---
title: 'Director of Customer Programs at SoSafe'
canonical: 'https://feeny.ai/job/director-of-customer-programs-sosafe-berlin-3g3s31aszrba'
type: 'job'
last_seen: '2026-11-03'
---

# Director of Customer Programs at SoSafe

- **Company:** SoSafe
- **Location:** Berlin, Germany
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-21
- **Last confirmed live:** 2026-11-03
- **Apply:** https://jobs.ashbyhq.com/sosafe/621708fd-c501-4ceb-874f-e26b7eda5879

## Job description

SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is costing the world >$10 trillion annually and growing by 15% p.a. - we invite you to be part of the solution! As Director of Customer Programs, you will serve as a high-impact, hands-on strategic leader responsible for designing, scaling, and executing global customer engagement and educational initiatives. We are looking for an impact-seeker—someone driven by the scope of customer outcomes and revenue expansion. Leading a global team of individual contributors across international markets, you will bridge the gap between high-level strategy and direct execution. You build the engine, not just run it: scaled, AI-native programs that lift GRR/NRR across the long tail without scaling headcount linearly. You will take personal ownership of defining, launching, and scaling our strategic flagship initiative: the SoSafe Education Program. You will treat this initiative as a business you’re launching: define the case, the targets, the pilots, and fine tune to what moves the needle.

Here's how you'll make a difference: Strategic Leadership and execution

- Develop and directly execute a strategy to drive product adoption, user engagement, and lifetime customer value across a long-tail, multi-region customer segment.
- Take full strategic and operational ownership of the new SoSafe Education Program, defining its roadmap, curriculum strategy, and rollout execution, supported by 1 fully dedicated individual
- Personally design and deploy program-driven retention strategies that directly impact GRR and NRR performance targets across global accounts.

## Team Leadership, Coaching & Operations

- Lead, mentor, and actively coach a multilingual, global team of individual contributors, maintaining proximity to the work and leading by example.
- Foster a high-bar culture focused on individual accountability, coachability, data-driven decisions, and operational excellence.
- Build scalable frameworks, workflows, and automated processes to ensure consistent program quality across global regions.

AI, Technology & Cross-Functional Alignment

- Leverage AI tools, automation technologies, and customer analytics to streamline workflows, optimize program efficiency, and scale output.
- Partner closely with the broader Customer Success team, Marketing, Product, and Sales to eliminate friction in customer journeys and align strategic priorities.
- Collaborate with Marketing to manage clear handoffs between community/advocacy initiatives and education programs.
- Own program-level KPIs such as adoption, engagement and retention impact. Add experiments and a clear link from program activity to GRR/NRR movement.

What makes you a great fit:

- Proven Leadership: 5+ years of direct leadership experience managing customer success, customer education, or customer programs teams in a SaaS environment with a demonstrated track record of success
- Revenue Ownership: Proven experience holding accountability for or directly driving GRR and NRR metrics through scalable program execution.
- "Doing" Manager Mindset: Strong balance of strategic vision and active execution—you enjoy getting into the details, building from scratch, and solving complex problems yourself.
- Technological Edge: Redesign programs from first principles with AI and automation, and question what should still be manual.
- Coachability & Resilience: High degree of self-awareness, openness to real-time feedback, and a history of working through complex challenges in fast-paced environments.
- Written Precision & Communication: Excellent written and verbal communication skills, with the ability to distill complex strategies into clear plans of action.

## Nice to Have

- Experience scaling customer programs in a fast-growing, mid-stage SaaS environment ($75M+ ARR).
- Experience in the Cybersecurity industry
- Fluency in German or additional European languages

## What we offer*

- Work/Life balance: Flexible hours, 33 vacation days, and parental leave support
- Wellbeing and financial support: Access to Open Up, Corporate Discounts, Wellbeing & Fitness Benefits
- Connection & community: Virtual events, collaborative team activities, and opportunities for local meet-ups
- And the list goes on: Tech equipment, referral bonuses, an individual development budget, dog-friendly HQ

*Perks and benefits listed above are for full-time employees and may vary slightly by office location. These are just a sample — you'll learn more during the interview process.

## About Us

At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioural science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence. Backed by leading VCs like Highland Europe and Global Founders Capital, we’re rapidly expanding across the globe. We’re looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us. If you thrive in a vibrant, purpose-driven environment that values innovation, diversity, and collaboration, then this is the place for you!

## About SoSafe

## Company Overview
- **One-liner**: SoSafe is Europe’s largest security awareness training and human risk management provider, using behavioral science to turn employees into a company’s strongest line of cyber defense.
- **Entity Type**: Private (funded, growth-stage)
- **Headquarters**: Cologne, Germany (with hubs in Berlin, Munich, Amsterdam, Paris, London, Dublin, Madrid)
- **Founded**: 2018
- **Founders**: Dr. Niklas Hellemann (Co-Founder & CEO), Lukas Schaefer (Co-Founder)

## Core Business
- **Primary industry**: Cybersecurity / Security Awareness Training / Human Risk Management
- **Target customers**: B2B, primarily mid-market and enterprise organizations with a need to manage human cyber risk
- **Mission or purpose**: To make the digital world a safer place by strengthening digital self-defense through a people-first, behavioral science-driven approach.

## Products & Services
- **SoSafe Security Awareness Platform**: A SaaS platform delivering engaging, personalized security awareness training powered by behavioral science and learning psychology. It includes simulated phishing campaigns, real-time risk scoring, and adaptive learning paths to drive lasting behavioral change across an organization.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**:
  - **Annual Revenue**: Not publicly available
  - **Total Funding**: SoSafe has raised significant venture capital (lead investor ACT Venture Capital, with participation from Global Founders Capital among others). Latest known round was a Series B in 2022.
- **Notable Investors/Partners**: ACT Venture Capital, Global Founders Capital, and other institutional investors. Board includes pioneers in cybersecurity, finance, and technology.
- **Growth Signals**:
  - Used by **5.4M+ users** globally.
  - **450+ employees** (Safeys) representing **52 nationalities**.
  - Platform available in **32 languages**.
  - Winner of multiple awards including **G2 Best EMEA Software Companies** and **Sifted Rising 100**.
  - Rapid international expansion with hubs across Europe.

## Competitive Advantages
- **Behavioral Science Core**: Over 30% of the product team comes from social science or psychology backgrounds, infusing products with proven human behavior insights (not just compliance checkboxes).
- **People-First Approach**: Focuses on engagement and positive reinforcement rather than fear-based training, making it “fun” and effective.
- **Proven Scale**: Already Europe’s largest player in the segment with a strong enterprise customer base.
- **Award-Winning Brand**: Recognized as a top software company in EMEA, signaling strong market trust.

## Strategic Focus
- **Global expansion**: Building on European leadership to become the global leader in human risk management.
- **Product innovation**: Continuous development of the platform to deliver “unparalleled impact at low effort” for security professionals.
- **People & culture**: Investing heavily in employee growth, development, and community to attract top talent and scale the organization.

## Why Work Here
- **Mission-driven work**: Employees directly address one of today’s biggest threats (cyber-attacks) and have a positive impact on digital self-defense.
- **Culture**: Described as open-minded, progressive, and community-focused. Emphasizes “intentional togetherness” with team-building events (in-person and virtual). Over 16 employee communities (sports, gaming, diversity, sustainability, etc.).
- **Work-life balance**: **33 vacation days** per year, flexible working hours (early bird or night owl).
- **Personal growth**: Dedicated Learning & Development team offering feedback programs, leadership development, diverse training, and a virtual stock program for ownership.
- **Health & wellbeing**: Mental health coaching (OpenUp), relocation support, special leave options.
- **Remote/hybrid policy**: Flexible work environment with hubs across Europe; employees can work in a way that fits their personal needs.
- **Tech & tools**: State-of-the-art hardware and software provided.
- **Hiring process**: Transparent and simple – typically 3-5 structured interviews including a case study for some roles. Emphasis on being yourself.

## Sources
1. [sosafe-awareness.com](https://sosafe-awareness.com/careers/)
2. [sosafe-awareness.com](https://sosafe-awareness.com/company/)
3. [sosafe-awareness.com](https://sosafe-awareness.com/careers/working-at-sosafe/)
4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/sosafe)

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