---
title: 'Director of Customer Success, DSO at Overjet'
canonical: 'https://feeny.ai/job/director-of-customer-success-dso-overjet-united-states-8rz0wd0vvcs2'
type: 'job'
last_seen: '2026-09-14'
---

# Director of Customer Success, DSO at Overjet

- **Company:** Overjet
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-05-15
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/overjet/adf77591-5025-47de-9de7-8d187463e82c/application

**Skills:** CRM, Customer Success Software, Salesforce, Gainsight, Data Analysis, AI Tools

> Lead the customer success function for SMB dental providers, managing a team of CS Managers to drive retention, adoption, and expansion. Develop strategies aligned with company objectives, oversee the post-sale customer journey, and leverage data to ensure customers derive maximum value from the dental AI platform.

## Job description

Lead the Future of Dentistry. Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all. Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you. Simply put, there’s no better place to accelerate your career. Come join us!

## The Role

As a Director of Customer Success, DSO at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB customer base. You will be responsible for hiring, leading, and managing a team of SMB Customer Success Managers, developing customer success strategies, and executing them to achieve company retention and growth targets. Your expertise in customer success, dentistry, and AI technology will be essential in ensuring our dental practice customers realize maximum value from our platform.

## Responsibilities

- Retention & Expansion Targets: Hit, beat, and raise monthly and quarterly targets for net revenue retention, churn reduction, and expansion revenue.
- Team Leadership: Recruit, train, mentor, and manage a high-performing customer success team. Set clear goals and targets, provide guidance and support, and foster a collaborative and motivated team culture.
- Customer Success Strategy & Playbook: Develop comprehensive customer success strategies aligned with company objectives, customer lifecycle stages, and product adoption milestones. Define segmentation approaches, engagement models, and risk mitigation frameworks for the SMB segment.
- Customer Success Execution: Drive the entire post-sale customer journey from onboarding and activation through renewal and expansion. Coordinate with the CS team to ensure effective portfolio management and timely outreach at key lifecycle moments. Monitor customer health scores, track performance metrics, and analyze data to identify at-risk accounts and growth opportunities.
- Customer Relationship Management: Build and maintain strong relationships with key customers, dental professionals, and dental organizations. Understand customer pain points, requirements, and feedback to refine engagement approaches and enhance customer satisfaction and outcomes.
- Collaboration: Collaborate closely with cross-functional teams, including sales, product management, and marketing, to align customer success efforts with overall company objectives. Serve as the voice of the customer internally, providing feedback on product gaps, competitive positioning, and emerging customer needs.
- Reporting: Prepare accurate and timely retention forecasts, health score reports, and presentations for senior management. Communicate portfolio performance, renewal pipeline status, and key insights to support strategic decision-making.
- Leading quarterly complaint trending and review meetings to support medical device regulatory compliance

## Qualifications

- Proven track record of at least 5 years in customer success or account management, with a minimum of 2 years in a managerial role.
- At least 2 years of experience working with dental practices or DSOs, with strong knowledge of dental industry dynamics.
- Excellent leadership and team management skills, with the ability to inspire and motivate a customer success team to achieve and exceed retention and expansion targets.
- Demonstrated experience developing and implementing successful customer success strategies, including onboarding programs, health scoring, and lifecycle engagement models.
- Exceptional communication and interpersonal skills to establish and maintain relationships with customers, key stakeholders, and internal teams.
- Analytical mindset with the ability to leverage data, and customer health metrics to drive retention performance and identify expansion opportunities.
- Ability to use systems and AI tools to draw conclusions and drive efficiencies
- Results-oriented with a strong sense of urgency, resourcefulness, and a proactive approach to problem-solving.
- Proficiency in using CRM and customer success software tools (e.g., Salesforce, Gainsight, or similar platforms).

Why Overjet?

- Competitive Compensation and Equity
- Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
- 401k plans with a matching program
- Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
- Life and AD+D Insurance
- 8 weeks Paid Parental Leave
- Optional HSA with Employer contribution
- Flexible Time Off and company paid holidays
- Annual Learning and Development Stipend

Our Hybrid Workplace We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere. Many of our positions are based in San Mateo, New York City, Boston, and Salt Lake City. The Jetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week. Our People Team is happy to answer any questions about what hybrid work means for your specific role! Overjet's Values

- Excellence: Aim Higher
- Velocity: Quickly Deliver Results
- Ownership: Go the Extra Mile
- Win-win: Care Deeply

Company Recognition

- Included on Best Places to Work by BuiltIn lists in [2026](https://www.linkedin.com/posts/overjet_were-incredibly-proud-to-share-that-overjet-activity-7414346196640718848-cFGG?rcm=ACoAAChRVxsB6jrIO04hl4zDCmIVA0qDSepyiRA&utm_medium=member_desktop&utm_source=share): #3 overall in the US, #1 in NYC, #1 in San Francisco, and #2 in Boston
- #4 on FastCompanys's [Most Innovative Companies list in Healthcare for 2026](https://www.fastcompany.com/91497221/healthcare-most-innovative-companies-2026)
- Named one of the [TIME Best Inventions of 2024](https://www.overjet.com/blog/overjet-named-to-time-best-inventions-of-2024)
- Recognized in Newsweek’s [Most Loved Workplaces in America 2024](https://www.newsweek.com/top-20-most-loved-workplaces-america-2024-1960025)
- Won the Dental Health category at the [Digital Health Awards 2024](https://www.digitalhealthhub.org/awards/2024/2024-winners)and [2024 Best Places to Work by Built In](https://www.overjet.com/blog/overjet-is-one-of-built-in-s-best-startups-to-work-for-in-2024)
- Recognized as one of the [Top Startups of 2023 by LinkedIn](https://www.overjet.com/blog/overjet-named-to-linkedin-s-2023-top-startups-list-in-united-states)
- Included on the definitive [2022 Forbes AI 50](https://www.prnewswire.com/news-releases/overjet-named-to-forbes-ai-50-list-of-most-promising-ai-companies-shaping-the-future-301544947.html)

## EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply! If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

## About Overjet

## Company Overview
- **One-liner**: Overjet is the world-leader in dental AI, building an FDA-cleared platform that automates administrative work and enhances clinical decisions for dental providers and payers.
- **Entity Type**: Private (Series C, raised $130.6M total)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2018
- **Founders**: A group of MIT and Harvard alumni (computer scientists and dentists)

## Core Business
- **Primary industry**: Dental Healthcare AI / Healthcare IT
- **Target customers**: Dental service organizations (DSOs), independent dentists, dental groups, insurance companies, health plans – B2B with both provider and payer segments.
- **Mission**: Improve oral health outcomes for all by creating a future that is clinically precise, efficient, and patient-centric. [overjet.com](https://www.overjet.com/)

## Products & Services
- **Vision AI** – FDA-cleared AI for x-ray analysis that detects and outlines disease and anatomy, improving care quality and case acceptance. [overjet.com](https://www.overjet.com/)
- **Dental Insurance Verification** – Fully automated insurance verification covering 300+ payers, providing code-level coverage breakdowns days in advance. [overjet.com](https://www.overjet.com/)
- **IRIS: AI-Native Imaging Software** – Dental imaging software with integrated AI for crystal-clear images, automatic enhancement, and cloud storage with no extra fees. [overjet.com](https://www.overjet.com/)
- **VOICE AI SUITE** – Unified clinical intelligence suite that connects diagnosis, documentation, and practice performance using real-time voice AI for automated charting and visit summaries. [overjet.com](https://www.overjet.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**:
  - Annual Revenue: ~$30M (LinkedIn estimate). [linkedin.com](https://www.linkedin.com/company/overjet)
  - Total Funding: $130.6M across 5 rounds. [linkedin.com](https://www.linkedin.com/company/overjet)
- **Notable Investors**: Crosslink Capital, Insight Partners, General Catalyst, March Capital (led Series C). [linkedin.com](https://www.linkedin.com/company/overjet)
- **Growth Signals**:
  - Headcount of 274 employees (as of mid-2025), +47.6% year-over-year. [linkedin.com](https://www.linkedin.com/company/overjet)
  - Operating in 11 countries (including Pakistan, Egypt, Canada, UK, Philippines). [linkedin.com](https://www.linkedin.com/company/overjet)
  - Active job postings: 55, with +223.5% year-over-year growth in job listings. [linkedin.com](https://www.linkedin.com/company/overjet)
  - Acquired American Dental Examiners in 2021. [linkedin.com](https://www.linkedin.com/company/overjet)
  - Recognized as a top AI startup by Forbes, Fast Company, and LinkedIn. [overjet.com](https://www.overjet.com/about)

## Competitive Advantages
- **First FDA-cleared dental AI** for objective detection and outlining of pathologies – creates a defensible regulatory moat.
- **Unified platform** serving both providers (clinical/operational workflows) and payers (claims/verification), aligning the ecosystem.
- **Integration with 300+ insurance payers** gives real-time, accurate coverage data - a deep data integration advantage.
- **AI-native products** (IRIS, VOICE AI) are built from the ground up with AI, not bolted on, providing seamless user experience.

## Strategic Focus
- Build a "universal operating system for dentistry" that connects providers, payers, and patients. [overjet.com](https://www.overjet.com/about)
- Continue expanding AI capabilities across clinical, administrative, and imaging workflows.
- Grow international presence (offices in Lahore, Cairo, and remote teams across Europe and Americas).

## Why Work Here
- **Culture**: Mission-driven team of technologists building a new category ("Dental AI"). Values include "Win-Win: Care Deeply", "Velocity: Quickly deliver results", "Ownership: Go the extra mile", "Excellence: Aim Higher". [overjet.com](https://www.overjet.com/careers)
- **Work Model**: Distributed team with hub offices (Boston, San Mateo, New York, Salt Lake City, Lahore). Hybrid policy: typically in-office Tuesdays and Wednesdays (2 days/week). Remote options available for many roles. [builtin.com](https://builtin.com/company/overjet)
- **Tech Stack**: AWS, Salesforce, GitHub, Jira, New Relic, Google Analytics – mentioned for engineering roles. [builtin.com](https://builtin.com/company/overjet)
- **Perks**: Not explicitly listed, but high-growth environment, chance to pioneer dental AI on a global scale. Interview process includes recruiter screen, hiring manager, virtual onsite, skills assessment, and executive screen. [overjet.com](https://www.overjet.com/careers)
- **Employee Ratings**: 3.3/5 on LinkedIn (78 reviews) – work-life 3.2, compensation 3.7, culture 3.3, career 3.7. [linkedin.com](https://www.linkedin.com/company/overjet)

## Sources
1. [overjet.com](https://www.overjet.com/) – Official website, product descriptions, mission
2. [overjet.com/about](https://www.overjet.com/about) – Company history, vision, contact
3. [overjet.com/careers](https://www.overjet.com/careers) – Values, work model, interview process, open positions
4. [linkedin.com/company/overjet](https://www.linkedin.com/company/overjet) – Financials, headcount, funding rounds, employee data
5. [builtin.com/company/overjet](https://builtin.com/company/overjet) – Office locations, hybrid policy, tech stack

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