---
title: 'Director of Analytics at Collective Health'
canonical: 'https://feeny.ai/job/director-of-analytics-collective-health-san-francisco-hzd8fdjjk2d7'
type: 'job'
last_seen: '2026-09-08'
---

# Director of Analytics at Collective Health

- **Company:** Collective Health
- **Location:** San Francisco, CA
- **Compensation:** $200k–$250k
- **Posted:** 2026-06-12
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.collectivehealth.com/apply/?gh_jid=7994891

## Job description

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

## About the Role

We are looking for a Director of Analytics to lead our healthcare analytics function through a pivotal transformation. This is not a steady-state management role — we are modernizing our client reporting infrastructure from the ground up, and you will own that mandate from vision to delivery.

You will lead a team of analysts, partner closely with Customer Success, Customer Experience, and Data Engineering, and serve as the primary analytics thought partner to our internal and external stakeholders — including direct engagement with clients. The right person brings deep healthcare data expertise, a builder's mindset, and the credibility to earn trust with both technical teams and business partners quickly.

This role sits at the center of how Collective Health uses data to serve its clients. Done well, it changes how our clients experience their benefits — and how our internal teams make decisions.

What you’ll do:

Strategic Leadership

- Own the analytics strategy and roadmap — not just maintain it; build it from a clear-eyed assessment of current state and a sharp view of where the function needs to go
- Lead Client Reporting 2.0: audit what exists, design a modern replacement, and deliver an automated, scalable reporting infrastructure that clients trust and CS can stand behind
- Collaborate with senior leadership across Product, Operations, Engineering, Customer Success, and Customer Experience to align analytics initiatives with business priorities
- Serve as a direct partner and analytics representative in client conversations, QBRs, and escalations — alongside CS, not behind them

Analytics

- Oversee end-to-end analysis of claims, member, and benefits data to surface trends, inefficiencies, and opportunities for cost savings or process improvement
- Shift the analytics function from reactive (answering requests) to proactive — surfacing insights that inform product, CS strategy, and executive decision-making before someone has to ask
- Lead initiatives to improve claims adjudication accuracy, reduce denials, and enhance payment integrity
- Drive AI-informed analytics — leveraging LLMs, RAG architecture, and generative AI tools to deliver smarter, faster insights at scale
- Data Management & Reporting
- Direct the development of dashboards, scorecards, and KPIs that monitor performance across the claims lifecycle and client experience
- Establish and enforce data quality standards, metric governance, and documentation norms — so the same number means the same thing everywhere, every time
- Build the data contract and observability framework that protects both the analytics team and its downstream consumers

## Team Development

- Lead, mentor, and grow a high-performing analytics team with capabilities spanning data science, analytics engineering, reporting, and business intelligence
- Set a high bar on delivery accountability — clear roadmaps, defined milestones, and a culture where commitments are kept
- Foster an environment of continuous learning, direct feedback, and intellectual honesty

Compliance & RiskEnsure all analytics processes adhere to HIPAA and other regulatory requirements.Identify and mitigate data risks, particularly in claims and member/provider data.

To be successful in this role, you’ll need:

Required

- Healthcare domain expertise — deep, working knowledge of claims data, member data, payer-provider models, and the regulatory environment (HIPAA, ICD, CPT, HCPCS, HL7, EDI 837); this is required, not preferred
- 10+ years in healthcare analytics with 3+ years in claims processing analytics and 3+ years leading analytics teams
- Proven transformation experience — has modernized or built an analytics function from scratch, not just managed inherited infrastructure
- Technical fluency in the modern data stack — Looker (or equivalent BI platform), SQL, dbt, cloud data warehouse (Snowflake, Databricks, or BigQuery), orchestration tooling (Airflow or equivalent)
- AI / ML literacy — working familiarity with LLMs, RAG architecture, and generative AI tools (Google Vertex, OpenAI, or equivalent); able to guide the team on applied AI use cases without needing to build models personally
- Client-facing experience — comfortable presenting data to non-technical external audiences, navigating client escalations, and representing analytics in high-stakes conversations
- Startup operating experience — has worked in a fast-moving, high-ambiguity environment; understands that speed, responsiveness, and ownership look different at a startup than at a large enterprise
- People leadership depth — has hired, developed, and when necessary managed out; gives direct feedback and does not let performance issues linger
- Bachelor's degree in a quantitative field (Statistics, Health Informatics, Computer Science, Actuarial Science, or similar); Master's preferred but not required

Preferred:

- Experience with value-based care analytics or population health
- Exposure to machine learning models and predictive analytics in a healthcare setting
- Familiarity with data observability tooling (Monte Carlo, Great Expectations, or equivalent)
- Experience with master data management and data architecture at scale

## Key Competencies

- Delivery Accountability — owns a roadmap, manages dependencies, ships without needing constant oversight
- Strategic thinking paired with hands-on execution — knows when to lead from the front
- Strong communication across technical and non-technical audiences, including clients and executive leadership
- Healthcare domain credibility — earns trust quickly with CS, CX, and clients because they know the space
- Cross-functional partnership — builds relationships, influences without authority, and navigates competing priorities with grace

Pay Transparency Statement

This is a hybrid position based out of our San Francisco office, with the expectation of being in office at least two weekdays per week.#LI-hybrid

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for 350,000 stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/. San Francisco, CA Pay Range $200,000—$250,000 USD

Why Join Us?

- Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
- Impactful projects that shape the future of our organization
- Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
- Flexible work arrangements and a supportive work-life balance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.

Privacy Notice

For more information about why we need your data and how we use it, please see our privacy policy: [https://collectivehealth.com/privacy-policy/](https://www.google.com/url?q=https://collectivehealth.com/privacy-policy/&sa=D&source=calendar&ust=1673199018797635&usg=AOvVaw1JzrJxyoJc-0fOfzJZ8AMO).

## About Collective Health

## Company Overview
- **One-liner**: Collective Health is a technology-driven third-party administrator (TPA) that provides a unified platform for self-funded employers to manage health benefits, administration, and care navigation.
- **Entity Type**: Private
- **Headquarters**: San Francisco, California, USA (with major offices in Lehi, Utah, and Plano, Texas)
- **Founded**: 2013
- **Founders**: Ali Diab (Co-founder & CEO)

## Core Business
- **Primary industry**: Healthcare technology (Health benefits administration / Third-Party Administration)
- **Target customers**: B2B – Self-funded employers of all sizes, including enterprise clients like Red Bull, Uber, Zoom, Live Nation, Driscoll’s, and The Wonderful Company.
- **Mission statement**: "To make it easier to understand, navigate and pay for healthcare."

## Products & Services
- **Collective TPA™**: A modern, independent third-party administration platform that handles plan administration, claims processing, and cost management for self-funded employers. It offers a 99.91% claims process accuracy rate.
- **Navigation & Advocacy**: A high-touch, high-tech benefits front door that provides end-to-end care navigation, proactive care suggestions, and integrated access to all benefits. It boasts an industry-leading 70 NPS (vs. industry average of 30) and 86% member satisfaction.
- **Benefits Hub**: An integrated platform that brings together all benefits (including ancillary partners) into one place, featuring extensive network partnerships, a vetted Premier Partner Program™, and the Partner Collective® tool.
- **Collective AI (CAI™)**: An AI-powered layer across the platform that acts as a 24/7 AI companion (within My Collective®), supercharges Member Advocates, and brings efficiency to plan implementation and operational workflows. Built on a privacy-by-design framework.
- **Member Advocate Program**: A human support layer of Member Advocates (including bilingual Spanish speakers) who help members navigate their healthcare benefits, with no prior experience required for entry-level roles.

## Market Standing
- **Valuation**: Not publicly disclosed (private company).
- **Key Metric**: Over $25 billion in medical claims processed to date; serves over 800,000 members across all 50 states.
- **Notable Investors/Partners**: Not explicitly listed on the provided materials, but customers include Red Bull, The Wonderful Company, Boot Barn, Live Nation, Driscoll’s, Uber, and Zoom.
- **Growth Signals**: The company has processed over $25B in claims, serves over 800k members, and is actively hiring across engineering, product, and customer service roles, indicating strong growth. It has also received HITRUST r2 certification and NCQA accreditation, signaling trust and maturity.

## Competitive Advantages
- **Independent and transparent**: Collective Health positions itself as an independent TPA, avoiding the conflicts of interest inherent in carrier-owned or vertically integrated solutions. They emphasize transparency in pricing and plan design.
- **High-tech + high-touch model**: Combines a modern, AI-powered platform with dedicated human Member Advocates, achieving a 70 NPS (far above the industry average of 30) and 86% member satisfaction.
- **Proven cost savings**: Claims to deliver up to $600 in potential savings per employee per year using its plans and programs.
- **Strong partner ecosystem**: Integrates with over 140 innovative partners across 30+ clinical categories, offering flexibility and choice to employers.
- **Data and analytics**: Leverages a modern tech stack (Java, Python, React, AWS, GCP, Databricks, Spark) to provide employers with data-driven insights to optimize outcomes.

## Strategic Focus
- **AI-first innovation**: The company is heavily investing in its "Collective AI" (CAI) platform, hiring for roles like Staff AI Engineer – Agentic AI and Automation and Lead Software Engineer, Agentic AI Systems, signaling a focus on agentic AI to automate and enhance member navigation and operational workflows.
- **Expanding member base and client acquisition**: With over 800k members and marquee clients, the focus is on scaling the platform to more self-funded employers.
- **Deepening the care navigation experience**: Continuing to build out the end-to-end care navigation and advocacy model to de-risk rising-cost claimants and improve health outcomes.
- **Maintaining high-quality service**: The company emphasizes its 99.91% claims accuracy and high NPS, suggesting a strategic focus on operational excellence and member satisfaction as a growth driver.

## Why Work Here
- **Mission-driven culture**: The company is deeply focused on transforming healthcare with technology, offering employees the chance to work on "some of the most challenging and interesting problems in AI, ML, distributed systems, data pipelines, analytics, user experience, system reliability, security, and privacy."
- **Strong benefits and ownership culture**: Collective Health offers up to 100% of employee premiums for medical, dental, and vision plans, equity packages for all employees, a $100 monthly wellness stipend, 12 paid holidays, parental leave, and a sabbatical program (4 weeks off for every 5 years of tenure).
- **Engineering excellence**: The engineering team works with a modern tech stack (AngularJS, React, Java, Python, Databricks, Postgres, AWS, GCP, Spark) and emphasizes good code, continuous learning, and knowledge sharing.
- **Career growth and mobility**: The Member Advocate program is designed for career starters with no prior experience, and high performers can move internally to other roles and teams within their first year.
- **Diversity and inclusion**: The company has Employee Resource Groups (ERGs), a focus on mitigating bias in hiring, and a commitment to providing equal opportunity. They also run a bilingual (Spanish) support program to serve a diverse member base.
- **Work locations**: Hybrid/office presence in San Francisco (CA), Lehi (UT), and Plano (TX), offering flexibility across major tech and business hubs.
- **Recognition**: Great Place to Work-Certified, HITRUST r2 certified, NCQA accredited, and recipient of Silver and Bronze Stevies and Training magazine’s APEX Awards.

## Sources
1. [collectivehealth.com - Company Overview](https://collectivehealth.com/company-overview/)
2. [collectivehealth.com - Main Site](https://collectivehealth.com/)
3. [jobs.collectivehealth.com - Careers Page](https://jobs.collectivehealth.com/)
4. [jobs.collectivehealth.com - Open Listings](https://jobs.collectivehealth.com/listings/)
5. [collectivehealth.com - Leadership](https://collectivehealth.com/company-overview/leadership/)

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