.ai/about).

## Products & Services
- **Voice AI Agent Platform**: A platform to build, test, deploy, and monitor autonomous AI voice agents. Features include low-latency, natural conversation (interruptions, topic changes), multi-language support (30+ languages), real-time personalization using first-party CRM data, drag-and-drop orchestration, A/B testing, conversation intelligence, and automated QA. Integrates with 40+ CCaaS and CRM systems [regal.ai](https://www.regal.ai/).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of **$82.1M** across three rounds:
    - Seed Round (2021): $3.6M
    - Series A (September 2022): $38.5M led by Emergence Capital
    - Venture Round (October 2024): $40.0M led by Emergence Capital
- **Annual Revenue**: $3M (as of latest data) [linkedin.com](https://linkedin.com/company/regal-ai-official).
- **Notable Investors/Partners**: Emergence Capital (lead investor), with 6+ total investors across rounds.
- **Growth Signals**: 
    - **80 employees** (+36.1% YoY growth)
    - Claims to have driven **$5B in cumulative revenue** for customers through improved acquisition, sales, and retention [regal.ai](https://www.regal.ai/about).
    - Millions of consumers engage with brands through Regal monthly.
    - Workforce distributed across 7 countries (US, Spain, Hungary, Romania, UK).

## Competitive Advantages
- **AI Voice Quality & Latency**: Emphasizes raising the bar on AI voice quality, latency, and logic with optimized infrastructure and custom agent styles.
- **Omniscient Agents**: Agents are context-aware, using real-time customer data, internal knowledge, and workflows to personalize every conversation.
- **Enterprise-Grade Security**: Agreements with LLM partners prevent training on customer data or storing it.
- **Full-Service Implementation**: A "Forward Deployed Engineering" team manages the full implementation and customization for each enterprise client.
- **Built for Contact Centers**: Founded by contact center operators, the platform is designed specifically for the high-stakes, high-volume needs of enterprise support and sales.

## Strategic Focus
- **Agentic AI**: Committed to continued investment in Agentic AI to drive more high-touch, cost-efficient customer interactions. The company believes that by 2035, the majority of customer interactions will be handled by AI Agents [regal.ai](https://www.regal.ai/about).
- **Product-Led Growth**: Focus on making it easy for enterprises to get started with one AI Agent and scale to power an entire contact center.
- **Continuous Improvement**: Emphasizes a culture of A/B testing and data-backed iteration to improve agent performance in production.

## Why Work Here
- **Culture & Values**: Described as fast-moving, high-ownership, and data-backed. Core values include customer obsession, fast execution, a growth mindset, and decisions rooted in data [builtin.com](https://builtin.com/company/regalio/faq/workplace-perception).
- **Work Model**: **Hybrid** — employees work from the Midtown Manhattan office on Tuesdays, Wednesdays, and Thursdays. Mondays and Fridays are optional work-from-home days.
- **Career Growth**: Roles emphasize ownership and rapid learning. Employees have access to demos, tech talks, progression frameworks, and cross-functional exposure. The small team structure allows individuals to ship quickly and take on broad responsibility.
- **Team & Leadership**: Colleagues are characterized as smart, collaborative, and supportive. Leadership is accessible, and there are visible recognition rituals (all-hands shoutouts, CEO "Weekly Wins," kudos channels).
- **Benefits & Perks**: Company-covered medical, dental, and vision at 80%, flexible PTO, paid parental leave, 401(k), commuter benefits, in-office meals/snacks, team outings, annual offsites, and continuing-education stipends.
- **Employee Rating**: 4.1/5.0 on LinkedIn (51 reviews) with strong scores across Work-Life (4.1), Compensation (4.0), Culture (4.1), and Career (4.0) [linkedin.com](https://linkedin.com/company/regal-ai-official).

## Sources
1. [regal.ai - About](https://www.regal.ai/about)
2. [regal.ai - Product](https://www.regal.ai/)
3. [LinkedIn Company Page](https://linkedin.com/company/regal-ai-official)
4. [Built In Company Profile](https://builtin.com/company/regalio/faq/workplace-perception)
5. [Lever Careers Page](https://jobs.lever.co/regal.ai)

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