---
title: 'Director, IT Operations at Instacart'
canonical: 'https://feeny.ai/job/director-it-operations-instacart-san-francisco-edwhqq60bqks'
type: 'job'
last_seen: '2026-09-13'
---

# Director, IT Operations at Instacart

- **Company:** Instacart
- **Location:** San Francisco, CA
- **Compensation:** $215k–$227k
- **Work type:** remote
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-13
- **Apply:** https://instacart.careers/job/?gh_jid=8177874

## Job description

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. [Learn more about our flexible approach to where we work.](https://www.instacart.careers/flex-first)

## Overview

Instacart's IT Operations team is the engine that keeps over 4,000 employees productive, connected, and supported across the company. Sitting within the Engineering organisation and reporting to the Head of IT and Enterprise Security, this Director leads the three core functions of IT Operations — IT Support, IT Logistics, and AV & Executive Support — through a team of three managers and approximately 20 people in total. The role exists at a pivotal moment: as Instacart embraces AI-powered tooling and continues its international expansion, IT Operations must evolve from a reactive support function into a proactive, innovation-led organisation that meets employees where they work.

## About the Job

- Lead the IT Operations organisation across three functional teams — IT Support, IT Logistics, and AV & Executive Support — through three direct-report managers, maintaining a high-performing culture on a team known for its stability and service excellence.
- Set the strategic vision and operating model for IT Operations, aligning team priorities with broader company objectives and driving a data-informed approach to decision-making, service performance, and leadership reporting.
- Deploy next-generation IT support that meets employees inside the tools they already use — including AI-powered interfaces such as Claude — reducing friction, improving resolution times, and setting a new standard for what enterprise IT support looks like.
- Resolve the complexity of international IT logistics, making the shipping and provisioning of hardware seamless as Instacart expands its footprint outside North America.
- Partner cross-functionally with Executive Leadership, Workplace & Facilities, and Enterprise Security to deliver seamless IT services and raise the bar on corporate security standards.
- Drive innovation across the IT operations space, identifying and shipping at least one industry-leading initiative per year that directly addresses end-user needs — from onboarding speed to agent-based support tooling.

## About You

## Minimum Qualifications

- Proven track record of leading a large, multi-disciplinary IT operations team — covering IT support, logistics, and AV or executive support — at a mid-to-large technology company.
- Experience managing teams of 20 or more people across multiple IT functions, with direct oversight of managers and demonstrated success in hiring, developing, and retaining talent.
- Budget ownership and financial accountability at scale — experience managing IT budgets of $5M or more, including hardware, licensing, and vendor spend.
- Demonstrated ability to lead organisational change and innovation, not just execute existing playbooks — this role requires someone who builds the vision, not just delivers against it.
- Authentic, transparent leadership style with a track record of building trust-based relationships with direct reports, peers, and senior stakeholders up to and including C-suite level.

## Preferred Qualifications

- Familiarity with Corporate Engineering tooling (Okta, Google Workspace, Slack, Risotto) and technical concepts, enabling productive partnership with engineering-adjacent teams without needing to own the technical work.
- Experience leading IT operations through a significant company transition — IPO, rapid headcount growth, M&A, or international expansion.
- Hands-on experience integrating AI or automation tools into IT service delivery and end-user support workflows.

#LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is in office and the base pay range for a successful candidate is dependent on their work location. Please review our Flex First remote work policy [here](https://instacart.careers/flex-first/).

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings [here](https://instacart.careers/taste-of-instacart/).

For San Francisco, CA based candidates, the base pay ranges for a successful candidate are listed below.

San Francisco, CA $215,000—$227,000 USD

## About Instacart

## Company Overview
- **One-liner**: Instacart is the leading online grocery platform in North America, offering same-day delivery and pickup services from over 700 retail partners.
- **Entity Type**: Private (venture-backed)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2012
- **Founders**: Max Mullen (co-founder) [instacart.careers](https://www.instacart.careers/flex-first)

## Core Business
- Primary industries: Online grocery delivery, internet & web services
- Target customers: B2C consumers; also B2B partnerships with retailers and brands
- Mission: “Our mission is to create a world where everyone has access to the food they love and more time to enjoy it together.” [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Instacart-EI_IE714486.11,20.htm)

## Products & Services
- **Instacart Platform**: Same-day delivery and pickup from grocery stores, superstores, and local shops. Customers order via mobile app or website.
- **Instacart+**: Premium membership offering reduced delivery fees, lower service fees, and special perks.
- **Retail Partnerships**: Instacart powers e‑commerce and fulfillment for over 700 retailers across the U.S. and Canada.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company).
- **Key Metric**: Annual revenue not disclosed; employee count between 1,001 and 5,000 per Glassdoor. [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Instacart-EI_IE714486.11,20.htm)
- **Notable Investors/Partners**: Not listed in provided sources – state “Not publicly available” per search results.
- **Growth Signals**: 47% of job seekers rate their interview experience positively; 59% of employees would recommend the company. [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Instacart-EI_IE714486.11,20.htm) The company highlights a “high-impact environment” where you can “do in two years what might take five at another company.” [instacart.careers](https://www.instacart.careers/taste-of-instacart)

## Competitive Advantages
- **Network effects**: Largest online grocery platform in North America with deep integrations across major retailers.
- **Scale & brand recognition**: Highly trusted name in grocery delivery, with a large base of both consumers and shoppers.
- **Flex First model**: A remote-friendly culture that allows hiring top talent across the U.S. and Canada, reducing geographic constraints.

## Strategic Focus
- **Flex First & distributed work**: Empowering employees to work from home or offices, with periodic “Team Jams” for in‑person collaboration. [instacart.careers](https://www.instacart.careers/flex-first)
- **Continued platform growth**: Expanding retailer partnerships and improving the shopping experience for customers, shoppers, and brands.
- **Employee experience**: Investing in learning & development, wellness, and community impact programs to attract and retain talent.

## Why Work Here
- **Flex First philosophy**: Employees can work remotely from anywhere in the U.S. (excluding Alaska and territories) or Canada (Ontario, Alberta, British Columbia) with no mandatory return-to-office date. Offices remain open for optional use. [instacart.careers](https://www.instacart.careers/flex-first)
- **Comprehensive benefits** (from the “Taste of Instacart” page): [instacart.careers](https://www.instacart.careers/taste-of-instacart)
  - Flexible time off and “Four Year Fill‑Up” (four consecutive weeks of leave around the 4‑year mark)
  - Family‑building benefits (fertility, adoption, surrogacy support)
  - Learning & development programs with an annual allowance
  - 401(k) matching in the U.S. / RRSP in Canada, student loan assistance, financial planning
  - Work‑from‑home stipend and internet reimbursement
  - Monthly “Treat Yourself” stipend for wellness or personal care
  - Mental and physical wellness programs, medical/dental/vision coverage
  - Free Instacart+ membership
  - Community volunteer programs (Instacart Serves, donation matching, “Carrot Credits”)
- **Culture**: 59% of employees on Glassdoor would recommend the company; Glassdoor ratings show 3.5★ overall, with 3.3★ for culture & values and 3.6★ for career opportunities. [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Instacart-EI_IE714486.11,20.htm) The company describes itself as a place where you can “shape the career that nourishes you.”

## Sources
1. [Glassdoor – Instacart Overview](https://www.glassdoor.com/Overview/Working-at-Instacart-EI_IE714486.11,20.htm)
2. [Instacart Careers – Home](https://www.instacart.careers/)
3. [Instacart Careers – Flex First](https://www.instacart.careers/flex-first)
4. [Instacart Careers – Taste of Instacart](https://www.instacart.careers/taste-of-instacart)

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