---
title: 'Director of Customer Success at DualEntry'
canonical: 'https://feeny.ai/job/director-of-customer-success-dualentry-new-york-5jrhmjdb80tc'
type: 'job'
last_seen: '2026-09-15'
---

# Director of Customer Success at DualEntry

- **Company:** DualEntry
- **Location:** New York, NY
- **Compensation:** $180k–$260k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-18
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/dualentry/0c705f69-26ca-42ad-8976-97d57d66c6e1

## Job description

## About DualEntry

DualEntry is building the OS for finance.

Every business needs a financial system of record, yet the world's largest fintech market ($220B+) still runs on software from the 1990s. DualEntry's AI-native ERP automates accounting from data entry to close, so finance teams move faster, spend less and incur less risk.

In just 2 years we've raised $100M+ from Lightspeed, Khosla Ventures, Contrary and Google Ventures and earned the trust of customers from $5M ARR to publicly traded companies.

We hire outliers - people who have achieved difficult things, in their careers or beyond. You'll find leaders, colleagues who've competed at the highest levels of sport, performed on Broadway, trained with UFC champions and founded the country’s largest Python community.

Where You'll Create Impact

- Own e2e account management outcomes: Manage key customer relationships, run success plans, and lead recurring check-ins, based on customer tiers you’ve developed
- Own ERP adoption & expansion: Deliver and systemize trainings, optimize customer workflows (especially month-end close), and drive upsell/cross-sell opportunities
- Be the ultimate escalation point: Resolve critical issues for high-tier accounts post-go-live
- Operationalize customer support: Create and continuously improve SOPs, best practices, support documentation center, and overall support processes, while handling support for your owned accounts
- Build and lead a high-performing team of Customer Success Managers, setting them up for success
- Drive cross-team: Work closely with Product and Engineering to relay bugs, prioritize feature requests, and influence product roadmap
- Become a product expert: Develop deep expertise in using DualEntry and translate real accounting requirements into system configurations

What Sets You Up for Success

- Hardcore work ethic and high agency
- 8+ years of Customer Success leadership, ideally in fast-paced, high-intensity settings
- You've built a world-class CS org before, and you know what great looks like
- Strong technical aptitude (incl. SQL) and ability to quickly learn new software platforms
- Expert Microsoft Excel/Google Sheets skills
- Bonus: Experience in ERP, accounting, accounting audit, finance solutions or professional services.

## Why You’ll Thrive Here

- Significant equity ownership in one of the top AI companies in the world
- You’re joining early and will grow with DualEntry
- Your feedback shapes the product directly
- High-speed, high-trust environment with high expectations

Meet the CX Team

- [Natalee](https://www.linkedin.com/in/natalee-cynkar/) took a customer live in 3 weeks, created an onboarding implementation playbook driving best practices and milestones, which standardized our project methodology
- [Nathan](https://www.linkedin.com/in/nathan-kim-cpa-033266230/) inherited 4 complex implementations in his first month, took 2 of them live (put a detailed plan together for the other two), and used Claude to build an internal implementation tracker
- [Petro](https://www.linkedin.com/in/petro-hanna-cpa-a41812101/?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base%3BYa82cyyeTMaNEJnHPR9xfg%3D%3D) personally manages 20 customers (and growing), he is an SME in complex tax situations and our customers have praised him as a “true gentleman”!

## Benefits & Compensation

- Equity: $35,000 - $50,000
- Base Salary: $180,000 - $260,000
- Commission: $15,000 - $45,000
- Medical, dental & vision insurance
- One Medical membership
- Mental health support (Talkspace)
- Fertility & family-building support (Kindbody)
- Virtual healthcare (Teladoc Health)
- 401(k) benefits
- Commuter benefits
- Learning & development budget for courses, certifications & language learning
- Unlimited AI tokens
- AI skills development & enablement
- Visa & permanent residence sponsorship
- Relocation support for employees moving to New York
- Flexible PTO (27 days, including public holidays)
- Collaborative, in-office culture with no bureaucracy
- Snacks, drinks, team events & more

“I joined DualEntry to help redefine an industry that hasn't changed in thirty years. My work sits at the intersection of accounting, finance, data, technology, AI, and customer support. It's demanding, but every customer that goes live is a finance team closing their books faster than they ever have, which makes it all worth it.” [Nathan Kim](https://www.linkedin.com/in/nathan-kim-cpa-033266230/), CPA - Implementations Lead at DualEntry

## About DualEntry

## Company Overview
- **One-liner**: DualEntry provides an AI-native Enterprise Resource Planning (ERP) platform designed for mid-market to pre-IPO businesses to modernize accounting and financial management.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York City, United States
- **Founded**: 2024
- **Founders**: Santiago Nestares and Benedict Dohmen

## Core Business
- **Primary industry/industries**: Enterprise Software / Fintech / AI-Powered Accounting & ERP
- **Target customers**: Mid-market enterprises to pre-IPO companies; finance teams and accounting departments (B2B)
- **Mission or purpose statement**: To modernize the $220B+ ERP market by replacing legacy, clunky software with a fast, AI-driven platform that empowers lean finance teams and frees them from manual, tedious workflows.

## Products & Services
- **AI-Native ERP Platform**: A comprehensive suite of financial management tools including General Ledger, Accounts Payable/Receivable, Cash Management, Tax Management, Purchasing, Reconciliation, and Close Management. The platform leverages AI for intelligent automation, including automatic bank matching, OCR reading, transaction categorization, and anomaly detection.
- **Key Modules**: Revenue Recognition, Subscription Billing, Fixed Assets, Allocations, Multi-Entity Management, Reporting & Analytics, Budgeting & Forecasting, and Close Management.
- **Platform Type**: SaaS (with 13,000+ native integrations and a live-in-4-6-weeks implementation timeline).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Tracxn lists it as undisclosed as of June 2026).
- **Key Metric**: Total Funding of **$100M** (company website states "$100M to date," including a $90M Series A). The platform has processed over **$100Bn+** in journal entries.
- **Notable Investors/Partners**: Lightspeed Venture Partners and Khosla Ventures (lead investors in the $90M Series A). Backed by leadership and founders of legacy accounting companies.
- **Growth Signals**: Rapid headcount growth (70 employees as of May 2026, up from a smaller base in 2024); targeting the $220B+ ERP market; received thousands of applications for open roles; 50+ countries supported.

## Competitive Advantages
- **AI-Native Architecture**: Built from the ground up post-ChatGPT-3 launch, allowing for continuous integration of the latest AI advances (unlike legacy providers with minimal, marketing-focused AI features).
- **Speed and Efficiency**: Average app response time under 200ms; data can be ingested in 24 hours; live implementation in 4-6 weeks with no added implementation costs.
- **Founder-Market Fit**: Founded by accountants (Santiago Nestares and Benedict Dohmen) who experienced failed ERP implementations firsthand, ensuring the product is built for real finance team needs, not just by data engineers.
- **Transparent Pricing**: No hidden charges or implementation fees; US-based, CPA-led support team.

## Strategic Focus
- **Winning the ERP Market**: Aggressively targeting the $220B+ global ERP market by replacing legacy systems (SAP, Oracle, Workday).
- **AI-First Automation**: Continuing to accelerate AI capabilities to automate data entry, reconciliation, and close processes, allowing finance teams to focus on growth and strategic insights.
- **Scaling from Mid-Market to IPO**: Building a platform that scales with customers as they grow, from mid-market to pre-IPO and beyond.
- **Rapid Hiring**: Actively scaling the team, with a focus on high performers across engineering, finance, and go-to-market roles.

## Why Work Here
- **High-Impact Environment**: Described as a "fast-paced team where everyone has the power to own their decisions and get things done." The company emphasizes "moving fast" and having "direct impact" on the product.
- **Compensation & Equity**: Offers competitive salaries and equity ownership in one of the fastest-growing AI startups.
- **Benefits**: Fully funded medical, dental, and vision insurance (US); 401(k) plan (US); generous PTO.
- **Visa & Green Card Sponsorship**: Available for select roles.
- **Culture**: High-performance culture with values like "Move fast," "Work hard," "Be relentless," and "Play to win." The company states, "We work hard and work most weekends. It takes enormous effort to outcompete legacy competitors."
- **Tech Stack**: Modern tech stacks with heavy use of AI tools and automation.
- **Interview Process**: Typically involves an intro call, 3-5 interviews, and a chance to meet the founders.

## Sources
1. [DualEntry Careers Page](https://www.dualentry.com/careers)
2. [DualEntry About Us](https://www.dualentry.com/about-us)
3. [DualEntry AI ERP Software](https://www.dualentry.com/)
4. [DualEntry Jobs (Ashby)](https://jobs.ashbyhq.com/dualentry)
5. [Tracxn Company Profile](https://tracxn.com/d/companies/dualentry/__NQ91hmmthMfLlhwxtJVwmxJXmCmbOOkR_Px9RVBGyRk)

## Other roles at DualEntry

- [Sales Manager](https://feeny.ai/job/sales-manager-dualentry-new-york-mnsy1zaekj9y) — New York, NY
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-dualentry-new-york-w3ze3yt5jvap) — New York, NY
- [Account Executive](https://feeny.ai/job/account-executive-dualentry-london-khqh07pv9x1p) — London, United Kingdom
- [Business Development Representative](https://feeny.ai/job/business-development-representative-dualentry-london-qqyefzpzcka6) — London, United Kingdom
- [Head of Business Development](https://feeny.ai/job/head-of-business-development-dualentry-new-york-ekm70963mj16) — New York, NY
- [Product Manager](https://feeny.ai/job/product-manager-dualentry-new-york-84c2g0mp28sj) — New York, NY
- [Senior Product Manager - Accounting](https://feeny.ai/job/senior-product-manager-accounting-dualentry-new-york-18tgj519jd07) — New York, NY
- [Technical Product Manager](https://feeny.ai/job/technical-product-manager-dualentry-new-york-79v8csggye0z) — New York, NY
- [Enterprise Marketing Lead](https://feeny.ai/job/enterprise-marketing-lead-dualentry-new-york-ny99a6t104d0) — New York, NY
- [ABM Lead](https://feeny.ai/job/abm-lead-dualentry-new-york-fby15sxz49w1) — New York, NY