---
title: 'Director of Customer Success, China at Bidease'
canonical: 'https://feeny.ai/job/director-of-customer-success-china-bidease-china-0cvr13hg9z3v'
type: 'job'
last_seen: '2026-10-14'
---

# Director of Customer Success, China at Bidease

- **Company:** Bidease
- **Location:** China
- **Work type:** remote
- **Posted:** 2026-08-11
- **Last confirmed live:** 2026-10-14
- **Apply:** https://job-boards.greenhouse.io/bidease/jobs/4704362006

## Job description

About the role:

As the Director of Customer Success, you will hire, oversee, and support a team of Customer Success Managers, ensuring they have the tools, processes, and strategies needed to drive client success and maximize revenue. You will play a key role in improving team performance, optimizing client engagement, and scaling business growth through strong relationship management, performance optimization, and process improvements.

You will be responsible for growing current revenue alongside the sales and Adops teams by communicating and working with clients to identify and meet their business objectives, and ensuring success as they adopt a new platform. From training them on Bidease usage, DSP strategy, and optimization to strengthening client relationships, you’ll become an integral part of your client’s digital strategy.

Responsibilities:

- Manage top-tier clients as a dedicated CSM.
- Work closely with the AdOps and sales teams to drive revenue and enhance the performance of client campaigns.
- Assist in hiring and onboarding new CSMs, ensuring they ramp up effectively.
- Mentor CSMs to make sure they follow the team’s core principles and continuously develop the skills in their roles.
- Provide guidance to the CSM team on improving communication with clients (emails, Slack messages, presentations, and calls).
- Monitor key account health metrics (revenue growth, KPI, and margin) and proactively address risks to improve retention and expansion within the Chinese book of business.
- Support CSMs in preparation for and during high-priority client meetings (Test Wrap-ups, QBRs, ABRs), providing strategic insights and recommendations.
- Continue developing and implementing scalable processes to improve client engagement and retention.
- Continuously refine presentation templates, best practices, and data-driven storytelling to enhance client interactions.
- Lead performance reviews with the CSM team to help them excel in their role.
- Foster a culture of knowledge sharing and ongoing skill development within the team.

Requirements:

- Experience in advertising technology or a related field
- 6+ years of experience in a DSP/programmatic work environment
- 3+ years of experience with people management
- Ability to adapt quickly to a rapidly changing technology environment
- Ability to thrive in a fast-paced, digital environment
- Excellent written and verbal communication, organizational, & time management skills
- A passion for achieving higher levels of growth and development with Bidease
- Ability to assist, manage, and abide by clients’ needs and work with complaints in a concise and respectful manner
- Comfortable working with multiple clients and accounts at a time across a diverse set of industries
- Ability to analyze and interpret significant amounts of data
- Ability to speak, read, and write in English fluently

## About Bidease

## Company Overview
- **One-liner**: Bidease is an AI-powered programmatic demand-side platform (DSP) that helps mobile app marketers and publishers acquire, retain, and monetize users through fully transparent, performance-driven advertising.
- **Entity Type**: Private (raised $5.9M total funding; seed and pre-seed rounds)
- **Headquarters**: New York, New York, United States
- **Founded**: 2016
- **Founders**: Boris Abaev (Co-founder, CEO), Alex Kukuliev (Co-founder, CPO)

## Core Business
- **Primary industry**: Advertising Services / Ad Tech / Mobile Marketing
- **Target customers**: B2B – app marketers, mobile developers, agencies, and publishers (both enterprise and SMB)
- **Mission**: “To deliver targeted, AI-powered campaigns that help app marketers and developers achieve their growth goals with ease.”

## Products & Services
- **User Acquisition Platform**: AI-driven campaigns that find high-value users across major mobile formats, optimizing for post-install behaviors.
- **Retargeting & Re-engagement**: Targeted campaigns designed to bring lapsed users back and drive retention revenue.
- **Monetization Solutions**: In-app bidding, multi-call waterfalls, and open auctions to maximize publisher revenue in high-growth markets.
- **Managed Services**: Full-service planning, execution, and optimization with dedicated support and 24/7 global coverage.

## Market Standing
- **Valuation / Funding**: Total funding $5.9M – Pre-Seed (2016, $1.9M) and Seed (2019, $4.0M). Valuation not publicly disclosed.
- **Key Metric**: Annual revenue of $11.1M (LinkedIn estimate, as of mid-2026).
- **Notable Investors/Partners**: Lead investors not named publicly; backed by angel/seed investors. Client base includes major brands and developers (e.g., dating apps, quick-service restaurants).
- **Growth Signals**: Headcount grew 42.1% YoY to 72 employees (LinkedIn). Named a Deloitte Fast500 winner in 2023. Multiple Forbes byline contributions by CEO. Expanding in MENA, Europe, and Americas.

## Competitive Advantages
- **Full Transparency**: Differentiates from opaque ad networks by offering risk-free, fully transparent performance campaigns with clear reporting.
- **Proprietary AI/ML**: Uses neural networks and first-party data to optimize every impression in real time, improving ROI and reducing fraud.
- **Global Reach with Local Expertise**: Operates in 15 countries, with regional specialists and 24/7 support across time zones.
- **Dedicated Human Support**: Emphasizes a “partner” approach rather than a pure self-serve platform, providing hands-on account management.

## Strategic Focus
- **Geographic Expansion**: Deepening presence in high-growth markets (MENA, Eastern Europe, Turkey) while scaling the Americas team (new roles in Sales, Customer Success, Marketing).
- **Product Innovation**: Continual refinement of AI algorithms for user acquisition and monetization, adding more self-serve capabilities.
- **Talent Acquisition**: Hiring for senior roles (Senior Account Executive, Product Ops Manager, Director of Field Marketing, Director of Customer Success) to support growth.

## Why Work Here
- **Culture**: Collaborative, data-driven, and transparent – described as “great technology, but even greater people.” Emphasis on ownership and client partnership.
- **Work Model**: On-site in NYC (HQ) with some remote flexibility (e.g., Product Ops Manager US is remote). Employees mostly work from physical offices.
- **Benefits**: Comprehensive health (medical, dental, vision), unlimited PTO, 401k, paid parental leave, home office/commuter stipends, internet/cell/gym stipends.
- **Engineering/Data Culture**: Strong emphasis on machine learning, neural networks, and data analytics. Team includes data scientists, ad ops, and software developers.
- **Ratings**: 4.6/5 on LinkedIn (17 reviews) with high marks for culture, career growth, and compensation.

## Sources
1. [bidease.com](https://www.bidease.com/) – Company website, product offerings, case studies.
2. [bidease.com/about](https://www.bidease.com/about) – Mission, team, founding story, global presence.
3. [bidease.com/careers](https://www.bidease.com/careers) – Current job openings, benefits, remote/onsite policy.
4. [linkedin.com/company/bidease](https://www.linkedin.com/company/bidease) – Revenue, funding, headcount, employee growth, ratings, alumni, recent news.
5. [builtin.com/company/bidease](https://builtin.com/company/bidease) – Office locations, number of employees, culture overview, job listings.

## Other roles at Bidease

- [IT Operations Specialist](https://feeny.ai/job/it-operations-specialist-bidease-dubai-mcx8sj1c9kbr) — Dubai, United Arab Emirates
- [Head of Marketing, China](https://feeny.ai/job/head-of-marketing-china-bidease-shenzhen-pwjwksh0vcmf) — Shenzhen, China
- [Director of Customer Success, EU](https://feeny.ai/job/director-of-customer-success-eu-bidease-europe-xfeg7a358vs8) — Europe
- [Customer Success Manager - China](https://feeny.ai/job/customer-success-manager-china-bidease-shenzhen-z22heyaneka0) — Shenzhen, China
- [Customer Success Manager, EU](https://feeny.ai/job/customer-success-manager-eu-bidease-barcelona-fepg19v5afem) — Barcelona, Spain
- [Product Ops Manager](https://feeny.ai/job/product-ops-manager-bidease-new-york-7qse9jtst2qc) — New York, NY
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-bidease-new-york-kvkswdzqtqa1) — New York, NY
- [Senior Account Executive](https://feeny.ai/job/senior-account-executive-bidease-new-york-6y3rvwr73bf2) — New York, NY