---
title: 'Director of Agent Deployment at Valerie Health'
canonical: 'https://feeny.ai/job/director-of-agent-deployment-valerie-health-san-francisco-58wctayqjyyw'
type: 'job'
last_seen: '2026-10-17'
---

# Director of Agent Deployment at Valerie Health

- **Company:** Valerie Health
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/valeriehealth/f4865b4d-36b5-4436-8e86-900d9a234bd4

## Job description

## About the Company

Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies. Why join us now?

- Team: We are led by [Pete Shalek](https://www.linkedin.com/in/petershalek/) (2x health tech exits, including a $600M acquisition by Optum) and [Nitin Joshi](https://www.linkedin.com/in/njoshi023/) (scaled Uber Eats + Health, Stripe Connect, and Bridge–acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms.
- Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage.
- Funding: We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.

## About the role

As Director of Agent Operations, you’ll build and lead the team that deploys AI agents to handle complex healthcare workflows. Working across customers, technology, and operations, you’ll own delivery from discovery through launch, and continuously expand what agents can handle in production. This is a role for a leader who likes to build. You’ll hire and develop the team, set priorities and quality standards, and help solve problems across customer workflows, code, APIs, and data. Working closely with Engineering, Product, and our customer teams, you’ll turn customer-specific implementations into reusable tools and practices that help Valerie scale. Your work will directly shape how quickly customers see value, how much work we automate, and how reliably we deliver as we grow.

## What you’ll do

- Build and lead the team. Hire exceptional talent, coach people through complex work, and build the structure and standards to support a growing function.
- Translate customer needs into reliable AI agents. Lead workflow discovery, define agent behavior, and align customers on scope, timelines, and tradeoffs.
- Own agent delivery. Guide the team through workflow design, code development, testing, and troubleshooting. Set a high bar for reliability and determine where Engineering support is needed.
- Expand automation after launch. Use performance data to identify where agents fall short, prioritize improvements, and reduce manual work while protecting quality and customer trust.
- Drive cross-functional execution. Align Engineering, Product, Customer Strategy, and Operations on priorities, resolve dependencies, and move quickly from decisions to results.
- Make implementation and automation repeatable. Turn lessons from launches and ongoing optimization into reusable workflows, tests, tools, and practices that help the team deliver faster and improve agents consistently.

## What you bring

- Relevant experience. 6-10+ years across consulting, strategy & operations, solutions engineering, technical implementation, analytics, finance, product, or related roles, including experience leading teams and hands-on experience at a high-growth startup.
- Team leadership. You have led teams through complex work, coached teammates, and held a high bar for results. You’re ready to take ownership of hiring, developing, and scaling a strong team.
- Customer-facing judgment. You uncover requirements, explain technical concepts clearly, and set expectations while earning customer trust.
- Hands-on technical judgment: You can troubleshoot workflows across code, APIs, and data using SQL, logs, and tests; ship reliable customer-specific code with AI coding tools; and judge when Engineering support is needed. We value practical technical judgment; Engineering experience is helpful but not required.
- Analytical rigor. You get to the root of problems and use evidence to weigh customer impact, urgency, effort, and long-term scalability.
- High-velocity, hands-on execution. You bring structure to ambiguous work, deliver across technical and nontechnical teams, and learn new tools to improve results.

Bonus points

- Experience deploying or improving AI agents at scale.
- Experience at a top-tier consulting firm.
- Experience managing managers and developing new people leaders.
- Familiarity with healthcare operations, EHRs, or healthcare integrations.

## What We Offer

- Build and lead a core function at an AI-native startup, with direct influence on customer outcomes, company growth, and operating efficiency
- Competitive salary, equity and benefits including medical, dental, vision, 401(k) and flexible PTO
- SF Office: Daily catered lunch and dinner reimbursement

## About Valerie Health

## Company Overview
- **One-liner**: Valerie Health provides an AI-powered front office platform that automates patient engagement, referral management, and administrative workflows for independent physician groups.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, USA (with a second office in Chattanooga, Tennessee)
- **Founded**: 2024
- **Founders**: Peter Shalek (CEO) and Nitin Joshi (CTO)

## Core Business
- **Primary industry**: Healthcare Technology (Health IT / Practice Management)
- **Target customers**: Independent provider groups and physician practices (B2B)
- **Mission/purpose**: To help independent provider groups thrive by modernizing their front office operations through AI, enabling them to compete with large health systems and deliver better patient access, experience, and outcomes.

## Products & Services
- **AI Front Office Platform**: An integrated system that automates patient communication, referral management, document classification, data extraction, and workflow orchestration. The platform is HIPAA compliant, SOC 2 Type II certified, and designed to integrate seamlessly with existing EMRs, practice management systems, and fax infrastructure. [valeriehealth.com](https://valeriehealth.com/)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Raised $30 million in Series A funding (as reported by Fortune) [valeriehealth.com](https://valeriehealth.com/)
- **Notable Investors/Partners**: Backed by "world-class investors" (specific names not listed on the company site, but the Fortune article likely names them). Trusted by "leading independent groups."
- **Growth Signals**: The company was founded in 2024 and has already raised a significant Series A ($30M), indicating strong investor confidence. They are actively hiring across multiple functions (Engineering, Sales, Marketing, Operations) in two US cities, signaling rapid scaling.

## Competitive Advantages
- **Deep healthcare + tech expertise**: Founders combine experience from Stripe/Uber (Nitin Joshi, CTO) and Optum/AbleTo (Peter Shalek, CEO), blending frontier technology with deep provider operations knowledge. [valeriehealth.com](https://valeriehealth.com/company/about)
- **Purpose-built for independents**: Unlike generic automation tools, Valerie is specifically focused on the unique needs and pain points of independent provider groups, a massive and underserved market.
- **Embedded, not additive**: The platform integrates into existing workflows and tech stacks (EMR, fax), reducing friction and adoption barriers.
- **Privacy-first design**: HIPAA compliant and SOC 2 Type II certified from day one, with data security as a core architectural principle.

## Strategic Focus
- **Scaling the AI front office**: Using the Series A capital to deploy their platform to more independent groups and expand the capabilities of their AI agents.
- **Hiring across the board**: Aggressively building out the team in Engineering, Customer Strategy, Sales, and Operations to support growth.
- **Deepening integrations**: Continuing to ensure seamless operation with a wide variety of EMR and practice management systems.

## Why Work Here
- **Mission-driven**: The company exists to help independent providers succeed, which directly impacts patient access and care quality. The culture is centered on this purpose ("Providers First"). [valeriehealth.com](https://valeriehealth.com/company/careers)
- **High-impact, early-stage**: As a 2024 startup with strong funding, employees have significant ownership and the ability to shape the product and company from an early stage.
- **Hybrid work environment**: Offers a hybrid model with offices in San Francisco, CA, and Chattanooga, TN. Some roles are remote-friendly.
- **Strong compensation & benefits**: Offers competitive salary, equity, 401(k), medical/dental/vision insurance, unlimited PTO, and team offsites. [valeriehealth.com](https://valeriehealth.com/company/careers)
- **Engineering & culture values**: The company emphasizes ownership ("No Bystanders"), urgency, learning, craft, and staying close to the "ground truth" of healthcare operations. [valeriehealth.com](https://valeriehealth.com/company/careers)

## Sources
1. [valeriehealth.com](https://valeriehealth.com/)
2. [valeriehealth.com/company/about](https://valeriehealth.com/company/about)
3. [valeriehealth.com/company/careers](https://valeriehealth.com/company/careers)
4. [jobs.ashbyhq.com/valeriehealth](https://jobs.ashbyhq.com/valeriehealth)
5. [builtin.com/company/valerie-health](https://builtin.com/company/valerie-health)

## Other roles at Valerie Health

- [Business Development Representative](https://feeny.ai/job/business-development-representative-valerie-health-san-francisco-3st7fqvpkpv4) — San Francisco, CA
- [Director of Agent Operations](https://feeny.ai/job/director-of-agent-operations-valerie-health-san-francisco-3ss12p8q0px0) — San Francisco, CA
- [Agent Operations](https://feeny.ai/job/agent-operations-valerie-health-san-francisco-qbjnj1pmkjv2) — San Francisco, CA
- [Agent Deployment](https://feeny.ai/job/agent-deployment-valerie-health-san-francisco-qnf5p1xhjfyv) — San Francisco, CA
- [Customer Strategy](https://feeny.ai/job/customer-strategy-valerie-health-san-francisco-e85jk9qntvzy) — San Francisco, CA
- [Operations Coordinator - Second Shift](https://feeny.ai/job/operations-coordinator-second-shift-valerie-health-chattanooga-9gg2d84hz70b) — Chattanooga, TN
- [Operations Team Lead - Second Shift](https://feeny.ai/job/operations-team-lead-second-shift-valerie-health-chattanooga-mxjbh591k4n7) — Chattanooga, TN
- [Software Engineer - Agent Harness](https://feeny.ai/job/software-engineer-agent-harness-valerie-health-san-francisco-9vaqkbckwyft) — San Francisco, CA
- [Software Engineer - Product](https://feeny.ai/job/software-engineer-product-valerie-health-san-francisco-fdqxgb8vq5hk) — San Francisco, CA
- [Operations Team Lead](https://feeny.ai/job/operations-team-lead-valerie-health-chattanooga-0n4xwjy7jq1j) — Chattanooga, TN