---
title: 'Director of Care | Complex Mental Health at Carewest Innovative Healthcare'
canonical: 'https://feeny.ai/job/director-of-care-complex-mental-health-carewest-innovative-healthcare-calgary-sfvwzs4rjsh9'
type: 'job'
last_seen: '2026-11-12'
---

# Director of Care | Complex Mental Health at Carewest Innovative Healthcare

- **Company:** Carewest Innovative Healthcare
- **Location:** Calgary, Canada
- **Employment:** temporary
- **Work type:** onsite
- **Posted:** 2026-11-09
- **Last confirmed live:** 2026-11-12
- **Apply:** https://jobs.lever.co/carewest/c1f6557f-a6c8-49da-b401-ba6d1b0fa9f7

## Job description

Here’s your chance to be a part of our story!  Carewest is one of Calgary’s leaders in exceptional care and we are looking for passionate helpers to join our team.

At Carewest, our mission is to support all clients in maintaining their quality of life as they transition through their health care journey. Our core values of Caring, Relationships, Excellence, Accountability and Teamwork guide how we provide care to those who need it the most.

With a strong focus on delivering quality care & safety to our residents & clients we strive to attract innovative thinkers looking for a rewarding career.

Help us make a difference and connect with us today!

Position Details: Position Status: Temporary Full Time Term Ends: December 1, 2027 Location: Bridgeland Riverside Continuing Care Centre, Director Complex Mental Health Hours: 77.50 FTE: 1.00 Shift: Days Shift Times: 0800-1615 Union: Non-Union Management

The Opportunity

Position Summary: Reporting to the Executive Director, the Director of Care, Complex Mental Health Care provides operational and clinical leadership for the Complex Mental Health, Long Term Care Program at the Bridgeland Riverside Continuing Care Centre (BRCCC). This position is accountable for quality care, resident and family experience, interdisciplinary team effectiveness, workforce planning, financial stewardship, regulatory compliance, and continuous quality improvement.

The Director of Care provides leadership for a specialized program serving residents with complex mental health, behavioural, cognitive, and psychosocial needs. The role requires demonstrated expertise in mental health leadership, and trauma informed care, complex behaviours, and interdisciplinary practice. In addition to operational responsibilities, the Director of Care will play a key role in program planning, operational readiness, commissioning, and transition activities associated with the new Bridgeland Riverside Continuing Care Centre opening in 2027.

Program Summary: Complex Mental Health is a specialized mental health continuing care and post-acute program providing comprehensive care for adults with complex behavioural, cognitive, and mental health needs, including severe and persistent mental illness, dementia, acquired brain injury, and concurrent disorders. Through an interdisciplinary approach, the program delivers person centered care in a safe and therapeutic environment that supports quality of life, dignity, and meaningful engagement.

Qualifications & Experience: -Bachelor's Degree in a health-related discipline preferred.

- Current registration with CARNA or appropriate professional licensing college.
- Progressive leadership experience in a healthcare environment, including leadership of teams of significant size, complexity and diversity.
- Demonstrated ability to manage change and create innovative solutions for complexand diverse issues.
- Demonstrated ability to communicate well - both written and verbal, and engage with internal and external stakeholders. Strong leadership skills, including demonstrated ability and comfort with decision-making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others.
- Commitment in building teams towards a common purpose.
- Proven ability to foster partnerships and to achieve organizational goals within a large, diverse organization.
- Ability to foster a climate of cooperation amongst, and build relationships with, foundations, committees, and other partners.
- Knowledge and experience in the application of conflict resolution strategies.
- Client and Family focused, with a commitment to providing high quality services.
- Ability to continually analyze effectiveness of strategies and implement quality and process improvements.
- Demonstrates respect for culture and diversity. Able to demonstrate competence in the development of new programs and services to meet the needs of the population.

Preferred:

- PROSCI change management modules or certification.
- LEAN, Six Sigma, or AHSAIW modules. Accreditation experience.

About Carewest: We select dedicated people just like you to care for our clients, those who offer compassion, knowledge and commitment to the treatment, progress, outcomes and lives of our clients. We are motivated to employ individuals who are passionate about what they do and, are naturally driven to uphold our client-centered approach, contribute to best-practice solutions and a desire to take their careers to the next level within Carewest.

We are one of Canada’s largest public healthcare providers of complex continuing care, rehabilitation and recovery services, and a wide variety of community programs for both seniors and others requiring specialized care. With 13 locations across Calgary and a team of over 3000 employees, we offer a diverse, interdisciplinary, and expert community of health care professionals. Our innovative practices allow for optimal opportunities to learn, grow, and excel with us.

Employees are required to use technologies, devices, resources, and systems provided by the employer, as per Carewest policy and procedure. Adherence to relevant privacy legislation and best practice including HIA, ATIA, POPA, and InfoCare Behaviours, is required.

Successful applicants not currently working for Carewest will need to provide a suitable police records check and vulnerable sector screen. Successful applicants may need to provide immunization records for positions in certain environments. Carewest is an equal opportunity employer and values the diversity of the people and communities we serve. We are committed to attracting, engaging, and developing a diverse and inclusive workforce. For more information on Carewest, please visit our website at carewest.ca.

## About Carewest Innovative Healthcare

## Company Overview
- **One-liner**: Carewest Innovative Healthcare is a non-profit public healthcare provider based in Calgary, Alberta, offering long-term care, rehabilitation, recovery services, and community programs for seniors and adults of all ages.
- **Entity Type**: Public non-profit (wholly-owned subsidiary of Assisted Living Alberta; no equity funding or ticker)
- **Headquarters**: Calgary, Alberta, Canada
- **Founded**: 1961
- **Founders**: Not applicable (established as a public health authory)

## Core Business
- Primary industry: Healthcare services – continuing care, rehabilitation, and community health
- Target customers: Patients and residents across the lifespan (seniors, adults with complex needs, mental health, rehabilitation clients); B2C (individuals) and B2G (funded by Alberta Health Services)
- Mission: To provide excellent, person-centered care that promotes choice, independence, and quality of life in a safe and compassionate environment.

## Products & Services
- **[Long-Term Care Services]**: 24/7 nursing care and support for residents at 14 sites across Calgary. Type: Healthcare service.
- **[Rehabilitation & Recovery Services]**: In-patient and out-patient programs including musculoskeletal, geriatric mental health, and complex continuing care. Type: Healthcare service.
- **[Community & Day Programs]**: Day hospitals, social/leisure activities, and support for seniors living at home. Type: Community service.
- **[Complex Mental Health Care]**: Specialized units for adults with complex behaviours and mental health conditions, including a harm reducton program. Type: Healthcare service.
- **[Operatonal Stress Injry Clinic]**: Support for veterans and first responders affected by occupational stress injuries (locations in Calgary and Red Deer). Type: Outpatient clinical service.

## Market Standing
- **Valuation/Market Cap**: Not applicable (non-profit public provider)
- **Key Metric**: Annual revenue $100M–$500M (LinkedIn estimate); employs ~2,600–3,000 staff (company website & Linkedin)
- **Notble Investors/Partners**: Publicly funded through Alberta Health Services; parent organization Assisted Living Alberta
- **Growth Signals**: +8.8% headcount growth year-over-year (LinkedIn); new Bridgeland Riverside Continuing Care Centre in development; expanding community-based programs

## Competitive Advantages
- **Integrated continuum of care** – from long-term care to rehabilitation to community day programs, all under one system.
- **Not-for-profit status** ensures reinvestment in patient care and staff support rather than shareholder returns.
- **Deep local presence** – 14 facilitys across Calgary, over 950 long-term care residents and 350 rehabilitation beds served annually.
- **Recognized top employer** – named one of Alberta’s Top Employers for work/life balance, benefits, and team environment.

## Strategic Focus
- **Expansion of continuing care capacity** with new builds (e.g., Bridgeland Riverside Centre).
- **Enhance of specialized mental health and harm reducton services** (Complex Mental Health/Harm Reducton Program).
- **Investent in workforce** – continuing education, committee partipation, and employee well-being initiatives.
- **Adoption of technology in care delivery** (AI in hiring processes, digital scheduling – implied by Lever careers portal use).

## Why Work Here
- **Culture**: emphasis on caring, relationships, exellence, accountability, and teamork. Staff are encouraged to bring heart to work.
- **Work Environment**: All roles are on-site (in-person care delivery). Shifts include full-time, part-time, and casual positions.
- **Benefits**: Competitive wages, medical/dental coverage for regular part-time (30+ hours bi-weekly) and full-time staff.
- **Professional Development**: Internal training, educational opportunites, committee involvement, and growth across disciplines. Notable per: “We hire for attitude and heart as much as skill.”
- **Recognition**: Alberta’s Top Employer – highlights strong work/life balance and collaborative environment.
- **Volunteer Opportunites**: ~500 volunteers contribute 10,000+ hours annually, integrated into care teams.

## Sources
1. [carewest.ca – Our History](https://carewest.ca/our-history/)
2. [carewest.ca – Working at Carewest](https://carewest.ca/working-at-carewest/)
3. [carewest.ca – Careers](https://carewest.ca/careers/)
4. [linkedin.com/company/carewest-innovative-health-care](https://linkedin.com/company/carewest-innovative-health-care)
5. [jobs.lever.co/carewest – Current openings](https://jobs.lever.co/carewest)

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