--- title: 'Director of Customer Success and Implementation at Pado' canonical: 'https://feeny.ai/job/director-of-customer-success-and-implementation-pado-ashburn-virginia-united-dp2vjpzayhbj' type: 'job' last_seen: '2026-09-13' --- # Director of Customer Success and Implementation at Pado - **Company:** Pado - **Location:** Ashburn Virginia United States Frederick Maryland United States Pittsburgh Pennsylvania United States Morgantown West Virginia, United States - **Posted:** 2026-08-04 - **Last confirmed live:** 2026-09-13 - **Apply:** https://job-boards.greenhouse.io/pado/jobs/4354141009 ## Job description PADO AI Orchestration, Inc., a groundbreaking new venture backed by LG NOVA, is revolutionizing energy management for the modern data center.  Pado is led by a team of serial and tech entrepreneurs, with over 60+ years of experience in the energy and AI space.  We leverage proprietary AI and ML to empower data centers to optimize power consumption, enhance resilience, and significantly improve operational efficiency. As the demand for AI-driven compute power escalates, data centers face unprecedented energy challenges. PADO offers the intelligent orchestration needed to navigate this complex landscape. PADO is backed by LG NOVA, the Silicon Valley-based North American innovation division of LG Electronics. PADO is searching for a strategic and technical Director of Customer Success and Implementation to act as the bridge between business goals and project execution. You will be responsible for the transition from Closed-Won to Live and Scaling. You will oversee the strategy and execution for the onboarding, technical implementation and overall customer success. At this stage, that means doing the work yourself first which includes coordinating directly with customer teams, engineering, and data science and then systematizing what you learn so the function can scale. You're not inheriting a playbook for standard ops, you are the owner and writer of the playbook. Responsibilities: End to End Onboarding and Client Success: Kickoff through data ingestion through launch and operations across all clients including colocation facilities, neoclouds, and enterprise data centers. Technical Delivery Scoping: Lead technical scoping conversations with customer IT and facilities teams, including data integration requirements (BMS, DCIM, telemetry pipelines) Delivering & measuring Outcomes: Manage and Measure deployments across on-prem and cloud environments.  Define and instrument client KPIs, develop case studies, and grow champions. Primary Client Contact: Serve as the primary point of contact for customers during implementation translating their operational environment into actionable configuration requirements for our product and engineering teams Structured Onboarding Process: Define and document intake protocols, project plans, technical integration checklists, and escalation paths. Execution & Delivery: Ensure that products and features can be delivered with high quality and speed including after initial launch and/or for change orders.  Act as the final QA before anything goes to the client.  Deliver a white glove service to clients and approach the relationship in a consultative fashion. Data-Driven Decision Making: Track success metrics (KPIs) such as adoption, revenue, and task success to inform future delivery strategies and product features. Manage Customer Support: Track issues, tickets, and resolutions including escalation to engineering and leadership as needed. Client Sentiment and Product Feedback: to close the feedback loop between onboarding friction, realized client value and the product roadmap. Minimum Qualifications: Professional Experience: 7-10 years as a Technical Program Manager in data center infrastructure, cloud platforms, AI/ML systems, or energy infrastructure. Technical Domain Expertise: Strong understanding of physical equipment and mission critical environments. You have a high level of proficiency with big data, visualization, and machine learning. Proficiency with tooling including Salesforce, Jira, Claude etc. Program Management Methodology: Proven track record of taking products and programs from concept to launch using frameworks and Agile practices. Data and Metrics Orientation: You live in the details of operational KPIs and use data to address client / system pain points to drive product adoption and business decisions. Communication Skills: Exceptional written and verbal skills, with the ability to articulate technical concepts to both engineers and C-suite stakeholders. Mindset: A curiosity-driven "builder" mentality with comfort in fast-moving, ambiguous environments. Stakeholder Influence: Proven ability to influence cross-functional teams and diverse stakeholders without direct authority. Why Join PADO? - Be a part of a pioneering venture backed by LG NOVA, at the forefront of AI-driven energy innovation. - Address the critical energy challenges facing the rapidly expanding data center industry. - Work with cutting-edge AI/ML technology designed to deliver tangible ROI and operational improvements. - Opportunity to significantly impact the company's growth and success. - Collaborate with a passionate and supportive team. - Competitive compensation package (salary, equity and benefits). Location: Ohio, Pennsylvania, Virginia, or West Virginia PADO AI Orchestration, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ## About Pado ## Company Overview - **One-liner**: PADO provides an AI-powered orchestration platform that optimizes energy consumption, load balancing, and operational efficiency for data centers. - **Entity Type**: Private (Seed Stage) - **Headquarters**: Malibu, California, United States - **Founded**: 2025 - **Founders**: Wannie Park (Founder & CEO) ## Core Business - **Primary Industry**: Data Infrastructure and Analytics / Energy Management - **Target Customers**: Data center operators, commercial and industrial facilities, and microgrids (B2B, Enterprise) - **Mission**: Empower commercial enterprises, particularly data centers, to achieve energy independence and greater operational resiliency through intelligent software solutions that maximize profitability and drive long-term sustainability. [pado.co](https://pado.co/about) ## Products & Services - **PadOS Platform**: A proprietary AI and machine learning platform that builds a Digital Energy Twin of a facility. It ingests high-frequency energy data, forecasts demand, and automates real-time power adjustments to optimize load efficiency, reduce PUE, and recover "stranded" power capacity. [pado.co](https://pado.co/) ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total Funding – $6.0M (Seed Round, March 2026) [linkedin.com](https://www.linkedin.com/company/padoai) - **Notable Investors/Partners**: Backed by LG NOVA (the North American innovation division of LG Electronics). Seed round led by NovaWave Capital. [linkedin.com](https://www.linkedin.com/company/padoai) - **Growth Signals**: Founded in 2025 with a team of 10 employees, backed by a major corporate innovator (LG NOVA). The company is actively hiring for key roles (Product Manager, Engineers), signaling a phase of team expansion and product development. [linkedin.com](https://www.linkedin.com/company/padoai) ## Competitive Advantages - **AI-First Digital Twin**: Uses a proprietary Digital Energy Twin and advanced AI/ML to simulate and execute real-time orchestration strategies, moving beyond simple monitoring to active control. - **Focus on "Compute Per Megawatt"**: Directly addresses the critical and growing challenge of energy consumption in AI-driven data centers, a high-demand market segment. - **Strong Corporate Backing**: As an LG NOVA-backed venture, PADO has access to significant resources, industry connections, and the credibility of a global electronics leader. [pado.co](https://pado.co/about) - **Experienced Leadership Team**: Founded and led by serial entrepreneurs with over 60+ years of combined experience in energy, IoT, SaaS, and AI, including prior successful exits. [pado.co](https://pado.co/about) ## Strategic Focus - **Product Development & Market Entry**: The company is currently in a build-and-launch phase, focusing on developing its core PadOS platform and hiring a team to bring the product to market. - **Solving for "Stranded Power"**: A key strategic priority is helping data centers unlock hidden capacity within their existing footprints to deploy additional compute and drive revenue growth. [pado.co](https://pado.co/) - **Technical Sales & Partnerships**: The company is building a team to lead technical sales and partner with data center operators, energy OEMs, and utilities. [greenhouse.io](https://job-boards.greenhouse.io/pado/jobs/4214215009) ## Why Work Here - **Pioneering Role**: An opportunity to be an early employee at a venture-backed startup solving a critical, high-impact problem at the intersection of AI and energy. - **Cutting-Edge Technology**: Work with advanced AI/ML technology designed to deliver tangible operational and financial improvements for major infrastructure clients. [greenhouse.io](https://job-boards.greenhouse.io/pado/jobs/4214215009) - **Work Environment**: The company is led by a passionate and supportive team of seasoned experts. A specific job posting indicates a hybrid work policy (2 days in office per week in Morgantown, WV). [greenhouse.io](https://job-boards.greenhouse.io/pado/jobs/4214215009) - **Compensation**: Offers a competitive compensation package including salary, equity, and benefits. [greenhouse.io](https://job-boards.greenhouse.io/pado/jobs/4214215009) ## Sources 1. [pado.co](https://pado.co/) 2. [pado.co/about](https://pado.co/about) 3. [linkedin.com/company/padoai](https://www.linkedin.com/company/padoai) 4. [greenhouse.io](https://job-boards.greenhouse.io/pado/jobs/4214215009) ## Other roles at Pado - [Executive Assistant](https://feeny.ai/job/executive-assistant-pado-wv-86c7e1xhrcj6) — , WV - [Product Manager & Solutions Consultant](https://feeny.ai/job/product-manager-solutions-consultant-pado-ashburn-66jjaprcw8hm) — Ashburn, VA