---
title: 'Director of Commercial Operations at Lola Blankets'
canonical: 'https://feeny.ai/job/director-of-commercial-operations-lola-blankets-new-york-thj2h0v49k4v'
type: 'job'
last_seen: '2026-09-07'
---

# Director of Commercial Operations at Lola Blankets

- **Company:** Lola Blankets
- **Location:** New York, NY / Salt Lake City, UT / Los Angeles, CA / Austin, TX
- **Posted:** 2026-07-28
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/lolablankets/jobs/4336502009

## Job description

## About the Role

Lola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place. We are seeking a Director of Commercial Operations to own the operational infrastructure powering Lola's wholesale, bulk/corporate, and retail sales channels as the business multiplies This is a player-coach role for an experienced and self-directed operator who can professionalize our wholesale foundation, build our bulk and corporate gifting channel from the ground up, and serve as the operational counterpart to our commercial leadership team across all off-DTC revenue.

Core Responsibilities

Wholesale Operations — National & Specialty

- Oversee the end-to-end operational execution of Lola's wholesale accounts, ensuring orders are fulfilled accurately, on time, and according to each retailer's requirements.
- Partner closely with Lola’s 3PLs to expand capabilities, forecast and plan demand, ensure compliance, and improve margins.
- Build and codify wholesale processes and infrastructure to ensure consistent, cost-effective, and repeatable processes and workflows
- Partner with the Head of Commercial and wholesale sales team to provide operational input on account growth timelines, impacts, costs, and commitments.
- Provide the strategic direction and bandwidth for Channel Operations manager to continue executing and professionalizing day-to-day wholesale execution.

Wholesale Operations – Bulk & Custom

- Improve the operational infrastructure for Lola's bulk and corporate gifting channel — order types and flows, intake processes, customization and fulfillment workflows, and customer timelines and communication standards.
- Define and document the operational handoff from Commercial to Ops once a bulk order is placed; own execution from that point through delivery and customer confirmation.
- Identify and evaluate operational requirements for scaling this channel — custom packaging, kitting capabilities, 3PL value-added services — and build the business case for investments needed to support growth targets.

Retail Operations

- Oversee Lola's emerging retail channel — providing strategic direction, SOP governance, and escalation support to the Retail Operations Manager.
- Partner with the Director of Retail (Commercial team) and Head of Commercial to understand retail operational needs and ensure the Lola Operations team has the resources and priorities to execute against them.
- Set standards for retail operational performance — inventory accuracy, replenishment timeliness, store systems reliability — and hold the team accountable to them.
- Identify and resolve operational issues that exceed the Retail Ops Manager's scope or require cross-functional coordination across supply chain, tech, or commercial teams.

Cross-Functional Leadership & Strategy

- Help maintain clear swimlanes and handoffs across Operations, Commercial, Finance, Product, and all other teams — ensuring every team knows what they own and where to escalate.
- Provide operational input into commercial strategy decisions: channel prioritization, margin modeling, new partner or format evaluation, and seasonal planning.
- Drive increased efficiency and higher margin across all channel operations — tracking and owning fulfillment performance, chargeback exposure, compliance rates, and unit economics across wholesale, bulk, and retail.
- Partner with Finance on channel-level cost inputs, operational budgeting, and margin improvement initiatives.
- Build a high-performing, self-directed team.

This role will report to the Head of Operations. Preference for candidates in New York or Utah who can be hybrid in our offices 3 days per week. Also open to remote candidates in Austin or Los Angeles.

## Qualifications

- 8+ years in channel operations, wholesale/retail operations, and/or commercial enablement operations at a DTC-first / digitally native brand
- Deep familiarity with wholesale operational requirements: EDI systems, retailer compliance standards, routing guides, chargeback management, and major account operational workflows.
- Demonstrated ability to build operational infrastructure in a fast-growth, resource-constrained environment — playbooks, processes, and systems that scale without requiring constant senior oversight.
- Strong commercial instincts: able to partner credibly with sales and commercial leaders, provide operational input on strategic decisions, and translate business goals into executable operational plans.
- Proven people leader
- Financially literate: comfortable owning cost metrics and building operational business cases
- Self-directed and highly organized
- Expertise within Shopify, EDI platforms, and ERP/WMS systems a plus.

## What We Offer

- Competitive base salary and annual bonus based on company and individual performance
- 21 days paid vacation + all federal holidays
- Full health benefits (health, dental, vision, mental)
- 16 weeks paid birth parent leave; 8 weeks non-birth parent leave
- 55% off Lola Blankets for friends and family
- Opportunities for career growth within Lola Blankets

## About Lola Blankets

## Company Overview
- **One-liner**: Lola Blankets is a design-driven, direct-to-consumer (DTC) brand that creates luxury faux-fur blankets, aiming to deliver "life-changing softness" while supporting breast cancer patients through donations and community initiatives.
- **Entity Type**: Private
- **Headquarters**: Beverly Hills, California, United States
- **Founded**: 2021
- **Founders**: Tommy Higham and Will Higham

## Core Business
- **Primary Industry**: Textile Manufacturing / Consumer Home Goods & Lifestyle Products
- **Target Customers**: B2C (direct-to-consumer), primarily individuals passionate about home comfort, luxury, and fashion-forward design (referred to by the brand as "the details of life"). Also conducts B2B bulk/corporate sales.
- **Mission/Purpose**: To provide "life-changing softness" with a life-changing impact. A core part of their mission is giving back to the cancer community, donating to the Huntsman Cancer Institute and other charities in honor of their mother, Amy Higham.

## Products & Services
- **[Lola Blankets — The Core Product]**: Luxury faux-fur blankets, pillows, and throws. The brand is known for its exceptionally soft fabric and vibrant, fashion-forward colors. The product line also includes apparel, accessories, and candles.
- **[Casa de Lola]** A physical creative retreat and brand experience ("the soft spot of the desert") designed for creators and influencers to slow down and reset, serving as an extension of the brand's lifestyle.
- **[Blankets for the Brave]** A program that provides blankets to breast cancer patients through the Huntsman Cancer Institute, honoring the brand's founding story and commitment to giving back.

## Market Standing
- **Valuation/Funding**: Not publicly available. The company is privately held and growing quickly without public funding rounds.
- **Key Metric — Total Funding**: Not publicly available. The company appears to be privately funded or bootstrapped and is currently profitable enough to scale rapidly.
- **Notable Investors & Partners**: No institutional investors publicly listed. Key executive hires include leaders from *birddogs*, *McKinsey & Company*, and *Teva Pharmaceuticals*. Strategic partners include the Huntsman Cancer Institute.
- **Growth Signals**: Extremely high growth trajectory. Notable data points include **+200% headcount growth year-over-year**, currently employing 36 people. Web traffic has seen +517.4% yearly growth, with a strong digital DTC presence. They have a physical branded space ("Casa de Lola") and have taken activations to major events like Coachella.

## Competitive Advantages
- **Powerful Brand & Origin Story**: A deeply resonant story of honoring the founders' mother, Amy Higham, which drives brand loyalty and a meaningful corporate giving mission (Huntsman Cancer Institute).
- **"Luxury-for-Everyone" Positioning**: They have captured a trend of combining high-fashion, design-forward aesthetics with the comfort/décor category, successfully positioning themselves as a lifestyle brand, not just a blanket company.
- **High Rapid Growth & Brand Momentum**: Demonstrating very strong DTC flywheel with massive traffic growth, high social engagement, and a successful influencer/creator strategy.

## Strategic Focus
- **Retail & Channel Expansion**: Actively hiring for a *Retail Marketing Manager* and a *Bulk/Corporate Sales Account Executive*, indicating a push into physical retail and B2B wholesale.
- **Product Diversification**: Hiring for multiple *Product* and *Merchandising* roles (including a *Color & Print Designer*, *Production Manager*, and *Product Development Manager*) suggests an aggressive expansion of the product line.
- **Brand Experience & Community**: Building out physical experiences ("Casa de Lola") and deepening their creator/influencer network to stay at the forefront of lifestyle marketing.
- **Technology & Operations**: Growing the tech team with a *Senior Digital Product Manager* and *Operations Technology and Systems Engineer*, signaling a move to invest in internal digital tools and scale operations.

## Why Work Here
- **High-Growth Environment**: A genuinely fast-growing company (headcount up 200% YoY) that offers massive "ride the rocket" experience. This translates to great opportunities for career growth and taking on significant responsibility early.
- **Strong Culture & Values**: They explicitly list their values as "Dream Big," "Commit to Excellence," and "Have Fun." Employees consistently cite working with "obsessive attention to detail" in a creative, supportive atmosphere.
- **Robust Benefits & Perks**: Offers a strong package for a fast-growing startup: **21 PTO days + Federal holidays**, full health benefits, a 401(k) plan, **16 weeks of paid parental leave for birth parents** (and 8 weeks for non-birth parents), a "Lola Summer vacation" perk, and 50% off Lola Blankets for friends and family.
- **Remote & Hybrid Flexibility**: Roles are a mix of Remote, New York, and Utah-based. They support flexible work arrangements.
- **Mission-Driven Work**: The opportunity to work for a brand with a core "give back" mission (Huntsman) makes the work feel meaningful beyond the product.

## Sources
1. [lolablankets.com](https://lolablankets.com/pages/careers)
2. [LinkedIn - Lola Blankets](https://www.linkedin.com/company/lola-blankets)
3. [Greenhouse - Lola Blankets Careers](https://job-boards.greenhouse.io/lolablankets)
4. [Greenhouse - Job Posting (Influencer Manager)](https://job-boards.greenhouse.io/lolablankets/jobs/4132176009)
5. [Greenhouse - Job Posting (Sys & Integration Manager)](https://job-boards.greenhouse.io/lolablankets/jobs/4212055009)

## Other roles at Lola Blankets

- [Retail Associate](https://feeny.ai/job/retail-associate-lola-blankets-new-york-39ygs1gaer5x) — New York, NY
- [Color & Print Designer](https://feeny.ai/job/color-print-designer-lola-blankets-new-york-3ny0cw0ny6dc) — New York, NY
- [Director of Emerging Categories & Markets](https://feeny.ai/job/director-of-emerging-categories-markets-lola-blankets-new-york-ksge6yjdwet5) — New York, NY
- [Sample Coordinator](https://feeny.ai/job/sample-coordinator-lola-blankets-utah-ahgsf0fk5zfd) — Utah
- [Director of Consumer Insights & Marketing Science](https://feeny.ai/job/director-of-consumer-insights-marketing-science-lola-blankets-new-york-2tsx779pm9ke) — New York, NY
- [Director of GTM and Campaign Planning](https://feeny.ai/job/director-of-gtm-and-campaign-planning-lola-blankets-new-york-eqeq924jq9nt) — New York, NY
- [Accounting Manager](https://feeny.ai/job/accounting-manager-lola-blankets-remote-ys9hpywsw2s0)
- [Inventory & Logistics Coordinator](https://feeny.ai/job/inventory-logistics-coordinator-lola-blankets-new-york-sbdp56f6s14d) — New York, NY