---
title: 'Director of Company Operations - East Division at Empower Brands'
canonical: 'https://feeny.ai/job/director-of-company-operations-east-division-empower-brands-united-states-5pxf6e4fxjb5'
type: 'job'
last_seen: '2026-09-09'
---

# Director of Company Operations - East Division at Empower Brands

- **Company:** Empower Brands
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/empowerbrands/jobs/5409456008

## Job description

Position Overview:

The Director of Company Operations - East Division is accountable for driving consistent, high-quality execution and business performance across all regions by enabling, coaching, and aligning Regional Directors around shared priorities, expectations, and outcomes. This role creates the leadership structure and operating discipline necessary for Regional Directors to effectively lead their markets, develop their teams, and deliver sustainable results.

Core Responsibilities:

Regional Performance Outcomes

- Own regional performance across growth, retention, service stability, operational execution, and overall business health.
- Maintain focus on the highest-priority business outcomes and ensure Regional Directors understand and consistently reinforce the behaviors and leading indicators that drive those results.
- Establish clear performance expectations and accountability across regions, ensuring Regional Directors know what they own, how success is measured, and where intervention is required.
- Identify trends, performance gaps, and emerging risks across regions and coach Regional Directors to develop and execute effective action plans.
- Ensure sustained performance improvement by addressing root causes, reinforcing effective operating behaviors, and holding leaders accountable for follow-through and results.

Regional Director Leadership & Coaching

- Serve as the primary leader, coach, and mentor to Regional Directors, providing the guidance, challenge, and support needed to lead their regions effectively.
- Build leadership capability and business acumen, strengthening Regional Directors’ critical thinking, decision-making, prioritization, and ownership of key business metrics and outcomes.
- Create consistency in leadership expectations and practices across regions while allowing Regional Directors the autonomy to lead effectively within their markets.

Execution Discipline & Operating Cadence

- Establish and protect a clear, simple, and repeatable leadership cadence that creates consistency, visibility, and accountability across all regions.
- Keep Regional Directors and their teams focused on the highest-impact business drivers, ensuring time and resources are directed toward the priorities and behaviors that most directly influence performance and growth.
- Minimize organizational noise and competing priorities by helping leaders distinguish between what is urgent and what is truly important to business outcomes.

Cross-Functional Integration

- Identify and resolve systemic handoff issues, friction points, and breakdowns that negatively impact the customer experience, COB experience, or business performance.
- Partner closely with functional VPs and enterprise leaders to surface and address constraints that cannot be resolved at the regional level.
- Bring a solutions-oriented, enterprise mindset to cross-functional challenges, focusing conversations on root causes, practical solutions, and measurable progress rather than functional ownership or blame.

Risk Identification & Escalation

- Proactively identify early warning signs across business performance, talent, service delivery, customer experience, and operational execution before they become material issues.
- Ensure Regional Directors develop strong risk awareness, recognizing emerging issues early and taking appropriate action within their scope of ownership.
- Escalate material risks with clarity and urgency, providing relevant context, business impact, actions already taken, and a clear recommendation for resolution.
- Identify patterns and systemic risks across regions, distinguishing isolated issues from broader trends that may require enterprise-level action.
- Drive issues through resolution, maintaining appropriate visibility and accountability until material risks are mitigated or resolved.

Qualifications, Skills, & Attributes:

- Minimum of 10 years of progressive leadership experience in a service-based business environment; franchise or multi-unit operations experience strongly preferred.
- Bachelor's degree preferred; equivalent combination of education and relevant experience will be considered.
- Demonstrated financial acumen with the ability to interpret profit and loss (P&L) statements, identify performance trends, and implement operational improvements to drive business results.
- Proven ability to balance hands-on operational leadership in the field with strategic planning and executive-level communication.
- Experience developing and presenting business strategies, operational insights, and performance recommendations to senior leadership.
- Strong analytical, problem-solving, and decision-making skills with a track record of driving operational excellence and continuous improvement.
- Excellent leadership and relationship-building skills, with the ability to influence and collaborate across multiple locations and functions.
- Willingness and ability to travel up to 50% throughout the assigned region to company-operated branch offices, with regular travel to the corporate headquarters in Atlanta, GA.

## WHO WE ARE:

Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at [EmpowerFranchising.com](https://empowerfranchising.com/).

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-Remote

## About Empower Brands

## Company Overview
- **One-liner**: Empower Brands is a franchise platform that owns and supports a portfolio of industry-leading commercial and residential service brands across North America.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Glen Allen, Virginia, United States
- **Founded**: 2022 (formed through the merger of Lynx Franchising and Outdoor Living Brands; individual brand histories date back to 1980)
- **Founders**: Not publicly listed; leadership team includes CEO Scott Zide

## Core Business
- **Primary industry**: Franchise management / Consumer Services (commercial and residential services)
- **Target customers**: Franchisees (B2B) – entrepreneurs and investors looking to operate a franchise; end customers are homeowners and businesses needing restoration, cleaning, outdoor living, and home improvement services.
- **Mission statement**: “To grow world-class brands by unleashing unwavering determination, devotion, and achievement.” [empowerfranchising.com/about-empower-brands/](https://empowerfranchising.com/about-empower-brands/)

## Products & Services
Empower Brands does not sell a single product but operates a portfolio of ten franchise brands, each offering specific services:

- **Archadeck Outdoor Living** – Design and build custom outdoor living structures (decks, patios, pergolas).
- **Bumble Roofing** – Residential and commercial roofing services.
- **Canopy Lawn Care** – Lawn care and landscaping services.
- **Conserva Irrigation** – Smart irrigation systems and water conservation services.
- **FRSTeam** – Fire, water, and disaster restoration services.
- **JAN-Pro** – Commercial cleaning and janitorial services.
- **Koala Insulation** – Home insulation services.
- **Outdoor Lighting Perspectives** – Custom outdoor lighting design and installation.
- **Superior Fence and Rail** – Fence and railing installation for residential and commercial properties.
- **Wallaby Windows** – Window replacement and installation.

All brands operate under a franchise model where Empower provides support, systems, and processes to franchisees.

## Market Standing
- **Valuation**: Not publicly disclosed (private company)
- **Key Metric**: Total system-wide sales of **$1.6 billion** in fiscal year 2025 (as of September 30, 2025) [empowerfranchising.com/about-empower-brands/](https://empowerfranchising.com/about-empower-brands/)
- **Notable Investors/Partners**: MidOcean Partners (acquired Lynx Franchising in 2020) [empowerfranchising.com/about-empower-brands/](https://empowerfranchising.com/about-empower-brands/)
- **Growth Signals**:
  - Acquired Canopy Lawn Care, Koala Insulation, and Wallaby Windows in 2023 [LinkedIn](https://www.linkedin.com/company/empower-franchising)
  - Headcount grew 6.7% year-over-year to 125 employees [LinkedIn](https://www.linkedin.com/company/empower-franchising)
  - Active job postings increased 109.1% year-over-year (23 open positions) [LinkedIn](https://www.linkedin.com/company/empower-franchising)

## Competitive Advantages
- **Portfolio diversification**: Operates ten distinct brands across residential and commercial services, reducing reliance on a single market segment.
- **Proven franchise systems**: Each brand brings decades of operational experience (e.g., FRSTeam founded 1988, Archadeck founded 1980) with established processes for franchisee success.
- **Cross-promotion and co-selling**: Ability to introduce clients to multiple services across brands (e.g., a customer of Outdoor Lighting Perspectives can be offered Conserva Irrigation or Wallaby Windows) [empowerfranchising.com/about-empower-brands/](https://empowerfranchising.com/about-empower-brands/)
- **Franchisee-first mindset**: Dedicated support teams focused on helping franchisees grow from day one to exit.

## Strategic Focus
- **Foster organic growth**: Drive same-store sales growth with existing franchisees.
- **Expand footprint**: Recruit new franchisees to broaden geographic reach.
- **Acquire additional brands**: Continue adding new brands to the portfolio through acquisition and incubation.
- **Enhance support**: Improve systems, processes, and teams to better serve franchisees [empowerfranchising.com/about-empower-brands/](https://empowerfranchising.com/about-empower-brands/)

## Why Work Here
- **Culture**: People-first environment built on five core values: People-First, Creators, Genuine, Go-Getters, and Principled. Emphasis on empathy, integrity, and fun [empowerfranchising.com/careers/](https://empowerfranchising.com/careers/)
- **Benefits**: Health insurance, 401k match, company-provided disability, generous time off, tuition reimbursement, leadership training, and lunch-and-learns [empowerfranchising.com/careers/](https://empowerfranchising.com/careers/)
- **Work environment**: Office-based in Glen Allen, VA (no explicit remote/hybrid policy mentioned, but LinkedIn shows headquarters location). The team of 125 fosters a collaborative, franchisee-focused atmosphere.
- **Growth opportunities**: Company is actively growing (headcount up 6.7% YoY, job postings up 109% YoY), offering roles in operations, finance, marketing, IT, HR, and more. Continued learning is supported through conferences and professional development [empowerfranchising.com/careers/](https://empowerfranchising.com/careers/)
- **Leadership**: Experienced executive team with over a century of combined franchise experience [empowerfranchising.com/our-team/](https://empowerfranchising.com/our-team/)

## Sources
1. [empowerfranchising.com/careers/](https://empowerfranchising.com/careers/)
2. [empowerfranchising.com](https://empowerfranchising.com/)
3. [empowerfranchising.com/about-empower-brands/](https://empowerfranchising.com/about-empower-brands/)
4. [LinkedIn](https://www.linkedin.com/company/empower-franchising)
5. [empowerfranchising.com/our-team/](https://empowerfranchising.com/our-team/)

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