--- title: 'Director of Client Relations at Ernest' canonical: 'https://feeny.ai/job/director-of-client-relations-ernest-san-antonio-texas-hsc1kjrfwzz0' type: 'job' last_seen: '2026-09-07' --- # Director of Client Relations at Ernest - **Company:** Ernest - **Location:** San Antonio Texas, United States - **Posted:** 2026-02-26 - **Last confirmed live:** 2026-09-07 - **Apply:** https://job-boards.greenhouse.io/ernestpackagingsolutions/jobs/4658278006 ## Job description Director of Client Relations (aka Director of Sales) Location: San Antonio, TX Sales Territory: Local radius Full-time | Base Salary + Bonus | Comprehensive Benefits | Exceptional Culture Salary range and comp: 100 - 130k + bonus + perks At Ernest, our people are the heart of our success and that includes our clients. As we continue to grow, we’re looking for a Director of Client Relations to lead from the front. This is more than a sales leadership role, it’s about building deep relationships, championing a high-performance team, and becoming the face of Ernest in your territory. We’re looking for a talented and driven sales leader who can inspire a team of Client Relationship Managers (CRMs), drive growth through new business development and account expansion, and create unforgettable client experiences along the way. You know how to lead in every setting from boardrooms to BBQs, ballgames to cold call walk-ins and you make clients feel like partners and teams feel unstoppable. If that’s your style, you’ll fit right in at Ernest. What You'll Do: Lead and Develop a Territory Sales Team - Motivate and manage a team of B2B Client Relationship Managers (aka outside sales reps) - Drive performance, accountability, and professional development - Coach your team in sales strategies, tools, and account planning - Lead monthly sales meetings and conduct regular reviews to keep goals on track Act as the Territory’s Sales Leader and Brand Ambassador - Serve as the go-to sales leader for your region internally and externally - Build authentic, lasting relationships with business clients - Represent Ernest at appreciation events, sports outings, and client meetings - Partner with supplier reps to drive value and strengthen relationships Drive New Business and Grow Existing Accounts - Guide and support your Client Relationship Managers as they hunt for new business and grow key accounts - Equip your team to uncover client needs, deliver customized solutions, and build long-term loyalty - Coach CRMs to deepen account penetration and maximize GTM growth across their portfolios - Be a strategic partner in removing roadblocks, navigating client challenges, and ensuring successful outcomes Lead with Operational Excellence - Create and execute a yearly business plan focused on profitable growth - Recommend process improvements to elevate the sales function - Support company policies related to credit, collections, pricing, and more - Approve pricing deviations and oversee sales promotions, campaigns, and contests What You Bring - Proven B2B outside sales success - Experience managing and growing an outside B2B sales team - Strong leadership, communication, and coaching abilities - Track record of strategic thinking and operational execution - Confidence in building rapport at all levels from clients to colleagues - Valid driver’s license and a clean driving record - Industry experience not required but relevant outside sales experience is a must Why Ernest? We don’t just build sales teams, we build careers. Our culture is rooted in connection, development, and a shared belief that when one of us moves forward, we all move forward. You’ll be empowered to lead, equipped to succeed, and supported by a team that celebrates every win, big or small. Let’s build something great together! Wanna see what makes us awesome? Hit play on our latest videos: [Newest Company Video with Keanu Reeves!](https://youtu.be/CDYuK9NXli8) [Watch us make a cardboard skateboard with Tony Hawk!](https://youtu.be/jtM7HJ4Nk_M) Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers’ needs, even if we have to invent it! ## About Ernest ## Company Overview - **One-liner**: Ernest Packaging Solutions is a family-owned packaging and supply chain company that provides end-to-end solutions including design, production, and supply chain management for industrial and consumer clients. - **Entity Type**: Private (family-owned, bootstrapped since 1946) - **Headquarters**: Los Angeles, California, United States - **Founded**: 1946 - **Founders**: Ernest and Charles (brothers) ## Core Business - **Primary industry**: Packaging and Containers Manufacturing; supply chain management - **Target customers**: B2B – mid-market to enterprise clients across industries (industrial, consumer goods, food & beverage, temperature-sensitive products) - **Mission/purpose**: “To be the place where meaningful human connections happen” – Focus on relationship-driven service and innovative packaging solutions. ## Products & Services - **Packaging Design and Production**: Custom packaging for industrial, consumer, and temperature-controlled applications, including sustainable packaging. - **Packaging Supply Chain Management**: End-to-end logistics optimization, vendor management, and cost reduction. - **Packaging Process Design and Automation**: Automated packaging line design, testing, and validation to improve efficiency. - **Facility and Safety Solutions**: Industrial supplies and safety products beyond packaging. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private family-owned) - **Key Metric**: Annual Revenue ≈ $250M (LinkedIn estimate, 2024) - **Notable Investors/Partners**: Self-funded; key long-term clients include Amgen, AT&T, and various Fortune 500 companies - **Growth Signals**: Headcount grew 10.5% YoY (511 employees, per LinkedIn); operates 14+ U.S. locations and 9 countries; client tenure averages 25+ years; 80 years of industry experience. ## Competitive Advantages - **Long-term client relationships**: Average client tenure of 25 years demonstrates trust and durable partnerships. - **Family-owned stability**: Independent decision-making without shareholder pressure, allowing emphasis on relationships over short-term profits. - **Full-service offering**: Design, production, supply chain, automation, and safety – a one-stop shop. - **Culture of innovation**: “Challenge conventions” and “creative solutions” embedded in company values. ## Strategic Focus - **Moving beyond packaging**: Expanding into end-to-end business solutions (supply chain, facility safety, process automation). - **Geographic growth**: Continued expansion across U.S. markets and international reach (UK, France, Nigeria, Ghana, etc.). - **Sustainability**: Emphasizing sustainable packaging designs and helping clients reduce environmental impact. - **Human-centric service**: Deepening client relationships through a “customer-first” philosophy. ## Why Work Here - **Culture**: Values-driven with an emphasis on integrity, play-to-win attitude, and community involvement. Described as “challenging” but supportive – “not for the faint of heart, and definitely not for jerks.” - **Work Policy**: In-office / on-site (multiple locations nationwide; no remote or hybrid mentioned). - **Benefits**: Competitive compensation, personal/family benefits, community involvement, growth and development programs, and a “Dream” of meaningful human connections. - **Recognition**: Regular employee appreciation and celebration; open-door policy from leadership. - **Growth**: Career empowerment and professional development are core values; active job postings (60+ listed) indicate ongoing hiring. ## Sources 1. [Ernest Packaging Solutions – About Us](https://www.ernestpackaging.com/about-us/) 2. [Ernest Packaging Solutions – Careers](https://www.ernestpackaging.com/careers/) 3. [Ernest Packaging Solutions – Homepage](https://www.ernestpackaging.com/) 4. [LinkedIn – Ernest Packaging Solutions](https://www.linkedin.com/company/ernest-packaging-solutions) 5. [Built In – Ernest Packaging Solutions Profile](https://builtin.com/company/ernest-packaging-solutions) ## Other roles at Ernest - [General Manager](https://feeny.ai/job/general-manager-ernest-avondale-arizona-kxq2z08eb69w) — Avondale Arizona, United States - [Client Coordinator](https://feeny.ai/job/client-coordinator-ernest-san-luis-obispo-california-3bnjf3p0exzf) — San Luis Obispo California, United States - [Accounts Receivable Coordinator](https://feeny.ai/job/accounts-receivable-coordinator-ernest-los-angeles-california-q45h5txmfzz1) — Los Angeles California, United States - [Client Coordinator](https://feeny.ai/job/client-coordinator-ernest-reno-nevada-dyyaz7e5tndm) — Reno Nevada, United States - [Class A Driver](https://feeny.ai/job/class-a-driver-ernest-fresno-california-btnd1n6k6h8y) — Fresno California, United States - [Client Coordinator](https://feeny.ai/job/client-coordinator-ernest-vista-california-26gv51rh09dx) — Vista California, United States - [Class A Driver](https://feeny.ai/job/class-a-driver-ernest-salt-lake-city-utah-hr75nvq9tcjj) — Salt Lake City Utah, United States - [Corporate Recruiter](https://feeny.ai/job/corporate-recruiter-ernest-los-angeles-california-nftm7d3v78cd) — Los Angeles California, United States - [Client Coordinator](https://feeny.ai/job/client-coordinator-ernest-commerce-california-8914v1rnysjh) — Commerce California, United States - [Client Logistics Manager](https://feeny.ai/job/client-logistics-manager-ernest-portland-oregon-w9skrs3h006v) — Portland Oregon, United States