---
title: 'Director of Compliance at Extend'
canonical: 'https://feeny.ai/job/director-of-compliance-extend-united-states-5y2jd27e7435'
type: 'job'
last_seen: '2026-10-26'
---

# Director of Compliance at Extend

- **Company:** Extend
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-10-21
- **Last confirmed live:** 2026-10-26
- **Apply:** https://job-boards.greenhouse.io/extend/jobs/6231029004

## Job description

About Extend:

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

About the Role:

The Director of Compliance will provide strategic leadership over Extend's regulatory compliance function, setting the direction and long-term roadmap for the infrastructure that underpins Extend's service contract and insurance programs across North America, including all licensing. Reporting directly to Extend's VP, Deputy General Counsel, this person will serve as a trusted advisor and subject matter expert to the executive team on regulatory strategy, risk, and governance, representing compliance in front of regulators, auditors, and cross-functional leadership. This is a strategy and leadership role: you'll set the vision for how compliance scales with the business, build out the team and its structure, and be the executive-level voice for compliance across the company.

What You'll Be Doing:

- Set the strategic direction and long-term roadmap for Extend's regulatory compliance program, spanning licensing, service contract terms and conditions, and insurance partner relationships, ensuring the function scales with the business.
- Serve as the executive-level owner for regulatory and licensing matters across both business-as-usual operations and new products or initiatives, providing judgment and direction where complexity or risk requires it.
- Partner with the rest of the compliance team to set priorities, unblock cross-functional dependencies, and continuously improve how terms and conditions, license applications, filings, approvals, and renewals get done.
- Represent Extend in significant regulatory examinations, inquiries, and audits, working alongside the compliance team and outside counsel.
- Monitor the regulatory landscape, proactively advising leadership on emerging requirements and risk.
- Coach and develop the compliance team, and help define the function's long-term structure and career paths as Extend scales.
- Partner with cross-functional teams to embed compliance requirements into merchant onboarding, customer experience, contracting, product workflows and program design.
- Provide active guidance to leadership on how compliance strategy supports business goals, balancing rigor with the speed the business needs.
- Establish and monitor KPIs for licensing accuracy, timeliness, and cost, and drive continuous improvement across processes and vendor relationships.
- Set direction on service contract terms and conditions in partnership with outside counsel, reviewing for regulatory accuracy and completeness.
- Build and maintain the internal controls, documentation and reporting needed to demonstrate compliance to regulators, auditors and partners.
- Identify and champion opportunities to use AI and other technology to modernize and streamline licensing, filing, and regulatory reporting processes, improving speed, accuracy, and scalability as volume grows.

What We're Looking For:

- Proven, action- and solution-oriented compliance leader with the ability to operate effectively in both strategic and hands-on environments.
- Significant experience in insurance, service contract, or regulatory compliance, including experience setting strategy and governance at scale.
- Experience adding critical value at the executive level as a trusted advisor to senior leadership.
- Strong business acumen and the ability to proactively tie compliance strategy to the company's commercial needs.
- Prior experience building, developing, and mentoring high-performing teams in a fast-paced environment, ideally within tech or a regulated industry.
- Demonstrated expertise managing regulatory relationships, licensing operations, and cross-functional compliance programs at scale.
- Bachelor's degree required; JD or relevant advanced degree a plus.
- Excellent organizational and management skills with a high level of attention to detail. ● Direct, clear, concise, and exceptional communicator.
- High IQ & EQ with excitement to hit the ground running.
- Bias toward action, accountability, and proactivity with an ownership mentality.
- Solutions-oriented, strong problem solver willing to roll up sleeves.
- An entrepreneurial mindset.
- Collaborative leader with a strong ability to influence without direct authority.
- Skilled at earning trust and credibility quickly with an established team.
- A curious, detail-oriented operator with deep empathy for merchant partners' different needs.

Expected Pay Range: $180,000 - $200,000 per year salaried*

- The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.

Extend does not provide immigration-related sponsorship for this role. Life at Extend:

- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.

[Extend CCPA HR Notice](https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing)

## About Extend

## Company Overview
- **One-liner**: Extend provides API-first product and shipping protection technology that helps brands turn post-purchase customer data into real-time intelligence to reduce fraud, protect margins, and increase loyalty.
- **Entity Type**: Private (Series C, backed by strategic investors)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2019
- **Founders**: Not explicitly listed in the provided data, but Joe Moss is listed as Founder and CPO on LinkedIn.

## Core Business
- **Primary industry/industries**: Fintech / Insurtech (product protection, shipping protection, warranty services)
- **Target customers**: B2B – e-commerce merchants, manufacturers, and retailers (SMB to Enterprise)
- **Mission or purpose statement**: “Protect what people love” – reviving the product protection industry with modern, API-first technology.

## Products & Services
- **Shipping Protection**: Embedded protection for shipments, offering zero cost to merchants and pure profit from plan sales.
- **Product Protection & Extended Warranties**: API-first protection solutions for a wide range of products (apparel, beauty, furniture, electronics, etc.).
- **Returns & Exchange Optimization**: Dynamic policies that reduce abuse and improve customer experience.
- **Fraud & Risk Analytics**: Real-time shopper analysis and claim automation to contain support costs and fraud.

## Market Standing
- **Valuation**: Exceeding $1.5 billion (as per LinkedIn, likely from Series C round in 2021).
- **Key Metric**: Total funding of $320.4M (Series C led by SoftBank Vision Fund for $260M, plus earlier rounds).
- **Annual Revenue**: $15.7M (LinkedIn estimate; note: company may not disclose exact ARR).
- **Notable Investors/Partners**: SoftBank, PayPal, AMEX, Nationwide, Meritech Capital Partners, GreatPoint Ventures.
- **Growth Signals**: 
  - 1,200+ merchant partners including Peloton, Tonal, Casper, Sonos, Michaels, Ashley Furniture, Oura.
  - Headcount grew 7.8% YoY to 211 employees.
  - Acquired Aon Warranty Solutions (EXTEND WARRANTY SERVICES LIMITED and EXTEND SERVICES LIMITED).
  - Launched in 2022 (likely new product lines or expansion).

## Competitive Advantages
- **API-first embedded platform** that seamlessly integrates with existing e-commerce systems.
- **Real-time data intelligence** to differentiate customers by value and risk, enabling dynamic policies.
- **Zero-cost model** for merchants – revenue generated from protection plan sales.
- **Strategic backing** from major financial and insurance players (SoftBank, PayPal, AMEX, Nationwide).
- **Strong customer outcomes**: +61% average lift in customer LTV, +46% in average order value, +5% incremental revenue.

## Strategic Focus
- Continue expanding merchant partnerships and product categories (apparel, beauty, furniture, fine jewelry, etc.).
- Deepen AI/ML capabilities for fraud detection and personalized customer experiences (open roles for Senior Machine Learning Data Scientist, Manager, Machine Learning).
- Scale operations globally (presence in Canada, Philippines, Lebanon) and grow the remote-first workforce.
- Integrate recent acquisitions to enhance warranty and protection services.

## Why Work Here
- **Culture**: “Win together,” “Embrace transparency, earn trust,” “Control your own destiny,” “Think big, drive change,” “Wow every customer.”
- **Workplace**: Remote & hybrid options; hub in San Francisco. Flexible vacation policy, paid company holidays.
- **Benefits**: Comprehensive medical, dental, vision; 401(k) program; competitive salary and stock options; paid parental leave; LinkedIn Learning subscriptions; Employee Resource Groups.
- **Engineering culture**: Emphasis on ownership, collaboration, and using technology to modernize a legacy industry. Open roles across Data Engineering, Product Engineering, Machine Learning, Security, and Developer Experience.
- **Growth**: Fast-growing startup with strong financial backing and a clear mission – opportunity to make a significant impact.

## Sources
1. [extend.com/careers](https://www.extend.com/careers)
2. [extend.com/life-at-extend](https://www.extend.com/life-at-extend)
3. [extend.com](https://www.extend.com/)
4. [job-boards.greenhouse.io/extend](https://job-boards.greenhouse.io/extend)
5. [linkedin.com/company/helloextend](https://www.linkedin.com/company/helloextend)

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