---
title: 'Director of Customer Onboarding at Bidgely, Inc'
canonical: 'https://feeny.ai/job/director-of-customer-onboarding-bidgely-inc-united-states-5wh9kg919501'
type: 'job'
last_seen: '2026-09-07'
---

# Director of Customer Onboarding at Bidgely, Inc

- **Company:** Bidgely, Inc
- **Location:** United States
- **Compensation:** $165k–$195k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/bidgely-inc/05d4e247-c59e-4819-b0d1-fce9e6fa9876

## Job description

## DIRECTOR, CUSTOMER ONBOARDING

## WHO WE ARE

Bidgely (which means "electricity" in Hindi) is a Vertical AI company built for the utility industry, delivering appliance-level intelligence for every customer, grid asset, and hour of the year through our UtilityAI™ Platform. We're accelerating a clean energy future by giving utilities and their customers the ability to make smarter, data-driven energy decisions.

Bidgely's platform is connected to 38M+ meters across 45+ utility deployments and is backed by over 20 patents. Our approach combines patented disaggregation science, generative AI for natural-language insight, and agentic AI for autonomous operations — giving utilities a level of individual-customer intelligence and grid insights that horizontal AI and legacy analytics platforms can't match.

Bidgely has been named #7 in Applied AI on Fast Company's list of Most Innovative Companies in the World and recognized as a Utility Analytics Leader by Guidehouse.

## WHAT WE DO

Powered by our unique patented technology, Bidgely's UtilityAI™ Platform transforms multiple dimensions of utility data — such as energy consumption, demographics, and customer interactions — into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity and beyond.

The same technology that powers Bidgely's customer suite also enables a set of powerful grid applications. From a distributed energy resources (DER) and grid edge perspective, Bidgely is accelerating utility innovation with data-driven solutions for solar PVs, electric vehicle (EV) detection, EV behavioral load shifting and managed charging, load forecasting, grid analytics, and rate designs. Bidgely's UtilityAI™ energy analytics platform provides deep visibility into generation and consumption for better peak load shaping and grid planning and delivers targeted recommendations for new value-added products and services.

## HOW YOU FIT IN

The Director, Customer Onboarding leads and manages a team of Technical Program Managers, and owns delivery outcomes — methodology and quality — for Bidgely's North America implementation portfolio. The Director also serves as the senior escalation point for sales and customer escalations, and personally leads select high-complexity or strategic engagements alongside the team. This role reports into the VP of Customer Onboarding.

Core responsibilities span the following areas:

People Leadership

- Hire, onboard, coach, and manage performance for a team of Technical Program Managers
- Build career development paths for the team and run a structured review cadence, including regular coaching conversations and annual performance reviews
- Staff TPMs against incoming programs based on complexity, customer profile, and development needs
- Build a culture of ownership, technical rigor, and customer-first delivery within the team

Portfolio & Program Oversight

- Own delivery outcomes for the team's engagements, including cost tracking and on-budget delivery across active projects
- Maintain visibility into program health across the team's roster, and step in directly on at-risk or executive-visibility accounts
- Serve as the senior escalation point for sales and customer escalations across North America
- Personally lead select high-complexity or strategic engagements alongside the team
- Contribute to contract reviews, statements of work, shortlists, and change orders for new and expanding deals
- Represent Customer Onboarding in executive business reviews and sales presentations for strategic accounts

Practice Leadership

- Own and continuously improve Bidgely's implementation methodology, tooling, and training curriculum across North America
- Train and oversee the training of Bidgely, systems integrators, and customer teams on project methodology and product capabilities
- Partner with R&D and Product Management to shape platform and tooling direction based on portfolio-wide delivery patterns
- Work with Systems Integrator (SI) partners on complex, multi-party engagement strategy
- Partner with Sales leadership on deal structuring and capacity planning for new and expanding business

## SKILLS AND QUALIFICATIONS

Required Qualifications

1. 11-15 years of program or project management experience at a SaaS company, including experience directly managing a team of program or project managers or solution consultants
2. Track record owning delivery outcomes for a portfolio of large, complex, high-touch enterprise customers
3. Experience hiring, coaching, and developing program or project managers
4. Experience owning project financials, including budget, margin, and cost tracking, across a team's engagements
5. Experience working with globally dispersed customers and teams
6. Experience with Agile software development methodologies and cloud-based B2B implementations
7. Strong executive presence, with experience presenting to and influencing senior customer and internal stakeholders
8. Excellent written and verbal communication skills
9. Highly organized, collaborative, and proactive, with a customer-first mentality

## Preferred Qualifications

- Prior experience as a Senior Technical Program Manager or Program Manager before moving into people management
- Passion for or experience within the energy or energy efficiency sector
- PMP certification

## WHAT YOU GET

- Growth Potential: Build your career at a fast-scaling company at the forefront of AI-driven energy innovation
- Collaborative Environment: Work with a passionate team united by the goal of a clean energy future
- Leading Technology: Gain hands-on exposure to the AI, machine learning, and data platforms shaping the future of the utility industry

## Benefits

- Medical, Dental, and Vision insurance from day one
- HSA, FSA, and DCFSA plans
- 401(k) plan
- Flexible paid time off
- Annual wellness stipend
- Annual professional development stipend
- Paid parental leave
- Mental health and wellness resources for you and your family

Other Perks

- Employee Discounts: Preferred pricing on entertainment, technology, and insurance products
- Mentorship: Access to mentorship from experienced industry leaders
- Flexible Work Arrangements: Remote-friendly scheduling built around how you work best
- Community Service Days: Paid time to volunteer for causes you care about

## LOCATION

Remote within the US with up to 30% travel

## SALARY AND COMPENSATION

The base salary ranges from $165,000-$195,000 DOE. This role may also be eligible for a discretionary annual bonus and equity, subject to company policy.

In accordance with the California Equal Pay and Pay Transparency laws, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

DIVERSITY, EQUITY, INCLUSION AND EQUAL OPPORTUNITY

At Bidgely we're on a mission to make a difference and build a workplace where every unique voice is heard and celebrated. Here, we believe that celebrating the unique backgrounds, perspectives and abilities of every employee makes an impact not only for our company internally but also for our clients, customers and community.

We are an equal opportunity employer and believe that the inclusive atmosphere we build together will enable every person to grow, contribute and thrive. Our hiring decisions are based on your skills, talent, and passion – not on your background, gender, race, age, or the quirky way you dance at office parties.

Bidgely is an EVerify employer.

## About Bidgely, Inc

## Company Overview
- **One-liner**: Bidgely provides AI-powered energy analytics solutions to utilities, enabling them to optimize grid operations, personalize customer engagement, and accelerate the clean energy transition.
- **Entity Type**: Private (Series C, Debt-II)
- **Headquarters**: Mountain View, California, United States
- **Founded**: 2011
- **Founders**: Not publicly named (founded by "two guys in a garage" per company history)

## Core Business
- **Primary industry/industries**: Energy Analytics, Utility Software, Artificial Intelligence, Clean Energy
- **Target customers**: Utilities (B2B, Enterprise), Energy Retailers
- **Mission or purpose statement**: "To accelerate a clean energy future by empowering energy companies and consumers to make smarter energy decisions." [bidgely.com](https://www.bidgely.com/careers)

## Products & Services
- **UtilityAI Platform**: An AI-powered suite that uses patented disaggregation technology to analyze energy usage from smart meter data. It provides insights for grid planning, demand response, customer engagement, and EV load management.
- **EV Product Suite**: A set of solutions to detect and manage electric vehicle charging loads, helping utilities optimize grid capacity and engage EV customers.
- **Customer Engagement Solutions**: Personalized energy insights and recommendations delivered to utility customers via web, mobile, and email.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of **$108.7M** (across 10 rounds, including a $27M Series C led by Georgian in 2018 and a recent Debt-II round). Annual Revenue estimated at **$12.3M**. [linkedin.com](https://www.linkedin.com/company/bidgely)
- **Notable Investors/Partners**: Khosla Ventures, Georgian, E.ON, Innogy, Constellation Technology Ventures (Exelon), CIBC Innovation Banking, Moore Strategic Ventures. [cbinsights.com](https://www.cbinsights.com/company/bidgely)
- **Growth Signals**: 258 employees (+17.3% YoY); over 15 million homes under contract; surpassed 1 TWh of energy savings for customers; expanding in North America, Europe, and Asia Pacific. [linkedin.com](https://www.linkedin.com/company/bidgely) [bidgely.com](https://www.bidgely.com/careers)

## Competitive Advantages
- **Patented Disaggregation Technology**: Core IP that uses low-frequency data from smart meters to identify and separate individual appliance and device energy usage (e.g., EV charging, HVAC, water heaters) without needing hardware in the home.
- **Deep Utility Focus**: Solely dedicated to the utility sector, with a platform purpose-built for their specific grid, regulatory, and customer engagement needs.
- **Proven Scale & Impact**: Over 15 million homes under contract and measurable energy savings (1 TWh) provide strong reference-ability and trust with potential new utility clients.

## Strategic Focus
- **Electrification & EV Growth**: Launching and scaling a full EV product suite to help utilities manage the growing load from electric vehicles.
- **Global Expansion**: Expanding reach across North America, Europe, and Asia Pacific.
- **Grid Modernization**: Helping utilities decarbonize the grid and optimize operations using advanced AI analytics.

## Why Work Here
- **Culture**: Emphasizes innovation, quality, making a difference, and results. Described as a fast-paced environment with high expectations where merit and readiness are valued over tenure. [bidgely.com](https://www.bidgely.com/careers)
- **Remote/Hybrid Policy**: Offers flexible work arrangements and remote roles for many positions, particularly in the US and India. [bidgely.com](https://www.bidgely.com/careers)
- **Notable Perks**: Competitive compensation, stock option grants, flexible PTO, 6 weeks paid parental leave, annual professional development stipend, 401(k), comprehensive health benefits (Medical, Dental, Vision) starting day one, wellness resources and Employee Assistance Program. [bidgely.com](https://www.bidgely.com/careers)
- **Engineering Culture**: Strong technical team (39% in technical roles) with a modern tech stack including Python, Kubernetes, Docker, MongoDB, and microservices. Opportunities for growth into senior and principal engineering roles. [linkedin.com](https://www.linkedin.com/company/bidgely)
- **Employer Rating**: 3.4/5.0 on LinkedIn (216 reviews), with specific scores: Work-Life 3.5, Compensation 3.7, Culture 3.6, Career 3.7. [linkedin.com](https://www.linkedin.com/company/bidgely)

## Sources
1. [Bidgely Careers Page](https://www.bidgely.com/careers)
2. [Bidgely LinkedIn Company Profile](https://www.linkedin.com/company/bidgely)
3. [CB Insights Company Profile](https://www.cbinsights.com/company/bidgely)
4. [Indeed Company Profile](https://www.indeed.com/cmp/Bidgely-Inc.)
5. [Bidgely Company Page (Archive)](https://stage.bidgely.com/company/)

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