---
title: 'Director of Customer Operations & Enablement at Corelight'
canonical: 'https://feeny.ai/job/director-of-customer-operations-enablement-corelight-united-states-60p7hsp9edxx'
type: 'job'
last_seen: '2026-09-09'
---

# Director of Customer Operations & Enablement at Corelight

- **Company:** Corelight
- **Location:** United States
- **Compensation:** $212k–$291k
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-09
- **Apply:** https://boards.greenhouse.io/corelight/jobs/8142829?gh_jid=8142829

## Job description

Be part of the team that defends the networks the world depends on

Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.

By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.

## About the Role

As Director of Customer Operations & Enablement, you will lead the strategy, systems, analytics, and enablement that help Corelight's post-sales teams deliver consistent customer outcomes at scale. Working across Customer Success, Technical Account Management, Support, and Professional Services, you will build the operational infrastructure that improves visibility, execution, and scalability across the customer lifecycle.

You will bring together customer data, technology, resource planning, processes, and enablement to help post-sales leaders make better decisions and teams operate more effectively. You will partner closely with post-sales and executive leadership to translate business priorities into scalable programs that support retention, customer value, and continued growth.

## What You'll Do

- Own post-sales data, analytics, and executive reporting across Customer Success, Technical Account Management, Support, and Professional Services, including GRR, NRR, time-to-value, customer health, and other key performance measures.
- Lead the evaluation, implementation, integration, and optimization of Customer Success platforms such as Gainsight or Planhat, including integration with Salesforce, Pendo and related systems.
- Build resource planning and capacity models that help post-sales leaders anticipate organizational needs and effectively support global growth.
- Design and scale enablement programs, operational playbooks, and workflows that create consistent execution, strengthen team capabilities, and enable proactive risk management across the customer lifecycle.
- Develop customer health scoring, voice-of-the-customer, advocacy, and related programs that turn customer data and feedback into actionable insights.
- Partner with post-sales and executive leaders to identify operational gaps, improve cross-functional execution, and translate performance trends into clear recommendations for systems, resources, programs, and priorities.

## What You'll Bring

- 12 or more years of progressive experience in Customer Operations, Sales Operations, Enablement, or related functions within a high-growth SaaS environment.
- A demonstrated track record of leading operations and enablement across Customer Success, Support, Professional Services, or other post-sales organizations.
- Strong command of customer and retention metrics, including GRR, NRR, time-to-value, customer health, and executive and board-level reporting.
- Deep experience with Customer Success platforms such as Gainsight, Planhat, or similar tools, along with Salesforce and data visualization platforms.
- Experience building resource and capacity models, operational processes, playbooks, and enablement programs for growing customer-facing organizations.
- Strong operational judgment, with the ability to move between strategic planning and hands-on execution while building trusted relationships with senior leaders.
- A bachelor's degree in a relevant field or an equivalent combination of education and professional experience. Cybersecurity experience is not required.

Notice of Pay Transparency: The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.

## Compensation Range

$212,000—$291,000 USD

Why Join Us?

Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry.  Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.

We are looking forward to meeting you. Check us out at[www.corelight.com](https://www.corelight.com)

## About Corelight

## Company Overview
- **One-liner**: Corelight provides an evidence-based Open Network Detection and Response (NDR) platform that helps enterprises and government agencies uncover hidden threats by transforming network data into actionable evidence.
- **Entity Type**: Private (Series E – raised $150M in April 2024)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2016
- **Founders**: Dr. Vern Paxson, Dr. Robin Sommer, Seth Hall, and Dr. Greg Bell

## Core Business
- **Primary industry**: Cybersecurity – Network Detection & Response (NDR), threat hunting, cloud security.
- **Target customers**: Large enterprises, government agencies, and research universities (B2B, mission-critical environments).
- **Mission or purpose**: To put evidence at the heart of security, helping defenders gain visibility, accelerate investigations, and stay ahead of ever-changing cyber attacks.

## Products & Services
- **Corelight Open NDR Platform**: An AI-powered platform that ingests network telemetry (from Zeek and Suricata) to provide real-time detection, agentic triage, and threat hunting. Deployed as physical, virtual, or cloud sensors.
- **Cloud Sensor for AWS**: Delivers visibility and threat detection specifically for Amazon Web Services environments.
- **Encrypted Traffic Analysis**: Proprietary technology for inspecting encrypted network flows without decryption.
- **Integrations & Ecosystem**: Native integrations with Splunk, Microsoft Sentinel/Defender, CrowdStrike, Elastic, and Google Chronicle to enrich existing security stacks.
- **Professional Services & Training**: Expert-led deployment, tuning, and threat hunting services, plus formal training programs.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metrics**: Annual Revenue ~$76.7M (estimated); Total Funding $309.2M (as of Series E).
- **Notable Investors/Partners**: Accel, Insight Partners, General Catalyst, and the U.S. National Science Foundation.
- **Growth Signals**: 351 employees (+30.4% YoY); recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Network Detection & Response and in the 2025 Forrester Wave™ for NDR; operates in 16 countries; 28 active job postings.

## Competitive Advantages
- **Open source foundation**: Steward of the Zeek project (the de-facto open standard for network security monitoring), which provides deep, extensible network visibility not available from closed-source vendors.
- **AI-powered agentic triage**: Combines machine learning, behavioral analytics, and expert-authored playbooks to reduce alert fatigue by up to 10x.
- **Multi-layered detection**: Fuses threat intelligence, signatures, and behavioral models to deliver risk-prioritized, evidence-backed alerts.
- **Ecosystem neutrality**: Works with all major SIEM/SOAR platforms (Splunk, Sentinel, CrowdStrike, etc.), making it a “team player” rather than a lock-in product.

## Strategic Focus
- **AI SOC ecosystem expansion**: Building agentic workflows and AI-driven automation to further accelerate triage and investigation for security operations centers.
- **Cloud coverage**: Deepening cloud-native detection capabilities (especially for AWS, Azure, GCP) to match the hybrid reality of modern enterprises.
- **Extending encrypted traffic visibility**: Continued R&D in proprietary encrypted traffic analysis to address growing encryption demands.
- **Global scale**: Growing partner ecosystem and expanding into more government and financial services verticals.

## Why Work Here
- **Remote-first culture**: The Corelight team works remotely most of the time, with local meetups, quarterly team offsites, and an annual all-company offsite. WFH stipend provided.
- **Diversity & belonging**: Active Employee Resource Groups (ERGs). Emphasis on low ego, applied curiosity, and tireless service as core values.
- **Comprehensive benefits**: Medical/dental/vision for employees and dependents, FSA/HSA, 401(k) matching (US), pensions (international), generous parental leave, adoption/fertility benefits (Carrot), mental health support (Headspace/Calm, Talkspace), One Medical memberships, travel insurance, and financial planning resources.
- **Growth trajectory**: Rapidly scaling company (30%+ headcount growth YoY) with a collaborative, engineering-driven culture. Rated 3.9/5 on employee reviews (70 reviews) with strong compensation (4.4/5) and reasonable work-life balance (3.9/5).

## Sources
1. [corelight.com – Careers](https://corelight.com/company/careers/)
2. [corelight.com – About Corelight](https://corelight.com/company/about-corelight/)
3. [corelight.com – Homepage](https://corelight.com/)
4. [LinkedIn – Corelight Company Page](https://www.linkedin.com/company/corelight)

## Other roles at Corelight

- [DoD SkillBridge Opportunities at Corelight](https://feeny.ai/job/dod-skillbridge-opportunities-at-corelight-corelight-north-1pjzh8znvr1w) — North, United States
- [Military & Veteran Talent Opportunities](https://feeny.ai/job/military-veteran-talent-opportunities-corelight-north-t65ct7zxyxmw) — North, United States
- [Sr. Escalations Engineer](https://feeny.ai/job/sr-escalations-engineer-corelight-australia-vpksx4xcb8c7) — Australia
- [Enterprise Account Executive - EMEA](https://feeny.ai/job/enterprise-account-executive-emea-corelight-emea-xc72v0k8vtpc) — EMEA
- [Senior Product Manager, AI Platform & Triage](https://feeny.ai/job/senior-product-manager-ai-platform-triage-corelight-united-states-vrpep59wh9jv) — United States
- [Sr. Director, Product Marketing](https://feeny.ai/job/sr-director-product-marketing-corelight-united-states-y1aq8qhmxxe4) — United States
- [Enterprise Account Executive - Southeast NA SLED](https://feeny.ai/job/enterprise-account-executive-southeast-na-sled-corelight-north-nh2w9x3caz7e) — North, United States
- [Sr. Sales Engineer - SLED Central](https://feeny.ai/job/sr-sales-engineer-sled-central-corelight-north-dzasw5t8bh6b) — North, United States
- [Professional Services Engineer](https://feeny.ai/job/professional-services-engineer-corelight-north-krv1snbtd0j0) — North, United States
- [Lead Software Engineer (Frontend) Fleet](https://feeny.ai/job/lead-software-engineer-frontend-fleet-corelight-north-vft1trk883a1) — North, United States