--- title: 'Director of Customer Data & Strategy at New Era Technology' canonical: 'https://feeny.ai/job/director-of-customer-data-strategy-new-era-technology-remote-jycdr9x6tkhj' type: 'job' last_seen: '2026-09-10' --- # Director of Customer Data & Strategy at New Era Technology - **Company:** New Era Technology - **Location:** Remote - **Compensation:** $99/hr - **Work type:** remote - **Posted:** 2026-09-09 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/neweratech/jobs/8779739002 ## Job description Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together ## SUMMARY: The Director of Customer Data & Strategy leads our consumer data strategy, converting raw metrics into actionable insights that drive business growth and elevate client experiences. Sitting at the intersection of technical systems and executive goals, this role manages a cross-functional team of analysts and engineers to ensure trusted, high-quality customer information is accessible across the entire enterprise. ## PRIMARY DUTIES: - Strategy & Governance: Design and execute the enterprise customer data roadmap. Establish strict standards for data quality, safety, and regulatory privacy compliance (e.g., GDPR, CCPA). - Consumer Insights: Oversee research initiatives focused on customer behavior, market trends, and purchasing habits to inform long-term business strategy. - Cross-Functional Collaboration: Partner directly with Marketing, Product, and Sales leaders to integrate data-driven insights into product launches, acquisition strategies, and marketing campaigns. - Data Democratization: Oversee the development of internal tools, data catalogs, and self-service dashboards so non-technical stakeholders can easily access certified data. - Team Leadership & Mentorship: Lead, coach, and develop a high-performing team of data analysts and scientists, improving technical execution and career growth. ## COMPETENCY: - Executive Storytelling: Exceptional ability to translate complex technical concepts and raw metrics into clear, strategic recommendations for non-technical leadership. - Strategic Vision & Governance: Proven capability to establish enterprise data roadmaps, data safety protocols, and strict regulatory compliance frameworks. - Cross-Functional Collaboration: Strong business acumen to partner seamlessly with Marketing, Product, and Sales stakeholders to integrate data into business strategy. - People Leadership & Mentorship: Passion for driving technical execution, fostering career growth, and coaching high-performing data professionals. ## EXPERIENCE: Required: - 8–10+ years of progressive experience in data analytics, market research, or data management. - Minimum of 3 years of experience in a direct team management role. - Hands-on experience with modern data platforms and advanced SQL. - Experience with enterprise BI and visualization tools (e.g., Tableau, Power BI). - Proven track record of navigating complex regulatory privacy standards (e.g., GDPR, CCPA). Preferred: - Masters or advanced degree in Data Science, Statistics, Business, or Information Systems. LANGUAGE SKILLS: Professional verbal and written English communication skills. Ability to articulate complex design decisions clearly to non-design executives, engineering leads, and business stakeholders. QUALIFICATIONS / REQUIRED EDUCATION: Bachelor’s degree in Data Science, Statistics, Business, Marketing, Information Systems, or a related quantitative field PHYSICAL DEMANDS: REMOTE. Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools. Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. WORK ENVIRONMENT: Remote EXPECTED HOURS OF WORK: Monday through Friday, normal business hours. TRAVEL: None. Below is the pay range of this position for considered candidates based on qualifications and experience. Pay Range $99—$99 USD New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/https://www.neweratech.com/us/privacy-policy/ We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com . ## About New Era Technology ## Company Overview - **One-liner**: New Era Technology is a global technology solutions provider that delivers cloud, managed, cybersecurity, and collaboration services to securely connect people, places, and information. - **Entity Type**: Private (Privately Held) - **Headquarters**: West Chester, Pennsylvania, United States - **Founded**: Not publicly available - **Founders**: Not publicly available ## Core Business - Primary industry/industries: IT Services and IT Consulting, Digital Transformation, Cybersecurity, Data Networking, Smart Buildings/IoT, Unified Communications - Target customers: B2B, Enterprise, SMB, and Government across industries including Banking & Finance, Healthcare, Education, Retail, and Global Enterprise (20,000+ customers worldwide) - Mission or purpose statement: “To deliver and support technology solutions that securely connect people, places, and information.” ## Products & Services - **Cloud Services (CloudBlu)**: Cloud migration, hybrid cloud infrastructure, and managed cloud services – SaaS/Managed Services - **Managed Services (ITMS & BPO)**: 24/7 monitoring, help desk, and business process outsourcing – Managed Services - **Professional Services**: Strategy, deployment, training, and ongoing support for technology initiatives – Professional Services - **SecureBlu Security Services**: Cybersecurity, physical security, access control, surveillance, and threat monitoring – Managed Security Services - **Data Networking & Infrastructure**: High-performance networking, hybrid cloud infrastructure, and intelligent monitoring – Infrastructure Solutions - **Modern Workplace & Collaboration**: Unified communication platforms, collaboration tools, and video conferencing – SaaS/Service - **Digital Transformation**: Agile platforms, process automation, change management, and end-to-end transformation – Consulting & Integration - **AI Solutions for Business**: AI-powered predictive analytics, automation, and personalized customer engagement – SaaS/Platform - **Physical Security & Life Safety**: Access control, video surveillance, and integrated safety systems – Hardware/Service - **Smart Building & IoT**: IoT sensors, building automation, and data-driven facility management – Hardware/Service ## Market Standing - **Valuation**: Not disclosed (private company) - **Key Metric**: Annual revenue estimated at $727.3 million (per LinkedIn) – note: conflicting reports (careers page states 3,000+ employees, while LinkedIn shows 1,426 employees; revenue figure aligns with LinkedIn’s estimate) - **Notable Investors/Partners**: Not publicly available - **Growth Signals**: Headcount grew 8.5% year-over year (LinkedIn, +162 people); 24 active job postings (LinkedIn); 84,929 LinkedIn followers (29.2% yearly growth); operates in 28 countries across Americas, EMEA, and APAC ## Competitive Advantages - **Global footprint**: Offices in the Americas, EMEA, and APAC with ability to serve multinational clients - **End-to-end capability**: From strategy through deployment, training, and ongoing support – a single partner for complex tech transformations - **Certified expertise**: Team of highly skilled, industry-certified professionals (engineers, designers, installers, technicians, sales) - **Diverse industry experience**: Proven solutions for healthcare, finance, government, education, retail, and smart buildings - **Core values culture**: Community, Integrity, Agility, and Commitment embedded in customer delivery and employee experience ## Strategic Focus - **AI & Automation**: Building AI-powered platforms for predictive analytics and automation to drive smarter operations - **Cybersecurity expansion**: Integrated cyber and physical security offerings (SecureBlu) amid rising demand - **Digital transformation**: Helping enterprises modernize with cloud, agile platforms, and process automation - **Workplace modernization**: Enabling flexible, hybrid work environments with unified communications and collaboration tools ## Why Work Here - **Culture**: “Community of like-minded, like-hearted people” with a growth-oriented, high-tech environment that encourages personal and professional development - **Work models**: Flexible positions with remote, hybrid, and on-premise options; “work/personal life balance” emphasized - **Benefits**: Competitive benefits, generous PTO, industry training, certifications, and a focus on employee investment - **Engineering culture**: Teams of highly skilled, certified professionals who are encouraged to drive change and think outside the box - **DE&I**: Equal opportunity employer; prohibits discrimination and harassment (race, color, religion, age, sex, disability, etc.) - **Recruitment honesty**: No fees asked; official channels only; privacy contact if suspicious activity ## Sources 1. [neweratech.com](https://www.neweratech.com) 2. [LinkedIn Company Page](https://www.linkedin.com/company/new-era-technology-us) 3. [New Era Technology Careers](https://www.neweratech.com/careers) 4. [Greenhouse Job Board](http://job-boards.greenhouse.io/neweratech) 5. 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