---
title: 'Director, IT Operations at Ascent Developer Solutions'
canonical: 'https://feeny.ai/job/director-it-operations-ascent-developer-solutions-encino-jbrry5vbt5vn'
type: 'job'
last_seen: '2026-09-05'
---

# Director, IT Operations at Ascent Developer Solutions

- **Company:** Ascent Developer Solutions
- **Location:** Encino, CA
- **Posted:** 2026-07-14
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.greenhouse.io/ascentds/jobs/4317428009

## Job description

## About Ascent

Ascent Developer Solutions is a leading private lending platform, serving real estate developers nationwide in the acquisition, renovation, and construction of residential real estate. Founded by a leadership team with a deep understanding and personal experience in virtually every facet of real estate development, Ascent is uniquely positioned to create custom, innovative lending solutions for a variety of real estate development business strategies.

## The Role

Ascent Developer Solutions is seeking an experienced Director of IT Operations to lead and mature our cloud-first, Microsoft-based technology environment. Reporting to the SVP, Technology, this role owns the reliability, security, and performance of all IT systems and services across the organization — infrastructure, endpoints, identity, collaboration, and end-user support. The Director leads a small internal IT operations team and directs our Managed Service Provider (MSP), owns the IT operations budget and roadmap, and partners with information security, HR, and business leaders to keep systems available, compliant, and cost-effective as the company scales.

The Work

- Own the reliability, performance, and security of the company’s technology environment — network, endpoints, servers, cloud and hybrid workloads, and collaboration systems.
- Lead planned network infrastructure modernization, including a firewall and switch refresh.
- Administer the Microsoft 365 environment, including tenant configuration, licensing, mail flow, and security baselines.
- Direct endpoint management and device lifecycle — provisioning, Microsoft Intune (MDM), patching, imaging, and refresh — across an on-site and hybrid workforce.
- Own the IT service desk and end-user experience, defining and meeting service-level agreements (SLAs) for response and resolution.
- Operate identity and access management within Microsoft Entra ID, including SSO, MFA, conditional access, and least-privilege/role-based access.
- Own the technology portion of user onboarding, offboarding, and role changes in close coordination with HR — account and license provisioning, equipment, role-based access, and timely deprovisioning (same-day for involuntary separations).
- Serve as the primary owner of the MSP relationship, directing scope and priorities, managing performance against SLAs, and defining the split between internal and MSP-delivered work.
- Direct IT hardware and software procurement, standardization, and asset and license inventory; manage carriers and technology vendors, including contracts, SLAs, performance reviews, and renewals.
- Continuously monitor IT systems for performance and reliability, proactively addressing issues to minimize downtime and maintain operational efficiency.
- Operate core security controls in partnership with information security leadership — vulnerability and patch management, endpoint protection, logging, and email security.
- Own business continuity and disaster recovery, including backups, recovery testing, and incident-response readiness.

## GENERAL DUTIES

- Own the IT operations budget; forecast, track, and report spend, including cloud and SaaS cost optimization.
- Build and maintain the IT operations roadmap aligned to company growth, headcount, and facilities plans, such as office moves and new sites.
- Lead, coach, and develop the internal IT operations team.
- Develop, enforce, and update IT policies, standards, runbooks, and best practices to support a secure and efficient technology environment.
- Identify and implement automation and AI-assisted operations to improve efficiency, reliability, and self-service.
- Maintain detailed documentation of system configurations, vendor agreements, and IT processes.
- Lead IT projects from conception to completion — including risk management and mitigation.
- Support compliance and audit programs (e.g., SOC 2) by maintaining accurate IT and control documentation and remediating findings.
- Evaluate emerging technologies and vendor offerings to enhance IT capabilities and streamline operations, working with the MSP where appropriate.
- Provide regular updates and clear communication on IT initiatives, risks, and progress to executives and cross-functional teams.

## Your Skills and Experience

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 8+ years in IT operations or infrastructure, including 3+ years leading staff and/or managing an MSP and vendors, preferably in real estate finance or another regulated industry.
- Demonstrated ownership of enterprise infrastructure, identity, endpoint management, and Microsoft 365.
- Hands-on experience with Microsoft Entra ID and Microsoft Intune (MDM).
- Strong networking and security fundamentals — firewalls, VPN, segmentation, Zero Trust principles, and IAM.
- Cisco Meraki experience a plus.
- Experience running an IT service management (ITSM)/service-desk function and meeting defined SLAs, plus budget ownership and vendor/contract negotiation.
- Experience supporting compliance frameworks (e.g., SOC 2) and business continuity/disaster recovery.
- Relevant certifications preferred (e.g., ITIL, Microsoft M365/Azure, CISSP, or Security+).
- Excellent leadership, project management, communication, and problem-solving skills.

The Pay

Salary range is up to $180,000 per year, with a discretionary bonus of 15% per year

The Work Environment

- This role works on-site from Ascent's Encino office, Monday - Thursday (Fridays are work-from-home).

Our Benefits

We offer a comprehensive benefits package designed to support your health, well-being, and work-life balance. Our benefits include five health plans, two dental plans, health savings and flexible spending accounts, vision coverage, a 401(k) plan, and other optional benefits from which to choose.

Our Pledge

We pledge to be fair and considerate in hiring and promoting individuals, ensuring everyone can contribute their fullest potential regardless of background, identity, or personal circumstances. By promoting equal opportunity, we not only enhance our workplace but also contribute to a more just and equitable society. At Ascent, we stand united in building a community where everyone is empowered to succeed. Thank you for joining us on our journey towards a more inclusive future.

## About Ascent Developer Solutions

## Company Overview
- **One-liner**: Ascent Developer Solutions is a private lending and institutional debt platform that provides customized short-term financing solutions for top-tier single-family, homebuilder, and multi-family developers.
- **Entity Type**: Private (funded via Private Equity round)
- **Headquarters**: Los Angeles (Encino), California, United States
- **Founded**: 2024
- **Founders**: Robert Wasmund

## Core Business
- Primary industry/industries: Financial Services (Real Estate Lending / Private Credit)
- Target customers: B2B — top-tier single-family developers, homebuilders, multi-family developers, and residential real estate investors
- Mission or purpose statement: To offer developers an efficient and streamlined advantage through customized financing solutions, proprietary software, and data-driven insights. The company was founded "For Developers. By Developers."

## Products & Services
- **Single-Family Luxury Loans**: Short-term secured loans for the purchase, renovation, and construction of luxury, market-rate, multi-property, and short-term rental assets.
- **Homebuilder Loans**: Build-for-sale and build-to-rent project financing for homebuilders.
- **Multi-Family Loans**: Financing for mixed-use, for-rent, and for-sale multi-family assets, including manufactured housing communities.
- **Bridge Financing**: Post-completion bridge loans for developers transitioning projects to permanent financing.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total Funding — Private Equity round led by Elliott Management Corp. (July 2024); the management team has collectively originated **over $20 billion** in loans across **20,000+ loan originations**.
- **Notable Investors/Partners**: Lead investor is **Elliott Management Corp.** (via Elliott Investment Management L.P.), a major global investment firm.
- **Growth Signals**: 
  - Rapid headcount growth: +89.5% year-over-year, now at 81 employees
  - Active expansion into New England with a new Boston office
  - Featured closings include a $39 million facility for a development parcel in the Inland Empire and a $14.25 million bridge loan for a 290-unit rental portfolio in Houston
  - 13 active job postings (as of mid-2026), with job posting volume up +116.7% year-over-year

## Competitive Advantages
- **Deep Industry Expertise**: Founded by Robert Wasmund, with an executive leadership team that collectively represents **200+ years** of hands-on industry experience and a proven track record of scaling private loan origination platforms.
- **Proprietary Technology**: The company leverages its own proprietary software and data product suites to streamline the lending process, doing the "heavy lifting" so team members can focus on high-value work.
- **Strong Capital Backing**: Backed by Elliott Management Corp., providing significant institutional credibility and capital access.
- **Niche Focus**: Specializes exclusively in top-tier developers, allowing for deep domain expertise and tailored solutions that generalist lenders cannot easily replicate.

## Strategic Focus
- **National Expansion**: Actively expanding beyond California into new markets, including the New England region (Boston office).
- **Talent Acquisition**: Aggressively hiring across multiple functions (sales, technology, legal, operations) to support rapid growth.
- **Technology Investment**: Continuing to build out proprietary software and data analytics capabilities to maintain a competitive edge in loan origination and servicing.
- **Product Diversification**: Expanding into manufactured housing community lending and other specialized real estate asset classes.

## Why Work Here
- **High-Growth Environment**: The company is in a rapid scaling phase (89.5% headcount growth YoY), offering employees the chance to grow their careers alongside the business.
- **Data-Driven Culture**: Ascent emphasizes leveraging data and insights for informed decision-making, making roles "more impactful and rewarding" — a strong draw for analytical talent.
- **Innovation & Adaptability**: The company describes itself as "constantly innovating & adapting" to provide new products and market opportunities, giving employees exposure to new skills and challenges.
- **Work Policy**: In-office (on-site) at the Encino, Los Angeles headquarters and the new Boston office. Employees work from physical offices.
- **Notable Perks**: Recognition programs like the "Apex Award for Employee Excellence"; emphasis on career growth and skill development.
- **Engineering/Culture Highlights**: The technology team (led by SVP of Technology John Issa) is building proprietary tools that directly impact the business. Roles like Senior Data Engineer and Senior Data Scientist are actively posted, indicating a strong technical backbone and investment in data infrastructure.

## Sources
1. [ascentds.com](https://www.ascentds.com/)
2. [ascentds.com/about-us](https://www.ascentds.com/about-us)
3. [ascentds.com/careers](https://www.ascentds.com/careers)
4. [linkedin.com/company/ascent-developer-solutions](https://www.linkedin.com/company/ascent-developer-solutions)
5. [builtin.com/company/ascent-developer-solutions](https://builtin.com/company/ascent-developer-solutions)

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