--- title: 'Director of Community - Unannounced Project at Scopely' canonical: 'https://feeny.ai/job/director-of-community-unannounced-project-scopely-united-states-wgacyd2esbze' type: 'job' last_seen: '2026-09-06' --- # Director of Community - Unannounced Project at Scopely - **Company:** Scopely - **Location:** United States - **Compensation:** $139k–$172k - **Work type:** remote - **Posted:** 2026-09-03 - **Last confirmed live:** 2026-09-06 - **Apply:** https://job-boards.greenhouse.io/scopely/jobs/5400350008?gh_jid=5400350008 ## Job description Scopely is looking for a Director of Community to join an unannounced project team remotely in the US. At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. We are in the development stages of one of our new unannounced projects, and are looking for passionate game makers to collaborate, get in early and make their mark on this exciting venture! As the Director of Community, you will define the vision, strategy, and execution for the game's global player experience across Community Management and Customer Support. You will serve as the executive voice of the player, ensuring player needs, expectations, and sentiment are represented throughout development and live operations while building a trusted, long-lasting relationship between our players and the game team. This is a unique opportunity to build the Community and Customer Support function from the ground up. During development you will be highly hands-on, owning both strategy and execution while designing scalable systems, processes, and partnerships that can support millions of players as the game grows. ## What You Will Do - Define the long-term vision and strategy for Community Management and Customer Support as foundational pillars of the game's live service. - Lead the global Community strategy, building the Community function as the game progresses through announcement, closed beta, soft launch, and worldwide launch - Build and own a global player feedback loop that transforms community conversations, player research, customer support trends, and behavioral data into actionable insights for the development team. - Lead the community approach for major launches, updates, live moments, and player communications, ensuring clear and coordinated engagement across channels - Own the global Customer Support strategy, including ticket operations, escalation processes, knowledge management, issue reporting, service quality, and continuous improvement. - Define community health, engagement, sentiment, and feedback measures, using qualitative and quantitative insights to identify opportunities and emerging player needs - Build strong cross-functional partnerships across Marketing, Product, Development, Customer Support, Analytics, and other teams to ensure the player perspective informs planning and execution - Build and lead the Community and Customer Support disciplines as the game scales, establishing clear priorities, ways of working, and standards that enable the team to deliver effectively across a global player base ## What We're Looking For - Extensive experience leading Community Management, Player Experience, Customer Support, or Live Operations for successful live-service games. - Proven success building Community or Customer Support functions from the ground up, establishing scalable processes before large teams exist. - Demonstrated ability to balance strategic leadership with hands-on execution in fast-moving development environments. - Experience managing agencies, outsourcing partners, regional contractors, or external service providers to deliver global player experiences. - Proven ability to influence product strategy through player insights, community intelligence, and customer feedback. - Deep understanding of live-service player expectations, community engagement, customer support operations, and trust-building strategies. - Excellent written and verbal communication skills, with experience communicating effectively to both players and executive leadership. - Strong analytical mindset with experience using qualitative and quantitative data to drive strategic decisions. - Comfortable operating in ambiguity, wearing multiple hats, and helping establish entirely new functions during game development. - Passion for creating exceptional player experiences and building enduring relationships between players and developers. - Experience working effectively across multiple time zones and global development teams. - Experience defining community strategy across multiple stages of a product lifecycle, with the ability to translate broader business and product goals into clear priorities and plans - Experience building effective player or customer feedback loops and translating community insights into actionable input for cross-functional teams - Experience leading through complex launches or live moments involving multiple stakeholders, changing priorities, and significant player communication needs - Strong judgment in sensitive or high-visibility community situations, balancing player needs, product context, business priorities, and reputational considerations - Ability to communicate complex or sensitive information clearly across player-facing channels and with stakeholders at different levels of the organization Bonus Points - Experience supporting mobile or free-to-play games and their communities - Experience developing community programs across multiple regions, languages, platforms, or player segments - Experience working on a major IP where partner alignment is key At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure! For candidates in CA, CO, NJ, NY, and WA, the annual salary range is provided below. In addition to base pay, employees may be eligible for equity, bonuses, and a comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off. Base pay offered may vary depending on job-related knowledge, skills, and experience. CA, CO, NJ, NY, and WA Annual Salary Range $139,400—$172,200 USD ## About Scopely Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play. Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come. Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play. Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/. Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official [website](http://scopely.com) and verify that all Talent Partner communications come from an email address ending in @[scopely.com](http://scopely.com). Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here: [California Privacy Notice](https://www.scopely.com/en/job-applicant-privacy-notice-for-ca-residents) and [EEA/UK Privacy Notice](https://www.scopely.com/en/eea-and-uk-job-applicant-privacy-notice). Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law. ## About Scopely ## Company Overview - **One-liner**: Scopely is a global interactive entertainment and mobile-first video game company, home to top-grossing titles like MONOPOLY GO!, Star Trek Fleet Command, and Pokémon GO. - **Entity Type**: Private (Subsidiary of Savvy Games Group, acquired in 2023 for $4.9B) - **Headquarters**: Culver City, California, United States - **Founded**: 2011 - **Founders**: Walter Driver, Ankur Bulsara, Eytan Elbaz, Eric Futoran ## Core Business - **Primary Industry**: Mobile video game development and publishing - **Target Customers**: B2C (mass-market mobile gamers globally, free-to-play model) - **Mission/Purpose**: "Inspire Play, Every Day" — expanding the possibilities of play through game experiences that aim to inspire community, connection, and competition. ## Products & Services - **MONOPOLY GO!**: Top-grossing mobile board game adaptation; flagship title driving majority of revenue. - **Pokémon GO**: Augmented reality mobile game (acquired via Niantic acquisition in 2025). - **Star Trek Fleet Command**: Strategy MMO mobile game based on the Star Trek franchise. - **Stumble Guys**: Massively multiplayer party knockout game (similar to Fall Guys). - **MARVEL Strike Force**: Squad-based RPG featuring Marvel characters. - **Yahtzee With Buddies**: Social dice game; part of the "With Buddies" franchise. - **Scrabble GO**: Digital version of the classic word game. - **WWE Champions**: Wrestling-themed card-collecting RPG. - **Pikmin Bloom & Monster Hunter Now**: AR mobile games acquired via Niantic. - **Other titles**: Bingo Bash, Tiki Solitaire TriPeaks, Looney Tunes: World of Mayhem, Campfire, Wayfarer. ## Market Standing - **Valuation/Market Cap**: Acquired by Savvy Games Group in April 2023 for $4.9 billion. - **Key Metric**: Annual Revenue of **$1.5 billion** (2024 estimate). Total funding of $998.7M prior to acquisition. - **Notable Investors/Partners**: Savvy Games Group (parent), NewView Capital, Horizons Ventures, Greenspring Associates, Techstars. - **Growth Signals**: Ranked **#1 mobile game maker in the U.S.** and **#2 globally** by revenue as of 2024. Named a **TIME100 Most Influential Companies**. Over 15 acquisitions completed, including the massive Niantic games business in 2025. Headcount of **2,377 employees** growing at +0.5% monthly with 239 active job postings. ## Competitive Advantages - **Massive IP Portfolio**: Owns or operates some of the most valuable mobile game IPs in the world (Pokémon, MONOPOLY, Marvel, Star Trek). - **Scale & Reach**: Operates in 30+ countries with 21 offices across 9 countries; truly global development and publishing footprint. - **Proven M&A Engine**: Demonstrated ability to acquire, integrate, and scale studios (Niantic, GSN Games, Digit Game Studios) — a core strategic moat. - **Data-Driven Development**: Heavy investment in analytics, performance marketing, and live operations to maximize player lifetime value. - **Savvy Games Group Backing**: Backed by the $4.9B acquisition by Savvy, providing deep financial resources and strategic autonomy. ## Strategic Focus - **Live Service Excellence**: Deep focus on live operations, player engagement, and long-term retention for existing titles. - **Global Expansion**: Continued hiring and office growth in key markets (Spain, India, UK, Canada, Mexico). - **AI & Data**: Investing heavily in data science, analytics engineering, and anti-cheat/player safety technologies. - **New Game Development**: Actively building new titles across multiple genres, leveraging both original IP and licensed brands. - **Post-Acquisition Integration**: Smoothly integrating Niantic's games, teams, and technology into the Scopely ecosystem. ## Why Work Here - **Culture**: Described as a place where "creators, dreamers, and pioneers" work, with a strong emphasis on mutual respect and mindfulness. Employees are called "Scopeleans." - **Awards**: Named a **Top 100 Best Workplace for Innovators**, **Best Places to Work in LA**, and **Built In Best Places to Work**. - **Global & Remote-Friendly**: Offices in 21 locations across 9 countries (US, Spain, UK, India, Canada, Mexico, Ireland, Portugal, China, Singapore). Large engineering hubs in Barcelona, Culver City, and India. - **Engineering Culture**: Heavy investment in tech roles (581 employees in Technical departments). Roles include Senior Front End Engineer, Staff Engineer (Server), Director of Data (Analytics Engineering), and Director of Player Safety & Anti-Cheat. - **Compensation & Ratings**: Glassdoor rating of **3.7/5** (499 reviews) with compensation rated 3.7/5 and culture rated 3.6/5. Example salary: Creative Director ~$177K/year, Deployment Project Manager ~$98K/year. - **Growth Trajectory**: Rapidly growing company (+0.5% monthly headcount growth) with 239 open roles, offering significant career advancement potential in a top-tier mobile gaming company. ## Sources 1. [scopely.com](https://www.scopely.com/en) 2. [scopely.com - Life at Scopely](https://www.scopely.com/en/life-at-scopely) 3. [careers.scopely.com](https://careers.scopely.com/us/en/home) 4. [linkedin.com - Scopely](https://uk.linkedin.com/company/scopely) ## Other roles at Scopely - [Engineering Manager, Client (Unity) - Unannounced Project](https://feeny.ai/job/engineering-manager-client-unity-unannounced-project-scopely-barcelona-rcq6tz5j55ss) — Barcelona, Spain - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-scopely-san-francisco-california-xwe2rq59zaa3) — San Francisco California, United States - [Senior Manager, Global Compensation Programs](https://feeny.ai/job/senior-manager-global-compensation-programs-scopely-culver-city-california-yrch6h1da5f6) — Culver City California, United States - [Associate Product Manager](https://feeny.ai/job/associate-product-manager-scopely-barcelona-qcdgnhxyf251) — Barcelona, Spain - [Art Director](https://feeny.ai/job/art-director-scopely-china-0k3z82ym5hkv) — China - [Player Services Representative](https://feeny.ai/job/player-services-representative-scopely-bengaluru-78xgh26f60ys) — Bengaluru, India - [Senior Technology Auditor](https://feeny.ai/job/senior-technology-auditor-scopely-culver-city-california-xjgvkm469rxs) — Culver City California, United States - [IT Support Technician](https://feeny.ai/job/it-support-technician-scopely-seville-38rt7fvra95g) — Seville, Spain - [Senior UX Designer - Star Trek Fleet Command](https://feeny.ai/job/senior-ux-designer-star-trek-fleet-command-scopely-united-kingdom-rmz6px8vvw6m) — United Kingdom - [Senior UX Designer - Star Trek Fleet Command](https://feeny.ai/job/senior-ux-designer-star-trek-fleet-command-scopely-dublin-8c8ejmkh73n3) — Dublin, Ireland