---
title: 'Director, Merchant Launch Operations at ShipMonk'
canonical: 'https://feeny.ai/job/director-merchant-launch-operations-shipmonk-louisville-m10wy16ftdaj'
type: 'job'
last_seen: '2026-10-26'
---

# Director, Merchant Launch Operations at ShipMonk

- **Company:** ShipMonk
- **Location:** Louisville, KY / Pittston, PA
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-10-26
- **Apply:** https://job-boards.eu.greenhouse.io/shipmonk/jobs/4952674101

## Job description

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

We are seeking a highly skilled and experienced Director to join our Launch Operations team at ShipMonk. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers.

What you’ll do:

- Build & Lead the Ops CI Function
- Design and operationalize the Ops CI function at ShipMonk, including intake processes, project governance, and reporting cadence.
- Hire, develop, and lead a team of Ops CI managers embedded across the network.
- Establish and maintain a prioritized problem backlog, ensuring the team is always working on the highest-impact opportunities.
- Create visibility for Ops CI work across the organization- from the ops floor to the executive team- through a consistent cadence of reviews and change management.
- Drive Performance Improvement
- Own a portfolio of projects across fulfillment operations, cross-functional domains, merchant onboarding, and compliance programs.
- Apply structured problem-solving methodologies (Lean, Six Sigma, or equivalent) to diagnose root causes, design solutions, and implement changes that stick.
- Set and track KPIs for CI project outcomes- cost savings, throughput and speed improvements, quality- and report on progress to senior leadership.
- Partner with General Managers and functional leaders to identify and size improvement opportunities, and ensure operational buy-in for change implementation.
- Change Management & Culture
- Champion a culture of continuous improvement across ShipMonk- making problem-solving accessible and habitual at every level of the organization.
- Design and deliver CI training and capability-building programs for operations leaders and frontline teams.
- Lead change management efforts for major CI initiatives, ensuring sustainable adoption rather than one-time fixes.
- Merchant Launch & Solutions:
- Support the analysis of merchant attributes and SKU profiles to determine effective solution(s)
- Own the successful design, execution and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed.
- Coordinate with cross-functional teams to ensure all merchant launch requirements are met and any issues are promptly addressed.
- Define, track, and analyze metrics related to the launch of new merchants.
- Develop and support the implementation of new service offerings.
- Train and support Operations teams on new merchant solutions and service offerings, ensuring a smooth transition and effective utilization.
- Data, Analytics, and Tooling:
- Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes.
- Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making.
- Use data to drive every stage of the CI lifecycle- from opportunity identification and sizing to solution design and impact measurement.
- Partner with the Analytics team to develop insights that surface performance gaps and track improvement trends across facilities.
- On-Site Support & Leadership Development:
- Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges of the launch
- Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement.

What you’ll need:

- Bachelor’s degree in industrial engineering, supply chain management, logistics, or a related field
- Minimum of 8 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, with at least 3 years in a leadership role directly managing operations programs and projects
- Strong leadership and team management skills with a proven track record of driving results.
- Excellent analytical and problem-solving abilities with a detail-oriented mindset. Ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Metabase, Tableau, etc
- Proficiency in warehouse management systems (WMS) and how they translate to operational process
- Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization
- Lean program leadership and/or certification(s) preferred
- Preferred experience in Wholesale/B2B fulfillment
- Ability to travel 25-35% to support multi-site engagement, on-site project leadership, and managing a distributed team

## About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

- Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

- Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
- People make ShipMonk: We believe in our team and invest in our people.
- Own it: We take ownership of our work, our mistakes, and our successes.
- Get sh*t done: We're a fast-paced, high-growth company that values action and results.
- Change the score: We challenge the status quo, constantly innovating and improving.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

## About ShipMonk

## Company Overview
- **One-liner**: ShipMonk is a third-party logistics (3PL) provider that uses proprietary technology and a global fulfillment network to help direct-to-consumer (DTC) ecommerce brands scale operations and deliver orders with high accuracy.
- **Entity Type**: Private (funded by venture capital and private equity; also bootstrapped and profitable)
- **Headquarters**: Fort Lauderdale, Florida, United States
- **Founded**: 2014
- **Founders**: Jan Bednar

## Core Business
- **Primary industry**: Third-party logistics (3PL), ecommerce fulfillment, supply chain management
- **Target customers**: Fast-growing DTC ecommerce brands, as well as B2B and retail merchants, ranging from small startups to high-volume enterprises
- **Mission / purpose**: To help merchants “stress less and grow more” by becoming the most innovative and trusted tech fulfillment partner, working with fastest-growing brands and helping them scale through best-in-class fulfillment and software.

## Products & Services
- **Fulfillment Services**: End-to-end order fulfillment including receiving, pick/pack, kitting, inventory management, and shipping for both DTC and B2B channels. The company handles high SKU counts, complex kitting, and seasonal peaks with a claimed 99.9% accuracy.
- **Proprietary Technology Platform**: A unified dashboard providing real-time visibility into inventory, orders, and shipping across all sales channels. Includes predictive analytics to reduce carrying costs and prevent stockouts, multi-carrier rate shopping, and integrations with ERPs and ecommerce platforms (Shopify, etc.).
- **Global Logistics Network**: Owned and operated fulfillment centers strategically located in the US, Canada, and Europe, reaching 95% of the US within 2 days. Offers multi-carrier shipping, returns management, and branded tracking pages.
- **Post-Purchase Services**: Custom packing, branded tracking pages, and streamlined returns to improve the customer experience and brand loyalty.
- **Enterprise-Grade Solutions**: Dedicated team and technology for high-volume merchants, with SLAs, detailed billing, landed cost calculations, and ROI reports.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of $309.9M (as of latest available data) — [LinkedIn]  
  Total Funding of $365.1M across three rounds — [LinkedIn]
- **Notable Investors/Partners**:
  - **Summit Partners** (led $290M private equity round, Dec 2020)
  - **Periphas Capital** (led $65M PE round, Jan 2021)
  - **SJF Ventures** (led $10M Series A, Oct 2018)
  - Acquired Ruby Has Fulfillment in 2022
- **Growth Signals**:
  - Employs 2,000+ team members across 11+ facilities in the US, Canada, and Europe (as stated on company website and LinkedIn profile)
  - Recognized on Inc. 5000 list for eight consecutive years; Deloitte Technology Fast 500; Entrepreneur 360 List
  - Founder Jan Bednar named Ernst & Young Entrepreneur of the Year National Winner
  - Claims 55% reduction in click-to-delivery time for clients
  - Active job postings: ~34 (as of mid-2026) — [LinkedIn]

## Competitive Advantages
- **Proprietary Technology**: A purpose-built platform offering real-time inventory visibility, predictive analytics, and multi-carrier rate shopping that integrates seamlessly with major ecommerce and ERP systems.
- **High Accuracy & Uptime**: 99.9% order accuracy and 99.98% platform uptime, with a 4.5 rating on the Shopify App Store.
- **Global Infrastructure**: Owned and operated fulfillment centers located to reach 95% of US customers within 2 days; expanding coverage in Europe and North America.
- **Bootstrapped Profitability**: The company is financially stable and profitable, allowing long-term investment in technology and service without dependence on continuous external funding.
- **Merchant-First Support**: Dedicated account management (“mom & pop support at a global scale”) combined with enterprise-grade resources and transparent pricing.

## Strategic Focus
- **Scalability**: Continuing to expand the global fulfillment network to serve high-volume DTC brands and enterprise clients, especially through cross-border logistics in Europe and North America.
- **Data & AI Optimization**: Investing in predictive analytics, AI-driven inventory optimization, and automation to improve efficiency and reduce costs for merchants.
- **Enterprise Growth**: Strengthening the enterprise-grade offering with dedicated teams, SLAs, and deeper integrations to capture larger accounts.
- **Post-Purchase Experience**: Enhancing branded tracking, returns management, and customer communication features to help merchants differentiate on customer experience.
- **Talent & Culture**: Building a diverse, global team focused on core values of “Merchant-First,” “Own It,” “Get Sh*t Done,” and “Change the Score.”

## Why Work Here
- **Culture & Values**: ShipMonk emphasizes a collaborative, fun, and inclusive work environment with core values like “Get Sh*t Done” and “Own It.” The company celebrates achievements with onsite events, raffles, weekly awards (e.g., Thank You Thursdays), and team activities.
- **Career Development**: Promotes from within, offers advancement opportunities, and encourages employees to “stress less and grow more” in their careers.
- **Impactful Roles**: Every team member, from warehouse associates to data scientists, has a direct impact on the company’s success and the growth of ecommerce brands.
- **Work Environment**: The company operates fulfillment centers and office locations; roles range from on-site warehouse positions to remote-friendly corporate functions (e.g., data science, product management).
- **Global Team**: Over 2,000 employees across the US, Czechia, Mexico, Canada, Philippines, and more, providing a diverse and international workplace.
- **Notable Benefits**: Weekly rewards, lounge spaces, holiday celebrations, and a focus on team bonding. The careers page highlights “building connections with great colleagues” as a frequent reason employees enjoy working there.

## Sources
1. [ShipMonk Corporate Website](https://www.shipmonk.com/)
2. [ShipMonk About Us Page](https://www.shipmonk.com/resources/about-us)
3. [ShipMonk Careers Page](https://www.shipmonk.com/resources/careers)
4. [ShipMonk LinkedIn Company Profile](https://www.linkedin.com/company/shipmonk)

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