---
title: 'Director of Client Success at PHIL'
canonical: 'https://feeny.ai/job/director-of-client-success-phil-remote-mzd3gdm4qwzd'
type: 'job'
last_seen: '2026-11-08'
---

# Director of Client Success at PHIL

- **Company:** PHIL
- **Location:** Remote
- **Compensation:** $160k–$200k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.ashbyhq.com/Phil/9e07a044-085f-4097-a54f-f5823c8c8ed3

## Job description

## About PHIL

Getting a prescription filled shouldn’t be the hardest part of starting treatment. Yet for many patients, it is. PHIL is a Series D health-tech company building the platform that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers so patients can get their medication quickly and affordably. Our digital hub and pharmacy platform handles everything from enrollment and benefits verification to prior authorization, copay support, and home delivery. For manufacturers, that means more patients start therapy and stay on it, plus the commercial insight to keep improving access. We’re a diverse team of people from a wide range of backgrounds, united by a focus on the patient experience.

## The role

We’re hiring a Director of Client Success to own the relationship with a small portfolio of our largest pharmaceutical manufacturer clients. This is a strategic relationship-ownership role, not a message-passing or project-management role. Our programs move fast, and the person in this seat is the client’s first call when something stalls. You’ll report to the SVP, Client Success and work closely with Strategy & Analytics, Product, Operations, and Client Strategy. You lead the relationship and bring those teams in as experts, and you hold the bar for what PHIL delivers.

## What you’ll own

- Your client portfolio: Be accountable for the health, renewal, and growth of each account, and serve as the primary executive point of contact.
- Multi-level relationships: Build relationships across market access, commercial, and patient services, from day-to-day program teams to VP and SVP leaders.
- Quarterbacking delivery: Coordinate PHIL’s internal teams around each client’s priorities, track every open item, and make sure nothing falls through the cracks.
- The value story: Lead business reviews and key client conversations, translating program results into the value each brand cares about.
- Anticipating issues: Spot client needs and risks early, so clients never raise a problem PHIL didn’t already know about.
- Growth: Work with Client Strategy on program improvements and bring new opportunities within client portfolios to Business Development.

What success looks like in your first year

- By 90 days: You’ve met every key stakeholder at your accounts, learned how PHIL’s programs work end to end, and built an account plan for each client.
- By 6 months: You’ve led a business review for each account, and clients are coming to you first with issues and priorities.
- By 12 months: Your accounts are renewing and growing, each has an executive sponsor at VP level or above, and you’ve surfaced at least one new-brand opportunity to Business Development.

## What you’ll bring

Our strongest candidates have owned a few large, high-value client relationships at a fast-moving company, and they take real ownership of outcomes. Pharma experience helps, but it isn’t required.

- Experience owning B2B enterprise client relationships, with accountability for retention and growth
- Experience at a startup or growth-stage company
- Executive presence, with a track record of building trust with senior client leaders
- A strong sense of urgency: you respond fast, follow through, and get ahead of problems instead of reacting to them
- Experience working across teams to get things done without direct authority
- Ability to travel regularly for in-person client visits and to take Eastern Time meetings

## Nice to have

- Pharma, specialty pharmacy, or patient-services experience
- Experience using AI tools in your work

## Why PHIL

At PHIL, we’re tackling one of healthcare’s most persistent challenges: helping patients access the medications they need without unnecessary delays, complexity, or financial barriers. As a growing Series D healthcare technology company, we’re building solutions that connect patients, prescribers, pharmacies, and pharmaceutical manufacturers to improve the prescription experience. This is an opportunity to make a meaningful impact at a pivotal stage of our growth, helping shape solutions that improve patient access and support PHIL’s continued expansion.

## Benefits at a glance

- Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV
- Competitive compensation (commensurate with experience)
- Full benefits (medical, dental, vision)
- 401(k) contribution opportunity
- Paid Parental Leave

PHIL is an equal opportunity employer. We welcome applicants of all backgrounds and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

## About PHIL

## Company Overview
- **One-liner**: PHIL is a healthcare technology company that provides a digital hub and direct-to-patient platform to help pharmaceutical manufacturers streamline medication access, improve affordability, and enhance patient outcomes.
- **Entity Type**: Private (Debt-financed; total raised $186.1M)
- **Headquarters**: Scottsdale, Arizona, United States
- **Founded**: 2015
- **Founders**: Deepak Thomas (CEO) and Puran Singh (Co-Founder, Vice President Engineering)

## Core Business
- **Primary industry**: Healthcare technology (health IT for pharma)
- **Target customers**: B2B – primarily pharmaceutical manufacturers; also serves patients and healthcare providers through the platform
- **Mission statement**: “We’re on a mission to simplify medication access for all.”

## Products & Services
- **Prior Authorization & Coverage**: AI-powered tools to streamline prior authorization workflows, including 1-click PA submissions, copay support, and financial assistance.
- **Digital Patient Engagement**: A branded, end-to-end digital experience for patients – from intake and routing to dispensing and refill reminders – designed to drive adherence and satisfaction.
- **Integrated Dispense Network & Wholesale**: A nationwide pharmacy network offering commercial and cash dispensing, fast fulfillment, free shipping, and refill reminders.
- **Data & Insights Platform**: Advanced analytics, AI-powered workflows, and a dedicated Client Insights team to surface opportunities for improving patient outcomes and brand performance.
- **PHILRx Portal**: Patient-facing and provider-facing portals for prescription access, tracking, and management.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Financial Metric**: Total funding of $186.1M (including a $60M debt round closed April 21, 2026).
- **Notable Investors**: K2 HealthVentures, Warburg Pincus, Uncork Capital, Crosslink Capital, GreatPoint Ventures, and 17+ others.
- **Growth Signals**:
  - 20x growth in cash dispenses in 2025.
  - Expanded nationwide dispensing network – licensed in all 50 states – serving over 1 million patients annually.
  - Key performance outcomes: 42% reduction in time to fill, 36% decrease in abandonment, 77% refill rate, 86% dispensed rate among enrolled patients.
  - Headcount of ~202 employees (as of most recent data).

## Competitive Advantages
- **End-to-End Platform**: A single digital hub covering prior authorization, patient engagement, dispensing, and analytics – reducing fragmentation.
- **AI-Powered Workflows**: Automated prior authorizations, data insights, and program optimization that improve speed and accuracy.
- **Integrated Dispense Network**: Proprietary nationwide network with both commercial and cash capabilities, enabling faster fulfillment and lower costs.
- **Proven Outcomes**: Documented improvements in patient starts, coverage, and adherence (e.g., 92% enrollment rate, 74% pull‑through rate, +18pt payer behavior improvement).

## Strategic Focus
- **Scaling Direct-to-Patient (DTP) Fulfillment**: Investing in state‑of‑the‑art cash dispensing capabilities to meet explosive demand (20x growth in 2025) and support all‑time‑high prescription volumes.
- **Building Commercial Advantage**: Using advanced data, AI, and dedicated client insights to help pharma brands optimize access programs and improve commercial performance.
- **Expanding the Network**: Growing the pharmacy and wholesale network to ensure nationwide coverage and capacity for future scale.

## Why Work Here
- **Mission‑Driven Environment**: Opportunity to directly improve patient access to medications and reduce healthcare costs.
- **High‑Growth Trajectory**: Rapidly expanding company (3x+ revenue growth, 20x cash dispense growth) with significant investment and scale.
- **Technology‑Forward**: Work with AI, data analytics, and modern digital health infrastructure.
- **Location**: Corporate headquarters in Scottsdale, AZ (the office is at 14500 N Northsight Blvd, Suite 307). The company appears to be office‑based, though specific remote/hybrid policies are not publicly stated.
- **Culture**: Leadership team includes experienced executives from healthcare, technology, and operations. Company surveys show high patient and partner satisfaction (“industry‑leading satisfaction scores”).

## Sources
1. [phil.us](https://phil.us/)
2. [phil.us/careers](https://phil.us/careers/)
3. [phil.us/leadership](https://phil.us/leadership/)
4. [cbinsights.com (Phil profile)](https://www.cbinsights.com/company/phil)
5. [businesswire.com (Debt round & cash dispense investment)](https://www.businesswire.com/news/home/20260421670832/en/)

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