---
title: 'Director of Customer Success - Americas at DataSnipper'
canonical: 'https://feeny.ai/job/director-of-customer-success-americas-datasnipper-new-york-6kb32ftdf7cd'
type: 'job'
last_seen: '2026-09-13'
---

# Director of Customer Success - Americas at DataSnipper

- **Company:** DataSnipper
- **Location:** New York, NY
- **Compensation:** $230k–$280k
- **Employment:** full-time
- **Posted:** 2026-08-14
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/datasnipper/8d71ede0-08c9-45f1-9e5d-0059f30c1967

## Job description

## About the Role

As Director of Customer Success - Americas at DataSnipper, you lead the regional Customer Success organization responsible for adoption, retention, customer value, and team performance across the Americas. You are accountable for turning DataSnipper into measurable business impact across Mid-Market, Enterprise, audit, and non-audit customer segments, while building the leadership system that allows managers and CSMs to execute consistently at scale. You operate as a second-line leader: managing Customer Success Managers, raising the bar for Senior ICs, and translating company strategy into a practical regional operating rhythm. Over the next 6–12 months, this role will be central to helping the Americas CS organization scale adoption of DataSnipper’s agentic platform, connect implementation to durable customer value, and align the business to the rapid evolution of AI adoption among frontier accounting firms in the US. You also represent the Americas voice in CS and Company leadership. You bring insight from customers, managers, portfolio data, implementation learnings, and market signals into company-level conversations. You act as a pulse on where the market is moving and what customers are asking for next, partnering closely with Sales, Product, RevOps, Solutions Engineering, Enablement, and GTM leadership to improve how DataSnipper serves customers across the region.

## About DataSnipper

Audit and finance are still massively manual and we are changing that. DataSnipper is a $1B, bootstrapped unicorn with 600,000+ users across 180+ countries, already embedded in the daily workflows of top audit and accounting firms. Now, we are taking things further with our Excel Agent, bringing AI directly into where the work actually happens. Unlike generic AI tools, we do not sit on the sidelines. Our AI operates inside Excel, with access to real documents and audit evidence, meaning it does not just generate answers, it does the work, with full traceability. We are not just applying AI, we are redefining how audit gets done. If you want to build something category-defining at scale, this is the place.

## What You Will Do

- Lead the Americas CS Business: Own regional CS performance across adoption, retention, customer health, value realization, manager effectiveness, and team execution. Translate global CS priorities, including the agentic platform transition, into a clear operating rhythm for the region.
- Manage and Develop Managers: Lead Customer Success Managers with clarity, accountability, and coaching. Help them inspect portfolio health, raise team standards, develop CSMs, and make strong calls on risk, prioritization, escalation, and change management.
- Drive Customer Outcomes at Scale: Ensure CSMs deliver trusted advisory, product adoption, value discovery, Strategic Business Reviews, account health management, ROI communication, and strong portfolio hygiene across segments. Make sure implementation and first-90-day adoption motions create durable value and clean handoffs into long-term Customer Success.
- Lead Renewal Risk and Executive Engagement: Partner with Sales, Account Management, RevOps, and CS leadership to maintain forecast discipline, surface material risks early, and engage senior customer stakeholders when regional importance, risk, or opportunity requires it.
- Operationalize CS Strategy and Culture: Turn global CS initiatives into repeatable regional practices around account planning, customer health, manager coaching, escalation management, adoption measurement, and performance tracking while reinforcing a high-accountability, customer-first culture.
- Represent the Americas Market Voice: Bring clear regional insight to CS and Company leadership, including how frontier accounting firms in the US are evolving their expectations around AI and agentic workflows. Use data, customer examples, manager feedback, implementation learnings, and market signals to influence product, GTM, resourcing, process, and prioritization.
- Partner Cross-Functionally with Impact: Work with Sales, Product, Solutions Engineering, RevOps, Marketing, and Enablement to remove blockers, share customer intelligence, improve adoption and implementation motions, and ensure the Americas voice of customer is visible in company-level decisions.

## What You Bring

- Required experience: 8+ years in Customer Success, Account Management, Professional Services, Implementation, or a related customer-facing function in B2B SaaS, with 4+ years in CS leadership and meaningful experience managing managers.
- Second-Line Leadership: You have led managers before, or operated at a level where you coached leaders, inspected team performance through others, and influenced outcomes across multiple teams or segments.
- Customer Success Operating Depth: You understand the full CS motion: onboarding, implementation, adoption, health management, risk mitigation, Strategic Business Reviews, renewals, expansion support, executive engagement, and voice of customer.
- Regional and Commercial Ownership: You know how to run a regional business within a global CS organization. You understand how CS contributes to retention, expansion, and long-term customer value, and you partner effectively with Sales and Account Management without blurring ownership.
- AI and Agentic Platform Adoption Leadership: You understand how AI-enabled workflows change customer expectations, adoption patterns, and value realization. You can help teams connect agentic platform capabilities to customer outcomes, coach through adoption friction, and translate market movement into internal action.
- Data-Driven Executive Judgment: You use product data, health signals, forecast movement, customer sentiment, portfolio trends, implementation milestones, manager insight, and market signals to make decisions and influence company-level priorities.
- Manager Coaching and Talent Development: You help managers improve their teams through clear expectations, inspection rhythms, feedback, prioritization, and accountability. You can hire, onboard, coach, and retain strong CS talent while identifying future leaders.
- Cross-Functional Influence and Communication: You build strong partnerships with Sales, Product, RevOps, Solutions Engineering, Enablement, and GTM leaders. You communicate clearly, make tradeoffs visible, summarize risk without drama, and turn customer patterns into actionable internal insight.
- Process, Scale, and Adaptability: You build repeatable systems without overcomplicating the work. You know when to standardize, when to adapt, and when to simplify, and you help teams stay focused through change.
- Audit, Finance, or Data Automation Exposure: Experience with audit, accounting, finance, AI adoption, or workflow automation customers is a strong plus, especially where you have supported enterprise adoption, change management, or AI-enabled transformation.

## What we offer

- Excellent salary + stock participation plan
- Flexible paid time off
- Comprehensive medical and dental coverage
- 401K match
- Paid parental leave
- Company-sponsored lunch
- Hybrid mode of work (at least 3 days onsite in our New York City office)
- Being part of one of the fastest-growing scale-ups in the Netherlands
- Make an impact by disrupting the finance industry with us
- A flexible and growing organization with lots of opportunities to learn and develop
- International working environment, with a team of friendly and driven colleagues
- Access to OpenUp and Talkspace, the mental health and wellness platform
- Multiple social activities for team building

This role is your opportunity to live out DataSnipper’s EMPWR values, owning the moment to build a high-performing Americas CS organization, move customers into DataSnipper’s agentic future, and raise the standard for how we deliver measurable customer outcomes at scale. If this sounds appealing to you, please apply! We'd love to speak with you!

## About DataSnipper

## Company Overview
- **One-liner**: DataSnipper provides an AI‑powered agentic platform that automates repetitive verification and testing workflows directly inside Excel for audit and finance teams.
- **Entity Type**: Private (Series B, valued at $1 billion as of February 2024)
- **Headquarters**: Amsterdam, Netherlands (with offices in New York and Kuala Lumpur)
- **Founded**: 2017
- **Founders**: Maarten Alblas, Jonas Ruyter, Kai Bakker

## Core Business
- **Primary industry**: Financial audit & accounting technology; intelligent automation and AI for enterprise compliance
- **Target customers**: B2B – audit and finance teams at top accounting firms and Fortune 500 companies
- **Mission**: “Disrupt the audit and finance industry” by eliminating manual, repetitive tasks and empowering professionals to focus on high‑judgment work.

## Products & Services
- **DataSnipper Agentic Platform**: An AI‑driven platform that uses agents to run end‑to‑end workflows (e.g., royalty calculations, revenue testing, test of details). Agents handle the repetitive work while reviewers approve outputs.
- **AI Suite**: Analyzes and surfaces insights from unstructured documents using natural‑language queries.
- **Cloud Collaboration Suite**: Real‑time collaboration for distributed teams, integrated directly with Excel.
- **Invoice / Receipt / Contract Extraction**: Automated data extraction from invoices, receipts, and contracts using OCR and AI.
- **WebSnip**: Extracts and validates data from webpages into Excel (text snip, table snip).
- **Excel Agents**: Automates analysis and testing directly inside Excel (announced recently).

## Market Standing
- **Valuation**: $1 billion (unicorn status as of Feb 2024)
- **Total Funding**: €92 million Series B (≈$100 million) raised in Feb 2024
- **Notable Investors**: monashees, Index Ventures (and 3+ investors per Crunchbase)
- **Growth Signals**:
  - Trusted by all top 100 accounting firms and Fortune 500 companies they serve.
  - 85% time saved in high‑volume testing scenarios (FGMK case study).
  - 90% faster document reviews (Kushner LaGraize case study).
  - 10 000 data points validated across source documents (Walker & Associates case study).
  - Team of 200+ professionals from 40+ nationalities, with offices in Amsterdam, New York, and Kuala Lumpur.

## Competitive Advantages
- Deep integration with Excel – the tool that audit professionals already use daily.
- “Agentic” platform that closes the verification gap by automating end‑to‑end workflows while keeping humans in the loop.
- SOC 2 compliant, strict vendor management, no training on customer data, and encryption – meeting the highest security standards.
- Strong network effects: already adopted by all top accounting firms and Fortune 500 companies, creating a switching cost.

## Strategic Focus
- Expand the “Agentic Platform” to handle more complex audit and finance workflows (internal audit, tax, financial control, government audit, advisory).
- Continue innovating with AI agents that “do the leg work” so teams can scale without adding headcount.
- Grow the engineering and product teams to accelerate product development.

## Why Work Here
- **Culture**: EMPWR values – Exceed Customer Expectations, Master Ownership, Power in Partnership, Welcome the Unknown, Results at Speed. Emphasis on collaboration, ownership, and customer‑centricity.
- **Work environment**: Modern offices with waterside views (Amsterdam), healthy lunches, ping‑pong, pool table, cozy fireplace and bar. 50% of employees come by bike; 70% join Friday drinks.
- **Perks**: 28 vacation days (full‑time), competitive salaries, solid pension, stock participation plan. Regular social activities.
- **Growth**: “One of the fastest‑growing scale‑ups in the Netherlands” – opportunities for rapid career advancement and skill development.
- **Diversity**: 40+ nationalities, inclusive and international atmosphere.
- **Sustainability**: Committed to 1% for the Planet and actively works to make a positive environmental impact.
- **Work policy**: Multiple offices; hybrid likely, but not explicitly stated. Open positions span Engineering, Product, Marketing, Customer Success, etc.

## Sources
1. [careers.datasnipper.com](https://careers.datasnipper.com/)
2. [datasnipper.com](https://www.datasnipper.com/)
3. [careers.datasnipper.com/culture](https://careers.datasnipper.com/culture)
4. [crunchbase.com](https://www.crunchbase.com/organization/datasnipper)
5. [jobs.ashbyhq.com/datasnipper](https://jobs.ashbyhq.com/datasnipper.com?urlHash=sVU8)

## Other roles at DataSnipper

- [Engineering Manager, Billing & Monetization](https://feeny.ai/job/engineering-manager-billing-monetization-datasnipper-new-york-x9p3rtsdt3r4) — New York, NY
- [Software Engineer, Billing & Monetization](https://feeny.ai/job/software-engineer-billing-monetization-datasnipper-new-york-2fbcft203m5h) — New York, NY
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-datasnipper-amsterdam-rwvd6va3g5zf) — Amsterdam, Netherlands
- [Manager, Customer Success — SMB & Mid-Market](https://feeny.ai/job/manager-customer-success-smb-mid-market-datasnipper-amsterdam-cmgj5hf7t7q0) — Amsterdam, Netherlands
- [Forward Deployed Engineer (Audit experience required)](https://feeny.ai/job/forward-deployed-engineer-audit-experience-required-datasnipper-amsterdam-yvrr6wde1rx9) — Amsterdam, Netherlands
- [Senior Product Manager - Billing & Monetization](https://feeny.ai/job/senior-product-manager-billing-monetization-datasnipper-new-york-9dv05pddcxe7) — New York, NY
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-datasnipper-new-york-d076txrswp3p) — New York, NY
- [Senior Full-stack Software Engineer (Integrations)](https://feeny.ai/job/senior-full-stack-software-engineer-integrations-datasnipper-amsterdam-7kdb9jpstm1x) — Amsterdam, Netherlands
- [Business Development Representative](https://feeny.ai/job/business-development-representative-datasnipper-new-york-xsyqkhzdnqzm) — New York, NY
- [Mid-level Backend Engineer, IAM](https://feeny.ai/job/mid-level-backend-engineer-iam-datasnipper-amsterdam-pgjct8ayaa37) — Amsterdam, Netherlands