---
title: 'Director, Human Resources Business Partner (HRBP) at Phamily'
canonical: 'https://feeny.ai/job/director-human-resources-business-partner-hrbp-phamily-chicago-52yx3a925jhd'
type: 'job'
last_seen: '2026-09-13'
---

# Director, Human Resources Business Partner (HRBP) at Phamily

- **Company:** Phamily
- **Location:** Chicago, IL
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/jobsatphamily/jobs/5396866008

## Job description

## About Jaan Health/Phamily

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job/Role Description:

We are seeking a strategic and hands-on Director, Human Resources Business Partner to help build the leadership, talent, and performance infrastructure to scale Jaan Health.

Reporting to the Vice President, Talent Management, this leader will serve as a trusted advisor to executives and people leaders while owning critical programs across leadership development, learning and development, performance management, employee relations, organizational effectiveness, and change management.

This is not a traditional HRBP role focused primarily on day-to-day employee support. The Director will help leaders raise the performance bar, strengthen accountability, develop high-performing teams, navigate organizational change, and build repeatable people practices as the company grows.

The ideal candidate has successfully built people programs from the ground up, can coach senior leaders through complex situations, and is equally comfortable designing strategy and personally driving execution. This role requires strong judgment, business acumen, operational discipline, and the ability to create structure in a fast-moving environment.

Key Responsibilities:

- Partner with people leaders on organizational effectiveness, leadership capability, workforce planning, performance, and talent decisions.
- In partnership with the VP, Talent Management, build, design and lead company-wide performance management practices, including leadership development, goal setting, feedback, calibration, talent reviews, and accountability.
- Coach leaders through complex employee relations, performance, team dynamics, organizational change, and difficult people decisions.
- Develop scalable HRBP frameworks, tools, and operating rhythms that improve consistency, clarity, and manager ownership across the organization.
- Partner with Talent Acquisition and business leaders on organizational design, succession planning, internal mobility, and critical talent needs.
- Use people data, business metrics, and employee insights to identify organizational risks, recommend solutions, and measure the impact of people initiatives.
- Lead cross-functional people initiatives that strengthen culture, employee experience, leadership effectiveness, and organizational performance.

Requirements:

- 10+ years of progressive Human Resources experience, including significant HR Business Partner in a start-up healthcare organization designing and leading new programs.
- Demonstrated success building Leadership Development, Learning & Development, and Performance Management programs from the ground up.
- Strong experience managing complex employee relations, performance management, investigations, and organizational change.
- Experience supporting high-growth, fast-paced evolving, or transformation-stage organizations where structure and processes are still being built.
- Strong business and organizational acumen with the ability to connect people strategies to company goals and operating performance.
- Demonstrated ability to influence leaders, challenge constructively, and drive accountability without relying solely on formal authority.
- Experienced working with Lattice as a performance management system and identifying/leading L&D systems.
- Bachelor’s degree in Human Resources, Business, Organizational Development, or a related field, or equivalent professional experience.

Preferred requirements:

- Experience supporting healthcare, healthcare technology, technology-enabled services, or another fast-growing professional environment.
- Experience with organizational design, succession planning, talent calibration, and leadership assessment.
- SHRM-SCP, SPHR, coaching, change management, or related professional certification.
- Entrepreneurial DNA: A 'builder' mentality with the ability to operate effectively in high-ambiguity environments where processes may not be fully fleshed out.

Work style & logistics (drive home location and travel reqs here):

We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.

Our culture is built on five principles that shape how we work, lead, and grow:

- Care: We put patients, clients, teammates, and outcomes first.
- Curiosity: We ask better questions, challenge assumptions, and keep learning.
- Clarity: We simplify complexity, communicate directly, and create alignment.
- Co-Creation: We collaborate across teams, perspectives, and disciplines.
- Craftsmanship: We execute with excellence, ownership, and continuous improvement.

Our Compensation & Benefits

- Location: 5-days near Bolingbrook/ Chicago, IL
- Travel Expectations: up to 20%
- Job Type: Full time
- Job Reports To: Vice President, Talent Management
- Competitive compensation based on experience and impact
- Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
- Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including:
- 12 vacation days accrued annually for rest, travel, and personal time
- Up to 9 sick/wellness days to prioritize your health and well-being
- 12 paid company holidays throughout the year
- 2 Paid Give-Back Days to volunteer and make a meaningful impact in the communities you care about
- HSA and FSA account options
- 401(k) with company match after 6 months of full-time employment
- 100% match on the first 3% contributed, and 50% match on the next 2% contributed
- A collaborative, mission-driven team helping transform healthcare at scale

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare.

## Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

## About Phamily

## Company Overview
- **One-liner**: Phamily delivers an AI-powered, full-service proactive care management platform that helps healthcare organizations improve patient outcomes and reduce costs by deploying a clinical workforce and technology as a white-labeled extension of their team.
- **Entity Type**: Private (total funding of $30M, most recently $25M secured in June 2025)
- **Headquarters**: Cincinnati, Ohio, United States
- **Founded**: 2013
- **Founders**: Nabeel Kaukab (CEO) and Toufique Harun (Co-Founder & CPO)

## Core Business
- **Primary industry**: Healthcare technology – chronic disease management, care management, and population health.
- **Target customers**: B2B – health systems, medical groups, ACOs, specialty networks, and integrated delivery networks (IDNs).
- **Mission / purpose**: “Enabling high-quality healthcare for all patients, everywhere, all the time” by moving physicians from reactive, episodic care to proactive care management and ensuring fair compensation.

## Products & Services
- **Phamily Platform (SaaS)**: AI-driven software for proactive care management, chronic disease management, and patient engagement. Includes EHR integration, configurable clinical protocols, and analytics to close care gaps, drive annual wellness visits, and reduce readmissions.
- **Full-Service Clinical Workforce (Service)**: A dedicated team of APPs, RNs, LPNs, LMSWs, etc. that acts as a white-labeled care team. Supports large-scale patient enrollment (e.g., 10,000 patients in 90 days) and can badge-flip existing underutilized staff.
- **Flexible Labor Solutions**: Enables healthcare organizations to move labor costs off their balance sheet while improving care capacity.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding of $30M (last round: $15M non-dilutive growth capital from Level Structured Capital in June 2025). CB Insights reports the company is at a “Debt” stage.
- **Notable Investors / Partners**: Level Structured Capital (lead in latest round), Darwin Venture Management, Hustle Fund, Mentors Fund, Malin Corporation; advised by KeyBanc Capital Markets.
- **Growth Signals**:
  - Serves over 150 healthcare organizations and hundreds of thousands of patients (250+ chronic condition diagnoses).
  - 90%+ patient engagement; reduces readmissions by 40%; clients see $2.5M net operating income per 10,000 patients and $1,885 total cost of care reduction per patient per year.
  - Headcount: ~67 employees (LinkedIn), +20.3% yearly growth.
  - Active job postings: 40 (up 344% year-over-year), indicating rapid scaling.
  - Described as an “eight-figure business” without needing institutional capital prior to the $25M round.

## Competitive Advantages
- **Proprietary AI + Clinical Workforce**: Combines a decade of clinical data and AI with a deployed care team – a model hard to replicate internally.
- **Proven ROI**: Profitable for clients in under 90 days; reduces total cost of care while improving outcomes (e.g., 40% fewer readmissions).
- **Scalable Deployment**: Can enroll 10,000 patients in a single cohort within 90 days, leveraging EHR integration and white-labeling.
- **Capital Efficiency**: Built a strong, profitable business before taking institutional capital, indicating disciplined operations.

## Strategic Focus
- **Expansion into larger health systems and integrated networks**: Penetrating new market segments beyond existing medical groups and ACOs.
- **Scaling the clinical workforce and platform capabilities** to extend proactive care to millions more patients.
- **Key hires** in product, revenue, clinical programs, and engineering to support growth.

## Why Work Here
- **Mission-driven impact**: Work on AI that directly improves chronic disease care, reduces hospital readmissions, and helps healthcare providers operate more efficiently.
- **Growth and learning**: Rapid scaling (+344% in job postings year-over-year) offers career acceleration in a high-growth health-tech startup.
- **Hybrid and remote flexibility**: Roles exist in New York City (hybrid), Chicago (hybrid), and remote (e.g., Sr. Product Marketing Manager). Some clinical positions are on-site at partner locations.
- **Engineering culture**: Hands-on AI development, large healthcare datasets, and a focus on solving real-world clinical problems. Notable roles include Sr. Software Engineer / Tech Lead, Lead Data Scientist, and Director of AI.
- **Team and leadership**: Leadership includes seasoned executives (CMO, VP Product, Chief Architect) with deep healthcare and tech experience. Company also emphasizes a supportive, transparent culture (evident in their “Meet Our Team” page).

## Sources
1. [phamily.com](https://phamily.com/)
2. [phamily.com/about](https://phamily.com/about/)
3. [cbinsights.com](https://www.cbinsights.com/company/phamily)
4. [linkedin.com](https://www.linkedin.com/company/jaan-health)
5. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/jobsatphamily)
6. [Press release via Qube Mark (June 24, 2025)](https://www.qubemark.com/jaan-health-secures-25m-to-transform-care-for-millions-of-chronically-ill-patients) (also referenced in CB Insights)

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